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Customer Service Analyst Jobs (NOW HIRING)

Enegra systems

Customer Service Analysts

El Paso, TX · On-site

Customer Service Analysts / Contact Center Skillset required: Productivity Management: • Making outbound phone calls to our members and prescribers • Utilizing multiple software systems to ...

NCCI

Client Service Analyst

Boca Raton, FL · On-site

$51K/yr

CUSTOMER OPERATIONS PAY TYPE: HOURLY Work Location: Boca Raton, FL For local candidates living ... As a Client Service Analyst within our Customer Operations team, you'll become a trusted resource ...

Bank of Montreal

Client Service Analyst

Winnetka, IL · On-site

$45K - $83K/yr

Services relationships in the assigned portfolio to ensure an exceptional client experience ... Develops an understanding of the customer needs and the account strategy and effectively ...

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How much do customer service analyst jobs pay per hour?

As of Jul 21, 2026, the average hourly pay for customer service analyst in the United States is $29.69, according to ZipRecruiter salary data. Most workers in this role earn between $20.91 and $35.58 per hour, depending on experience, location, and employer.

What is a Customer Service Analyst?

A Customer Service Analyst is a professional who evaluates and improves the performance of a company's customer service operations. They analyze customer interactions, feedback, and service metrics to identify patterns, problems, and opportunities for improvement. Their goal is to enhance customer satisfaction by recommending process changes, training, or technology solutions. Customer Service Analysts often collaborate with other departments to implement strategies that improve the overall customer experience.

What is the highest paying job in customer service?

The highest paying roles in customer service are often senior management positions such as Customer Service Director or Vice President, which can offer six-figure salaries. These roles typically require extensive experience, leadership skills, and often involve overseeing large teams or strategic planning.

How does a Customer Service Analyst typically collaborate with other departments to improve customer satisfaction?

Customer Service Analysts often work closely with teams such as operations, product development, and IT to identify recurring customer issues and suggest actionable improvements. They analyze data from customer interactions to spot trends, then communicate these insights to relevant departments for process or product enhancements. Regular meetings and cross-functional projects are common, ensuring that customer feedback leads to meaningful organizational change. This collaborative approach not only improves customer satisfaction but also helps the analyst develop a broader understanding of the business.

How to become a customer support analyst?

To become a customer support analyst, candidates typically need a bachelor's degree in business, communications, or a related field. Relevant skills include strong communication, problem-solving, and familiarity with customer service software or CRM tools. Gaining experience through entry-level support roles and obtaining certifications like Certified Customer Service Professional can also enhance prospects.

What Is a Customer Service Analyst?

A customer service analyst is part of an organization’s customer service department. Though the job sometimes involves working directly with customers, it typically focuses on analyzing issues within the customer service process. As a customer service analyst, your primary duties include studying the organization’s approach to customer service for ways to streamline its efficiency while increasing customer satisfaction. This career requires a strong familiarity with the company and their products or services. Additional qualifications include excellent analytical and communication skills. Some employers prefer sales experience over formal education, but an associate or bachelor’s degree in a related field can significantly improve your job outlook.

What are the key skills and qualifications needed to thrive as a Customer Service Analyst, and why are they important?

To thrive as a Customer Service Analyst, you need strong analytical abilities, customer service experience, and a bachelor's degree in business, communications, or a related field. Familiarity with CRM software, data analysis tools like Excel, and ticketing systems is typically required. Outstanding communication, problem-solving skills, and attention to detail set top performers apart in this role. These competencies are vital for effectively interpreting customer data, enhancing service processes, and ensuring customer satisfaction.

What does a customer service analyst do?

A customer service analyst evaluates customer interactions and feedback to identify trends, improve service quality, and enhance customer satisfaction. They analyze data using tools like Excel or CRM software, develop reports, and recommend process improvements to support business goals.

What are the top 3 skills for customer service?

Customer Service Analysts need strong communication skills to effectively interact with customers, problem-solving abilities to address issues efficiently, and empathy to understand and meet customer needs. Proficiency in using customer relationship management (CRM) tools and active listening are also important for success in this role.

What is the difference between Customer Service Analyst vs Customer Support Specialist?

AspectCustomer Service AnalystCustomer Support Specialist
Required CredentialsTypically a bachelor's degree in business, communications, or related fieldHigh school diploma or equivalent; some roles prefer post-secondary education
Work EnvironmentOffice setting, analyzing customer data and feedbackCall centers, help desks, or online support platforms
Employer & Industry UsageUsed across industries like retail, finance, and telecom for data-driven customer insightsCommon in tech, retail, and service industries for direct customer interaction

Customer Service Analysts focus on analyzing customer data and improving service strategies, while Customer Support Specialists handle direct customer interactions to resolve issues. Both roles are essential for enhancing customer satisfaction but differ in their primary functions and work environments.

