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Customer Service Analyst Jobs in Connecticut (NOW HIRING)

Timken

Customer Service Analyst

East Haven, CT

Schulz Electric, a Timken Motor & Crane Company, has a current opening for a Senior Customer Service Analyst based out of East Haven, CT. The purpose of this position is to support all customer ...

Timken

Customer Service Analyst

East Haven, CT

Schulz Electric, a Timken Motor & Crane Company, has a current opening for a Senior Customer Service Analyst based out of East Haven, CT. The purpose of this position is to support all customer ...

Symbiotic Services

Associate - Customer Service

Putnam, CT · On-site

$14.75 - $20.25/hr

... projects Analyze and resolve complex customer concerns while communicating effectively with ... or customer service environment preferred Experience with multi-line phone systems preferred ...

Sila Services

Customer Service Representative

Norwalk, CT

$16 - $21.75/hr

Customer Service Representative Astacio Plumbing, Heating, Cooling & Electrical - Norwalk, CT ... reviewing applications, analyzing resumes, or assessing responses and identifying potential ...

Lincare Holdings

Customer Service Rep

Middlebury, CT · On-site

$16 - $21.50/hr

Customer Service Representative This employee communicates with customers for the purposes of ... Read and analyze documents such as patient orders * Comprehend pharmacy prescription terminology

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All JobsCustomer Service Analyst JobsCustomer Service Analyst Jobs in Connecticut

Customer Service Analyst information

See Connecticut salary details

$14

$28

$45

How much do customer service analyst jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for customer service analyst in Connecticut is $28.24, according to ZipRecruiter salary data. Most workers in this role earn between $19.90 and $33.85 per hour, depending on experience, location, and employer.

What is a customer service analyst?

A Customer Service Analyst is a professional who evaluates and improves the performance of a company's customer service operations. They analyze customer interactions, feedback, and service metrics to identify patterns, problems, and opportunities for improvement. Their goal is to enhance customer satisfaction by recommending process changes, training, or technology solutions. Customer Service Analysts often collaborate with other departments to implement strategies that improve the overall customer experience.

What is a customer service analyst?

A customer service analyst is part of an organization’s customer service department. Though the job sometimes involves working directly with customers, it typically focuses on analyzing issues within the customer service process. As a customer service analyst, your primary duties include studying the organization’s approach to customer service for ways to streamline its efficiency while increasing customer satisfaction. This career requires a strong familiarity with the company and their products or services. Additional qualifications include excellent analytical and communication skills. Some employers prefer sales experience over formal education, but an associate or bachelor’s degree in a related field can significantly improve your job outlook.

How does a customer service analyst typically collaborate with other departments to improve customer satisfaction?

Customer Service Analysts often work closely with teams such as operations, product development, and IT to identify recurring customer issues and suggest actionable improvements. They analyze data from customer interactions to spot trends, then communicate these insights to relevant departments for process or product enhancements. Regular meetings and cross-functional projects are common, ensuring that customer feedback leads to meaningful organizational change. This collaborative approach not only improves customer satisfaction but also helps the analyst develop a broader understanding of the business.

What are the key skills and qualifications needed to thrive as a customer service analyst, and why are they important?

To thrive as a Customer Service Analyst, you need strong analytical abilities, customer service experience, and a bachelor's degree in business, communications, or a related field. Familiarity with CRM software, data analysis tools like Excel, and ticketing systems is typically required. Outstanding communication, problem-solving skills, and attention to detail set top performers apart in this role. These competencies are vital for effectively interpreting customer data, enhancing service processes, and ensuring customer satisfaction.

What is the difference between Customer Service Analyst vs Customer Support Specialist?

