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Customer Service Analyst Jobs in Indiana (NOW HIRING)

Search Solution Group

Be Seen First

Customer Service Agent

Indianapolis, IN · On-site

$16 - $17/hr

Analyze accounts to identify and resolve balance discrepancies. * Post payments and adjustments ... Maintain a high level of customer service while managing multiple priorities. Requirements include:

New

Lincare Holdings, Inc.

Customer Service Rep

Greenwood, IN · On-site

$15.25 - $20.75/hr

Assesses customer need for additional products/services * Assesses customer compliance with ... Read and analyze documents such as patient orders * Comprehend pharmacy prescription terminology

Lincare Holdings, Inc.

Customer Service Rep

Bloomington, IN · On-site

$14.75 - $20/hr

Assesses customer need for additional products/services * Assesses customer compliance with ... Read and analyze documents such as patient orders * Comprehend pharmacy prescription terminology

Lincare Holdings, Inc.

Customer Service Rep

Yorktown, IN · On-site

$11.50 - $15.50/hr

Assesses customer need for additional products/services * Assesses customer compliance with ... Read and analyze documents such as patient orders * Comprehend pharmacy prescription terminology

Lincare

Customer Service Rep

Fort Wayne, IN

$15.75 - $21.50/hr

Assesses customer need for additional products/services * Assesses customer compliance with ... Read and analyze documents such as patient orders * Comprehend pharmacy prescription terminology

Lincare Holdings, Inc.

Customer Service Rep

Lafayette, IN · On-site

$15.50 - $21/hr

Assesses customer need for additional products/services * Assesses customer compliance with ... Read and analyze documents such as patient orders * Comprehend pharmacy prescription terminology

Lincare

Customer Service Rep

Greenwood, IN

$15.25 - $20.75/hr

Assesses customer need for additional products/services * Assesses customer compliance with ... Read and analyze documents such as patient orders * Comprehend pharmacy prescription terminology

Belcan

Customer Service Representative

Lafayette, IN

$24/hr

... and analyze customer service needs for communication to service and technical departments. - Frequently reports to the Customer Service Manager. - 0-3 years. If you are interested in this role ...

Lincare

Customer Service Rep

Crown Point, IN

$15.25 - $20.75/hr

Assesses customer need for additional products/services * Assesses customer compliance with ... Read and analyze documents such as patient orders * Comprehend pharmacy prescription terminology

Lincare

Customer Service Rep

Yorktown, IN

$11.50 - $15.50/hr

Assesses customer need for additional products/services * Assesses customer compliance with ... Read and analyze documents such as patient orders * Comprehend pharmacy prescription terminology

Lincare Holdings, Inc.

Customer Service Rep

Crown Point, IN · On-site

$15.25 - $20.75/hr

Assesses customer need for additional products/services * Assesses customer compliance with ... Read and analyze documents such as patient orders * Comprehend pharmacy prescription terminology

Lincare

Customer Service Rep

Lafayette, IN

$15.50 - $21/hr

Assesses customer need for additional products/services * Assesses customer compliance with ... Read and analyze documents such as patient orders * Comprehend pharmacy prescription terminology

Lincare Holdings, Inc.

Customer Service Rep

Fort Wayne, IN · On-site

$15.75 - $21.50/hr

Assesses customer need for additional products/services * Assesses customer compliance with ... Read and analyze documents such as patient orders * Comprehend pharmacy prescription terminology

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All JobsCustomer Service Analyst JobsCustomer Service Analyst Jobs in Indiana

Customer Service Analyst information

See Indiana salary details

$14

$28

$45

How much do customer service analyst jobs pay per hour?

As of Jul 23, 2026, the average hourly pay for customer service analyst in Indiana is $28.25, according to ZipRecruiter salary data. Most workers in this role earn between $19.90 and $33.85 per hour, depending on experience, location, and employer.

What is a Customer Service Analyst?

A Customer Service Analyst is a professional who evaluates and improves the performance of a company's customer service operations. They analyze customer interactions, feedback, and service metrics to identify patterns, problems, and opportunities for improvement. Their goal is to enhance customer satisfaction by recommending process changes, training, or technology solutions. Customer Service Analysts often collaborate with other departments to implement strategies that improve the overall customer experience.

What is the highest paying job in customer service?

The highest paying roles in customer service are often senior management positions such as Customer Service Director or Vice President, which can offer six-figure salaries. These roles typically require extensive experience, leadership skills, and often involve overseeing large teams or strategic planning.

How does a Customer Service Analyst typically collaborate with other departments to improve customer satisfaction?

Customer Service Analysts often work closely with teams such as operations, product development, and IT to identify recurring customer issues and suggest actionable improvements. They analyze data from customer interactions to spot trends, then communicate these insights to relevant departments for process or product enhancements. Regular meetings and cross-functional projects are common, ensuring that customer feedback leads to meaningful organizational change. This collaborative approach not only improves customer satisfaction but also helps the analyst develop a broader understanding of the business.

How to become a customer support analyst?

To become a customer support analyst, candidates typically need a bachelor's degree in business, communications, or a related field. Relevant skills include strong communication, problem-solving, and familiarity with customer service software or CRM tools. Gaining experience through entry-level support roles and obtaining certifications like Certified Customer Service Professional can also enhance prospects.

What Is a Customer Service Analyst?

