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Customer Support Analyst Jobs in Virginia (NOW HIRING)

nLeague

Technical Support Analyst

Colonial Heights, VA · On-site

$25 - $30/hr

Technical Support Analyst Client: VSU Location: 2430 Pine Forest Dr, Colonial Heights, VA 23834 ... CompTIA A+, Network+, or Google IT Support Professional Certificate. · Customer Service: A ...

nLeague

Technical Support analyst

Salem, VA · On-site

Strong Customer Service skills that include a "customer first" attitude. Position is responsible for agency-specific end user support throughout Salem District VDOT. Provides troubleshooting, problem ...

Accylerate

Technical Support Analyst

Richmond, VA · On-site

Technical Support Specialist Duration: 12 Months Extendable Location: Richmond, VA Position Summary ... Skilled in customer service and maintaining a professional, supportive demeanor with end users.

Leidos

Administrative Support Analyst

Alexandria, VA · On-site

Everything we do is built on a commitment to do what is right for our customers, our people, and ... We are seeking an experienced, professional Administrative Support Analyst to support a DoW ...

nLeague

Technical Support Analyst 2

Culpeper, VA · On-site

Job Id: 762179 Position: Tech Support Analyst 2 Client: VDOT Location: VDOT Culpeper District IT ... Deliver outstanding customer service with a strong "customer-first" approach * Maintain accurate ...

My3Tech

Technical Support Analyst 4

Petersburg, VA · On-site

Technical Support Analyst 4 Location: Petersburg, VA (Hybrid) Duration: Long-Term Contract ... Deliver excellent customer service and technical support to internal staff. Required Skills ...

Endries

Customer Support Specialist

Lynchburg, VA · On-site

$17.50 - $23.50/hr

... an Customer Support Specialist in Lynchburg, VA. If you're looking for a great mix between sales ... Good analytic and organizational abilities required * Attentive to detail * Quick learner * Self ...

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Customer Support Analyst information

See Virginia salary details

$12

$27

$39

How much do customer support analyst jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for customer support analyst in Virginia is $27.68, according to ZipRecruiter salary data. Most workers in this role earn between $20.24 and $39.33 per hour, depending on experience, location, and employer.

What does a customer support analyst do?

A customer support analyst collects and analyzes customer data and then works to develop resolutions for issues. Job duties include communicating with customers through phone and email, executing research strategies to improve productivity and customer satisfaction, and promptly following up with customer requests. In this job, you use surveys, reports, and other techniques to troubleshoot issues, and you may train new employees. This career requires customer service and communication skills, and many employees prefer experience in sales, marketing, or customer service. Qualifications typically include a bachelor’s degree or a combination of training and education. Some companies may also require in-house training that’s industry-specific.

What is a customer support analyst?

A Customer Support Analyst is a professional who assists customers by resolving their technical or service-related issues, often acting as the first point of contact for support inquiries. They analyze customer problems, provide solutions, and escalate complex issues to higher-level support teams if necessary. Their primary goal is to ensure customer satisfaction by delivering timely and effective assistance, collecting feedback, and often helping to improve support processes. Customer Support Analysts work across various industries, including technology, finance, and retail.

What are the key skills and qualifications needed to thrive as a customer support analyst, and why are they important?

To thrive as a Customer Support Analyst, you need strong problem-solving abilities, knowledge of customer service principles, and usually a bachelor's degree or equivalent experience. Familiarity with CRM software (like Salesforce or Zendesk), ticketing systems, and basic troubleshooting tools is typically required. Excellent communication, patience, and active listening are standout soft skills for this role. These skills and qualities are crucial for efficiently resolving customer issues, ensuring satisfaction, and maintaining positive company reputation.

How does a customer support analyst typically collaborate with other departments to resolve customer issues?

Customer Support Analysts frequently work with teams such as Product Development, Engineering, and Sales to address complex customer problems. When an issue requires technical expertise or product changes, analysts escalate cases and provide detailed feedback to these departments, ensuring accurate and prompt solutions. This collaboration not only helps resolve individual cases but also contributes to identifying and fixing recurring issues, improving the overall customer experience. Regular communication and interdepartmental meetings are common to keep everyone aligned and informed.
More about Customer Support Analyst jobs
What are the most commonly searched types of Customer Support Analyst jobs in Virginia? The most popular types of Customer Support Analyst jobs in Virginia are:
What are popular job titles related to Customer Support Analyst jobs in Virginia? For Customer Support Analyst jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Customer Support Analyst jobs in Virginia look for? The top searched job categories for Customer Support Analyst jobs in Virginia are:
What cities in Virginia are hiring for Customer Support Analyst jobs? Cities in Virginia with the most Customer Support Analyst job openings:
What are popular job titles related to Customer Support Analyst jobs in VA? For Customer Support Analyst jobs in VA, the most frequently searched job titles are:
Customer Support Analyst jobs near you
Infographic showing various Customer Support Analyst job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $57,576 per year, or $27.7 per hour.

End User Support Analyst - I

Indotronix International Corporation

Ashburn, VA • On-site

$23/hr

Full-time

Re-posted 7 days ago

Job description

End User Support Analyst - I | Ashburn, Virginia, United States [About the Role] Join a dynamic, entry-level IT team as an End User Support Analyst - I, supporting sales operations and system improvements at a leading technology company. Based in Ashburn, VA, or flexible locations, you'll work in a hybrid model with the potential for fully remote work. This is an ideal opportunity for recent graduates or early-career professionals eager to build expertise in data analysis, customer service, and application testing. [Responsibilities] - Review, research, and establish Sales Account & NASP requests using provided tools and data sources - Conduct CLE review and cleanup to ensure unique customer records - Test and accept new GCH application functionality, providing actionable feedback - Deliver exceptional customer service via phone and email - Collaborate with team members to quickly learn new tools and adapt to process changes - Support system testing during evenings or weekends as needed - Consistently meet or exceed service level agreements under tight deadlines [Required Skills and Experience] - 0-3 years of experience in a similar support or analyst role (entry-level welcome) - Proficient in Microsoft Excel and Google Sheets for manual data review and analysis - Strong written and verbal English communication skills - Fast learner with proven ability to master new technologies and workflows - Effective teamwork and adaptability in a fast-paced environment - Willingness to support off-hours testing when required [Preferred Skills] - Customer service background - Data analysis certifications - Bachelor's degree or relevant education - Para-legal knowledge [Benefits] - Competitive hourly rate up to $23.00 - Hybrid work environment with potential for remote flexibility - Exposure to large-scale IT and sales support operations - Opportunities for professional growth and skill development - Collaborative team culture with mentorship from experienced professionals [How to Apply] Submit your updated resume highlighting relevant skills and experience. Qualified candidates will be contacted for a prompt interview process.
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About Indotronix

Sourced by ZipRecruiter

In 1986, Indotronix established itself in the staffing space. 22 years later, Avani entered the scene, offering consulting and technology development. Finally, in 2016, the two joined forces to begin delivering talent across all areas, from Staffing to Consulting to unique platform development.

Industry

Recruiting and staffing services

Company size

1,001 - 5,000 Employees

Headquarters location

Rochester, NY, US

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