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Customer Service Analyst Jobs in California (NOW HIRING)

Republic Services

Customer Service Consultant

Gardena, CA · On-site

$23.40 - $32.17/hr

The Customer Service Consultant receives and responds to escalated residential and commercial ... analyses and equipment issues. * Maintain team and site level awareness of quality, productivity ...

Republic Services

Customer Service Consultant

Gardena, CA · On-site

$23.40 - $32.17/hr

The Customer Service Consultant receives and responds to escalated residential and commercial ... analyses and equipment issues. * Maintain team and site level awareness of quality, productivity ...

Republic Services

Customer Service Consultant

Gardena, CA · On-site

$23.40 - $32.17/hr

The Customer Service Consultant receives and responds to escalated residential and commercial ... analyses and equipment issues. * Maintain team and site level awareness of quality, productivity ...

Pierpoint

Customer Service Representative

San Jose, CA · On-site

$18.75 - $25.50/hr

... analysis and product disposition are completed with speed and accuracy • Ownership for VMI processing, billing and reconciliation • Resolve product or service problems by clarifying the customer ...

Pierpoint

Customer Service Representative

San Jose, CA

$18.75 - $25.50/hr

... analysis and product disposition are completed with speed and accuracy Ownership for VMI processing, billing and reconciliation Resolve product or service problems by clarifying the customer ...

South Bay Auto Auction

Customer Service Rep.

Gardena, CA · On-site

$16.25 - $22.25/hr

Analyze customer needs and provide appropriate solutions or escalate issues when necessary ... Proven experience in customer service or support roles . * Strong communication skills, both verbal ...

Z-EV Disty Corp

Be Seen First

Customer Service Specialist

Lake Forest, CA · On-site

$25/hr

Analyze inventory needs and forecast for reservation planning * Respond to product inquiries from ... Customer service * Inside sales * Account management * Business development * Customer support

Bourns, Inc.

Manager Customer Service

Riverside, CA · On-site +1

Develop reporting, dashboards, and analytical tools to support management decision-making and ... Experience managing customer-facing processes and service performance metrics. Skills ...

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Customer Service Analyst information

See California salary details

$14

$29

$47

How much do customer service analyst jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for customer service analyst in California is $29.30, according to ZipRecruiter salary data. Most workers in this role earn between $20.62 and $35.10 per hour, depending on experience, location, and employer.

What is a customer service analyst?

A Customer Service Analyst is a professional who evaluates and improves the performance of a company's customer service operations. They analyze customer interactions, feedback, and service metrics to identify patterns, problems, and opportunities for improvement. Their goal is to enhance customer satisfaction by recommending process changes, training, or technology solutions. Customer Service Analysts often collaborate with other departments to implement strategies that improve the overall customer experience.

What is a customer service analyst?

A customer service analyst is part of an organization’s customer service department. Though the job sometimes involves working directly with customers, it typically focuses on analyzing issues within the customer service process. As a customer service analyst, your primary duties include studying the organization’s approach to customer service for ways to streamline its efficiency while increasing customer satisfaction. This career requires a strong familiarity with the company and their products or services. Additional qualifications include excellent analytical and communication skills. Some employers prefer sales experience over formal education, but an associate or bachelor’s degree in a related field can significantly improve your job outlook.

How does a customer service analyst typically collaborate with other departments to improve customer satisfaction?

Customer Service Analysts often work closely with teams such as operations, product development, and IT to identify recurring customer issues and suggest actionable improvements. They analyze data from customer interactions to spot trends, then communicate these insights to relevant departments for process or product enhancements. Regular meetings and cross-functional projects are common, ensuring that customer feedback leads to meaningful organizational change. This collaborative approach not only improves customer satisfaction but also helps the analyst develop a broader understanding of the business.

What are the key skills and qualifications needed to thrive as a customer service analyst, and why are they important?

