Kennesaw, GA · On-site
$16 - $20/hr
The Fraud Analyst II reviews customer accounts for the prevention and detection of possible Fraud ... Customer service experience, demonstrated commitment to providing quality customer service * Proven ...
Kennesaw, GA · On-site
$16 - $20/hr
The Fraud Analyst II reviews customer accounts for the prevention and detection of possible Fraud ... Customer service experience, demonstrated commitment to providing quality customer service * Proven ...
Kennesaw, GA · On-site
$16 - $20/hr
The Fraud Analyst II reviews customer accounts for the prevention and detection of possible Fraud ... Customer service experience, demonstrated commitment to providing quality customer service * Proven ...
Kennesaw, GA · On-site
$16 - $20/hr
The Fraud Analyst II reviews customer accounts for the prevention and detection of possible Fraud ... Customer service experience, demonstrated commitment to providing quality customer service * Proven ...
Kennesaw, GA · On-site
$16 - $20/hr
The Fraud Analyst II reviews customer accounts for the prevention and detection of possible Fraud ... Customer service experience, demonstrated commitment to providing quality customer service * Proven ...
Kennesaw, GA · On-site
$16 - $20/hr
The Fraud Analyst II reviews customer accounts for the prevention and detection of possible Fraud ... Customer service experience, demonstrated commitment to providing quality customer service * Proven ...
Atlanta, GA · On-site
• Customer support analysts provide assistance to customers to help them overcome issues related to products or services provided by the company. • Analysts often work with technical inquiries ...
Atlanta, GA · On-site
• Customer support analysts provide assistance to customers to help them overcome issues related to products or services provided by the company. • Analysts often work with technical inquiries ...
Atlanta, GA · On-site
• Customer support analysts provide assistance to customers to help them overcome issues related to products or services provided by the company. • Analysts often work with technical inquiries ...
Atlanta, GA · On-site
• Customer support analysts provide assistance to customers to help them overcome issues related to products or services provided by the company. • Analysts often work with technical inquiries ...
Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or ... Utilizes accepted procedures for problem analysis and resolution. * Identifies key aspects of ...
Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or ... Utilizes accepted procedures for problem analysis and resolution. * Identifies key aspects of ...
Acworth, GA · On-site
$13.75 - $18.75/hr
Customer Service, Product Knowledge, Quality Focus, Problem Solving, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information, Multi-tasking, Reporting Skills ...
Acworth, GA · On-site
$13.75 - $18.75/hr
Customer Service, Product Knowledge, Quality Focus, Problem Solving, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information, Multi-tasking, Reporting Skills ...
SUMMARY OF RESPONSIBILITIES The Financial Shared Service Analyst will provide administrative ... Promote and reinforce customer service orientation and compliance standards with internal ...
Quick apply
SUMMARY OF RESPONSIBILITIES The Financial Shared Service Analyst will provide administrative ... Promote and reinforce customer service orientation and compliance standards with internal ...
SUMMARY OF RESPONSIBILITIES The Financial Shared Service Analyst will provide administrative ... Promote and reinforce customer service orientation and compliance standards with internal ...
Quick apply
SUMMARY OF RESPONSIBILITIES The Financial Shared Service Analyst will provide administrative ... Promote and reinforce customer service orientation and compliance standards with internal ...
SUMMARY OF RESPONSIBILITIES The Financial Shared Service Analyst will provide administrative ... Promote and reinforce customer service orientation and compliance standards with internal ...
SUMMARY OF RESPONSIBILITIES The Financial Shared Service Analyst will provide administrative ... Promote and reinforce customer service orientation and compliance standards with internal ...
Marietta, GA · On-site
$15 - $18/hr
Customer service oriented, attention to detail, proactively minded, personable and approachable, excellent written and verbal communication, analytical skills, multitasking, time management and ...
Quick apply
Marietta, GA · On-site
$15 - $18/hr
Customer service oriented, attention to detail, proactively minded, personable and approachable, excellent written and verbal communication, analytical skills, multitasking, time management and ...
Marietta, GA · On-site
$14.50 - $19.75/hr
Customer Service Representative This employee communicates with customers for the purposes of ... Read and analyze documents such as patient orders * Comprehend pharmacy prescription terminology
Marietta, GA · On-site
$14.50 - $19.75/hr
Customer Service Representative This employee communicates with customers for the purposes of ... Read and analyze documents such as patient orders * Comprehend pharmacy prescription terminology
$15.50 - $21/hr
Customer Service Representative Job Duties: Interact with Turbo Tax customers via phone, focusing ... analyze and determine an appropriate course of action for TurboTax customers. Be a positive ...
$15.50 - $21/hr
Customer Service Representative Job Duties: Interact with Turbo Tax customers via phone, focusing ... analyze and determine an appropriate course of action for TurboTax customers. Be a positive ...
Atlanta, GA · On-site
$15.50 - $21/hr
The Customer Service Representative will provide exemplary customer service to all of our internal ... Data entry and analysis. Excellent attention to detail. * Strong judgment and decision-making ...
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Atlanta, GA · On-site
$15.50 - $21/hr
The Customer Service Representative will provide exemplary customer service to all of our internal ... Data entry and analysis. Excellent attention to detail. * Strong judgment and decision-making ...
Atlanta, GA · On-site +1
$15.50 - $21/hr
Customer Service Representative Job Duties: * Interact with Turbo Tax customers via phone, focusing ... Research, analyze and determine an appropriate course of action for TurboTax customers. * Be a ...
Atlanta, GA · On-site +1
$15.50 - $21/hr
Customer Service Representative Job Duties: * Interact with Turbo Tax customers via phone, focusing ... Research, analyze and determine an appropriate course of action for TurboTax customers. * Be a ...
