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Customer Service Analyst Jobs in Indiana (NOW HIRING)

Clinical Architecture

Client Service Analyst

Carmel, IN · Hybrid

... customer service. Come join our team for happier workdays. Client Service Analyst Clinical ... Architecture is seeking a Client Service Analyst to join our team in the Indianapolis, IN area. The ...

New

Printpack

Customer Demand Analyst

Greensburg, IN

Customer service, demand planning, or related analytical role preferred REQUIRED SKILLS: * Customer service or order management experience and demonstrated success in customer-facing roles and ...

Printpack

Customer Demand Analyst

Greensburg, IN · On-site

Customer service, demand planning, or related analytical role preferred Required Skills: * Customer service or order management experience and demonstrated success in customer-facing roles and ...

Printpack

Customer Demand Analyst

Greensburg, IN · On-site

Customer service, demand planning, or related analytical role preferred REQUIRED SKILLS: * Customer service or order management experience and demonstrated success in customer-facing roles and ...

Vaco by Highspring

IT Service Analyst

Indianapolis, IN · On-site

IT Service Analyst Location: Southfield, MI Employment Type: Full-Time Position Summary Our client ... The ideal candidate is customer-focused, proactive, organized, and eager to learn while supporting ...

Vaco LLC

IT Service Analyst

Indianapolis, IN · On-site

IT Service Analyst Location: Southfield, MI Employment Type: Full-Time Position Summary Our client ... The ideal candidate is customer-focused, proactive, organized, and eager to learn while supporting ...

Amcor

Customer Care Analyst

Evansville, IN · On-site

Other tasks as assigned Qualifications * 2+ years of experience in Customer Service or Data Analytics * Proficient in Microsoft Excel and related Office applications * Effectively communicate with ...

Amcor plc

Customer Care Analyst

Evansville, IN

Other tasks as assigned Qualifications * 2+ years of experience in Customer Service or Data Analytics * Proficient in Microsoft Excel and related Office applications * Effectively communicate with ...

Amcor

Customer Care Analyst

Evansville, IN · On-site

Other tasks as assigned Qualifications * 2+ years of experience in Customer Service or Data Analytics * Proficient in Microsoft Excel and related Office applications * Effectively communicate with ...

Canon Careers

Sr Analyst, Customer Insights

Carmel, IN

$76K - $114K/yr

This more senior analyst role supports the Customer Success team by ensuring accurate data ... Streamline operations to improve efficiency, reduce costs, and elevate service delivery. - Cross ...

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Customer Service Analyst information

See Indiana salary details

$14

$28

$45

How much do customer service analyst jobs pay per hour?

As of Aug 29, 2026, the average hourly pay for customer service analyst in Indiana is $28.25, according to ZipRecruiter salary data. Most workers in this role earn between $19.90 and $33.85 per hour, depending on experience, location, and employer.

What is a customer service analyst?

A Customer Service Analyst is a professional who evaluates and improves the performance of a company's customer service operations. They analyze customer interactions, feedback, and service metrics to identify patterns, problems, and opportunities for improvement. Their goal is to enhance customer satisfaction by recommending process changes, training, or technology solutions. Customer Service Analysts often collaborate with other departments to implement strategies that improve the overall customer experience.

What is a customer service analyst?

A customer service analyst is part of an organization’s customer service department. Though the job sometimes involves working directly with customers, it typically focuses on analyzing issues within the customer service process. As a customer service analyst, your primary duties include studying the organization’s approach to customer service for ways to streamline its efficiency while increasing customer satisfaction. This career requires a strong familiarity with the company and their products or services. Additional qualifications include excellent analytical and communication skills. Some employers prefer sales experience over formal education, but an associate or bachelor’s degree in a related field can significantly improve your job outlook.

How does a customer service analyst typically collaborate with other departments to improve customer satisfaction?

Customer Service Analysts often work closely with teams such as operations, product development, and IT to identify recurring customer issues and suggest actionable improvements. They analyze data from customer interactions to spot trends, then communicate these insights to relevant departments for process or product enhancements. Regular meetings and cross-functional projects are common, ensuring that customer feedback leads to meaningful organizational change. This collaborative approach not only improves customer satisfaction but also helps the analyst develop a broader understanding of the business.

What are the key skills and qualifications needed to thrive as a customer service analyst, and why are they important?

To thrive as a Customer Service Analyst, you need strong analytical abilities, customer service experience, and a bachelor's degree in business, communications, or a related field. Familiarity with CRM software, data analysis tools like Excel, and ticketing systems is typically required. Outstanding communication, problem-solving skills, and attention to detail set top performers apart in this role. These competencies are vital for effectively interpreting customer data, enhancing service processes, and ensuring customer satisfaction.

What is the difference between Customer Service Analyst vs Customer Support Specialist?

AspectCustomer Service AnalystCustomer Support Specialist
Required CredentialsTypically a bachelor's degree in business, communications, or related fieldHigh school diploma or equivalent; some roles prefer post-secondary education
Work EnvironmentOffice setting, analyzing customer data and feedbackCall centers, help desks, or online support platforms
Employer & Industry UsageUsed across industries like retail, finance, and telecom for data-driven customer insightsCommon in tech, retail, and service industries for direct customer interaction

Customer Service Analysts focus on analyzing customer data and improving service strategies, while Customer Support Specialists handle direct customer interactions to resolve issues. Both roles are essential for enhancing customer satisfaction but differ in their primary functions and work environments.