A customer service analyst is part of an organization’s customer service department. Though the job sometimes involves working directly with customers, it typically focuses on analyzing issues within the customer service process. As a customer service analyst, your primary duties include studying the organization’s approach to customer service for ways to streamline its efficiency while increasing customer satisfaction. This career requires a strong familiarity with the company and their products or services. Additional qualifications include excellent analytical and communication skills. Some employers prefer sales experience over formal education, but an associate or bachelor’s degree in a related field can significantly improve your job outlook.

What are the key skills and qualifications needed to thrive as a Customer Service Analyst, and why are they important?

To thrive as a Customer Service Analyst, you need strong analytical abilities, customer service experience, and a bachelor's degree in business, communications, or a related field. Familiarity with CRM software, data analysis tools like Excel, and ticketing systems is typically required. Outstanding communication, problem-solving skills, and attention to detail set top performers apart in this role. These competencies are vital for effectively interpreting customer data, enhancing service processes, and ensuring customer satisfaction.

What does a customer service analyst do?

A customer service analyst evaluates customer interactions and feedback to identify trends, improve service quality, and enhance customer satisfaction. They analyze data using tools like Excel or CRM software, develop reports, and recommend process improvements to support business goals.

What are the top 3 skills for customer service?

Customer Service Analysts need strong communication skills to effectively interact with customers, problem-solving abilities to address issues efficiently, and empathy to understand and meet customer needs. Proficiency in using customer relationship management (CRM) tools and active listening are also important for success in this role.

What is the difference between Customer Service Analyst vs Customer Support Specialist?

AspectCustomer Service AnalystCustomer Support Specialist
Required CredentialsTypically a bachelor's degree in business, communications, or related fieldHigh school diploma or equivalent; some roles prefer post-secondary education
Work EnvironmentOffice setting, analyzing customer data and feedbackCall centers, help desks, or online support platforms
Employer & Industry UsageUsed across industries like retail, finance, and telecom for data-driven customer insightsCommon in tech, retail, and service industries for direct customer interaction

Customer Service Analysts focus on analyzing customer data and improving service strategies, while Customer Support Specialists handle direct customer interactions to resolve issues. Both roles are essential for enhancing customer satisfaction but differ in their primary functions and work environments.

More about Customer Service Analyst jobs
What are popular job titles related to Customer Service Analyst jobs in IN? For Customer Service Analyst jobs in IN, the most frequently searched job titles are:
Customer Service Analyst jobs near you
Infographic showing various Customer Service Analyst job openings in Indiana as of July 2026, with employment types broken down into 1% Locum Tenens, 1% Internship, 83% Full Time, 10% Part Time, 1% Temporary, and 4% Contract. Highlights an 82% Physical, 5% Hybrid, and 13% Remote job distribution, with an average salary of $58,764 per year, or $28.3 per hour.
Customer Service Agent

Customer Service Agent

Search Solution Group

Indianapolis, IN • On-site

$16 - $17/hr

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Job Overview:

Search Solution Group is seeking a Contract Client Service Representative on behalf of our client, a national revenue cycle management (RCM) company. This role is responsible for supporting client and consumer needs through account coordination, correspondence review, issue resolution, and administrative support. The Contract Client Service Representative will play a key role in ensuring accurate account management, timely responses to inquiries, and high-quality service delivery.

Key Responsibilities:

  • Coordinate, validate, and deliver consumer-specific requests while ensuring accuracy and timely completion.
  • Respond to and resolve client inquiries, account questions, and discrepancies.
  • Review client correspondence and reporting deliverables for accuracy and completeness.
  • Analyze accounts to identify and resolve balance discrepancies.
  • Post payments and adjustments accurately within applicable systems.
  • Verify insurance eligibility and assist with insurance-related account reviews as needed.
  • Pull and review itemized billings and account documentation.
  • Perform data entry and maintain accurate records.
  • Utilize Microsoft Office applications to support reporting, documentation, and daily administrative tasks.
  • Collaborate with internal teams to ensure efficient resolution of client and consumer requests.
  • Maintain a high level of customer service while managing multiple priorities.

Requirements include:

Education:

  • High school diploma or GED required.

Experience:

  • Previous experience in customer service, administrative support, healthcare administration, revenue cycle management, or related fields preferred.
  • Administrative background preferred but not required.

Skills:

  • Strong computer skills with proficiency in Microsoft Office products, including Word, Excel, and PowerPoint.
  • Accurate and efficient data entry skills.
  • Strong attention to detail and ability to maintain accuracy when handling account information.
  • Excellent communication and customer service skills.
  • Strong organizational and time management abilities.
  • Ability to analyze information, identify discrepancies, and determine appropriate resolutions.
  • Ability to prioritize tasks and manage multiple responsibilities effectively.

Certifications:

  • No certifications or licenses required.

Knowledge:

  • Knowledge of administrative processes and customer service practices.
  • Understanding of account review, payment posting, and reconciliation processes preferred.
  • Familiarity with healthcare revenue cycle management (RCM) processes is a plus.
  • Knowledge of Microsoft Office applications and data management practices.

Key Competencies:

  • Exceptional attention to detail and commitment to accuracy.
  • Strong communication and interpersonal skills.
  • Customer-focused mindset with the ability to provide professional support.
  • Strong critical thinking and problem-solving abilities.
  • Excellent organization and planning skills.
  • Ability to work effectively both independently and as part of a team.
  • Adaptability and willingness to learn new processes and systems.
  • Dependable and professional approach to handling confidential information.