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Customer Service Analyst Jobs in Tennessee (NOW HIRING)

Addison Group

Customer Service Representative

Columbia, TN · On-site

$18 - $20/hr

Customer Service Representative Industry: Insurance Location (City, State): Columbia, TN Assignment ... Strong analytical and problem-solving skills. * Ability to work independently while contributing to ...

Addison Group

Customer Service Representative

Columbia, TN · On-site

$18 - $20/hr

Customer Service Representative Industry: Insurance Location (City, State): Columbia, TN Assignment ... Strong analytical and problem-solving skills. * Ability to work independently while contributing to ...

Forward Air

Supervisor, Customer Service

Greeneville, TN · On-site

$54K/yr

The Supervisor, Customer Service provides daytoday leadership, coaching, and operational oversight ... Strong analytical and decisionmaking abilities, including experience managing escalations, complex ...

Music City Thrift

Customer Service Manager

Nashville, TN · On-site

$50K/yr

The Customer Service Manager is responsible for leading and overseeing the day-to-day operations of ... Monitor and analyze sales floor performance reports and inventory data to identify trends, optimize ...

Home Town Disposal

Customer Service Representative

Memphis, TN · On-site

$14 - $19.25/hr

Customer Service Representative Location: Memphis, Tennessee (onsite) About Us Based in the Dallas ... Excellent analytical, problem-solving, and decision-making skills * Outstanding communication and ...

Marmon

Customer Service Representative

Mount Juliet, TN · On-site

$15 - $20.50/hr

... customer service to both internal and external stakeholders. The ideal candidate embodies our ... analytical thinking, problem-solving abilities, and attention to detail with effective follow ...

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Showing results 21-40

All JobsCustomer Service Analyst JobsCustomer Service Analyst Jobs in Tennessee

Customer Service Analyst information

See Tennessee salary details

$13

$26

$43

How much do customer service analyst jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for customer service analyst in Tennessee is $26.95, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $32.31 per hour, depending on experience, location, and employer.

What is a customer service analyst?

A Customer Service Analyst is a professional who evaluates and improves the performance of a company's customer service operations. They analyze customer interactions, feedback, and service metrics to identify patterns, problems, and opportunities for improvement. Their goal is to enhance customer satisfaction by recommending process changes, training, or technology solutions. Customer Service Analysts often collaborate with other departments to implement strategies that improve the overall customer experience.

What is a customer service analyst?

A customer service analyst is part of an organization’s customer service department. Though the job sometimes involves working directly with customers, it typically focuses on analyzing issues within the customer service process. As a customer service analyst, your primary duties include studying the organization’s approach to customer service for ways to streamline its efficiency while increasing customer satisfaction. This career requires a strong familiarity with the company and their products or services. Additional qualifications include excellent analytical and communication skills. Some employers prefer sales experience over formal education, but an associate or bachelor’s degree in a related field can significantly improve your job outlook.

How does a customer service analyst typically collaborate with other departments to improve customer satisfaction?

Customer Service Analysts often work closely with teams such as operations, product development, and IT to identify recurring customer issues and suggest actionable improvements. They analyze data from customer interactions to spot trends, then communicate these insights to relevant departments for process or product enhancements. Regular meetings and cross-functional projects are common, ensuring that customer feedback leads to meaningful organizational change. This collaborative approach not only improves customer satisfaction but also helps the analyst develop a broader understanding of the business.

What are the key skills and qualifications needed to thrive as a customer service analyst, and why are they important?

To thrive as a Customer Service Analyst, you need strong analytical abilities, customer service experience, and a bachelor's degree in business, communications, or a related field. Familiarity with CRM software, data analysis tools like Excel, and ticketing systems is typically required. Outstanding communication, problem-solving skills, and attention to detail set top performers apart in this role. These competencies are vital for effectively interpreting customer data, enhancing service processes, and ensuring customer satisfaction.

What is the difference between Customer Service Analyst vs Customer Support Specialist?

