ZipRecruiter

Log In

1

Customer Service Analyst Jobs (NOW HIRING)

AB InBev

Analyst, Service (Part-Time)

San Diego, CA · On-site

$23 - $27/hr

The Service Analyst role consists of critical business functions for AB ONE San Diego operations ... Customer issue resolution experience. * Ability to explain financial or report information. * Must ...

Milner

TECHNOLOGY SERVICE ANALYST

Orlando, FL · On-site

Job Title: Technology Service Analyst Department: Service IT Reports to (Title): Team Lead ... Monitor customer environments with remote management tools. * Answer incoming phone calls and ...

Simbe Robotics

Service Analyst

San Francisco, CA

$100K - $125K/yr

Position Overview Simbe's Data Science & Analytics team is looking for a Service Analyst to own end ... L. Result Driven - We are customer-centric and results-driven. We strive to create immense value ...

Milner

TECHNOLOGY SERVICE ANALYST

Deerfield Beach, FL · On-site

Technology Service Analyst Department: Service IT Reports to (Title): Manager Date: 3/9/2026 BASIC ... Monitor customer environments with provided remote management tools * Answer incoming phone calls ...

Milner

TECHNOLOGY SERVICE ANALYST

Deerfield Beach, FL · On-site

Technology Service Analyst Department: Service IT Reports to (Title): Manager Date: 3/9/2026 BASIC ... Monitor customer environments with provided remote management tools * Answer incoming phone calls ...

Milner

TECHNOLOGY SERVICE ANALYST

Orlando, FL · On-site

Job Title: Technology Service Analyst Department: Service IT Reports to (Title): Team Lead ... Monitor customer environments with remote management tools. * Answer incoming phone calls and ...

Collabera

Fraud Analyst (CSR)

Kennesaw, GA · On-site

$16 - $20/hr

The Fraud Analyst II reviews customer accounts for the prevention and detection of possible Fraud ... Customer service experience, demonstrated commitment to providing quality customer service * Proven ...

Collabera

Fraud Analyst (CSR)

Kennesaw, GA

$16 - $20/hr

The Fraud Analyst II reviews customer accounts for the prevention and detection of possible Fraud ... Customer service experience, demonstrated commitment to providing quality customer service * Proven ...

Collabera

Fraud Analyst (CSR)

Kennesaw, GA

$16 - $20/hr

The Fraud Analyst II reviews customer accounts for the prevention and detection of possible Fraud ... Customer service experience, demonstrated commitment to providing quality customer service * Proven ...

Inspire Brands

Customer Analytics Analyst

Atlanta, GA · On-site

Analyze customer, loyalty, offer, and transaction data to identify trends, opportunities, and risks that inform marketing, product, and digital growth strategies. Drive the measurement and analysis ...

next page

Showing results 1-20

All JobsCustomer Service Analyst Jobs

Customer Service Analyst information

See salary details

$14

$29

$48

How much do customer service analyst jobs pay per hour?

As of Jul 22, 2026, the average hourly pay for customer service analyst in the United States is $29.69, according to ZipRecruiter salary data. Most workers in this role earn between $20.91 and $35.58 per hour, depending on experience, location, and employer.

What is a Customer Service Analyst?

A Customer Service Analyst is a professional who evaluates and improves the performance of a company's customer service operations. They analyze customer interactions, feedback, and service metrics to identify patterns, problems, and opportunities for improvement. Their goal is to enhance customer satisfaction by recommending process changes, training, or technology solutions. Customer Service Analysts often collaborate with other departments to implement strategies that improve the overall customer experience.

What is the highest paying job in customer service?

The highest paying roles in customer service are often senior management positions such as Customer Service Director or Vice President, which can offer six-figure salaries. These roles typically require extensive experience, leadership skills, and often involve overseeing large teams or strategic planning.

How does a Customer Service Analyst typically collaborate with other departments to improve customer satisfaction?

Customer Service Analysts often work closely with teams such as operations, product development, and IT to identify recurring customer issues and suggest actionable improvements. They analyze data from customer interactions to spot trends, then communicate these insights to relevant departments for process or product enhancements. Regular meetings and cross-functional projects are common, ensuring that customer feedback leads to meaningful organizational change. This collaborative approach not only improves customer satisfaction but also helps the analyst develop a broader understanding of the business.

How to become a customer support analyst?

To become a customer support analyst, candidates typically need a bachelor's degree in business, communications, or a related field. Relevant skills include strong communication, problem-solving, and familiarity with customer service software or CRM tools. Gaining experience through entry-level support roles and obtaining certifications like Certified Customer Service Professional can also enhance prospects.

What Is a Customer Service Analyst?

A customer service analyst is part of an organization’s customer service department. Though the job sometimes involves working directly with customers, it typically focuses on analyzing issues within the customer service process. As a customer service analyst, your primary duties include studying the organization’s approach to customer service for ways to streamline its efficiency while increasing customer satisfaction. This career requires a strong familiarity with the company and their products or services. Additional qualifications include excellent analytical and communication skills. Some employers prefer sales experience over formal education, but an associate or bachelor’s degree in a related field can significantly improve your job outlook.

