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Customer Service Analyst Jobs (NOW HIRING)

Enegra Systems

Customer Service Analysts

El Paso, TX · On-site

Role--Customer Service Analysts Location- EL P A SO , TX Must be from Medical or pharmaceutical industry /requirements: Profile: Customer Service Analysts / Contact Center Skillset required:

JP Morgan Chase

Client Service Analyst

Chicago, IL · Hybrid

As a Client Service Analyst within our dynamic team, you will play a crucial role in delivering ... Knowledge or equivalent expertise in customer service operations, with a focus on transaction ...

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How much do customer service analyst jobs pay per hour?

As of Jun 3, 2026, the average hourly pay for customer service analyst in the United States is $29.69, according to ZipRecruiter salary data. Most workers in this role earn between $20.91 and $35.58 per hour, depending on experience, location, and employer.

What Is a Customer Service Analyst?

A customer service analyst is part of an organization’s customer service department. Though the job sometimes involves working directly with customers, it typically focuses on analyzing issues within the customer service process. As a customer service analyst, your primary duties include studying the organization’s approach to customer service for ways to streamline its efficiency while increasing customer satisfaction. This career requires a strong familiarity with the company and their products or services. Additional qualifications include excellent analytical and communication skills. Some employers prefer sales experience over formal education, but an associate or bachelor’s degree in a related field can significantly improve your job outlook.

What are the key skills and qualifications needed to thrive as a Customer Service Analyst, and why are they important?

To thrive as a Customer Service Analyst, you need strong analytical abilities, customer service experience, and a bachelor's degree in business, communications, or a related field. Familiarity with CRM software, data analysis tools like Excel, and ticketing systems is typically required. Outstanding communication, problem-solving skills, and attention to detail set top performers apart in this role. These competencies are vital for effectively interpreting customer data, enhancing service processes, and ensuring customer satisfaction.

How does a Customer Service Analyst typically collaborate with other departments to improve customer satisfaction?

Customer Service Analysts often work closely with teams such as operations, product development, and IT to identify recurring customer issues and suggest actionable improvements. They analyze data from customer interactions to spot trends, then communicate these insights to relevant departments for process or product enhancements. Regular meetings and cross-functional projects are common, ensuring that customer feedback leads to meaningful organizational change. This collaborative approach not only improves customer satisfaction but also helps the analyst develop a broader understanding of the business.

What is the difference between Customer Service Analyst vs Customer Support Specialist?

AspectCustomer Service AnalystCustomer Support Specialist
Required CredentialsTypically a bachelor's degree in business, communications, or related fieldHigh school diploma or equivalent; some roles prefer post-secondary education
Work EnvironmentOffice setting, analyzing customer data and feedbackCall centers, help desks, or online support platforms
Employer & Industry UsageUsed across industries like retail, finance, and telecom for data-driven customer insightsCommon in tech, retail, and service industries for direct customer interaction

Customer Service Analysts focus on analyzing customer data and improving service strategies, while Customer Support Specialists handle direct customer interactions to resolve issues. Both roles are essential for enhancing customer satisfaction but differ in their primary functions and work environments.

More about Customer Service Analyst jobs
What cities are hiring for Customer Service Analyst jobs? Cities with the most Customer Service Analyst job openings:
Who are the top companies hiring for Customer Service Analyst jobs? The top employers for Customer Service Analyst jobs are:
What states have the most Customer Service Analyst jobs? States with the most job openings for Customer Service Analyst jobs include:
What are popular job titles related to Customer Service Analyst jobs? For Customer Service Analyst jobs, the most frequently searched job titles are:
Customer Service Analyst jobs near you
Technical Customer Service Analyst

Technical Customer Service Analyst

AllSTEM Connections

Milwaukee, WI • On-site

$58.20K - $62.40K/yr

Temporary

Medical, Dental, Vision, Retirement

Posted 22 days ago

Job description

Job Title: Technical Procurement Analyst (SAP Ariba Specialist)
Role Overview
We are seeking a Technical Procurement Analyst to lead the day-to-day operations and continuous improvement of our Global Supplier Enablement program. This unique role is a 50/50 split between high-touch stakeholder engagement (onboarding suppliers and internal business units) and deep-dive technical troubleshooting (root-cause analysis within SAP systems). You will act as the primary bridge between our tax, IT, and accounts payable teams to ensure global invoicing rules are maintained and payment metrics exceed 97% on-time status. The ideal candidate is a "computer-savvy" problem-solver who can navigate complex ERP environments while providing world-class service to a global supplier base.
Key Responsibilities
Supplier Enablement & Onboarding (50%)
• Digital Transformation: Partner with internal business units and global suppliers to facilitate onboarding onto the SAP Ariba Network; lead training sessions via virtual platforms to ensure platform adoption.
• Global Compliance: Manage and update global country rules within the Ariba Network; collaborate with Tax and Legal teams to ensure country-specific invoicing and tax requirements are met.
• Migration Support: Attend and contribute to enterprise-wide SAP S/4HANA migration meetings, executing assigned tasks to ensure data integrity during system transitions.
Technical Troubleshooting & Analysis (50%)
• Root-Cause Analysis: Track and resolve complex issues related to PO submission, digital invoicing, and payment failures; investigate invoices in "reconciling" status to clear bottlenecks.
• Performance Monitoring: Monitor the Supplier Enablement Dashboard to track departmental KPIs, ensuring payment status maintains a 97%+ on-time rating.
• Process Improvement: Collaborate with AP, VMA, and IT teams to enhance system functionality and eliminate recurring user or supplier errors through better training or system logic.
• Data Mastery: Manage large datasets within Excel and BI dashboards to provide analytical insights into supplier performance and system health.
Qualifications & Requirements
• Language Proficiency: Excellent written and verbal English skills are required. Bilingual Spanish fluency is highly preferred to support global operations.
• Technical Expertise:
oExtensive experience with SAP Ariba B&I processes and the Ariba Network.
oWorking knowledge of SAP S/4HANA or legacy SAP environments.
oAdvanced proficiency in Excel (managing large datasets and VLOOKUPs/Pivots).
• Domain Knowledge: Strong familiarity with Accounts Payable (A/P), procurement workflows, and global payment processes.
• Soft Skills: World-class customer service skills with the ability to explain technical system requirements to non-technical stakeholders.
Equal Opportunity Employer / Disabled / Protected Veterans
The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf
The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf
For temporary assignments lasting 13 weeks or longer, AllSTEM Connections is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.
AllSTEM Connections participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf
We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
Additional Skills
(none specified)
AllSTEM Representative Contact Info
Account Executive:
Perry
Branch Phone:
(909) 244-1777
Location:
Houston, TX

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