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Customer Service Analyst Jobs in Alabama (NOW HIRING)

Bryant Bank

Customer Service Representative

Trussville, AL · On-site

$14.75 - $20/hr

Analyze information and evaluate results to choose the best solution and solve problems * Recommend products or services to customers * Promote products, services, or programs * Open accounts ...

Bryant Bank

Customer Service Representative

Birmingham, AL · On-site

$13.75 - $18.75/hr

Analyze information and evaluate results to choose the best solution and solve problems * Recommend products or services to customers * Promote products, services, or programs * Open accounts ...

New

Lincare

Customer Service Rep

Montgomery, AL

$13.50 - $18.25/hr

Assesses customer need for additional products/services * Assesses customer compliance with ... Read and analyze documents such as patient orders * Comprehend pharmacy prescription terminology

Lincare

Customer Service Rep

Hoover, AL

$15 - $20.50/hr

Assesses customer need for additional products/services * Assesses customer compliance with ... Read and analyze documents such as patient orders * Comprehend pharmacy prescription terminology

Lincare Holdings

Customer Service Rep

Hoover, AL · On-site

$14 - $19.25/hr

Assesses customer need for additional products/services * Assesses customer compliance with ... Read and analyze documents such as patient orders * Comprehend pharmacy prescription terminology

Lincare Holdings

Customer Service Rep

Birmingham, AL · On-site

$15 - $20.50/hr

Customer Service Representative This employee communicates with customers for the purposes of ... Read and analyze documents such as patient orders * Comprehend pharmacy prescription terminology

Lincare Holdings

Customer Service Rep

Montgomery, AL · On-site

$15.75 - $21.50/hr

Customer Service Representative This employee communicates with customers for the purposes of ... Read and analyze documents such as patient orders * Comprehend pharmacy prescription terminology

Lincare Holdings, Inc.

Customer Service Rep

Montgomery, AL · On-site

$13.50 - $18.25/hr

Assesses customer need for additional products/services * Assesses customer compliance with ... Read and analyze documents such as patient orders * Comprehend pharmacy prescription terminology

Lincare Holdings

Customer Service Rep

Phenix City, AL · On-site

$14.50 - $19.75/hr

Customer Service Representative This employee communicates with customers for the purposes of ... Read and analyze documents such as patient orders * Comprehend pharmacy prescription terminology

Lincare Holdings, Inc.

Customer Service Rep

Hoover, AL · On-site

$15 - $20.50/hr

Assesses customer need for additional products/services * Assesses customer compliance with ... Read and analyze documents such as patient orders * Comprehend pharmacy prescription terminology

Lincare Holdings, Inc.

Customer Service Rep

Phenix City, AL · On-site

$14.50 - $19.50/hr

Assesses customer need for additional products/services * Assesses customer compliance with ... Read and analyze documents such as patient orders * Comprehend pharmacy prescription terminology

Lincare Holdings, Inc.

Customer Service Rep

Rainbow City, AL · On-site

$12.25 - $16.75/hr

Assesses customer need for additional products/services * Assesses customer compliance with ... Read and analyze documents such as patient orders * Comprehend pharmacy prescription terminology

Lincare Holdings

Customer Service Rep

Oxford, AL · On-site

$12.75 - $17.50/hr

Customer Service Representative This employee communicates with customers for the purposes of ... Read and analyze documents such as patient orders * Comprehend pharmacy prescription terminology

Lincare

Customer Service Rep

Rainbow City, AL

$12.25 - $16.75/hr

Assesses customer need for additional products/services * Assesses customer compliance with ... Read and analyze documents such as patient orders * Comprehend pharmacy prescription terminology

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All JobsCustomer Service Analyst JobsCustomer Service Analyst Jobs in Alabama

Customer Service Analyst information

See Alabama salary details

$13

$26

$43

How much do customer service analyst jobs pay per hour?

As of Aug 25, 2026, the average hourly pay for customer service analyst in Alabama is $26.91, according to ZipRecruiter salary data. Most workers in this role earn between $18.94 and $32.26 per hour, depending on experience, location, and employer.

What is a customer service analyst?

A Customer Service Analyst is a professional who evaluates and improves the performance of a company's customer service operations. They analyze customer interactions, feedback, and service metrics to identify patterns, problems, and opportunities for improvement. Their goal is to enhance customer satisfaction by recommending process changes, training, or technology solutions. Customer Service Analysts often collaborate with other departments to implement strategies that improve the overall customer experience.

What is a customer service analyst?

A customer service analyst is part of an organization’s customer service department. Though the job sometimes involves working directly with customers, it typically focuses on analyzing issues within the customer service process. As a customer service analyst, your primary duties include studying the organization’s approach to customer service for ways to streamline its efficiency while increasing customer satisfaction. This career requires a strong familiarity with the company and their products or services. Additional qualifications include excellent analytical and communication skills. Some employers prefer sales experience over formal education, but an associate or bachelor’s degree in a related field can significantly improve your job outlook.

How does a customer service analyst typically collaborate with other departments to improve customer satisfaction?

