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Customer Service Analyst Jobs in Florida (NOW HIRING)

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Customer Success & Data Analyst

Winter Garden, FL · On-site

In this highly collaborative role, you'll partner with Operations, Sales, Service, and Leadership ... The Customer Success Analyst transforms operational data into actionable insights that improve ...

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Customer Service Analyst information

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$11

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How much do customer service analyst jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for customer service analyst in Florida is $22.19, according to ZipRecruiter salary data. Most workers in this role earn between $15.62 and $26.59 per hour, depending on experience, location, and employer.

What is a customer service analyst?

A Customer Service Analyst is a professional who evaluates and improves the performance of a company's customer service operations. They analyze customer interactions, feedback, and service metrics to identify patterns, problems, and opportunities for improvement. Their goal is to enhance customer satisfaction by recommending process changes, training, or technology solutions. Customer Service Analysts often collaborate with other departments to implement strategies that improve the overall customer experience.

How does a customer service analyst typically collaborate with other departments to improve customer satisfaction?

Customer Service Analysts often work closely with teams such as operations, product development, and IT to identify recurring customer issues and suggest actionable improvements. They analyze data from customer interactions to spot trends, then communicate these insights to relevant departments for process or product enhancements. Regular meetings and cross-functional projects are common, ensuring that customer feedback leads to meaningful organizational change. This collaborative approach not only improves customer satisfaction but also helps the analyst develop a broader understanding of the business.

What is a customer service analyst?

A customer service analyst is part of an organization’s customer service department. Though the job sometimes involves working directly with customers, it typically focuses on analyzing issues within the customer service process. As a customer service analyst, your primary duties include studying the organization’s approach to customer service for ways to streamline its efficiency while increasing customer satisfaction. This career requires a strong familiarity with the company and their products or services. Additional qualifications include excellent analytical and communication skills. Some employers prefer sales experience over formal education, but an associate or bachelor’s degree in a related field can significantly improve your job outlook.

What are the key skills and qualifications needed to thrive as a customer service analyst, and why are they important?

To thrive as a Customer Service Analyst, you need strong analytical abilities, customer service experience, and a bachelor's degree in business, communications, or a related field. Familiarity with CRM software, data analysis tools like Excel, and ticketing systems is typically required. Outstanding communication, problem-solving skills, and attention to detail set top performers apart in this role. These competencies are vital for effectively interpreting customer data, enhancing service processes, and ensuring customer satisfaction.

What is the difference between Customer Service Analyst vs Customer Support Specialist?

AspectCustomer Service AnalystCustomer Support Specialist
Required CredentialsTypically a bachelor's degree in business, communications, or related fieldHigh school diploma or equivalent; some roles prefer post-secondary education
Work EnvironmentOffice setting, analyzing customer data and feedbackCall centers, help desks, or online support platforms
Employer & Industry UsageUsed across industries like retail, finance, and telecom for data-driven customer insightsCommon in tech, retail, and service industries for direct customer interaction

Customer Service Analysts focus on analyzing customer data and improving service strategies, while Customer Support Specialists handle direct customer interactions to resolve issues. Both roles are essential for enhancing customer satisfaction but differ in their primary functions and work environments.

More about Customer Service Analyst jobs

What cities in Florida are hiring for Customer Service Analyst jobs?

Cities in Florida with the most Customer Service Analyst job openings:

What are popular job titles related to Customer Service Analyst jobs in FL?

For Customer Service Analyst jobs in FL, the most frequently searched job titles are:

Customer Service Analyst jobs near you
Infographic showing various Customer Service Analyst job openings in Florida as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $46,150 per year, or $22.2 per hour.

INVESTIGATION SPECIALIST II (WT: CUSTOMER SERVICE ANALYST III)

MyFlorida

Tallahassee, FL • On-site

$38K/yr

Full-time

Medical, Life, Retirement, PTO

Posted 15 days ago

State Of Florida rating

6.5

Company rating: 6.5 out of 10

Based on 188 frontline employees who took The Breakroom Quiz

47th of 50 rated states

Job description

Requisition No: 880447 

Agency: Highway Safety and Motor Vehicle

Working Title: INVESTIGATION SPECIALIST II (WT: CUSTOMER SERVICE ANALYST III)

 Pay Plan: Career Service

Position Number: 76003480 

Salary:  $38,346.00 Annually 

Posting Closing Date: 08/08/2026 

Total Compensation Estimator Tool

DIVISION OF MOTORIST SERVICES

BUREAU OF CUSTOMER SERVICE 

*Career Service (CS) Opportunity*

*Internal Opportunity*

To be considered for this position, applicant responses to qualifying questions must be clearly stated within the employment history.  Software systems, actual work experience, and years of employment must be clearly defined, or the application may not be considered for the position. 

