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Customer Service Analyst Jobs in Wisconsin (NOW HIRING)

KOHLER

Customer Service Supervisor

Kohler, WI · On-site

Analyze customer feedback to uncover associate performance opportunities, customer needs, and department training opportunities. * Collaborate with Customer Service Training team to determine cross ...

Kohler Co.

Customer Service Supervisor

Kohler, WI

Analyze customer feedback to uncover associate performance opportunities, customer needs, and department training opportunities. * Collaborate with Customer Service Training team to determine cross ...

The Royal Group

Customer Service Representative

Elkhorn, WI · On-site

$16.50 - $22.50/hr

Customer Service Representative Innovative Fiber, a TRG company and subsidiary of Schwarz Partners ... Analyze monthly usages and re-stocking per customer. * Handle customer questions and feedback ...

Kohler Co.

Customer Service Supervisor

Kohler, WI · On-site

Analyze customer feedback to uncover associate performance opportunities, customer needs, and department training opportunities. * Collaborate with Customer Service Training team to determine cross ...

Kohler Co.

Customer Service Supervisor

Kohler, WI · On-site

Analyze customer feedback to uncover associate performance opportunities, customer needs, and department training opportunities. * Collaborate with Customer Service Training team to determine cross ...

schwarzpartners

Customer Service Representative

Elkhorn, WI · On-site

$16.50 - $22.50/hr

As a Customer Service Account Representative , you will be responsible for taking and processing ... Analyze monthly usages and re-stocking per customer. * Handle customer questions and feedback ...

Lincare Holdings

Customer Service Rep

Vernon, WI · On-site

$15.75 - $21.50/hr

Assesses customer need for additional products/services * Assesses customer compliance with ... Read and analyze documents such as patient orders * Comprehend pharmacy prescription terminology

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All JobsCustomer Service Analyst JobsCustomer Service Analyst Jobs in Wisconsin

Customer Service Analyst information

See Wisconsin salary details

$15

$29

$48

How much do customer service analyst jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for customer service analyst in Wisconsin is $29.97, according to ZipRecruiter salary data. Most workers in this role earn between $21.11 and $35.91 per hour, depending on experience, location, and employer.

What is a customer service analyst?

A Customer Service Analyst is a professional who evaluates and improves the performance of a company's customer service operations. They analyze customer interactions, feedback, and service metrics to identify patterns, problems, and opportunities for improvement. Their goal is to enhance customer satisfaction by recommending process changes, training, or technology solutions. Customer Service Analysts often collaborate with other departments to implement strategies that improve the overall customer experience.

How does a customer service analyst typically collaborate with other departments to improve customer satisfaction?

Customer Service Analysts often work closely with teams such as operations, product development, and IT to identify recurring customer issues and suggest actionable improvements. They analyze data from customer interactions to spot trends, then communicate these insights to relevant departments for process or product enhancements. Regular meetings and cross-functional projects are common, ensuring that customer feedback leads to meaningful organizational change. This collaborative approach not only improves customer satisfaction but also helps the analyst develop a broader understanding of the business.

What is a customer service analyst?

A customer service analyst is part of an organization’s customer service department. Though the job sometimes involves working directly with customers, it typically focuses on analyzing issues within the customer service process. As a customer service analyst, your primary duties include studying the organization’s approach to customer service for ways to streamline its efficiency while increasing customer satisfaction. This career requires a strong familiarity with the company and their products or services. Additional qualifications include excellent analytical and communication skills. Some employers prefer sales experience over formal education, but an associate or bachelor’s degree in a related field can significantly improve your job outlook.

What are the key skills and qualifications needed to thrive as a customer service analyst, and why are they important?

To thrive as a Customer Service Analyst, you need strong analytical abilities, customer service experience, and a bachelor's degree in business, communications, or a related field. Familiarity with CRM software, data analysis tools like Excel, and ticketing systems is typically required. Outstanding communication, problem-solving skills, and attention to detail set top performers apart in this role. These competencies are vital for effectively interpreting customer data, enhancing service processes, and ensuring customer satisfaction.

What is the difference between Customer Service Analyst vs Customer Support Specialist?