Atlanta, GA · Remote
$15.50 - $21/hr
Problem analysis and problem solving * Able to work with little supervision * Able to work a ... Customer service orientation * Organizational skills * Attention to detail * Judgment
Atlanta, GA · Remote
$15.50 - $21/hr
Problem analysis and problem solving * Able to work with little supervision * Able to work a ... Customer service orientation * Organizational skills * Attention to detail * Judgment
Duluth, GA · On-site
$14.75 - $20/hr
As a Customer Service Specialist, you will be responsible for delivering exceptional support by ... analyze various departmental KPIs. * Follow communication procedures, guidelines, and policies ...
Duluth, GA · On-site
$14.75 - $20/hr
As a Customer Service Specialist, you will be responsible for delivering exceptional support by ... analyze various departmental KPIs. * Follow communication procedures, guidelines, and policies ...
Norcross, GA · On-site
$16 - $21.25/hr
Customer Service Specialist The primary focus of this position is to act as a representative of our ... Duties in this position are usually repetitive, requiring limited analysis and use of individual ...
Norcross, GA · On-site
$16 - $21.25/hr
Customer Service Specialist The primary focus of this position is to act as a representative of our ... Duties in this position are usually repetitive, requiring limited analysis and use of individual ...
Suwanee, GA · On-site
$15 - $20.25/hr
As a Customer Service Specialist, you will be responsible for delivering exceptional support by ... analyze various departmental KPIs. * Follow communication procedures, guidelines, and policies ...
Suwanee, GA · On-site
$15 - $20.25/hr
As a Customer Service Specialist, you will be responsible for delivering exceptional support by ... analyze various departmental KPIs. * Follow communication procedures, guidelines, and policies ...
$65K - $70K/yr
Analyze operational data and customer service metrics to compile reports and identify trends. * Coordinate and communicate daily with customers and management regarding operational concerns, service ...
$65K - $70K/yr
Analyze operational data and customer service metrics to compile reports and identify trends. * Coordinate and communicate daily with customers and management regarding operational concerns, service ...
$14.33 - $17.25
11% of jobs
$19.88 is the 25th percentile. Wages below this are outliers.
$17.25 - $20.17
16% of jobs
$20.17 - $23.10
16% of jobs
The median wage is $24.56 / hr.
$23.10 - $26.02
15% of jobs
$26.02 - $28.94
11% of jobs
$31.05 is the 75th percentile. Wages above this are outliers.
$28.94 - $31.86
10% of jobs
$31.86 - $34.78
4% of jobs
$34.78 - $37.70
2% of jobs
$37.70 - $40.62
2% of jobs
$40.62 - $43.54
3% of jobs
$43.54 - $46.46
11% of jobs
$14
$28
$46
A customer service analyst is part of an organization’s customer service department. Though the job sometimes involves working directly with customers, it typically focuses on analyzing issues within the customer service process. As a customer service analyst, your primary duties include studying the organization’s approach to customer service for ways to streamline its efficiency while increasing customer satisfaction. This career requires a strong familiarity with the company and their products or services. Additional qualifications include excellent analytical and communication skills. Some employers prefer sales experience over formal education, but an associate or bachelor’s degree in a related field can significantly improve your job outlook.
| Aspect | Customer Service Analyst | Customer Support Specialist |
|---|---|---|
| Required Credentials | Typically a bachelor's degree in business, communications, or related field | High school diploma or equivalent; some roles prefer post-secondary education |
| Work Environment | Office setting, analyzing customer data and feedback | Call centers, help desks, or online support platforms |
| Employer & Industry Usage | Used across industries like retail, finance, and telecom for data-driven customer insights | Common in tech, retail, and service industries for direct customer interaction |
Customer Service Analysts focus on analyzing customer data and improving service strategies, while Customer Support Specialists handle direct customer interactions to resolve issues. Both roles are essential for enhancing customer satisfaction but differ in their primary functions and work environments.
$16 - $20/hr
Contractor
Medical, Dental, Vision, Life, Retirement, PTO
Re-posted 17 days ago
Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing & IT Services. We provide services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT resources through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs.
Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance.
Contract Duration: 6 months
Pay rate: $16-$20/hr
Shift Hours: Sun - Thur 5:00AM - 1:30PM EST or Tue - Sat 12:30PM - 9:00PM EST
Fraud Analyst and or analytical experience is no longer a nice to have but a really need to have requirement. Strong candidates without this experience can be considered but will not be priority.
The Fraud Analyst II reviews customer accounts for the prevention and detection of possible Fraud. Responsible for more involved research and analysis of account activity to assess levels of risk and fraud type. The incumbent will complete inbound and outbound calls and take appropriate action based on transaction characteristics of greater complexity. The incumbent may perform back office functions related to research and resolution of fraudulent activity and service support. Assesses the level of risk and makes decisions which directly impact the customer experience and risk to Bank of America. Reviews and analyzes accounts and customer situations that may require differentiated treatment or specialized resolution. Experience is gained through training, following established procedures and guidelines and research utilizing multiple systems and tools. Typically reports to Fraud Detection/Prevention Supervisor
Desired Skills:
To know more on this opportunity or to schedule an interview, please contact:
Laidiza Gumera
973-774-7804
laidiza.gumera(at)collabera.com
Sourced by ZipRecruiter
Collabera is a Global Digital Solutions Company providing Software Engineering Solutions for the world's most tech-forward organizations in the areas of Engineering, Cloud and Data/AI. With its roots serving the engineering needs of the world's most recognized businesses in Technology, Financial Services, Telecom and Healthcare, Collabera today operates across 60 locations in 11 countries, serves 30% of the Fortune 500, and has exceeded the industry growth rate by 3-4x for several years.
It services
5,001 - 10,000 Employees
Morristown, NJ, US
