ZipRecruiter

Log In

1

Customer Service Analyst Jobs (NOW HIRING)

CVS Health

IT Customer Service Analyst

Smithfield, RI · On-site

$21.10 - $44.99/hr

Manage ticket workload while providing outstanding customer support by analyzing, diagnosing, and resolving or escalating problems and requests within service level agreements. * Provide remote ...

Huntington

Sr. Client Service Analyst

Lansing, MI · On-site

CSM Warehouse Sr. Client Service Analyst - CSG Corporate Mortgage Finance As a CSM Warehouse Sr. ... Excellence in customer service, highly motivated, focused and goal oriented * Excellent written and ...

IQVIA

Client Service Analyst

Parsippany, NJ

$73K - $183K/yr

Monitor service performance and ensure client expectations are met * Research and analyze client inquiries and provide effective solutions * Participate in client meetings and support client ...

Bank of Montreal

Client Service Analyst

La Jolla, CA · On-site

$45K - $83K/yr

Services relationships in the assigned portfolio to ensure an exceptional client experience ... Develops an understanding of the customer needs and the account strategy and effectively ...

JP Morgan Chase

Client Service Analyst

Chicago, IL · Hybrid

As a Client Service Analyst within our dynamic team, you will play a crucial role in delivering ... Knowledge or equivalent expertise in customer service operations, with a focus on transaction ...

Bank of Montreal

Client Service Analyst

Winnetka, IL · On-site

$45K - $83K/yr

Services relationships in the assigned portfolio to ensure an exceptional client experience ... Develops an understanding of the customer needs and the account strategy and effectively ...

IQVIA, Inc.

Client Service Analyst

Parsippany, NJ · On-site

$73K - $183K/yr

Monitor service performance and ensure client expectations are met * Research and analyze client inquiries and provide effective solutions * Participate in client meetings and support client ...

IQVIA

Client Service Analyst

Parsippany, NJ · On-site

$73K - $183K/yr

Monitor service performance and ensure client expectations are met * Research and analyze client inquiries and provide effective solutions * Participate in client meetings and support client ...

IQVIA

Client Service Analyst

Wayne, PA · On-site

$73K - $183K/yr

Monitor service performance and ensure client expectations are met * Research and analyze client inquiries and provide effective solutions * Participate in client meetings and support client ...

IQVIA

Client Service Analyst

Wayne, PA · On-site

$73K - $183K/yr

Monitor service performance and ensure client expectations are met * Research and analyze client inquiries and provide effective solutions * Participate in client meetings and support client ...

Bank of Montreal

Client Service Analyst

Winnetka, IL · On-site

$45K - $83K/yr

Services relationships in the assigned portfolio to ensure an exceptional client experience ... Develops an understanding of the customer needs and the account strategy and effectively ...

next page

Showing results 1-20

All JobsCustomer Service Analyst Jobs

Customer Service Analyst information

See salary details

$14

$29

$48

How much do customer service analyst jobs pay per hour?

As of Jun 29, 2026, the average hourly pay for customer service analyst in the United States is $29.69, according to ZipRecruiter salary data. Most workers in this role earn between $20.91 and $35.58 per hour, depending on experience, location, and employer.

Is an analyst a high paying job?

The salary for a Customer Service Analyst varies depending on experience, location, and industry, but it is generally considered an entry- to mid-level position with average salaries ranging from $40,000 to $70,000 annually. Advanced skills, certifications, and working in high-demand sectors can lead to higher compensation.

What is a Customer Service Analyst?

A Customer Service Analyst is a professional who evaluates and improves the performance of a company's customer service operations. They analyze customer interactions, feedback, and service metrics to identify patterns, problems, and opportunities for improvement. Their goal is to enhance customer satisfaction by recommending process changes, training, or technology solutions. Customer Service Analysts often collaborate with other departments to implement strategies that improve the overall customer experience.

What is the highest paying job in customer service?

The highest paying roles in customer service are often executive-level positions such as Customer Service Director or Vice President of Customer Experience, which can earn six-figure salaries. These roles typically require extensive experience, leadership skills, and knowledge of customer management tools and strategies.

How does a Customer Service Analyst typically collaborate with other departments to improve customer satisfaction?

Customer Service Analysts often work closely with teams such as operations, product development, and IT to identify recurring customer issues and suggest actionable improvements. They analyze data from customer interactions to spot trends, then communicate these insights to relevant departments for process or product enhancements. Regular meetings and cross-functional projects are common, ensuring that customer feedback leads to meaningful organizational change. This collaborative approach not only improves customer satisfaction but also helps the analyst develop a broader understanding of the business.

Is CSR a good entry level position?

Customer Service Analyst positions are often suitable for entry-level candidates, as they typically require strong communication skills and customer-focused abilities. These roles can provide valuable experience in problem-solving, data analysis, and using customer management tools, making them a good starting point for a career in customer service or related fields.

What Is a Customer Service Analyst?

A customer service analyst is part of an organization’s customer service department. Though the job sometimes involves working directly with customers, it typically focuses on analyzing issues within the customer service process. As a customer service analyst, your primary duties include studying the organization’s approach to customer service for ways to streamline its efficiency while increasing customer satisfaction. This career requires a strong familiarity with the company and their products or services. Additional qualifications include excellent analytical and communication skills. Some employers prefer sales experience over formal education, but an associate or bachelor’s degree in a related field can significantly improve your job outlook.

