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Customer Service Analyst Jobs in Florida (NOW HIRING)

NCCI

Client Service Analyst

Boca Raton, FL · On-site

$51K/yr

  • PTO

CUSTOMER OPERATIONS PAY TYPE: HOURLY Work Location: Boca Raton, FL For local candidates living ... As a Client Service Analyst within our Customer Operations team, you'll become a trusted resource ...

NCCI

Client Service Analyst

Boca Raton, FL · On-site

$51K/yr

  • PTO

CUSTOMER OPERATIONS PAY TYPE: HOURLY Work Location: Boca Raton, FL For local candidates living ... As a Client Service Analyst within our Customer Operations team, you'll become a trusted resource ...

Chase

Client Service Analyst

Tampa, FL · On-site

Client Service Analyst Join JPMorganChase's Trade & Working Capital Client Service group and make an impact by supporting a global client base with unique, complex service needs. You'll develop ...

Citigroup Inc

Customer Service Intermediate Analyst

Tampa, FL · On-site

$58K - $78K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Customer Service Intermediate Analyst is an intermediate-level position responsible for providing clients with resolutions and support in coordination with the Customer Service team. The overall ...

Citigroup, Inc.

Customer Service Intermediate Analyst

Tampa, FL · On-site

$58K - $78K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Customer Service Intermediate Analyst is an intermediate-level position responsible for providing clients with resolutions and support in coordination with the Customer Service team. The overall ...

JPMorgan Chase Bank, N.A.

Client Service Analyst

Tampa, FL · On-site

  • Medical

  • Retirement

As a Client Service Analyst within the Trade & Working Capital Client Service group, you will provide day-to-day service and relationship management support to a portfolio of Supply Chain Finance ...

New

JP Morgan Chase

Client Service Analyst

Tampa, FL

  • Medical

  • Retirement

As a Client Service Analyst within the Trade & Working Capital Client Service group, you will provide day-to-day service and relationship management support to a portfolio of Supply Chain Finance ...

JPMorgan Chase & Co.

Client Service Analyst

Tampa, FL · On-site

$58K - $79K/yr

  • Medical

  • Retirement

As a Client Service Analyst within the Trade & Working Capital Client Service group, you will provide day-to-day service and relationship management support to a portfolio of Supply Chain Finance ...

Milner

TECHNOLOGY SERVICE ANALYST

Deerfield Beach, FL · On-site

Technology Service Analyst Department: Service IT Reports to (Title): Manager Date: 3/9/2026 BASIC ... Monitor customer environments with provided remote management tools * Answer incoming phone calls ...

JPMorgan Chase & Co

Client Service Analyst

Tampa, FL

  • Medical

  • Retirement

As a Client Service Analyst within the Trade & Working Capital Client Service group, you will provide day-to-day service and relationship management support to a portfolio of Supply Chain Finance ...

Milner

TECHNOLOGY SERVICE ANALYST

Orlando, FL · On-site

Job Title: Technology Service Analyst Department: Service IT Reports to (Title): Team Lead ... Monitor customer environments with remote management tools. * Answer incoming phone calls and ...

Milner

TECHNOLOGY SERVICE ANALYST

Orlando, FL · On-site

Job Title: Technology Service Analyst Department: Service IT Reports to (Title): Team Lead ... Monitor customer environments with remote management tools. * Answer incoming phone calls and ...

Milner

TECHNOLOGY SERVICE ANALYST

Deerfield Beach, FL · On-site

Technology Service Analyst Department: Service IT Reports to (Title): Manager Date: 3/9/2026 BASIC ... Monitor customer environments with provided remote management tools * Answer incoming phone calls ...

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Customer Service Analyst information

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How much do customer service analyst jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for customer service analyst in Florida is $22.19, according to ZipRecruiter salary data. Most workers in this role earn between $15.62 and $26.59 per hour, depending on experience, location, and employer.

What is a customer service analyst?

A Customer Service Analyst is a professional who evaluates and improves the performance of a company's customer service operations. They analyze customer interactions, feedback, and service metrics to identify patterns, problems, and opportunities for improvement. Their goal is to enhance customer satisfaction by recommending process changes, training, or technology solutions. Customer Service Analysts often collaborate with other departments to implement strategies that improve the overall customer experience.

How does a customer service analyst typically collaborate with other departments to improve customer satisfaction?

Customer Service Analysts often work closely with teams such as operations, product development, and IT to identify recurring customer issues and suggest actionable improvements. They analyze data from customer interactions to spot trends, then communicate these insights to relevant departments for process or product enhancements. Regular meetings and cross-functional projects are common, ensuring that customer feedback leads to meaningful organizational change. This collaborative approach not only improves customer satisfaction but also helps the analyst develop a broader understanding of the business.

What is a customer service analyst?

A customer service analyst is part of an organization’s customer service department. Though the job sometimes involves working directly with customers, it typically focuses on analyzing issues within the customer service process. As a customer service analyst, your primary duties include studying the organization’s approach to customer service for ways to streamline its efficiency while increasing customer satisfaction. This career requires a strong familiarity with the company and their products or services. Additional qualifications include excellent analytical and communication skills. Some employers prefer sales experience over formal education, but an associate or bachelor’s degree in a related field can significantly improve your job outlook.

What are the key skills and qualifications needed to thrive as a customer service analyst, and why are they important?

To thrive as a Customer Service Analyst, you need strong analytical abilities, customer service experience, and a bachelor's degree in business, communications, or a related field. Familiarity with CRM software, data analysis tools like Excel, and ticketing systems is typically required. Outstanding communication, problem-solving skills, and attention to detail set top performers apart in this role. These competencies are vital for effectively interpreting customer data, enhancing service processes, and ensuring customer satisfaction.

