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Customer Service Analyst Jobs in Indiana (NOW HIRING)

Vaco by Highspring

IT Service Analyst

Indianapolis, IN · On-site

IT Service Analyst Location: Southfield, MI Employment Type: Full-Time Position Summary Our client ... The ideal candidate is customer-focused, proactive, organized, and eager to learn while supporting ...

Collabera

Customer Service

Columbus, IN · On-site

$15 - $20.25/hr

As a result of these efforts, we have been recognized by Staffing Industry Analysts (SIA) as the ... Job Title: Customer Service II Location: Columbus, IN Duration: 3-4 Months (could go beyond ...

TopBuild Corp.

Customer Service

Hammond, IN · On-site

$20 - $40/hr

Exemplary customer service skills, analytics and problem- solving skills. * Proficient computer skills to process and review dealer orders, requests and system generated acknowledgements. * Any other ...

Topbuild

Customer Service

Hammond, IN

$20 - $40/hr

Exemplary customer service skills, analytics and problem- solving skills. * Proficient computer skills to process and review dealer orders, requests and system generated acknowledgements. * Any other ...

Reelcraft Industries

Customer Service

Columbia City, IN · On-site

$19 - $25/hr

Minimum of one-year experience in customer service preferred. Qualification Requirements: * Strong ... Strong analytical and problem solving skills with attention to detail. * Successful in multi ...

Reelcraft Industries

Customer Service

Columbia City, IN · On-site

$19 - $25/hr

Minimum of one-year experience in customer service preferred. Qualification Requirements: * Strong ... Strong analytical and problem solving skills with attention to detail. * Successful in multi ...

OSBORN LLC

Manager Customer Service

Richmond, IN · Remote

Compile and analyze data, establish and communicate service metrics, and audit procedures and trends to share with upper management * Review customer complaints thoroughly to identify and resolve ...

Osborn GmbH

Manager Customer Service

Richmond, IN · On-site

$84K - $102K/yr

Compile and analyze data, establish and communicate service metrics, and audit procedures and trends to share with upper management * Review customer complaints thoroughly to identify and resolve ...

Techniplas

Customer Service Manager

Mishawaka, IN

The Customer Service Manager leads the Customer Services team and develops/supports a consistent ... Familiarity with data analytics and reporting, including ability to manage requests for sales ...

Techniplas

Customer Service Manager

Mishawaka, IN · On-site

The Customer Service Manager leads the Customer Services team and develops/supports a consistent ... Familiarity with data analytics and reporting, including ability to manage requests for sales ...

Belcan

Customer Service Representative

Lafayette, IN · On-site

$24/hr

Solve simple customer problems and analyze customer service needs for communication to service and technical departments. * Frequently reports to the Customer Service Manager. * Experience in ...

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All JobsCustomer Service Analyst JobsCustomer Service Analyst Jobs in Indiana

Customer Service Analyst information

See Indiana salary details

$14

$28

$45

How much do customer service analyst jobs pay per hour?

As of Jul 22, 2026, the average hourly pay for customer service analyst in Indiana is $28.25, according to ZipRecruiter salary data. Most workers in this role earn between $19.90 and $33.85 per hour, depending on experience, location, and employer.

What is a Customer Service Analyst?

A Customer Service Analyst is a professional who evaluates and improves the performance of a company's customer service operations. They analyze customer interactions, feedback, and service metrics to identify patterns, problems, and opportunities for improvement. Their goal is to enhance customer satisfaction by recommending process changes, training, or technology solutions. Customer Service Analysts often collaborate with other departments to implement strategies that improve the overall customer experience.

What is the highest paying job in customer service?

The highest paying roles in customer service are often senior management positions such as Customer Service Director or Vice President, which can offer six-figure salaries. These roles typically require extensive experience, leadership skills, and often involve overseeing large teams or strategic planning.

How does a Customer Service Analyst typically collaborate with other departments to improve customer satisfaction?

