Tempe, AZ · On-site
$27 - $30/hr
Mid-July Role Impact The Customer Support Analyst ensures timely, accurate resolution of customer inquiries while maintaining service excellence across multiple communication channels. This role ...
New
Quick apply
Tempe, AZ · On-site
$27 - $30/hr
Mid-July Role Impact The Customer Support Analyst ensures timely, accurate resolution of customer inquiries while maintaining service excellence across multiple communication channels. This role ...
New
The Analyst is responsible for the analysis of moderately complex applications, websites, databases and systems for Customer Experience (CX) products, providing third-level technical support, testing ...
The Analyst is responsible for the analysis of moderately complex applications, websites, databases and systems for Customer Experience (CX) products, providing third-level technical support, testing ...
Tempe, AZ · On-site
The Analyst is responsible for the analysis of moderately complex applications, websites, databases and systems for Customer Experience (CX) products, providing third-level technical support, testing ...
Tempe, AZ · On-site
The Analyst is responsible for the analysis of moderately complex applications, websites, databases and systems for Customer Experience (CX) products, providing third-level technical support, testing ...
Tempe, AZ · On-site
The Analyst is responsible for the analysis of moderately complex applications, websites, databases and systems for Customer Experience (CX) products, providing third-level technical support, testing ...
Tempe, AZ · On-site
The Analyst is responsible for the analysis of moderately complex applications, websites, databases and systems for Customer Experience (CX) products, providing third-level technical support, testing ...
If you want to be instrumental in delivering unparalleled customer service and operational excellence, you have found the right team. As a Client Service Analyst within our Franchise Support team ...
If you want to be instrumental in delivering unparalleled customer service and operational excellence, you have found the right team. As a Client Service Analyst within our Franchise Support team ...
Futures And Options Analyst Come join a fulfilling team! We have an exciting opportunity to help ... Experience of performance in a customer service role * Be a key part of a dynamic team * Excellent ...
Futures And Options Analyst Come join a fulfilling team! We have an exciting opportunity to help ... Experience of performance in a customer service role * Be a key part of a dynamic team * Excellent ...
Tempe, AZ · On-site
$93K - $124K/yr
... services, and dedicated warehousing/distribution centers. We are part of Deutsche Post DHL, the ... The IT Customer Solutions Analyst is instrumental in ensuring that we are delivering well ...
Tempe, AZ · On-site
$93K - $124K/yr
... services, and dedicated warehousing/distribution centers. We are part of Deutsche Post DHL, the ... The IT Customer Solutions Analyst is instrumental in ensuring that we are delivering well ...
Tempe, AZ · Hybrid
$67K - $83K/yr
The Client Service Analyst will support Transaction Banking of the Americas Corporate clients ... Excellent interpersonal skills; communication, customer service, and problem-solving skills
Tempe, AZ · Hybrid
$67K - $83K/yr
The Client Service Analyst will support Transaction Banking of the Americas Corporate clients ... Excellent interpersonal skills; communication, customer service, and problem-solving skills
The Director of Customer Service oversees the strategic and operational management of the Customer ... By driving strategic planning, analyzing performance metrics, and fostering cross-functional ...
The Director of Customer Service oversees the strategic and operational management of the Customer ... By driving strategic planning, analyzing performance metrics, and fostering cross-functional ...
The Director of Customer Service oversees the strategic and operational management of the Customer ... By driving strategic planning, analyzing performance metrics, and fostering cross-functional ...
Quick apply
The Director of Customer Service oversees the strategic and operational management of the Customer ... By driving strategic planning, analyzing performance metrics, and fostering cross-functional ...
Phoenix, AZ · On-site
The Director of Customer Service oversees the strategic and operational management of the Customer ... By driving strategic planning, analyzing performance metrics, and fostering cross-functional ...
Phoenix, AZ · On-site
The Director of Customer Service oversees the strategic and operational management of the Customer ... By driving strategic planning, analyzing performance metrics, and fostering cross-functional ...
