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Customer Service Analyst Jobs in Tennessee (NOW HIRING)

Domino's Pizza

Customer Service Rep

Sevierville, TN · On-site

$13.50 - $18.50/hr

Customer Service Representative It's more fun with us! No one likes being bored at work, which is ... analyze and compile data, make judgments and decisions Physical Requirements including, but not ...

Domino's

Customer Service Rep

Sevierville, TN · On-site

$13.50 - $18.50/hr

Customer Service Representative It's more fun with us! No one likes being bored at work, which is ... analyze and compile data, make judgments and decisions Physical Requirements including, but not ...

LB Capital

Customer Service Representative

Knoxville, TN · On-site

$80K/yr

We're a rapidly expanding roofing company looking for a Customer Service Representative who's ready ... reviewing applications, analyzing resumes, or assessing responses and identifying potential ...

LB Capital

Customer Service Representative

Knoxville, TN · On-site

$80K/yr

We're a rapidly expanding roofing company looking for a Customer Service Representative who's ready ... reviewing applications, analyzing resumes, or assessing responses and identifying potential ...

Philips

Customer Service Support

Nashville, TN · On-site

$22 - $35/hr

Review and analyze transactions, identify discrepancies, correct records, and make necessary ... You've acquired 3+ years of customer service experience. * Your skills include the ability to ...

Hertz

Part Time Customer Service Associate

Nashville, TN · On-site

$16/hr

Analyzing NPS results to determine cause and execute on plans to improve guest satisfaction. Improves service by communicating and assisting employees to understand customer needs, providing guidance ...

First Horizon

FHNF CLIENT SERVICES ANALYST

Memphis, TN · On-site

The Client Services Analyst is responsible for providing first and second level technical support ... FHN Financial has invested in Information Technology to provide superior service to our customers ...

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All JobsCustomer Service Analyst JobsCustomer Service Analyst Jobs in Tennessee

Customer Service Analyst information

See Tennessee salary details

$13

$26

$43

How much do customer service analyst jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for customer service analyst in Tennessee is $26.95, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $32.31 per hour, depending on experience, location, and employer.

What is a customer service analyst?

A Customer Service Analyst is a professional who evaluates and improves the performance of a company's customer service operations. They analyze customer interactions, feedback, and service metrics to identify patterns, problems, and opportunities for improvement. Their goal is to enhance customer satisfaction by recommending process changes, training, or technology solutions. Customer Service Analysts often collaborate with other departments to implement strategies that improve the overall customer experience.

What is a customer service analyst?

A customer service analyst is part of an organization’s customer service department. Though the job sometimes involves working directly with customers, it typically focuses on analyzing issues within the customer service process. As a customer service analyst, your primary duties include studying the organization’s approach to customer service for ways to streamline its efficiency while increasing customer satisfaction. This career requires a strong familiarity with the company and their products or services. Additional qualifications include excellent analytical and communication skills. Some employers prefer sales experience over formal education, but an associate or bachelor’s degree in a related field can significantly improve your job outlook.

How does a customer service analyst typically collaborate with other departments to improve customer satisfaction?

Customer Service Analysts often work closely with teams such as operations, product development, and IT to identify recurring customer issues and suggest actionable improvements. They analyze data from customer interactions to spot trends, then communicate these insights to relevant departments for process or product enhancements. Regular meetings and cross-functional projects are common, ensuring that customer feedback leads to meaningful organizational change. This collaborative approach not only improves customer satisfaction but also helps the analyst develop a broader understanding of the business.

What are the key skills and qualifications needed to thrive as a customer service analyst, and why are they important?

To thrive as a Customer Service Analyst, you need strong analytical abilities, customer service experience, and a bachelor's degree in business, communications, or a related field. Familiarity with CRM software, data analysis tools like Excel, and ticketing systems is typically required. Outstanding communication, problem-solving skills, and attention to detail set top performers apart in this role. These competencies are vital for effectively interpreting customer data, enhancing service processes, and ensuring customer satisfaction.

What is the difference between Customer Service Analyst vs Customer Support Specialist?

