ZipRecruiter

Log In

1

Customer Service Analyst Jobs in Tennessee (NOW HIRING)

GEODIS

Client Service Analyst

Brentwood, TN · Hybrid

The Analyst CX helps account managers, operational leaders, and customers turn data into meaningful ... Monitors operational and customer KPIs to identify trends, service gaps, risks, and improvement ...

GEODIS

Client Service Analyst

Brentwood, TN · On-site

The Analyst CX helps account managers, operational leaders, and customers turn data into meaningful ... Monitors operational and customer KPIs to identify trends, service gaps, risks, and improvement ...

Acumen Technology

Service Analyst II/III

Nashville, TN · On-site

$50K - $64K/yr

A successful Service Analyst II - Acts as a bridge between basic support and advanced ... Be the voice of Acumen Technology to their clients, performing their jobs with excellent customer ...

Acumen Technology

Service Analyst II/III

Nashville, TN · On-site

$50K - $64K/yr

A successful Service Analyst II - Acts as a bridge between basic support and advanced ... Be the voice of Acumen Technology to their clients, performing their jobs with excellent customer ...

Acumen Technology

Service Analyst II/III

Nashville, TN · Hybrid

$50K - $64K/yr

A successful Service Analyst II - Acts as a bridge between basic support and advanced ... Be the voice of Acumen Technology to their clients, performing their jobs with excellent customer ...

Lincare

Customer Service Rep

Sevierville, TN · On-site

$14 - $19/hr

Assesses customer need for additional products/services * Assesses customer compliance with ... Read and analyze documents such as patient orders * Comprehend pharmacy prescription terminology

Lincare Holdings, Inc.

Customer Service Rep

Sevierville, TN · On-site

$14 - $19/hr

Assesses customer need for additional products/services * Assesses customer compliance with ... Read and analyze documents such as patient orders * Comprehend pharmacy prescription terminology

Lincare

Customer Service Rep

Paris, TN · On-site

$12.75 - $17.25/hr

Assesses customer need for additional products/services * Assesses customer compliance with ... Read and analyze documents such as patient orders * Comprehend pharmacy prescription terminology

Lincare

Customer Service Rep

Bartlett, TN · On-site

$14.25 - $19.50/hr

Assesses customer need for additional products/services * Assesses customer compliance with ... Read and analyze documents such as patient orders * Comprehend pharmacy prescription terminology

Lincare

Customer Service Rep

Dyersburg, TN · On-site

$13.50 - $18.25/hr

Assesses customer need for additional products/services * Assesses customer compliance with ... Read and analyze documents such as patient orders * Comprehend pharmacy prescription terminology

Lincare Holdings, Inc.

Customer Service Rep

Bartlett, TN · On-site

$14.25 - $19.50/hr

Assesses customer need for additional products/services * Assesses customer compliance with ... Read and analyze documents such as patient orders * Comprehend pharmacy prescription terminology

Lincare Holdings, Inc.

Customer Service Rep

Paris, TN · On-site

$12.75 - $17.25/hr

Assesses customer need for additional products/services * Assesses customer compliance with ... Read and analyze documents such as patient orders * Comprehend pharmacy prescription terminology

Lincare Holdings, Inc.

Customer Service Rep

Dyersburg, TN · On-site

$13.50 - $18.25/hr

Assesses customer need for additional products/services * Assesses customer compliance with ... Read and analyze documents such as patient orders * Comprehend pharmacy prescription terminology

TNBANK

Customer Service Representative

Oak Ridge, TN · On-site

$15/hr

We are seeking qualified Customer Service Representatives to join our team! You will be responsible ... analytical and mathematical skills • Must have reliable transportation and able to work all 5 ...

TNBANK

Customer Service Representative

Oak Ridge, TN · On-site

$15/hr

We are seeking qualified Customer Service Representatives to join our team! You will be responsible ... analytical and mathematical skills • Must have reliable transportation and able to work all 5 ...

next page

Showing results 1-20

All JobsCustomer Service Analyst JobsCustomer Service Analyst Jobs in Tennessee

Customer Service Analyst information

See Tennessee salary details

$13

$26

$43

How much do customer service analyst jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for customer service analyst in Tennessee is $26.95, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $32.31 per hour, depending on experience, location, and employer.

What is a customer service analyst?

A Customer Service Analyst is a professional who evaluates and improves the performance of a company's customer service operations. They analyze customer interactions, feedback, and service metrics to identify patterns, problems, and opportunities for improvement. Their goal is to enhance customer satisfaction by recommending process changes, training, or technology solutions. Customer Service Analysts often collaborate with other departments to implement strategies that improve the overall customer experience.

What is a customer service analyst?

A customer service analyst is part of an organization’s customer service department. Though the job sometimes involves working directly with customers, it typically focuses on analyzing issues within the customer service process. As a customer service analyst, your primary duties include studying the organization’s approach to customer service for ways to streamline its efficiency while increasing customer satisfaction. This career requires a strong familiarity with the company and their products or services. Additional qualifications include excellent analytical and communication skills. Some employers prefer sales experience over formal education, but an associate or bachelor’s degree in a related field can significantly improve your job outlook.

How does a customer service analyst typically collaborate with other departments to improve customer satisfaction?