More about Customer Service Analyst jobs
What cities are hiring for Customer Service Analyst jobs? Cities with the most Customer Service Analyst job openings:
Who are the top companies hiring for Customer Service Analyst jobs? The top employers for Customer Service Analyst jobs are:
What states have the most Customer Service Analyst jobs? States with the most job openings for Customer Service Analyst jobs include:
What are popular job titles related to Customer Service Analyst jobs? For Customer Service Analyst jobs, the most frequently searched job titles are:
Customer Service Analyst jobs near you
Infographic showing various Customer Service Analyst job openings in the United States as of July 2026, with employment types broken down into 1% Locum Tenens, 1% Internship, 86% Full Time, 6% Part Time, 1% Temporary, and 5% Contract. Highlights an 82% Physical, 5% Hybrid, and 13% Remote job distribution, with an average salary of $61,756 per year, or $29.7 per hour.
IS Customer Service Analyst II - RIS

IS Customer Service Analyst II - RIS

Nationwide Children's Hospital

Columbus, OH • On-site

Full-time

This job post has expired today. Applications are no longer accepted.

Nationwide Children's Hospital rating

6.9

Company rating: 6.9 out of 10

Based on 129 frontline employees who took The Breakroom Quiz

534th of 1,020 rated hospitals

Job description

Overview:
**This position is fully on-site in Columbus, Ohio**
This position will primarily support Mac and Mobile Devices.
Valid Ohio driver's license and proof of auto insurance is required by hospital policy. Must pass a motor vehicle background inspection, insurance eligibility, driving qualifications and training set forth by Nationwide Children's Hospital and must maintain qualification of insurance guidelines.
Job Description Summary:
The IS Customer Service Analyst 2 serves as the initial point of contact for IS related issues by responding to requests for technical assistance by phone, email, electronic self-service, or in person.
Job Description:
Essential Functions:
  • Serves as an escalation point for tier one support staff
  • Gathers relevant information to assist in the timely resolution of incidents, requests, and problems
  • Identifies situations requiring urgent attention, to prioritize and escalate to appropriate tier 3 resources
  • Takes ownership of customer issues, follows the status of issues on behalf of the customer, and communicates progress in a timely manner
  • Assists the IS Service Desk with continuous process improvement
  • Acts as liaison between tier 1 and tier 3 analysts and customers for incident and problem resolution
  • Manages application lifecycle and vendor relations for assigned applications

Education Requirement:
Bachelor's Degree or relevant experience required.
Certifications:
A+, Network+, preferred.
Skills:
Conflict resolution, excellent troubleshooting and customer service skills
Experience:
3 years' experience providing IT customer support, required.
Physical Requirements:
OCCASIONALLY: Bend/twist, Climb stairs/ladder, Flexing/extending of neck, Hand use: grasping, gripping, turning, Reaching above shoulder, Squat/kneel
FREQUENTLY: Driving motor vehicles (work required) *additional testing may be required, Interpreting Data, Lifting / Carrying: 0-10 lbs, Lifting / Carrying: 11-20 lbs, Patient Equipment, Pushing / Pulling: 0-25 lbs, Pushing / Pulling: 26-40 lbs, Repetitive hand/arm use, Standing, Walking
CONTINUOUSLY: Computer skills, Decision Making, Problem solving, Sitting
"The above list of duties is intended to describe the general nature and level of work performed by individuals assigned to this classification. It is not to be construed as an exhaustive list of duties performed by the individuals so classified, nor is it intended to limit or modify the right of any supervisor to assign, direct, and control the work of employees under their supervision. EOE M/F/Disability/Vet"

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About Nationwide Children's Hospital

Sourced by ZipRecruiter

Nationwide Children's Hospital, established in 1894, is a leading pediatric healthcare system based in Columbus, Ohio, United States. They serve as a primary pediatric network, providing wellness, preventive, diagnostic, treatment, and rehabilitative care for infants, children, adolescents, and adults with congenital disease. Being the third-largest pediatric hospital in the nation, Nationwide Children's Hospital prides itself on its relentless commitment to children and their families, driven by their core values of respect, integrity, determination, empathy, and solidarity. The institution's comprehensive mission is to enhance the health of children by providing high-quality, family-centered care, conducting groundbreaking research, advocating for pediatric health, and training top healthcare professionals.

Industry

Hospitals

Company size

10,000+ Employees

Headquarters location

Columbus, OH, US

Year founded

1892

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