What is the difference between Customer Service Analyst vs Customer Support Specialist?

AspectCustomer Service AnalystCustomer Support Specialist
Required CredentialsTypically a bachelor's degree in business, communications, or related fieldHigh school diploma or equivalent; some roles prefer post-secondary education
Work EnvironmentOffice setting, analyzing customer data and feedbackCall centers, help desks, or online support platforms
Employer & Industry UsageUsed across industries like retail, finance, and telecom for data-driven customer insightsCommon in tech, retail, and service industries for direct customer interaction

Customer Service Analysts focus on analyzing customer data and improving service strategies, while Customer Support Specialists handle direct customer interactions to resolve issues. Both roles are essential for enhancing customer satisfaction but differ in their primary functions and work environments.

More about Customer Service Analyst jobs

What cities in Florida are hiring for Customer Service Analyst jobs?

Cities in Florida with the most Customer Service Analyst job openings:

What are popular job titles related to Customer Service Analyst jobs in FL?

For Customer Service Analyst jobs in FL, the most frequently searched job titles are:

Customer Service Analyst jobs near you
Infographic showing various Customer Service Analyst job openings in Florida as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $46,150 per year, or $22.2 per hour.

Client Service Analyst

NCCI

Boca Raton, FL • On-site

$51K/yr

Other

PTO

Re-posted 21 days ago

Job description

WHO WE ARE:
Since 1923, NCCI has been committed to fostering a healthy workers compensation system. We are the nation's trusted source for accurate, objective workers compensation information. At NCCI, we recognize that our employees are the reason our legacy endures today. We're motivated by the opportunity to do challenging and interesting work, and our Total Rewards package attracts top talent. Our employees care about each other, and the communities in which they live and work. Our values of integrity, respect, quality and excellence, responsibility, and commitment guide our success.
WHAT WE BELIEVE:
We come from diverse backgrounds, so our commitment to inclusion is what brings us together to work as one.
  • We respect each other and value our differences
  • We can be authentic and feel like we belong
  • We promote equity in our organization and our community
TEAM: CUSTOMER OPERATIONS
PAY TYPE: HOURLY
Work Location: Boca Raton, FL
For local candidates living within a commuting distance from our corporate headquarters.
Work arrangement: Hybrid - Flexibility to work-from-home with occasional in-office expectations.
Pay: $51,000 base, non-exempt, plus a 7% annual performance bonus
Schedule: Hours of operation: Mon - Fri, 8:00 AM - 8:00 PM EST (shifts are varied including late shifts)
NOTE: NCCI does not sponsor applicants for work visas.
NOTE: NCCI is not accepting applicants from search firms.
ABOUT THE ROLE:
Join a team that makes a meaningful impact in supporting a healthy workers compensation system. If you enjoy solving problems, digging into details, and helping customers gain clarity, this is a great opportunity to grow your career in a supportive, mission-driven environment. As a Client Service Analyst within our Customer Operations team, you'll become a trusted resource for customers seeking guidance on workers compensation classifications and related industry rules.
WHY YOU'LL LOVE WORKING HERE:
  • Impactful Work: The workers compensation system helps injured workers by supporting them through their recovery and helping them get back to work. NCCI and our Client Service Analysts make a difference by helping our customers navigate a complex system.
  • Professional Growth: Participate in comprehensive training to provide the skills and knowledge required in this specialized role. Opportunities for: special projects, process improvements, and initiatives designed to help you develop your skills and create a career path with growth opportunities.
  • Collaborative Culture: Work with a team-oriented group that values knowledge sharing, problem- solving, and continuous improvement.
  • Exceptional Benefits: A comprehensive total rewards package that includes 4-weeks' annual paid time off, generous paid holiday package, and insurance coverage beginning on your first day.
WHAT YOU WILL DO:
  • Research and interpret classification rules and regulatory guidelines
  • Use business systems, online tools, and resources to resolve customer inquiries
  • Provide professional support to insurance agents, carriers, employers, and other customers via phone and email
  • Educate customers on available self-service resources and best practices
  • Deliver accurate, timely, and high-quality service while meeting established performance goals
WHAT IS REQUIRED:
  • Bachelor's degree is required.
  • Minimum 1 year in a customer-facing, analytical role (relevant internship, job experience, or pertinent education may be considered).
  • Outstanding communication, critical thinking, analytical problem-solving, and decision-making skills.
WHAT IS PREFERRED:
  • 3+ years in an analytical, client service position in industries such as insurance, finance, banking, or industries with transferable skills.
  • General understanding of workers compensation insurance or insurance industry experience
  • Industry course work or designations such as AIS, AU, CPCU

WHO TO CONTACT:
Marie Granning, Talent Acquisition Director
Marie_Granning@ncci.com
Keywords: customer service, client service, financial services, insurance
EQUAL EMPLOYMENT OPPORTUNITY:
NCCI Holdings, Inc. is an Equal Opportunity Employer. It is our policy to provide equal opportunities to our employees (for example, in hiring, promotions, training) and to all job applicants, and to maintain a work environment free of discrimination on the basis of race, creed, color, national origin, marital and veteran status, gender, age, status as a qualified individual with a disability, religion, sexual orientation and gender identity or expression, genetic information, or any other basis prohibited by law. This policy applies to all employees and job applicants for employment.
We require a drug screen and background check. Smoke-free environment.
NCCI logo

About NCCI

Sourced by ZipRecruiter

Industry

Insurance services

Company size

501 - 1,000 Employees

Headquarters location

Boca Raton, FL, US

Year founded

1923

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