Customer Service Analysts often work closely with teams such as operations, product development, and IT to identify recurring customer issues and suggest actionable improvements. They analyze data from customer interactions to spot trends, then communicate these insights to relevant departments for process or product enhancements. Regular meetings and cross-functional projects are common, ensuring that customer feedback leads to meaningful organizational change. This collaborative approach not only improves customer satisfaction but also helps the analyst develop a broader understanding of the business.

What are the key skills and qualifications needed to thrive as a customer service analyst, and why are they important?

To thrive as a Customer Service Analyst, you need strong analytical abilities, customer service experience, and a bachelor's degree in business, communications, or a related field. Familiarity with CRM software, data analysis tools like Excel, and ticketing systems is typically required. Outstanding communication, problem-solving skills, and attention to detail set top performers apart in this role. These competencies are vital for effectively interpreting customer data, enhancing service processes, and ensuring customer satisfaction.

What is the difference between Customer Service Analyst vs Customer Support Specialist?

AspectCustomer Service AnalystCustomer Support Specialist
Required CredentialsTypically a bachelor's degree in business, communications, or related fieldHigh school diploma or equivalent; some roles prefer post-secondary education
Work EnvironmentOffice setting, analyzing customer data and feedbackCall centers, help desks, or online support platforms
Employer & Industry UsageUsed across industries like retail, finance, and telecom for data-driven customer insightsCommon in tech, retail, and service industries for direct customer interaction

Customer Service Analysts focus on analyzing customer data and improving service strategies, while Customer Support Specialists handle direct customer interactions to resolve issues. Both roles are essential for enhancing customer satisfaction but differ in their primary functions and work environments.

More about Customer Service Analyst jobs

What are popular job titles related to Customer Service Analyst jobs in AL?

For Customer Service Analyst jobs in AL, the most frequently searched job titles are:

Customer Service Analyst jobs near you
Infographic showing various Customer Service Analyst job openings in Alabama as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 17% Part Time, and 5% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $55,975 per year, or $26.9 per hour.

Customer Service Representative

Bryant Bank

Trussville, AL • On-site

$14.75 - $20/hr

Full-time

Re-posted 24 days ago

Job description

Position Summary:

At Bryant Bank, we aspire to provide legendary service to our customers. The Customer Service Representative builds relationships with bank customers and provides a variety of financial services to meet customer needs.

Essential Duties and Responsibilities:

  • Discuss goods or services information with customers or patrons
  • Advise customers on the use of products or services
  • Analyze information and evaluate results to choose the best solution and solve problems
  • Recommend products or services to customers
  • Promote products, services, or programs
  • Open accounts, execute sales, or other financial transactions
  • Handle complaints, settle disputes, and resolve grievances and conflicts, or otherwise negotiate with others
  • Use relevant information and judgment to determine whether events or processes comply with laws, regulations, or standards
  • Maintain a work area that ensures the safety of all negotiables and confidential records
  • May assist with completion of loan applications
  • Performs other related duties as assigned

Knowledge/Skills/Abilities:

  • Customer and Personal Service - knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
  • Organizing, Planning, and Prioritizing Work - Developing specific goals and plans to prioritize, organize, and accomplish your work
  • Integrity - job requires being honest and ethical
  • Attention to Detail - job requires being careful about detail and thorough in completing work tasks
  • Relationship Building - ability to develop constructive and cooperative working relationships with others, and maintaining them over time
  • Communication - the ability to communicate information and ideas in speaking and writing so others will understand

Competencies:

  • Accountability: Accepts individual responsibility for personal work performed; Has basic awareness of performance expectations associated with serving customers and utilizing resources; Performs duties and position with limited guidance.
  • Collaboration: Works with project team members to summarize progress in preparation for briefings; Volunteers to assist others with excess work; Contributes to group discussions.
  • Customer Service: Exchanges information appropriately with customers and co-workers; Resolves simple problems, questions, or complaints; directs complex or non-routine problems, questions, or complaints to the appropriate person; Asks for guidance in difficult situations.
  • Decision-Making: Exercises good judgment in situations where there are clear and straightforward answers; Understands when it is appropriate to make decisions independently vs. when it is appropriate to seek advice from higher level; Occasionally seeks guidance from others when faced with adversity.
  • Organizational Awareness: Demonstrates general knowledge of the mission and functions of the organization; Demonstrates basic knowledge of and adheres to the organization's policies, procedures, rules, regulations impacting the organization, and guidelines; Stays current with organizational programs and polices; Understands the company's organizational structure and key departments/functions.
  • Self-Management: Adheres to goals and deadlines set by supervisor; Allocates time to meet goals and complete assigned work by given deadlines; Takes on new or additional responsibilities when asked.

Education:

  • High school diploma or GED required

Experience:

  • Minimum one-year of customer service experience required
  • Preference for proven work experience in a similar role or in a financial institution

Physical Requirements:

  • Must be able to lift up to 15 pounds at times
  • Prolonged periods sitting at a desk and working on a computer

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