Customer Service Analysts often work closely with teams such as operations, product development, and IT to identify recurring customer issues and suggest actionable improvements. They analyze data from customer interactions to spot trends, then communicate these insights to relevant departments for process or product enhancements. Regular meetings and cross-functional projects are common, ensuring that customer feedback leads to meaningful organizational change. This collaborative approach not only improves customer satisfaction but also helps the analyst develop a broader understanding of the business.

How to become a customer support analyst?

To become a customer support analyst, candidates typically need a bachelor's degree in business, communications, or a related field. Relevant skills include strong communication, problem-solving, and familiarity with customer service software or CRM tools. Gaining experience through entry-level support roles and obtaining certifications like Certified Customer Service Professional can also enhance prospects.

What Is a Customer Service Analyst?

A customer service analyst is part of an organization’s customer service department. Though the job sometimes involves working directly with customers, it typically focuses on analyzing issues within the customer service process. As a customer service analyst, your primary duties include studying the organization’s approach to customer service for ways to streamline its efficiency while increasing customer satisfaction. This career requires a strong familiarity with the company and their products or services. Additional qualifications include excellent analytical and communication skills. Some employers prefer sales experience over formal education, but an associate or bachelor’s degree in a related field can significantly improve your job outlook.

What are the key skills and qualifications needed to thrive as a Customer Service Analyst, and why are they important?

To thrive as a Customer Service Analyst, you need strong analytical abilities, customer service experience, and a bachelor's degree in business, communications, or a related field. Familiarity with CRM software, data analysis tools like Excel, and ticketing systems is typically required. Outstanding communication, problem-solving skills, and attention to detail set top performers apart in this role. These competencies are vital for effectively interpreting customer data, enhancing service processes, and ensuring customer satisfaction.

What does a customer service analyst do?

A customer service analyst evaluates customer interactions and feedback to identify trends, improve service quality, and enhance customer satisfaction. They analyze data using tools like Excel or CRM software, develop reports, and recommend process improvements to support business goals.

What are the top 3 skills for customer service?

Customer Service Analysts need strong communication skills to effectively interact with customers, problem-solving abilities to address issues efficiently, and empathy to understand and meet customer needs. Proficiency in using customer relationship management (CRM) tools and active listening are also important for success in this role.

What is the difference between Customer Service Analyst vs Customer Support Specialist?

AspectCustomer Service AnalystCustomer Support Specialist
Required CredentialsTypically a bachelor's degree in business, communications, or related fieldHigh school diploma or equivalent; some roles prefer post-secondary education
Work EnvironmentOffice setting, analyzing customer data and feedbackCall centers, help desks, or online support platforms
Employer & Industry UsageUsed across industries like retail, finance, and telecom for data-driven customer insightsCommon in tech, retail, and service industries for direct customer interaction

Customer Service Analysts focus on analyzing customer data and improving service strategies, while Customer Support Specialists handle direct customer interactions to resolve issues. Both roles are essential for enhancing customer satisfaction but differ in their primary functions and work environments.

More about Customer Service Analyst jobs
What are popular job titles related to Customer Service Analyst jobs in IN? For Customer Service Analyst jobs in IN, the most frequently searched job titles are:
Customer Service Analyst jobs near you
Infographic showing various Customer Service Analyst job openings in Indiana as of July 2026, with employment types broken down into 1% Locum Tenens, 1% Internship, 83% Full Time, 10% Part Time, 1% Temporary, and 4% Contract. Highlights an 82% Physical, 5% Hybrid, and 13% Remote job distribution, with an average salary of $58,764 per year, or $28.3 per hour.
Sr. Customer Service Analyst