What are the key skills and qualifications needed to thrive as a Customer Service Analyst, and why are they important?

To thrive as a Customer Service Analyst, you need strong analytical abilities, customer service experience, and a bachelor's degree in business, communications, or a related field. Familiarity with CRM software, data analysis tools like Excel, and ticketing systems is typically required. Outstanding communication, problem-solving skills, and attention to detail set top performers apart in this role. These competencies are vital for effectively interpreting customer data, enhancing service processes, and ensuring customer satisfaction.

What does a customer service analyst do?

A customer service analyst evaluates customer interactions and feedback to identify trends, improve service quality, and enhance customer satisfaction. They analyze data using tools like Excel or CRM software, develop reports, and recommend process improvements to support business goals.

What are the top 3 skills for customer service?

Customer Service Analysts need strong communication skills to effectively interact with customers, problem-solving abilities to address issues efficiently, and empathy to understand and meet customer needs. Proficiency in using customer relationship management (CRM) tools and active listening are also important for success in this role.

What is the difference between Customer Service Analyst vs Customer Support Specialist?

AspectCustomer Service AnalystCustomer Support Specialist
Required CredentialsTypically a bachelor's degree in business, communications, or related fieldHigh school diploma or equivalent; some roles prefer post-secondary education
Work EnvironmentOffice setting, analyzing customer data and feedbackCall centers, help desks, or online support platforms
Employer & Industry UsageUsed across industries like retail, finance, and telecom for data-driven customer insightsCommon in tech, retail, and service industries for direct customer interaction

Customer Service Analysts focus on analyzing customer data and improving service strategies, while Customer Support Specialists handle direct customer interactions to resolve issues. Both roles are essential for enhancing customer satisfaction but differ in their primary functions and work environments.

More about Customer Service Analyst jobs
What cities are hiring for Customer Service Analyst jobs? Cities with the most Customer Service Analyst job openings:
Who are the top companies hiring for Customer Service Analyst jobs? The top employers for Customer Service Analyst jobs are:
What states have the most Customer Service Analyst jobs? States with the most job openings for Customer Service Analyst jobs include:
What are popular job titles related to Customer Service Analyst jobs? For Customer Service Analyst jobs, the most frequently searched job titles are:
Customer Service Analyst jobs near you
Infographic showing various Customer Service Analyst job openings in the United States as of July 2026, with employment types broken down into 2% Locum Tenens, 64% Full Time, 4% Part Time, and 30% Contract. Highlights an 61% Physical, 5% Hybrid, and 34% Remote job distribution, with an average salary of $61,756 per year, or $29.7 per hour.

Customer Service/Order Analyst

Tremco Construction Products Group, Inc.

Batavia, OH • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 21 days ago

Job description


Customer Service Associate / Order Analyst
Key Resin Company
Key Resin Company, a leading manufacturer of high-performance flooring systems, is looking for a Customer Service Associate / Order Analyst to join our team.
We're not your typical manufacturing company. As a smaller employer, we offer a collaborative, close-knit work environment where you'll know your coworkers by name and feel valued for your contributions. We take pride in providing excellent benefits, long-term stability, and a strong work/life balance.
Why Join Key Resin?
This is a fantastic opportunity to become part of a stable and growing company with a reputation for quality and customer service.
Our comprehensive benefits package includes:
  • Medical, dental, and vision insurance
  • Company-paid life and disability insurance
  • Generous paid time off
  • 401(k) with company match
  • Pension plan
  • Supportive, team-oriented culture

Position Overview
As a Customer Service Associate / Order Analyst, you will play a key role in supporting our customers and internal operations by ensuring accurate order processing and delivering exceptional service.
Key Responsibilities
  • Provide outstanding customer service to both internal and external customers
  • Answer incoming phone calls and emails, research issues, and respond in a professional and timely manner
  • Enter, track, and maintain customer orders with accuracy
  • Investigate order questions and resolve discrepancies
  • Place drop-ship purchase orders with vendors
  • Prepare and send product samples to customers

Qualifications
  • Minimum of 2 years of customer service experience
  • Experience in manufacturing or construction industries is a plus
  • Accounting knowledge is a plus
  • SAP / ERP experience preferred

Skills & Competencies
  • Strong customer service focus with a sense of urgency
  • Excellent attention to detail and organizational skills
  • Ability to manage multiple tasks and priorities simultaneously
  • Basic math proficiency, including ratios, fractions, and multiplication
  • Self-motivated with strong problem-solving abilities
  • Clear and professional written and verbal communication skills
  • Willingness and ability to learn our products and industry

Join Our Team
If you're looking for a rewarding role where your work matters, and you want to be part of a company that values its employees and invests in their future, we encourage you to apply.
About Us
Key Resin Company is a high-performance flooring manufacturer. We offer a wide range of floor coverings and wall systems, concrete repair materials, and maintenance products for industrial, institutional and commercial applications. Key Resin's objective is to provide contractors and facility owners with quality material, excellent service, and technical expertise. We offer great opportunities to join a stable, growing company that is family oriented, where you'll know everyone's name, and have a good work/life balance. We offer a full range of benefits including health insurance, dental, vision, life, disability, paid time off, 401(k) match, and pension.

Apply