AspectCustomer Service AnalystCustomer Support Specialist
Required CredentialsTypically a bachelor's degree in business, communications, or related fieldHigh school diploma or equivalent; some roles prefer post-secondary education
Work EnvironmentOffice setting, analyzing customer data and feedbackCall centers, help desks, or online support platforms
Employer & Industry UsageUsed across industries like retail, finance, and telecom for data-driven customer insightsCommon in tech, retail, and service industries for direct customer interaction

Customer Service Analysts focus on analyzing customer data and improving service strategies, while Customer Support Specialists handle direct customer interactions to resolve issues. Both roles are essential for enhancing customer satisfaction but differ in their primary functions and work environments.

More about Customer Service Analyst jobs

What are popular job titles related to Customer Service Analyst jobs in TN?

For Customer Service Analyst jobs in TN, the most frequently searched job titles are:

Customer Service Analyst jobs near you
Infographic showing various Customer Service Analyst job openings in Tennessee as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 14% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $56,051 per year, or $26.9 per hour.

Customer Service Representative

BlueScope Buildings North America, Inc.

Memphis, TN • On-site

$15.50 - $21.25/hr

Full-time

Medical, Life, Retirement, PTO

Re-posted 6 days ago

Key responsibilities

  • Respond to field issues reported by Builders and investigate claims.

  • Collaborate with manufacturing, engineering, and project management to determine resolutions and facilitate communication with Builders.

  • Track, follow-up, and document the status of claims, including conducting claims analysis and creating tracking matrices.

Job description

Company Description
For over 100 years, BlueScope continues to build on our reputation of quality brands and products, leading technology and a customer-first spirit. Through our global brands, we are one of the largest manufacturers of building solutions in the world. Our diverse, bright and inspired workforce is committed to bettering the communities we serve through breakthrough thinking and innovations. Your goals, ideas and perspective can help shape our future - we look forward to hearing them!

The Customer Service Representative assiststhe Project Manager with field calls. The Representativereceives initial reportsof field issuesfrom customers(Builders). The Customer Service Representative managesthe life cycle of the field issue which includes, investigating the issue, collaborating with other functions of the business to determine the resolution,andserving asthe contact for the customer(Builder)throughout the claims process.

Job Duties

  • Contribute to providing services and products with Zero Defects
  • Respond to field issues reported by the Builders and problem solve field issues to resolve claimsbyreviewingplans, specifications, scope, COGS, job folder,and clarification
  • Work with Manufacturing and Shipping on completing parts orders as well as processing job adds, shortages, and errorsthrough Compass and BSP. Write change orders and ensure they flow properly through the business.
  • Collaborate with Manufacturing, Engineering,and Project Management to determine final resolution
  • Track and follow-up on status of claims. Document potential claim issues and provide Project Managers with back-up information for submitted claims
  • Complete claims analysis and develop training on results of root cause analysis. Create field call tracking matrix for complex multi-phase projects. Hold communication meetings with internal and external personnel to bring all claims and errors to completion.
  • Facilitate communications with Builder during claims investigation and resolution process

Education&Experience Qualifications

Minimum:

  • Associatesor 2-year technical degree

  • 3yearsofrelated work experience in detailing, project clarification, project assistant or project management

  • Experience with Pre-Engineered Metal Building practices, including parts order entryprocessesand reading architectural and VPC construction drawings

Preferred:

  • 4+ years of relevant work experience

  • 2+ years of pre-engineered metal building (PEMB) experience

  • AutoCAD experience

Additional Information
The preceding job responsibilities and tasks were designed to indicate the general nature and level of work performed by associates in this job. It is not designed to contain or be interpreted as a comprehensive inventory of all job duties and responsibilities required of associates assigned to this job. Associates may be required to perform other duties as assigned. Additional job competencies, individual goals, and performance measurements are set at the department level.

The benefits are just as rewarding as the work at BlueScope. To support our goal, we offer a total compensation plan and an outstanding benefits package that includes health insurance, life insurance, short and long term disability, paid time off, and retirement.

EEO: Employer/M/F/Disabled/Protected Veteran

BlueScope is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status, as a protected veteran, among other things, or status as a qualified individual with disability.

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