AspectCustomer Service AnalystCustomer Support Specialist
Required CredentialsTypically a bachelor's degree in business, communications, or related fieldHigh school diploma or equivalent; some roles prefer post-secondary education
Work EnvironmentOffice setting, analyzing customer data and feedbackCall centers, help desks, or online support platforms
Employer & Industry UsageUsed across industries like retail, finance, and telecom for data-driven customer insightsCommon in tech, retail, and service industries for direct customer interaction

Customer Service Analysts focus on analyzing customer data and improving service strategies, while Customer Support Specialists handle direct customer interactions to resolve issues. Both roles are essential for enhancing customer satisfaction but differ in their primary functions and work environments.

More about Customer Service Analyst jobs

What are popular job titles related to Customer Service Analyst jobs in CT?

For Customer Service Analyst jobs in CT, the most frequently searched job titles are:

Customer Service Analyst jobs near you
Infographic showing various Customer Service Analyst job openings in Connecticut as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 17% Part Time, 2% Temporary, and 5% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $58,747 per year, or $28.2 per hour.

Customer Service Analyst

Timken

East Haven, CT

Full-time

Re-posted 26 days ago

Timken rating

7.3

Company rating: 7.3 out of 10

Based on 82 frontline employees who took The Breakroom Quiz

312th of 495 rated machine equipment manufacturers

Job description

What Timken makes possible begins with you.
Those who came before us helped land a man on the moon, create the world's infrastructure, and introduce renewable energy alternatives. Now you can join the Timken team to write your own unique story and help drive what's next.

A career at Timken means you can have an immediate impact doing Work That Matters to the world— improving the efficiency of today's industrial equipment and preparing for the future of motion on our planet and beyond. New employees can start contributing right away, and there are many opportunities to advance your career at your own pace. Join our global team of 19,000 people in 45 countries, and start helping our customers push the limits of what's possible in their world of motion.

Schulz Electric, a Timken Motor & Crane Company, has a current opening for a Senior Customer Service Analyst based out of East Haven, CT. The purpose of this position is to support all customer-related activities related to in-house orders as assigned. 

Essential Responsibilities:

  • Support the service center and sales team with the timely completion of quotes, processing of orders, and providing relevant information as required.
  • Gather cost information from historical data, supplier quotes, and internal manufacturing resources for the accurate preparation of cost estimates and application of appropriate margins to quotes.
  • Ensure that customer commercial terms and conditions and quality and SOP requirements are followed and properly recorded in order entry information, and that the Service Center meets those requirements during order execution.
  • Generate order progress reports as requested by customer.
  • Ensure timely response to all customer needs and requests.
  • Coordinate customer visits based on order requirements.
  • Perform necessary customer presentations during customer visits to facility as required.
  • Function in a teamwork atmosphere for all endeavors.

Technical/ Functional Skills:

  • Strong analytical and organization skills including the ability to analyze and interpret data.
  • Skilled in all basic MS Office products and working knowledge of ERP systems (preferably Epicor).
  • Cognitive ability and inclination to solve problems and will recommend specific/ innovative changes to effect improved effciencies.
  • Demonstrated ability to interact with customers, sales and management.

Basic Qualifications:

  • Applicant must have a minimum of 4 years of customer service experience, 7 years preferred. 
  • Associate’s degree in a business related field from an accredited college or university required, Bachelor's preferred or a minimum of 10 years of experience in lieu of a degree.
  • Excellent computer skills (proficient in Microsoft Office software).
  • Strong written and verbal communication skills are required.

All qualified applicants shall be treated equally according to their individual qualifications, abilities, experiences and other employment standards. There will be no discrimination due to gender or gender identity, race, religion, color, national origin, ancestry, age, disability, sexual orientation, veteran/military status or any other basis protected by applicable law.

What Timken employees say

Pay

Benefits

Hours and flexibility

Workplace

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About Timken

Sourced by ZipRecruiter

The Timken Company designs a growing portfolio of engineered bearings and power transmission products that improve the reliability and efficiency of global machinery and equipment to move the world forward. Timken posted $3.8 billion in sales in 2019 and employs more than 17,000 people globally, operating from 42 countries. Why Choose Timken?

Industry

Industrial machinery manufacturing

Company size

10,000+ Employees

Headquarters location

North Canton, OH, US

Year founded

1899

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