Customer Service Analyst Jobs (NOW HIRING)

This will be a five day/week onsite role at any of the below locations:

• Grand Prairie, TX
• Carol Stream, IL
• Newville, PA

The Billing & Customer Service Analyst is responsible for managing the billing and invoicing processes for our Supply Chain 3PL customers. This role focuses on reviewing/analyzing each invoice and cost calculation, including those created via systems or from a manual calculation. This person will also work directly with the Supply Chain leaders to ensure billing accuracy for all special charges, and also has direct contact with customers regarding invoice questions and if special analysis/reporting is required. The Billing & Customer Service Analyst plays a key role in enhancing the 3PL customer experience by maintaining high standards of billing accuracy and transparency.

To be successful in this role, you should have strong communication and interpersonal skills, attention to detail, comfort working with numbers and data, and an interest in learning about logistics and supply chain services to better support customers and internal teams.

Primary Responsibilities:

• Manage the billing/invoice process for Supply Chain 3PL customers ensuring timely, accurate, and compliant invoicing in alignment with contractual terms and internal policies.
• Independently review and analyze weekly and monthly invoices and cost calculations—both system-generated and manual—to identify discrepancies, determine root causes, and implement corrective actions with minimal supervision
• Use discretion and subject-matter expertise to work directly with Supply Chain leadership to validate and approve special charges, ensuring they are properly supported, documented, and billed.
• Proactively facilitate collaboration between internal teams and the customer to prioritize issues, propose solutions, and determine appropriate escalation paths toward resolution
• Work directly with SC RVP on escalations, where appropriate.
• Participate in customer reviews (and/or work directly with customers) regarding invoice questions and if special analysis/reporting is required.
• Assist in educating customers on products and service usage by sharing information and resources that help drive customer value.
• Note: invoice accuracy/transparency is one of the top reasons customers report satisfaction/dissatisfaction with their 3PL provider.

Education and Experience:

• Level of Formal Education: Bachelor's degree or equivalent experience
• Area of Study: Accounting, Finance or a related field preferred.
• Minimum Years of Experience: 3
• Type of Experience: Experience in billing and/or customer service; helpful to have a background in both analysis and people skills
• Technical Competencies & Information Systems: Proficiency in Microsoft Office Suite, and data analysis tools.
• Skills & Abilities:
  • Strong analytical and problem-solving skills
  • Effective communication and interpersonal abilities
  • Ability to work collaboratively across teams
  • Customer-focused mindset and attention to detail is key
• Personal Attributes & Other/Preferred: Results-oriented, adaptable, proactive, and committed to continuous improvement

About The ODP Group: The ODP Group, through its business entities ODP Business Solutions and Office Depot, is a leading provider of products, services, and technology solutions through an integrated business-to-business (B2B) distribution platform and omnichannel presence, which includes world-class supply chain and distribution operations, dedicated sales professionals, online presence, and a network of Office Depot and OfficeMax retail stores.

Commitment to Safety: We are committed to maintaining a safe and healthy work environment for our Coworkers and our customers. All Coworkers are expected to support our operational safety culture by working safely and addressing potential hazards or concerns.

Pay, Benefits & Work Schedule: The company offers competitive salaries, a benefits package, which includes a 401(k) and more, along with plenty of opportunities to move and grow within our organization! You may be eligible to participate in an incentive program, paid in accordance with the Incentive Plan terms and conditions.

Equal Employment Opportunity: The company is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, sexual orientation or any other characteristic protected by law.

We will consider for employment qualified applicants with arrest and conviction records pursuant to the City & County of San Francisco Fair Chance Ordinance.

Application Deadline: The job posting will remain open for a minimum of 3 days and will expire once the position has been filled.

How to Apply: Click the "Apply Now" button and follow the instructions on each page. When you have completed the application, click the "Submit" button.