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Customer Support Analyst Jobs in Virginia (NOW HIRING)

Bectech Inc

Engineering Support Analyst

Dahlgren, VA · On-site

Engineering Support Analyst Job Summary: Basic Engineering Concepts & Technologies, Inc. (BecTech ... Experience supporting technical meetings, action item tracking, customer briefings, and senior ...

Tecolote Research

Data Support Analyst

Arlington, VA · On-site

$60K - $85K/yr

Provide user support to DoD Analysts searching and exporting data into analysis-ready formats ... Customer support and communication * R or Python experience * Knowledge of DoD Cost and Software ...

Media Trust

Operational Support Analyst

Mclean, VA · Remote

You will serve as a bridge between internal systems, customer needs, and product delivery. This is ... Analyze and process advertising tags, creatives, and campaign files for inclusion in TMTs scanning ...

Cexec

Operations Support Analyst

Arlington, VA · On-site

$90K - $135K/yr

CEXEC Inc is looking for an Operations Support Analyst to join our team supporting our long-term customer of over 20 years on site in the Pentagon (Arlington, VA). This position requires regular ...

AvePoint

Technical Support Analyst

Richmond, VA · On-site +1

Over 25,000 customers worldwide rely on the AvePoint Confidence Platform to prepare, secure, and ... As a Support Engineer, you won't just solve issues-you'll be a vital part of a team that keeps our ...

AvePoint

Technical Support Analyst

Richmond, VA · On-site

Over 25,000 customers worldwide rely on the AvePoint Confidence Platform to prepare, secure, and ... As a Support Engineer, you won't just solve issues-you'll be a vital part of a team that keeps our ...

World Market

DC Support Analyst

Windsor, VA · On-site

... customers with a unique, ever-changing marketplace of products from around the world. Our ... Benefits that support health, financial security, and personal life needs. Learn more about ...

Dlapiper

Litigation Support Analyst

Reston, VA · Hybrid

$46.15 - $73.38/hr

... customer satisfaction. Must have demonstrated proficiency in the entire litigation support process ... Strong analytical and problem-solving skills are required to resolve complex issues using ...

World Market

DC Support Analyst

Windsor, VA

$28.50 - $36/hr

... customers with a unique, ever-changing marketplace of products from around the world. Our ... Benefits that support health, financial security, and personal life needs. Learn more about ...

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All JobsCustomer Support Analyst JobsCustomer Support Analyst Jobs in Virginia

Customer Support Analyst information

See Virginia salary details

$12

$27

$39

How much do customer support analyst jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for customer support analyst in Virginia is $27.68, according to ZipRecruiter salary data. Most workers in this role earn between $20.24 and $39.33 per hour, depending on experience, location, and employer.

What is a customer support analyst?

A Customer Support Analyst is a professional who assists customers by resolving their technical or service-related issues, often acting as the first point of contact for support inquiries. They analyze customer problems, provide solutions, and escalate complex issues to higher-level support teams if necessary. Their primary goal is to ensure customer satisfaction by delivering timely and effective assistance, collecting feedback, and often helping to improve support processes. Customer Support Analysts work across various industries, including technology, finance, and retail.

What does a customer support analyst do?

A customer support analyst collects and analyzes customer data and then works to develop resolutions for issues. Job duties include communicating with customers through phone and email, executing research strategies to improve productivity and customer satisfaction, and promptly following up with customer requests. In this job, you use surveys, reports, and other techniques to troubleshoot issues, and you may train new employees. This career requires customer service and communication skills, and many employees prefer experience in sales, marketing, or customer service. Qualifications typically include a bachelor’s degree or a combination of training and education. Some companies may also require in-house training that’s industry-specific.

What are the key skills and qualifications needed to thrive as a customer support analyst, and why are they important?

To thrive as a Customer Support Analyst, you need strong problem-solving abilities, knowledge of customer service principles, and usually a bachelor's degree or equivalent experience. Familiarity with CRM software (like Salesforce or Zendesk), ticketing systems, and basic troubleshooting tools is typically required. Excellent communication, patience, and active listening are standout soft skills for this role. These skills and qualities are crucial for efficiently resolving customer issues, ensuring satisfaction, and maintaining positive company reputation.

How does a customer support analyst typically collaborate with other departments to resolve customer issues?

Customer Support Analysts frequently work with teams such as Product Development, Engineering, and Sales to address complex customer problems. When an issue requires technical expertise or product changes, analysts escalate cases and provide detailed feedback to these departments, ensuring accurate and prompt solutions. This collaboration not only helps resolve individual cases but also contributes to identifying and fixing recurring issues, improving the overall customer experience. Regular communication and interdepartmental meetings are common to keep everyone aligned and informed.
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Customer Support Analyst jobs near you
Infographic showing various Customer Support Analyst job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 67% Full Time, 28% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $57,576 per year, or $27.7 per hour.

Platform Support Analyst

Veros Technologies, LLC

Reston, VA • On-site

Full-time

Re-posted yesterday

Job description

Working with Veros
Driven by technical excellence and uncompromising principles, Veros Technologies’ mission is to solve our clients’ toughest technical challenges while being set apart in our actions. A key element that separates us is our dedication to giving back; by partnering with and serving strategic organizations, Veros aims to make a lasting impact in our communities, nation, and abroad.
 
Why You Matter
Veros delivers innovative cyber security, data analytics, operational engineering and technical operations consulting services to enable Intelligence Community programs and operations. As a Platform Support Analyst, you will work in a dynamic environment and leverage your experience to serve as a subject matter expert on the various forms of work products for the customer including: tracking and managing work products assigned to internal customers, assisting in the identification of potential issues, preparing and briefing presentations to management, ensuring all documentation is highly accurate and appropriate and ensure customer needs are clearly understood prior to processing work products. Specific work location varies based on the position filled. Multiple vacancies may be filled from this posting and placement level is dependent upon experience level.
Required
Clearance: Active TS/SCI with Poly
Citizenship: U.S. Citizenship
Education/Experience: 
  • Bachelor's degree (or equivalent experience) in a related field to the position plus 12+ years of relevant experience performing similar roles within the Federal Intelligence Community;
  • Ability to effectively use Microsoft (MS) Office tool suite (Word, Excel, PowerPoint, Visio) and customer systems;
  • Demonstrated ability to work well with others and effectively work with offices both within and external to the customer;
  • Demonstrated ability to effectively manage multiple complex projects;
  • Ability to develop, communicate and maintain knowledge of customer policies and regulations;
  • Sound judgement and ability to follow established policies and best practices to protect customer equities;
  • Demonstrate independence, initiative, adaptability and a keen eye for organizing critical details and prioritizing multiple tasks.

Desired
  • Understanding and relationship with customer groups and offices to facilitate managing work products;
  • Prior experience with work products;
  • Familiarity with various customer databases.

Veros recognizes that a company is nothing without well-cared for employees and an incredible culture. We cultivate an encouraging and collaborative company environment and hold numerous company events throughout the year. Veros also offers competitive salaries and industry-leading benefits. At Veros Technologies, we embrace people of all different backgrounds and are an equal opportunity employer to all protected groups, including protected veterans and individuals with disabilities.
Applicants should follow the online application instructions provided for this job posting. If, however, an applicant is unable to complete the online process due to a disability, the applicant should contact the company directly for accommodation.
For more information, please see our Careers page at: http://verostech.com/careers  or contact us at:  info@verostech.com

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