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Customer Experience Analyst I

Location: Overland Park, KS
Company: DataMap
Client Work: www.datamap.ai/client-experience

Why Join DataMap?

At DataMap, we implement cutting-edge financial and operations software for some of the world's largest companies (e.g., Google) and develop innovative, award-winning technology products. As a Microsoft, Coupa, Boomi, SAP, and Oracle partner, we specialize in business process optimization and digital transformation.

If you're looking for a fast-growing, high-energy environment with startup potential, this is your chance to gain expert skills, work on enterprise solutions, and grow into a leadership role.

Role Overview

We are hiring both entry-level and experienced candidates for this role. Whether you're a recent graduate eager to learn or an experienced professional looking for growth, we provide a path for career development.

You will work with stakeholders to implement financial and supply chain solutions, focusing on business process optimization and system configurations. This role offers hands-on experience with ERP, procurement, and finance systems, along with mentorship and training.

Key Responsibilities For Entry-Level Candidates (Recent Graduates & Early-Career Professionals)

• Learn to analyze business processes and document project requirements for financial and supply chain system implementations.
• Assist in system configurations, testing, and optimization under the guidance of experienced consultants.
• Work alongside project managers, developers, and customers to implement solutions.
• Gain experience in data analysis, reporting, and workflow automation.
• Stay up-to-date with enterprise technology trends and contribute to internal knowledge sharing.
• Participate in user training and provide ongoing support for system users.

For Experienced Professionals (2+ Years of Experience)

• Lead business process analysis sessions, documenting current and future state requirements.
• Configure and optimize enterprise financial and supply chain platforms (e.g., ERP, Source-to-Pay, Procurement, P2P, Expense Management).
• Provide technical guidance on best practices for implementing business software solutions.
• Support system integrations and collaborate with development teams on solution design.
• Analyze, test, and optimize system configurations, ensuring business needs are met.
• Guide and mentor junior analysts as they develop hands-on expertise.
• Stay certified and informed on the latest financial system innovations (Coupa, SAP, Oracle, Workday, etc.).

Additional Responsibilities

• Gather, interpret, and analyze business data.
• Configure and test cloud-based enterprise software.
• Develop process documentation, system specs, and business workflows.
• Conduct stakeholder interviews and present findings.
• Identify and implement business process improvements.
• Support technology-driven financial and supply chain transformations.

Qualifications For Recent Graduates & Early-Career Professionals

• Bachelor's degree preferred (Information Systems, Business, Finance, Supply Chain, Communications, or related field).
• Strong problem-solving and analytical skills.
• Excellent communication and documentation skills.
• Interest in ERP, procurement, supply chain, and financial systems.
• Ability to learn and adapt quickly in a fast-paced environment.
• Experience with data analysis, process optimization, or business operations is a plus.
  

For Candidates with 2+ Years of Experience

• Hands-on configuration experience with business financial, ERP, procurement, or supply chain systems (e.g., SAP, Oracle, Workday, NetSuite, JD Edwards, Ariba, Microsoft Dynamics, Salesforce, ServiceNow, Infor/Lawson, Coupa).
• Experience with enterprise system implementations, customizations, or integrations.
• Understanding of procurement, sourcing, finance, or accounting (e.g., purchase orders, invoices, contracts, reporting, journal entries, accounts payable, expense reporting, asset management).
• Familiarity with agile/scrum/Kanban methodologies.
• Strong technical and functional consulting experience with at least one major enterprise system.

Benefits & Perks

• Competitive salary & performance-based bonuses.
• Unlimited vacation & flexible work environment.
• Free catered lunch.
• 401(k) with employer match.
• Health insurance with generous employer contribution.
• Hands-on mentorship & career development opportunities.

Why Apply?

• Fast-track your career in enterprise technology consulting.
• Gain hands-on experience with industry-leading financial and supply chain systems.
• Be part of a company that values innovation, collaboration, and professional growth.

Apply today! Even if you don't meet every requirement, we encourage candidates who are eager to learn and grow.

Employment Type: FULL_TIME