Contact Person: Roselyn Chungata, (407) 235-1614, roselynchungata@flhsmv.gov

The Organization 

The Florida Department of Highway Safety and Motor Vehicles (FLHSMV) provides highway safety and security through excellence in service, education, and enforcement. With a workforce of approximately 4,500 employees throughout the state, the Department is leading the way to A Safer Florida through the efficient and professional execution of its core mission: the issuance of driver licenses, vehicle tags and titles, and operation of the Florida Highway Patrol.  

Our Benefits include 

  • Paid Parental Leave 

  • Annual and Sick Leave Package 

  • Nine Paid Holidays 

  • State Health and Life Insurance 

  • Educational Benefits 

  • Contributory Retirement Plan 

To learn more about FLHSMV and why it's a great place to work, visit our website at: flhsmv.gov/careers.  

If you're seeking employment with a meaningful mission, opportunities for skill growth and career advancement, competitive medical and life insurance, retirement benefits, ample vacation and sick leave, paid holidays, and educational assistance, consider building your career at FLHSMV!  

Duties and Responsibilities 

The Division of Motorist Services' Bureau of Customer Service is looking for people friendly, customer-focused, and energetic team players for our Senior Highway Safety Specialist positions. The Bureau of Customer Service is comprised of a high-volume Call Center that answers more than 4,000 inquiries per day, 5 days a week.  Our Senior Highway Safety Specialists are responsible for providing resolution to escalated telephone inquiries by means of investigating, analyzing, and researching complaints.   This position provides daily assistance to the Customer Service Center by completing detailed activity logs of customer contacts; identifies the developmental needs of others through coaching and mentoring; and responds to internal and external customers via email.

Knowledge, Skills, and Abilities 

  • Skill in understanding and interpreting statutes, policies and procedures pertaining to driver licenses and motor vehicle laws.
  • Skill in using Microsoft Office Suite to include Word, Outlook, Teams.
  • Skill in the use of general office equipment to include computer, multi-line phone, fax and copier.
  • Ability to coach and motivate others.
  • Skill in the use of Florida Driver Licenses Issuance System (FDLIS), Online Registration and Identity Operating Network (ORION), Driver and Vehicle Information Database (DAVID), and CSC-Expert Systems.
  • Skill in providing customer service to internal and external customers.
  • Ability to maintain high standards of professionalism, diplomacy, and patience while handling difficult situations.
  • Ability to communicate effectively and efficiently, both orally and written.
  • Skill in researching, analyzing, and resolving customer inquiries.
  • Ability to work independently and as a team.
  • Skill in intranet research.
  • Ability to research and resolve escalated inquiries with little or no guidance.

Preferred Qualifications 

Preference will be given to candidates with the following:  

  • Fluent in Spanish, oral and Written
  • Experience in research, analysis and resolution of Driver License and Motor Vehicle related inquiries or complaints.

Job Related Requirements 

  • This is a call center position that requires continuous call taking throughout the day with two 15-minute breaks and a one-hour lunch.
  • Be available for incoming calls/inquiries up to 8 hours each day between the hours of 8:00AM to 5:30PM.
  • Be flexible with work schedule to ensure coverage during peak times. Note: Scheduled hours may vary slightly due to business needs.

Notes

After this advertisement closes, you will be emailed a skill assessment to the email address associated with your People First account. You will be required to complete the skill assessment by the pre-determined deadline.  Those meeting the pre-determined scoring criteria will be invited to interview.  Please note, the skills test scores remain active for a period of 90 days. Applicants who re-apply within the 90-day window will not be eligible to re-take the skills test. 

General Information

  • The elements of the selection process may include a skill assessment and/or oral interview. 

  • Applicants being considered for employment will be required to submit to a fingerprint-based background investigation, which will include a check of the criminal history records of the FBI.  Fingerprints and associated information/biometrics will be retained in the FBI's Next Generation Identification (NGI) system and fingerprints may continue to be compared against fingerprints submitted to or retained by NGI. 

  • FLHSMV employees are paid once a month on the last workday of each month.  All state employees are required to participate in the direct deposit program pursuant to s. 110.113 Florida Statutes. 

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS' PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans' Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans' Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans' Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement. 

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