AspectCustomer Service AnalystCustomer Support Specialist
Required CredentialsTypically a bachelor's degree in business, communications, or related fieldHigh school diploma or equivalent; some roles prefer post-secondary education
Work EnvironmentOffice setting, analyzing customer data and feedbackCall centers, help desks, or online support platforms
Employer & Industry UsageUsed across industries like retail, finance, and telecom for data-driven customer insightsCommon in tech, retail, and service industries for direct customer interaction

Customer Service Analysts focus on analyzing customer data and improving service strategies, while Customer Support Specialists handle direct customer interactions to resolve issues. Both roles are essential for enhancing customer satisfaction but differ in their primary functions and work environments.

More about Customer Service Analyst jobs

What are popular job titles related to Customer Service Analyst jobs in TN?

For Customer Service Analyst jobs in TN, the most frequently searched job titles are:

Customer Service Analyst jobs near you
Infographic showing various Customer Service Analyst job openings in Tennessee as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 14% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $56,051 per year, or $26.9 per hour.

Customer Service Associate

The Whiteside Agency

Knoxville, TN • On-site

$37K - $61K/yr

Full-time

Medical, Life, Retirement, PTO

Re-posted 25 days ago

Key responsibilities

  • Handle inbound customer inquiries via calls, emails, chats, or other methods, taking appropriate action as needed.

  • Build and maintain customer satisfaction by actively listening and effectively applying product, systems, and business knowledge to respond accurately and efficiently.

  • Navigate multiple systems and platforms simultaneously while interacting with customers.

Job description

Who Are We?

Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Job Category
Customer ServiceCompensation Overview

The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.

Salary Range$37,400.00 - $61,600.00
Target Openings
30
What Is the Opportunity?
Do you have a strong desire to help others? Can you provide a superior customer experience while maintaining a high level of professionalism and productivity? As the first contact for customers, agents, brokers and/or internal business partners, the Operations Customer Service team at Travelers play a key role in providing a positive experience. In the role of Customer Service Associate, you will handle a high volume of customer inquiries, primarily via inbound calls, in an accurate and efficient manner while demonstrating empathy and resolving their needs. As you expand your communication, technical, and business knowledge you will have the opportunity to grow your career at Travelers.What Will You Do?
  • Successfully complete applicable new hire training.
  • Handle inbound inquiries from external customers and/or internal business partners via calls, emails, chats and/or other methods, taking the appropriate action, as needed. As you grow your knowledge and skills, you will increase the variety of interactions you are able to assist, which may include questions regarding quotes, policies, coverages, billing, audits, or application access/support.
  • Build and maintain customer satisfaction and trust by actively listening to inquiries and effectively applying learned product, systems, and business area knowledge to educate and respond to the customer accurately and efficiently.
  • Navigate multiple systems and platforms simultaneously while interacting with the customer.
  • Adapt and modify communication style to provide a positive, consistent, empathetic, and thorough customer experience.
  • Ensure accurate and comprehensive documentation of information, following the defined guidelines and procedures of the corresponding business area.
  • May support departmental projects and initiatives and take on other developmental opportunities.
  • Perform other duties as assigned.
What Will Our Ideal Candidate Have?
  • Prior customer service experience.
  • Strong verbal and written communication skills with the ability to clearly convey information to various audiences while showing empathy and understanding of the customer's needs.
  • Proficiency utilizing technology, including the ability to navigate across multiple systems simultaneously.
  • Ability to analyze information and think critically to make informed decisions.
  • Organizational and time management skills with the ability to handle shifting priorities in a high-volume, fast-paced environment.
  • Flexibility and resiliency to navigate change.
  • Desire to continuously acquire new skills and knowledge.
What is a Must Have?
  • High school diploma or GED.
What Is in It for You?
  • Health Insurance:Employees and their eligible family members - including spouses, domestic partners, and children - are eligible for coverage from the first day of employment.
  • Retirement:Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.
  • Paid Time Off:Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
  • Wellness Program:The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.
  • Volunteer Encouragement:We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.
Employment Practices

Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.

In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions.

If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you.

Travelers reserves the right to fill this position at a level above or below the level included in this posting.

To learn more about our comprehensive benefit programs please visit http://careers.travelers.com/life-at-travelers/benefits/.

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