To thrive as a Customer Service Analyst, you need strong analytical abilities, customer service experience, and a bachelor's degree in business, communications, or a related field. Familiarity with CRM software, data analysis tools like Excel, and ticketing systems is typically required. Outstanding communication, problem-solving skills, and attention to detail set top performers apart in this role. These competencies are vital for effectively interpreting customer data, enhancing service processes, and ensuring customer satisfaction.

What is the difference between Customer Service Analyst vs Customer Support Specialist?

AspectCustomer Service AnalystCustomer Support Specialist
Required CredentialsTypically a bachelor's degree in business, communications, or related fieldHigh school diploma or equivalent; some roles prefer post-secondary education
Work EnvironmentOffice setting, analyzing customer data and feedbackCall centers, help desks, or online support platforms
Employer & Industry UsageUsed across industries like retail, finance, and telecom for data-driven customer insightsCommon in tech, retail, and service industries for direct customer interaction

Customer Service Analysts focus on analyzing customer data and improving service strategies, while Customer Support Specialists handle direct customer interactions to resolve issues. Both roles are essential for enhancing customer satisfaction but differ in their primary functions and work environments.

More about Customer Service Analyst jobs

What cities in California are hiring for Customer Service Analyst jobs?

Cities in California with the most Customer Service Analyst job openings:

What are popular job titles related to Customer Service Analyst jobs in CA?

For Customer Service Analyst jobs in CA, the most frequently searched job titles are:

Customer Service Analyst jobs near you
Infographic showing various Customer Service Analyst job openings in California as of August 2026, with employment types broken down into 79% Full Time, 14% Part Time, and 7% Contract. Highlights an 89% In-person, 2% Hybrid, and 9% Remote job distribution, with an average salary of $60,947 per year, or $29.3 per hour.

Customer Service Representative CSR

Dons Mobile Glass

Merced, CA • On-site

$20 - $25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 14 days ago

Job description

Job Description:

The Customer Service Representative is responsible for providing excellent customer service for all customers by using in-depth knowledge of company products and programs. The CSR will process orders, handle incoming phone calls, prepare daily reports, order parts as needed while communicating effectively with team members and management. Our customer service team receives extensive training and industry knowledge covering a broad scope of automotive, residential, and commercial glass products. Don’s Mobile Glass has stores throughout the Central Valley including Modesto, Manteca, Turlock and Merced with our corporate office and warehouse located in Modesto. The CSR must be able to provide coverage and be ready to work in any one of our stores or the corporate office as needed.

Duties/Responsibilities:

  • Ability to handle high volume telephone calls
  • Attracts potential customers by answering product and service questions; suggesting information about other products and services
  • Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
  • Handles all billing, daily invoicing and end of day processing for store
  • Contributes to team effort by accomplishing related results as needed
  • Prepare various reports by collecting and analyzing information
  • Must demonstrate company values including making a genuine effort to help our customers, finding answers to problems, taking accountability, following through with the task, and enjoying yourself along the way!
  • Other duties as assigned

Requirements:

  • Bilingual/Fluent in Spanish preferred
  • Excellent customer service potential
  • Strong communication skills
  • Computer skills that correspond to position needs
  • Must be able to adapt to a fast paced environment
  • Strong organizational skills
  • Ability to work flexible, full-time schedule (M-F) and rotating Saturdays
  • Ability to work out of any of our stores located in Modesto, Manteca or Turlock or the corporate office and take direction from various managers and senior staff
  • Non-smoking environment

Benefits Offered:

  • Medical Insurance
  • Dental/Vision Insurance
  • Group Life and AD&D Insurance
  • 401-K
  • Paid Holiday
  • Paid Vacation
  • Paid Sick Leave

Company Description

Don's Mobile Glass has 4 stores throughout the Central Valley including Modesto, Manteca, Turlock, and Merced. We are experts in automotive glass installation and repair, residential glass and commercial. We provide extensive training to those that want to learn the trade. We are customer oriented and enjoy giving back to the community. Established in 1960, we are a stable organization with many opportunities to advance.