Tempe, AZ · On-site
$16.50 - $22/hr
Conduct thorough assessments of service delivery processes to guarantee adherence to our high-quality standards, through the analysis of customer feedback, service metrics, and performance reports.
Quick apply
Tempe, AZ · On-site
$16.50 - $22/hr
Conduct thorough assessments of service delivery processes to guarantee adherence to our high-quality standards, through the analysis of customer feedback, service metrics, and performance reports.
Phoenix, AZ · On-site +1
$18/hr
By leveraging proprietary data and analytics, our solutions are tailored for each step of our ... Minimum of 1 year of Customer Service experience (call center or retail) * High school diploma or ...
Phoenix, AZ · On-site +1
$18/hr
By leveraging proprietary data and analytics, our solutions are tailored for each step of our ... Minimum of 1 year of Customer Service experience (call center or retail) * High school diploma or ...
Phoenix, AZ · On-site +1
By leveraging proprietary data and analytics, our solutions are tailored for each step of our ... Minimum of 1 year of Customer Service experience (call center or retail) * High school diploma or ...
Quick apply
Phoenix, AZ · On-site +1
By leveraging proprietary data and analytics, our solutions are tailored for each step of our ... Minimum of 1 year of Customer Service experience (call center or retail) * High school diploma or ...
Phoenix, AZ · On-site +1
$18/hr
By leveraging proprietary data and analytics, our solutions are tailored for each step of our ... Minimum of 1 year of Customer Service experience (call center or retail) * High school diploma or ...
Phoenix, AZ · On-site +1
$18/hr
By leveraging proprietary data and analytics, our solutions are tailored for each step of our ... Minimum of 1 year of Customer Service experience (call center or retail) * High school diploma or ...
Tempe, AZ · On-site
$15.50 - $21.25/hr
Conduct thorough assessments of service delivery processes to guarantee adherence to our high-quality standards, through the analysis of customer feedback, service metrics, and performance reports.
Tempe, AZ · On-site
$15.50 - $21.25/hr
Conduct thorough assessments of service delivery processes to guarantee adherence to our high-quality standards, through the analysis of customer feedback, service metrics, and performance reports.
Scottsdale, AZ · On-site
$16.25 - $22/hr
Customer Service Representative Immediate need for a talented Customer Service Representative with ... analytical skills.
Scottsdale, AZ · On-site
$16.25 - $22/hr
Customer Service Representative Immediate need for a talented Customer Service Representative with ... analytical skills.
Tucson, AZ · On-site
$15.50 - $21/hr
This role combines customer service, sales and marketing support, ERP administration, international logistics coordination, and data analysis. The position is highly cross-functional and ideal for ...
Tucson, AZ · On-site
$15.50 - $21/hr
This role combines customer service, sales and marketing support, ERP administration, international logistics coordination, and data analysis. The position is highly cross-functional and ideal for ...
$13.75 - $18.75/hr
This role combines customer service, sales and marketing support, ERP administration, international logistics coordination, and data analysis. The position is highly cross-functional and ideal for ...
$13.75 - $18.75/hr
This role combines customer service, sales and marketing support, ERP administration, international logistics coordination, and data analysis. The position is highly cross-functional and ideal for ...
Phoenix, AZ · On-site
$16 - $21.50/hr
By analyzing customer needs and collecting customer information, our customer service representative recommends potential services and products to management. By accomplishing related results, our ...
Phoenix, AZ · On-site
$16 - $21.50/hr
By analyzing customer needs and collecting customer information, our customer service representative recommends potential services and products to management. By accomplishing related results, our ...
$13.89 - $16.72
11% of jobs
$19.27 is the 25th percentile. Wages below this are outliers.
$16.72 - $19.55
16% of jobs
$19.55 - $22.38
16% of jobs
The median wage is $23.80 / hr.