Customer Service Analysts often work closely with teams such as operations, product development, and IT to identify recurring customer issues and suggest actionable improvements. They analyze data from customer interactions to spot trends, then communicate these insights to relevant departments for process or product enhancements. Regular meetings and cross-functional projects are common, ensuring that customer feedback leads to meaningful organizational change. This collaborative approach not only improves customer satisfaction but also helps the analyst develop a broader understanding of the business.

What are the key skills and qualifications needed to thrive as a customer service analyst, and why are they important?

To thrive as a Customer Service Analyst, you need strong analytical abilities, customer service experience, and a bachelor's degree in business, communications, or a related field. Familiarity with CRM software, data analysis tools like Excel, and ticketing systems is typically required. Outstanding communication, problem-solving skills, and attention to detail set top performers apart in this role. These competencies are vital for effectively interpreting customer data, enhancing service processes, and ensuring customer satisfaction.

What is the difference between Customer Service Analyst vs Customer Support Specialist?

AspectCustomer Service AnalystCustomer Support Specialist
Required CredentialsTypically a bachelor's degree in business, communications, or related fieldHigh school diploma or equivalent; some roles prefer post-secondary education
Work EnvironmentOffice setting, analyzing customer data and feedbackCall centers, help desks, or online support platforms
Employer & Industry UsageUsed across industries like retail, finance, and telecom for data-driven customer insightsCommon in tech, retail, and service industries for direct customer interaction

Customer Service Analysts focus on analyzing customer data and improving service strategies, while Customer Support Specialists handle direct customer interactions to resolve issues. Both roles are essential for enhancing customer satisfaction but differ in their primary functions and work environments.

More about Customer Service Analyst jobs

What are popular job titles related to Customer Service Analyst jobs in TN?

For Customer Service Analyst jobs in TN, the most frequently searched job titles are:

Customer Service Analyst jobs near you
Infographic showing various Customer Service Analyst job openings in Tennessee as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 14% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $56,051 per year, or $26.9 per hour.

Client Service Analyst

GEODIS

Brentwood, TN • Hybrid

Full-time

Medical, Dental, Vision, Retirement

Re-posted 19 days ago

GEODIS rating

6.5

Company rating: 6.5 out of 10

Based on 123 frontline employees who took The Breakroom Quiz

288th of 366 rated logistics

Job description

Analyst CX 

Who We Are: 

GEODIS specializes in unlocking business value in a complex world, ensuring seamless movement of goods worldwide. As a global third-party logistics provider (3PL), we powerA Better Way to Deliverfor the world's top brands and manufacturers. Fuel your career with GEODIS and discover endless growth opportunities. Our hybrid work schedule requires team members to be in the office four days per week, with the flexibility to work remotely one day each week. 

Position Summary: 

The Analyst CX helps account managers, operational leaders, and customers turn data into meaningful insights. Responsible for collecting, organizing, and analyzing information from multiple sources to track performance, identify trends, and uncover improvement opportunities. Supports account health reviews, business reviews, dashboards, reporting, and network modeling while partnering across account management, operations, finance, engineering, solutions, and transportation to strengthen customer performance and decision-making. 

Your role on the team: 

  • Translates complex data into clear dashboards, executive summaries, presentations, and business insights.
  • Develops, maintains, and distributes KPI and performance dashboards for customer accounts, operations, and leadership.  
  • Collects, validates, and organizes data from multiple systems to ensure accurate and consistent reporting. 
  • Monitors operational and customer KPIs to identify trends, service gaps, risks, and improvement opportunities.  
  • Partners with account management and operations to define KPIs, targets, thresholds, and reporting requirements.  
  • Creates recurring weekly, monthly, and quarterly reporting for customer and internal business reviews.  
  • Investigates performance variances and summarizes key drivers, root causes, and recommended actions 
  • Supports customer health scorecards using operational, financial, service, and relationship metrics.  
  • Collaborates with operations, finance, engineering, solutions, transportation, and account management to validate findings and support decision-making. 

Other Duties 

  •  As required and assigned 
  • Supports GEODIS’ programs for Safety, Health, Environment, Quality, Ethics, Compliance, CSR and Sustainability 

What you need: 

  • Minimum 2 years of related experience in analytics, supply chain, logistics, operations, finance, or reporting; or an equivalent combination of education and experience.  
  • Experience with data analysis, reporting, problem-solving, and presentation development.  
  • Experience managing multiple assignments and meeting deadlines.  
  • Proficiency with Microsoft Excel, PowerPoint, Word, and Outlook.  
  • Experience with Power BI and SQL, or similar tools preferred.  
  • Supply-chain, warehousing, transportation, or third-party logistics experience preferred 

What you gain from joining our team: 

  • Access wages early with the Rain financial wellness app. 
  • Free telemedical access to doctors and therapists throughFirstStopHealth available first day of employment! 
  • Health, dental, and vision insurance after 30 days of employment 
  • 401k match 
  • Paid maternity and paternity leave 
  • Access to career development, employee resource groups, and mentorship programs 
  • Employee discounts 
  • Access to employee perks like fitness class discounts and free access to a relaxation and meditation app 
  • Free financial wellness programs 
  • Daycare discount program 
  • Opportunities to volunteer and give back to your community 
  • + more! 

Join our Team! 

  • Visit our website atworkatGEODIS.comand chat with our virtual recruiter, Sophie, to fast-track your way to an interview. 

OR 

  • TextDELIVERto88300to apply! 

What GEODIS employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply