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Customer Support Analyst Jobs (NOW HIRING)

PureCars

Product Support Analyst

Kansas City, MO

Work cross-functionally with our product, engineering, operational and customer support teams to ... Google analytics and/or Google Tag Manager knowledge * SQL knowledge * Experience using Jira and ...

Esker

Support Analyst

Middleton, WI · On-site +1

$53K - $68K/yr

The Role We're seeking a Support Analyst to join our customer support organization, responsible for delivering advanced tier technical support for our cloud-based software platform. In this role, you ...

Abrigo

Support Analyst

Raleigh, NC · On-site +1

The Support Analyst will be accountable for driving the resolution of product issues from start to ... Call and communicate with customers about support requests and enhancements * Ensure a fast time to ...

Sageworks

Support Analyst

Raleigh, NC · On-site +1

The Support Analyst will be accountable for driving the resolution of product issues from start to ... Call and communicate with customers about supportrequests and enhancements * Ensure a fast time to ...

Abrigo

Support Analyst

Raleigh, NC · On-site +1

The Support Analyst will be accountable for driving the resolution of product issues from start to ... Call and communicate with customers about support requests and enhancements * Ensure a fast time to ...

Abrigo

Support Analyst

Austin, TX · On-site +1

The Support Analyst will be accountable for driving the resolution of product issues from start to ... Call and communicate with customers about support requests and enhancements * Ensure a fast time to ...

Sageworks

Support Analyst

Austin, TX · On-site +1

The Support Analyst will be accountable for driving the resolution of product issues from start to ... Call and communicate with customers about supportrequests and enhancements * Ensure a fast time to ...

ITech Recruiting

Applications Support

New York, NY

First Line Support Analyst A position exists for an experienced administrator to fill a First Line Support Analyst within the Customer Support Group. The candidate must have a minimum of 3 years ...

Harris

$60K - $70K/yr

Summary The Aumentum Technologies support team is seeking a Support Analyst to provide application support to customers that will involve answering complex questions on the function and usage of our ...

Harris

Support Analyst

Indiana, PA

$60K - $70K/yr

Summary The Aumentum Technologies support team is seeking a Support Analyst to provide application support to customers that will involve answering complex questions on the function and usage of our ...

Harris

Support Analyst

Ohio, IL

$60K - $70K/yr

Summary The Aumentum Technologies support team is seeking a Support Analyst to provide application support to customers that will involve answering complex questions on the function and usage of our ...

Sharetec

Customer Success Support Analyst

Fort Wayne, IN · On-site

$40K - $52K/yr

The Role As a Customer Success Support Analyst, you are the voice of Sharetec - the first point of contact when a credit union client needs help. You'll deliver outstanding, first-in-class support by ...

Sharetec

Customer Success Support Analyst

Fort Wayne, IN · On-site

$40K - $52K/yr

Sharetec is looking for a Customer Success Support Analyst to join our team! At Sharetec, we believe in a people-first business. Our mission is to make millions of people's lives easier by developing ...

Sharetec

Customer Success Support Analyst

Fort Wayne, IN · On-site

$40K - $52K/yr

Sharetec is looking for a Customer Success Support Analyst to join our team! At Sharetec, we believe in a people-first business. Our mission is to make millions of people's lives easier by developing ...

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Customer Support Analyst information

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How much do customer support analyst jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for customer support analyst in the United States is $27.92, according to ZipRecruiter salary data. Most workers in this role earn between $20.43 and $39.66 per hour, depending on experience, location, and employer.

What does a customer support analyst do?

A customer support analyst collects and analyzes customer data and then works to develop resolutions for issues. Job duties include communicating with customers through phone and email, executing research strategies to improve productivity and customer satisfaction, and promptly following up with customer requests. In this job, you use surveys, reports, and other techniques to troubleshoot issues, and you may train new employees. This career requires customer service and communication skills, and many employees prefer experience in sales, marketing, or customer service. Qualifications typically include a bachelor’s degree or a combination of training and education. Some companies may also require in-house training that’s industry-specific.