Sr. Customer Service Analyst

Masco Corporation

Indianapolis, IN • On-site

$56K - $89K/yr

Full-time

Retirement

Posted 21 days ago

Job description

At Delta Faucet, we are committed to transforming everyday experiences with water through innovative products and exceptional service. As a leader in the plumbing industry, we take pride in our dedication to quality, sustainability, and customer satisfaction. We believe that diverse perspectives strengthen our mission to create solutions that inspire and elevate the lives of all our customers. We welcome individuals from all backgrounds to join us on this journey toward inclusivity and excellence.
This position will be Hybrid- 3 days onsite and 2 days remote.
Your Role at Delta Faucet
Do you have strong customer service skills and the ability to make data-backed decisions? Are you interested in analysis & reporting, solving problems on the fly, or making impactful decisions which drive account growth? Delta Faucet Company has an excellent opportunity for you to join our Indianapolis corporate Customer Service team! As a Customer Service Analyst, you will be an analytical decision maker who develops cross functional relationships while helping management tackle sophisticated customer requests.
Responsibilities
  • Analyze account activity applying SAP, Excel and Microsoft BI
  • Make account decisions that drive growth and ease of doing business
  • Present to management on account trends and activity
  • Build ad hoc reports to support order management
  • Use CI to drive reduction in order fill-rate and on-time customer fines
  • Develop relationships with key cross functional leaders across all channels
  • Use account knowledge to positively represent Delta Faucet Company during customer inquiries and complaint resolution
  • Participate in account long and short-term business planning
  • Effectively connect with customers, agencies, sales and other departments throughout Delta Faucet
  • Lead fines fighting process through fines rebuttals
  • Ability to conduct multiple tasks while delivering in a timely and accurate fashion

Qualifications
  • Bachelor's degree from a 4-year college or university preferred
  • 3+ years of customer service experience; or equivalent combination of education and experience
  • Systems proficiency SAP - preferred
  • MS Office - required

Why Join Us?
At Delta Faucet Company, our people are our greatest assets. We value different perspectives and fostering an inclusive environment. You'll have the opportunity to shape the future of our brand, working alongside passionate professionals committed to excellence and innovation. Join us to lead progressive growth and make a significant impact within a leading organization.
Here are some of the benefits we offer for your personal and professional growth:
  • Culture: Recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.
  • Wellbeing: Comprehensive benefit plans; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.
  • Learning & Development: LinkedIn Learning access; internal opportunities to work on projects cross-company.
  • Social Impact: Four employee-led and self-directed Business Resource Groups; Paid volunteer day annually; Employees share their time, skills and talent with charities and nonprofit organizations across the U.S. and around the globe.

Company: Delta Faucet Company
Full time
Hiring Range: $56,900.00 - $89,320.00 USD
Actual compensation may vary based on various factors including experience, education, geographic location, and/or skills.
Delta Faucet Company (the "Company") is an equal opportunity employer and we strive to employ the most qualified individuals for every position. The Company makes employment decisions only based on merit. It is the Company's policy to prohibit discrimination in any employment opportunity (including but not limited to recruitment, employment, promotion, salary increases, benefits, termination and all other terms and conditions of employment) based on race, color, sex, sexual orientation, gender, gender identity, gender expression, genetic information, pregnancy, religious creed, national origin, ancestry, age, physical/mental disability, medical condition, marital/domestic partner status, military and veteran status, height, weight or any other such characteristic protected by federal, state or local law. The Company is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all people involved in the operations of the Company regardless of where the employee is located and prohibits unlawful discrimination by any employee of the Company.
Delta Faucet Company is an E-Verify employer. E-Verify is an Internet based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of their newly hired employees in the United States. Please click on the following links for more information.
E-Verify Participation Poster: English & Spanish
E-verify Right to Work Poster: English, Spanish
Masco logo

About Masco

Sourced by ZipRecruiter

Our founder, Alex Manoogian, arrived in the United States in 1920 with $50 in his pocket and a relentless drive to make a better life for himself and his family. Decades later, that drive continues to permeate every aspect of our business. We believe in better living possibilities—for our homes, our environment and our community. Across our businesses and geographies, we seek out these possibilities to grow ourselves, enhance our consumers’ lives, create long-term value for our shareholders and improve the world around us. As a family of companies, we share a strong ethical culture and continuous improvement mindset driven by people and backed by an operating system designed to leverage our scale.

Industry

Building materials and garden equipment dealers

Company size

10,000+ Employees

Headquarters location

Livonia, MI, US

Year founded

1929

Social media

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