Customer Service Analyst Jobs in Wisconsin (NOW HIRING)

Job Title: Technical Procurement Analyst (SAP Ariba Specialist)
Role Overview
We are seeking a Technical Procurement Analyst to lead the day-to-day operations and continuous improvement of our Global Supplier Enablement program. This unique role is a 50/50 split between high-touch stakeholder engagement (onboarding suppliers and internal business units) and deep-dive technical troubleshooting (root-cause analysis within SAP systems). You will act as the primary bridge between our tax, IT, and accounts payable teams to ensure global invoicing rules are maintained and payment metrics exceed 97% on-time status. The ideal candidate is a "computer-savvy" problem-solver who can navigate complex ERP environments while providing world-class service to a global supplier base.
Key Responsibilities
Supplier Enablement & Onboarding (50%)
• Digital Transformation: Partner with internal business units and global suppliers to facilitate onboarding onto the SAP Ariba Network; lead training sessions via virtual platforms to ensure platform adoption.
• Global Compliance: Manage and update global country rules within the Ariba Network; collaborate with Tax and Legal teams to ensure country-specific invoicing and tax requirements are met.
• Migration Support: Attend and contribute to enterprise-wide SAP S/4HANA migration meetings, executing assigned tasks to ensure data integrity during system transitions.
Technical Troubleshooting & Analysis (50%)
• Root-Cause Analysis: Track and resolve complex issues related to PO submission, digital invoicing, and payment failures; investigate invoices in "reconciling" status to clear bottlenecks.
• Performance Monitoring: Monitor the Supplier Enablement Dashboard to track departmental KPIs, ensuring payment status maintains a 97%+ on-time rating.
• Process Improvement: Collaborate with AP, VMA, and IT teams to enhance system functionality and eliminate recurring user or supplier errors through better training or system logic.
• Data Mastery: Manage large datasets within Excel and BI dashboards to provide analytical insights into supplier performance and system health.
Qualifications & Requirements
• Language Proficiency: Excellent written and verbal English skills are required. Bilingual Spanish fluency is highly preferred to support global operations.
• Technical Expertise:
oExtensive experience with SAP Ariba B&I processes and the Ariba Network.
oWorking knowledge of SAP S/4HANA or legacy SAP environments.
oAdvanced proficiency in Excel (managing large datasets and VLOOKUPs/Pivots).
• Domain Knowledge: Strong familiarity with Accounts Payable (A/P), procurement workflows, and global payment processes.
• Soft Skills: World-class customer service skills with the ability to explain technical system requirements to non-technical stakeholders.
Equal Opportunity Employer / Disabled / Protected Veterans
The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf
The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf
For temporary assignments lasting 13 weeks or longer, AllSTEM Connections is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.
AllSTEM Connections participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf
We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
Additional Skills
(none specified)
AllSTEM Representative Contact Info
Account Executive:
Perry
Branch Phone:
(909) 244-1777
Location:
Houston, TX