What are the key skills and qualifications needed to thrive as a Customer Service Analyst, and why are they important?

To thrive as a Customer Service Analyst, you need strong analytical abilities, customer service experience, and a bachelor's degree in business, communications, or a related field. Familiarity with CRM software, data analysis tools like Excel, and ticketing systems is typically required. Outstanding communication, problem-solving skills, and attention to detail set top performers apart in this role. These competencies are vital for effectively interpreting customer data, enhancing service processes, and ensuring customer satisfaction.

What does a customer service analyst do?

A customer service analyst evaluates customer interactions and feedback to identify trends, improve service quality, and enhance customer satisfaction. They analyze data using tools like Excel or CRM software, develop reports, and recommend process improvements to support business goals.

What is the difference between Customer Service Analyst vs Customer Support Specialist?

AspectCustomer Service AnalystCustomer Support Specialist
Required CredentialsTypically a bachelor's degree in business, communications, or related fieldHigh school diploma or equivalent; some roles prefer post-secondary education
Work EnvironmentOffice setting, analyzing customer data and feedbackCall centers, help desks, or online support platforms
Employer & Industry UsageUsed across industries like retail, finance, and telecom for data-driven customer insightsCommon in tech, retail, and service industries for direct customer interaction

Customer Service Analysts focus on analyzing customer data and improving service strategies, while Customer Support Specialists handle direct customer interactions to resolve issues. Both roles are essential for enhancing customer satisfaction but differ in their primary functions and work environments.

More about Customer Service Analyst jobs
What cities are hiring for Customer Service Analyst jobs? Cities with the most Customer Service Analyst job openings:
Who are the top companies hiring for Customer Service Analyst jobs? The top employers for Customer Service Analyst jobs are:
What states have the most Customer Service Analyst jobs? States with the most job openings for Customer Service Analyst jobs include:
What are popular job titles related to Customer Service Analyst jobs? For Customer Service Analyst jobs, the most frequently searched job titles are:
Customer Service Analyst jobs near you
Infographic showing various Customer Service Analyst job openings in the United States as of June 2026, with employment types broken down into 2% As Needed, 95% Full Time, and 3% Contract. Highlights an 81% Physical, 7% Hybrid, and 12% Remote job distribution, with an average salary of $61,756 per year, or $29.7 per hour.

Client Service Analyst (Alternative Investments)

Atlantic Group

Manhattan, NY • On-site

$85K/yr

Other

Posted 26 days ago

Job description

  • Location: New York, NY
  • Type: Perm (Contingency)
  • Job #47346
  • Salary: $85,000
Job Overview - Client Service Analyst (Alternative Investments):
Compensation: $85,000 - $115,000/year + bonus
Location: New York, NY
Schedule: Monday to Friday (Hybrid)
Atlantic Group is hiring a Client Service Analyst (Alternative Investments) in New York, NY for our client. In this hybrid role, you will manage client inquiries, prepare DDQs and marketing materials, support business development activity, and coordinate information across internal teams. Ideal for early-career financial services professionals seeking exposure to hedge fund and private equity strategies.
Responsibilities as the Client Service Analyst:
  • Client Request Management: Act as a primary contact for investor inquiries, follow-up requests, and ongoing service needs.
  • Business Development Support: Assist with prospect research, pipeline tracking, meeting preparation, and distribution efforts.
  • Marketing & Due Diligence Materials: Update and produce DDQs, pitchbooks, fact sheets, website content, and other client-facing materials.
  • Cross-Functional Collaboration: Work with investment, operations, legal, compliance, and marketing teams to gather information and prepare deliverables.
  • Reporting & Data Management: Maintain CRM records, support reporting workflows, and help distribute investor communications and performance updates.
Qualifications for the Client Service Analyst:
  • Education: Bachelor's degree in Finance, Economics, Business, or a related field required.
  • Experience: 1-3 years in financial services, preferably with exposure to hedge funds, private equity, or other alternative investment firms.
  • Technical Skills: Proficient in Excel, PowerPoint, and CRM or investor-relations systems, with familiarity in performance reporting or portfolio analytics preferred.
  • Industry Knowledge: Understanding of alternative investment structures, fund marketing materials, investor due diligence processes, and capital-raising workflows.
  • Skills & Attributes: Detail-oriented professional with excellent communication skills, strong relationship-building abilities, and the capacity to manage multiple priorities in a fast-paced environment.
Application Notice: Qualified candidates will be contacted within 2 business days of application. If an applicant does not meet the above criteria, Atlantic Group will keep your resume on file for future opportunities and may contact you for further discussion.
Your Name:
Email Address:
Phone Number:
Upload Resume File:
Upload Resume File: ...
Attach a resume file. Accepted file types are DOC, DOCX, PDF, HTML, and TXT.
  • By submitting this application, you give us permission to store your personal information, and use it in the consideration of your fitness for the position, including sharing it with the hiring firm.
  • By submitting this application, you agree to our Terms of Service.

People looking for jobs should not put anything here.
We are uploading your application. It may take a few moments to read your resume. Please wait!

Apply