More about Customer Service Analyst jobs

What are popular job titles related to Customer Service Analyst jobs in IN?

For Customer Service Analyst jobs in IN, the most frequently searched job titles are:

Customer Service Analyst jobs near you
Infographic showing various Customer Service Analyst job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $58,764 per year, or $28.3 per hour.

Sr. Customer Service Analyst

Indianapolis, IN • On-site

Masco Corporation
Building Materials and Garden Equipment Dealers • 10K+ employees

7.7

Company rating: 7.7 out of 10

Based on 15 frontline employees who took The Breakroom Quiz

People enjoy working here

Good employer

Paid breaks

Learn more about Masco Corporationexternal

$56K - $89K/yr

Full-time

Retirement

Re-posted 29 days ago

Job description

At Delta Faucet, we are committed to transforming everyday experiences with water through innovative products and exceptional service. As a leader in the plumbing industry, we take pride in our dedication to quality, sustainability, and customer satisfaction. We believe that diverse perspectives strengthen our mission to create solutions that inspire and elevate the lives of all our customers. We welcome individuals from all backgrounds to join us on this journey toward inclusivity and excellence.
Your Role at Delta Faucet:
Do you have strong customer service skills and the ability to make data-backed decisions? Are you interested in analysis & reporting, solving problems on the fly, or making impactful decisions which drive account growth? Delta Faucet Company has an excellent opportunity for you to join our Indianapolis corporate Customer Service team! As a Customer Service Specialist, you will be an analytical decision maker who develops cross functional relationships while helping management tackle sophisticated customer requests.
Responsibilities:
  • Analyze account activity applying SAP, Excel and Microsoft BI
  • Make account decisions that drive growth and ease of doing business
  • Present to management on account trends and activity
  • Build ad hoc reports to support order management
  • Use CI to drive reduction in order fill-rate and on-time customer fines
  • Develop relationships with key cross functional leaders across all channels
  • Use account knowledge to positively represent Delta Faucet Company during customer inquiries and complaint resolution
  • Participate in account long and short-term business planning
  • Effectively connect with customers, agencies, sales and other departments throughout Delta Faucet
  • Lead fines fighting process through fines rebuttals
  • Ability to conduct multiple tasks while delivering in a timely and accurate fashion
  • Qualifications:
  • Bachelor's degree from a 4-year college or university preferred
  • 3-5 years of customer service experience; or equivalent combination of education and experience
  • Systems proficiency SAP - preferred
  • MS Office - required

Why Join Us?
At Delta Faucet Company, our people are our greatest assets. We value different perspectives and fostering an inclusive environment. You'll have the opportunity to shape the future of our brand, working alongside passionate professionals committed to excellence and innovation. Join us to lead progressive growth and make a significant impact within a leading organization.
Here are some of the benefits we offer for your personal and professional growth:
  • Culture: Recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.
  • Wellbeing: Comprehensive benefit plans; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.
  • Learning & Development: LinkedIn Learning access; internal opportunities to work on projects cross-company.
  • Social Impact: Four employee-led and self-directed Business Resource Groups; Paid volunteer day annually; Employees share their time, skills and talent with charities and nonprofit organizations across the U.S. and around the globe.

Company: Delta Faucet Company
Full time
Hiring Range: $56,900.00 - $89,320.00 USD
Actual compensation may vary based on various factors including experience, education, geographic location, and/or skills.
Delta Faucet Company (the "Company") is an equal opportunity employer and we strive to employ the most qualified individuals for every position. The Company makes employment decisions only based on merit. It is the Company's policy to prohibit discrimination in any employment opportunity (including but not limited to recruitment, employment, promotion, salary increases, benefits, termination and all other terms and conditions of employment) based on race, color, sex, sexual orientation, gender, gender identity, gender expression, genetic information, pregnancy, religious creed, national origin, ancestry, age, physical/mental disability, medical condition, marital/domestic partner status, military and veteran status, height, weight or any other such characteristic protected by federal, state or local law. The Company is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all people involved in the operations of the Company regardless of where the employee is located and prohibits unlawful discrimination by any employee of the Company.
Delta Faucet Company is an E-Verify employer. E-Verify is an Internet based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of their newly hired employees in the United States. Please click on the following links for more information.
E-Verify Participation Poster: English & Spanish
E-verify Right to Work Poster: English, Spanish
Masco logo

About Masco

Sourced by ZipRecruiter

Our founder, Alex Manoogian, arrived in the United States in 1920 with $50 in his pocket and a relentless drive to make a better life for himself and his family. Decades later, that drive continues to permeate every aspect of our business. We believe in better living possibilities—for our homes, our environment and our community. Across our businesses and geographies, we seek out these possibilities to grow ourselves, enhance our consumers’ lives, create long-term value for our shareholders and improve the world around us. As a family of companies, we share a strong ethical culture and continuous improvement mindset driven by people and backed by an operating system designed to leverage our scale.

Industry

Building materials and garden equipment dealers

Company size

10,000+ Employees

Headquarters location

Livonia, MI, US

Year founded

1929

Social media

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What Masco employees say

Pay

Benefits

Hours and flexibility

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