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Customer Service Analyst Jobs in Florida (NOW HIRING)

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Customer Service Analyst information

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How much do customer service analyst jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for customer service analyst in Florida is $22.19, according to ZipRecruiter salary data. Most workers in this role earn between $15.62 and $26.59 per hour, depending on experience, location, and employer.

What is a customer service analyst?

A Customer Service Analyst is a professional who evaluates and improves the performance of a company's customer service operations. They analyze customer interactions, feedback, and service metrics to identify patterns, problems, and opportunities for improvement. Their goal is to enhance customer satisfaction by recommending process changes, training, or technology solutions. Customer Service Analysts often collaborate with other departments to implement strategies that improve the overall customer experience.

What is a customer service analyst?

A customer service analyst is part of an organization’s customer service department. Though the job sometimes involves working directly with customers, it typically focuses on analyzing issues within the customer service process. As a customer service analyst, your primary duties include studying the organization’s approach to customer service for ways to streamline its efficiency while increasing customer satisfaction. This career requires a strong familiarity with the company and their products or services. Additional qualifications include excellent analytical and communication skills. Some employers prefer sales experience over formal education, but an associate or bachelor’s degree in a related field can significantly improve your job outlook.

How does a customer service analyst typically collaborate with other departments to improve customer satisfaction?

Customer Service Analysts often work closely with teams such as operations, product development, and IT to identify recurring customer issues and suggest actionable improvements. They analyze data from customer interactions to spot trends, then communicate these insights to relevant departments for process or product enhancements. Regular meetings and cross-functional projects are common, ensuring that customer feedback leads to meaningful organizational change. This collaborative approach not only improves customer satisfaction but also helps the analyst develop a broader understanding of the business.

What are the key skills and qualifications needed to thrive as a customer service analyst, and why are they important?

To thrive as a Customer Service Analyst, you need strong analytical abilities, customer service experience, and a bachelor's degree in business, communications, or a related field. Familiarity with CRM software, data analysis tools like Excel, and ticketing systems is typically required. Outstanding communication, problem-solving skills, and attention to detail set top performers apart in this role. These competencies are vital for effectively interpreting customer data, enhancing service processes, and ensuring customer satisfaction.

What is the difference between Customer Service Analyst vs Customer Support Specialist?

AspectCustomer Service AnalystCustomer Support Specialist
Required CredentialsTypically a bachelor's degree in business, communications, or related fieldHigh school diploma or equivalent; some roles prefer post-secondary education
Work EnvironmentOffice setting, analyzing customer data and feedbackCall centers, help desks, or online support platforms
Employer & Industry UsageUsed across industries like retail, finance, and telecom for data-driven customer insightsCommon in tech, retail, and service industries for direct customer interaction

Customer Service Analysts focus on analyzing customer data and improving service strategies, while Customer Support Specialists handle direct customer interactions to resolve issues. Both roles are essential for enhancing customer satisfaction but differ in their primary functions and work environments.

More about Customer Service Analyst jobs

What cities in Florida are hiring for Customer Service Analyst jobs?

Cities in Florida with the most Customer Service Analyst job openings:

What are popular job titles related to Customer Service Analyst jobs in FL?

For Customer Service Analyst jobs in FL, the most frequently searched job titles are:

Customer Service Analyst jobs near you
Infographic showing various Customer Service Analyst job openings in Florida as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $46,150 per year, or $22.2 per hour.

Customer Service Representative

MEDEX Analytic Services

Coral Springs, FL • On-site

$15.25 - $20.75/hr

Full-time

Re-posted yesterday

Job description

MEDEX Analytic Services is the preeminent provider of Independent Medical Examinations, Peer reviews and Radiology Reviews for medical and legal comprehensive analysis of bodily injury claims. Our nationwide service assists our clients in managing and analyzing their medical claims. Our headquarters is located in Coral Springs, Florida, where our staff of dedicated professionals work to provide the highest levels of customer service to our clients.
We are experiencing significant growth and are seeking to add talented and motivated associates to our Customer Service Department.
Skills & Requirements
The successful candidate will possess these qualifications and skills:
  • Strong commitment to providing professional and positive assistance to our clients
  • Pleasant demeanor
  • Exceptional work ethic and attention to detail
  • Ability to perform many diverse tasks
Qualifications

Apply