What is a customer support analyst?

A Customer Support Analyst is a professional who assists customers by resolving their technical or service-related issues, often acting as the first point of contact for support inquiries. They analyze customer problems, provide solutions, and escalate complex issues to higher-level support teams if necessary. Their primary goal is to ensure customer satisfaction by delivering timely and effective assistance, collecting feedback, and often helping to improve support processes. Customer Support Analysts work across various industries, including technology, finance, and retail.

What are the key skills and qualifications needed to thrive as a customer support analyst, and why are they important?

To thrive as a Customer Support Analyst, you need strong problem-solving abilities, knowledge of customer service principles, and usually a bachelor's degree or equivalent experience. Familiarity with CRM software (like Salesforce or Zendesk), ticketing systems, and basic troubleshooting tools is typically required. Excellent communication, patience, and active listening are standout soft skills for this role. These skills and qualities are crucial for efficiently resolving customer issues, ensuring satisfaction, and maintaining positive company reputation.

How does a customer support analyst typically collaborate with other departments to resolve customer issues?

Customer Support Analysts frequently work with teams such as Product Development, Engineering, and Sales to address complex customer problems. When an issue requires technical expertise or product changes, analysts escalate cases and provide detailed feedback to these departments, ensuring accurate and prompt solutions. This collaboration not only helps resolve individual cases but also contributes to identifying and fixing recurring issues, improving the overall customer experience. Regular communication and interdepartmental meetings are common to keep everyone aligned and informed.
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Customer Support Analyst jobs near you
Infographic showing various Customer Support Analyst job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $58,075 per year, or $27.9 per hour.

Technical Support Analyst

Procom Consultants Group

Dallas, TX

Contractor

Re-posted 22 days ago

Job description

Company Description

Procom is a leading provider of professional IT services and staffing to businesses and governments in Canada.
With revenues over $500 million, the Branham Group has recognized Procom as the 3rd largest professional services firm in Canada and is now the largest "Canadian-Owned" IT staffing/consulting company.
Procom's areas of staffing expertise include:
Application Development
Project Management
Quality Assurance
Business/Systems Analysis
Datawarehouse & Business Intelligence
Infrastructure & Network Services
Risk Management & Compliance
Business Continuity & Disaster Recovery
Security & Privacy
Specialties Contract Staffing (Staff Augmentation)
Permanent Placement (Staff Augmentation)
ICAP (Contractor Payroll)
Flextrack (Vendor Management System)

Job Description

Technical Support Analyst


On behalf of our client, Procom Services is searching for a Technical Support Analyst for a contract opportunity in Dallas, Texas. 


Technical Support Analyst Job Details


Provide both reactive and proactive assistance to all external customers 

Troubleshoot and resolution of open incidents 

Troubleshoot/qualify incidents before escalating into Tier-II

Liaise with Tier-II, to facilitate feedback 

Record and document all issues related to the customers 

The creation of documented solutions for both internal and external support web-pages 

Technical Support Analyst Mandatory Skills


Familiarity with cooperate network infrastructures 

Experience with one or more of Operating Systems (Windows, UNIX, and Mac OS)

A strong working knowledge of networking, as well as installation, troubleshooting, upgrading, integration, protocols and client/server operations is required. 

Basic Administration/Maintenance of Microsoft SQL Server. 

Industry or professional organization certifications in computing fields are not required but highly desirable (MCSE, Network +, Security +, etc.) 

At least two years of full time experience in customer care/customer support. 

Advanced writing and verbal communication skills.

Ability to multi-task and prioritize job requirements. 

Strong personal organization skills. 

Bachelor's degree preferred, but not required. 

McAfee's product knowledge is a plus


Technical Support Analyst Start Date


ASAP


Technical Support Analyst Assignment Length


12+ Months


"Please note that we are not able to work with candidates on H1B Visas or candidates represented by third parties."

Additional Information

All your information will be kept confidential according to EEO guidelines. Please send your resume in Word format only. 

Apply