$22.38 - $25.21
15% of jobs
$25.21 - $28.04
11% of jobs
$30.09 is the 75th percentile. Wages above this are outliers.
$28.04 - $30.87
10% of jobs
$30.87 - $33.70
4% of jobs
$33.70 - $36.53
2% of jobs
$36.53 - $39.36
2% of jobs
$39.36 - $42.20
3% of jobs
$42.20 - $45.03
11% of jobs
$13
$27
$45
A customer service analyst is part of an organization’s customer service department. Though the job sometimes involves working directly with customers, it typically focuses on analyzing issues within the customer service process. As a customer service analyst, your primary duties include studying the organization’s approach to customer service for ways to streamline its efficiency while increasing customer satisfaction. This career requires a strong familiarity with the company and their products or services. Additional qualifications include excellent analytical and communication skills. Some employers prefer sales experience over formal education, but an associate or bachelor’s degree in a related field can significantly improve your job outlook.
| Aspect | Customer Service Analyst | Customer Support Specialist |
|---|---|---|
| Required Credentials | Typically a bachelor's degree in business, communications, or related field | High school diploma or equivalent; some roles prefer post-secondary education |
| Work Environment | Office setting, analyzing customer data and feedback | Call centers, help desks, or online support platforms |
| Employer & Industry Usage | Used across industries like retail, finance, and telecom for data-driven customer insights | Common in tech, retail, and service industries for direct customer interaction |
Customer Service Analysts focus on analyzing customer data and improving service strategies, while Customer Support Specialists handle direct customer interactions to resolve issues. Both roles are essential for enhancing customer satisfaction but differ in their primary functions and work environments.
Cities in Arizona with the most Customer Service Analyst job openings:
For Customer Service Analyst jobs in AZ, the most frequently searched job titles are:
$27 - $30/hr
Full-time
Posted 2 days ago
New
Now Hiring: Top Customer Service Professionals in Phoenix! Join a growing team in Tempe offering competitive pay, rotating shifts, and long-term career opportunity. If you thrive in fast-paced environments and deliver exceptional customer experiences, we want to connect with you today!
Customer Support Analyst
Location Tempe, Arizona | Onsite
Compensation & Schedule
• Shift 1 (Morning): 7:00am–4:00pm — $27.00/hr
• Shift 2 (Afternoon): 3:00pm–12:00am — $28.00/hr
• Shift 3 (Overnight): 11:00pm–8:00am — $29.00–$30.00/hr
• Rotating schedule with some weekends required
• Full-Time | W2
• Target Start Date: Mid-July
Role Impact
The Customer Support Analyst ensures timely, accurate resolution of customer inquiries while maintaining service excellence across multiple communication channels. This role supports operational continuity by managing high-volume requests, troubleshooting account or service-related issues, and documenting interactions with precision. Success is defined by response time, resolution quality, customer satisfaction, and adherence to established service level agreements (SLAs).
Key Responsibilities
• Respond to inbound customer inquiries via phone, email, and chat in a high-volume contact center environment
• Research, troubleshoot, and resolve account, billing, or service-related issues
• Document all interactions in the customer relationship management (CRM) system with accuracy and detail
• Escalate complex issues to appropriate internal teams while maintaining ownership of customer experience
• Follow compliance guidelines, data privacy standards, and internal quality assurance procedures
Minimum Qualifications
• 2+ years of banking/financial customer service or contact center experience
• Strong written and verbal communication skills with attention to detail
• Ability to work rotating shifts, including evenings, overnights, and weekends
• Core Tools & Systems
• Customer Relationship Management (CRM) platforms
• Microsoft Office Suite (Excel, Outlook, Word), Zendesk and Salesforce
• Ticketing and case management systems
• Multi-line phone systems and live chat platforms
Preferred Skills
• Experience in a high-volume call center or shared services environment
• Bilingual communication skills
• Experience working with service level agreements (SLAs) and performance metrics
Legal Notice
Pre-employment background check and drug screen required.
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