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Customer Service Analyst Jobs (NOW HIRING)

Wheeler Machinery Company

Service Analyst

Oroville, CA · On-site

Service Analyst At ICM Solutions, we deliver comprehensive heavy equipment and production solutions ... Provide advanced troubleshooting support to field and shop technicians, as well as customers

New

KellyMitchell Group

Service Analyst

Jersey City, NJ · On-site

$13.59 - $19.42/hr

Our client is seeking a Service Analyst to join their team! This position is located in Jersey City ... customer service. We're passionate about helping companies solve their biggest IT staffing & ...

JPMorgan Chase & Co.

Client Service Analyst

Chicago, IL · On-site

$58.20K - $79.50K/yr

As a Client Service Analyst within our dynamic team, you will play a crucial role in delivering ... Knowledge or equivalent expertise in customer service operations, with a focus on transaction ...

SHAZAM

Customer Support Analyst

Chickasha, OK · Hybrid

Customer Service Analyst SHAZAM recognizes that financial institutions build better communities, and this drives our passion to strengthen financial institutions. We are a trusted partner to our ...

Bmo

Client Service Analyst

West Palm Beach, FL

$45K - $83K/yr

Services relationships in the assigned portfolio to ensure an exceptional client experience ... Develops an understanding of the customer needs and the account strategy and effectively ...

Bank of Montreal

Client Service Analyst

Minneapolis, MN · On-site

$45K - $83K/yr

Services relationships in the assigned portfolio to ensure an exceptional client experience ... Develops an understanding of the customer needs and the account strategy and effectively ...

RLDatix

Customer Success Services Analyst

Chicago, IL · On-site

The Success Services Analyst will work directly within customer environments-troubleshooting ... service * Collaborating cross-functionally with Product, Implementation, Support, Technical, and ...

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How much do customer service analyst jobs pay per hour?

As of Jun 2, 2026, the average hourly pay for customer service analyst in the United States is $29.69, according to ZipRecruiter salary data. Most workers in this role earn between $20.91 and $35.58 per hour, depending on experience, location, and employer.

What Is a Customer Service Analyst?

A customer service analyst is part of an organization’s customer service department. Though the job sometimes involves working directly with customers, it typically focuses on analyzing issues within the customer service process. As a customer service analyst, your primary duties include studying the organization’s approach to customer service for ways to streamline its efficiency while increasing customer satisfaction. This career requires a strong familiarity with the company and their products or services. Additional qualifications include excellent analytical and communication skills. Some employers prefer sales experience over formal education, but an associate or bachelor’s degree in a related field can significantly improve your job outlook.

What are the key skills and qualifications needed to thrive as a Customer Service Analyst, and why are they important?

To thrive as a Customer Service Analyst, you need strong analytical abilities, customer service experience, and a bachelor's degree in business, communications, or a related field. Familiarity with CRM software, data analysis tools like Excel, and ticketing systems is typically required. Outstanding communication, problem-solving skills, and attention to detail set top performers apart in this role. These competencies are vital for effectively interpreting customer data, enhancing service processes, and ensuring customer satisfaction.

How does a Customer Service Analyst typically collaborate with other departments to improve customer satisfaction?

Customer Service Analysts often work closely with teams such as operations, product development, and IT to identify recurring customer issues and suggest actionable improvements. They analyze data from customer interactions to spot trends, then communicate these insights to relevant departments for process or product enhancements. Regular meetings and cross-functional projects are common, ensuring that customer feedback leads to meaningful organizational change. This collaborative approach not only improves customer satisfaction but also helps the analyst develop a broader understanding of the business.

What is the difference between Customer Service Analyst vs Customer Support Specialist?

AspectCustomer Service AnalystCustomer Support Specialist
Required CredentialsTypically a bachelor's degree in business, communications, or related fieldHigh school diploma or equivalent; some roles prefer post-secondary education
Work EnvironmentOffice setting, analyzing customer data and feedbackCall centers, help desks, or online support platforms
Employer & Industry UsageUsed across industries like retail, finance, and telecom for data-driven customer insightsCommon in tech, retail, and service industries for direct customer interaction

Customer Service Analysts focus on analyzing customer data and improving service strategies, while Customer Support Specialists handle direct customer interactions to resolve issues. Both roles are essential for enhancing customer satisfaction but differ in their primary functions and work environments.

More about Customer Service Analyst jobs
What cities are hiring for Customer Service Analyst jobs? Cities with the most Customer Service Analyst job openings:
Who are the top companies hiring for Customer Service Analyst jobs? The top employers for Customer Service Analyst jobs are:
What states have the most Customer Service Analyst jobs? States with the most job openings for Customer Service Analyst jobs include:
What are popular job titles related to Customer Service Analyst jobs? For Customer Service Analyst jobs, the most frequently searched job titles are:
Customer Service Analyst jobs near you

Client Service Analyst (Alternative Investments)

Atlantic Group

Manhattan, NY • Hybrid

$85K/yr

Other

This job post has expired today. Applications are no longer accepted.

Job description

  • Location: New York, NY
  • Type: Perm (Contingency)
  • Job #47346
  • Salary: $85,000
Job Overview - Client Service Analyst (Alternative Investments):
Compensation: $85,000 - $115,000/year + bonus
Location: New York, NY
Schedule: Monday to Friday (Hybrid)
Atlantic Group is hiring a Client Service Analyst (Alternative Investments) in New York, NY for our client. In this hybrid role, you will manage client inquiries, prepare DDQs and marketing materials, support business development activity, and coordinate information across internal teams. Ideal for early-career financial services professionals seeking exposure to hedge fund and private equity strategies.
Responsibilities as the Client Service Analyst:
  • Client Request Management: Act as a primary contact for investor inquiries, follow-up requests, and ongoing service needs.
  • Business Development Support: Assist with prospect research, pipeline tracking, meeting preparation, and distribution efforts.
  • Marketing & Due Diligence Materials: Update and produce DDQs, pitchbooks, fact sheets, website content, and other client-facing materials.
  • Cross-Functional Collaboration: Work with investment, operations, legal, compliance, and marketing teams to gather information and prepare deliverables.
  • Reporting & Data Management: Maintain CRM records, support reporting workflows, and help distribute investor communications and performance updates.
Qualifications for the Client Service Analyst:
  • Education: Bachelor's degree in Finance, Economics, Business, or a related field required.
  • Experience: 1-3 years in financial services, preferably with exposure to hedge funds, private equity, or other alternative investment firms.
  • Technical Skills: Proficient in Excel, PowerPoint, and CRM or investor-relations systems, with familiarity in performance reporting or portfolio analytics preferred.
  • Industry Knowledge: Understanding of alternative investment structures, fund marketing materials, investor due diligence processes, and capital-raising workflows.
  • Skills & Attributes: Detail-oriented professional with excellent communication skills, strong relationship-building abilities, and the capacity to manage multiple priorities in a fast-paced environment.
Application Notice: Qualified candidates will be contacted within 2 business days of application. If an applicant does not meet the above criteria, Atlantic Group will keep your resume on file for future opportunities and may contact you for further discussion.
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