AspectCustomer Service AnalystCustomer Support Specialist
Required CredentialsTypically a bachelor's degree in business, communications, or related fieldHigh school diploma or equivalent; some roles prefer post-secondary education
Work EnvironmentOffice setting, analyzing customer data and feedbackCall centers, help desks, or online support platforms
Employer & Industry UsageUsed across industries like retail, finance, and telecom for data-driven customer insightsCommon in tech, retail, and service industries for direct customer interaction

Customer Service Analysts focus on analyzing customer data and improving service strategies, while Customer Support Specialists handle direct customer interactions to resolve issues. Both roles are essential for enhancing customer satisfaction but differ in their primary functions and work environments.

More about Customer Service Analyst jobs
What are popular job titles related to Customer Service Analyst jobs in WI? For Customer Service Analyst jobs in WI, the most frequently searched job titles are:
Customer Service Analyst jobs near you
Infographic showing various Customer Service Analyst job openings in Wisconsin as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $62,333 per year, or $30 per hour.

Customer Service Manager

Daniels Health

Sturtevant, WI

$75K - $80K/yr

Full-time

Re-posted 3 days ago

Daniels Health rating

5.9

Company rating: 5.9 out of 10

Based on 12 frontline employees who took The Breakroom Quiz

Job description

Join Daniels Health, a mission-driven leader in healthcare waste management, as our Customer Service Manager based at our plant in Sturtevant, WI. At Daniels, we’re transforming the way healthcare organizations manage waste—prioritizing safety, sustainability, and service excellence.
 
This is more than just a management role; it’s an opportunity to be part of a company that’s making a real impact in hospitals and clinics across the country. As a key member of our Sturtevant team, you’ll lead customer service operations with passion and precision, ensuring our clients receive outstanding support while helping drive continuous improvement and innovation.
What you will do
  • Lead & Develop Team
  • Manage a cross-functional customer service team, fostering accountability and collaboration
  • Support employee engagement and retention initiatives
  • Customer Experience & Communication
  • Oversee outbound communications and host customer meetings
  • Ensure service delivery aligns with brand tone and operational efficiency
  • Data Analysis & Process Improvement
  • Analyze service data to identify trends and root causes
  • Drive corrective actions and continuous improvement initiatives
  • Systems & Cross-Functional Collaboration
  • Champion system adoption (Salesforce, RouteOptix/Tegos) and process standardization
  • Collaborate with Operations, Transportation, and Finance to enhance service outcomes
  • Reporting & Business Acumen
  • Monitor KPIs and deliver performance reports
  • Make informed decisions balancing customer needs with financial sustainability
What we are looking for
  • Must-Have Qualifications
  • 5+ years of experience in Customer Service, including at least 2 years in a leadership role
  • Strong analytical skills with a proven ability to make data-driven decisions
  • High proficiency in Salesforce and Microsoft Office Suite
  • Demonstrated success in leading teams, improving processes, and driving customer satisfaction
  • Excellent communication skills, adaptable for both internal and external stakeholders
  • Familiarity with Root Cause Analysis and continuous improvement methodologies
 
  • Nice-to-Have Qualifications
  • Experience in logistics, waste management, or other regulated service industries
  • Advanced knowledge of data visualization or reporting tools
  • Exposure to cross-functional collaboration in operational environments
Why work for us
  • Job Stability – As an essential service to healthcare, Daniels Health is non-seasonal and recession-proof
  • Comprehensive Benefits – Medical, Dental, and Vision Insurance effective on Day One; Paid Short-Term Disability; Company-sponsored Life Insurance; Voluntary Long-Term Disability and Accident Insurance
  • 401K Matching Plan – 50% employer match on up to 6% contribution (up to 3% employer contribution) with a 5-year vesting schedule and no waiting period on the match
  • Permanent Position – Full-time, 40 hours per week with long-term career potential
  • Mission-Driven Work – Be part of a company that’s making healthcare safer and more sustainable through innovative waste management solutions
  • Growth & Development – Opportunities to expand your skills in leadership, data analysis, and cross-functional collaboration within a supportive and evolving organization
If you're passionate about leading teams, improving processes, and delivering exceptional customer experiences, we’d love to hear from you. At Daniels Health, you’ll be part of a purpose-driven organization that values innovation, collaboration, and personal growth. Apply today and help us shape a safer, more sustainable future in healthcare.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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