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Customer Support Analyst Jobs (NOW HIRING)

Agfa

Customer Support Analyst, Tier I

HI · Remote

The Customer Support Analyst, Tier 1 will consult with users to provide remote technical support and services. The Customer Support Analyst, Tier 1 will use a wide variety of systems analysis ...

SAIC

Customer Support Analyst mac OS

Alexandria, VA · On-site

$90/hr

ORA_ON_SITE Description SAIC is seeking (macOS) Customer Support Analyst to support DCSA's OneIT program out of Alexandria, VA. This is a fully onsite position with a target salary of $90-100k.

SAIC

Customer Support Analyst mac OS

Quantico, VA · On-site

$90/hr

ORA_ON_SITE Description SAIC is seeking (macOS) Customer Support Analyst to support DCSA's OneIT program out of Quantico, VA. This is a fully onsite position with a target salary of $90-100k.

IFAS LLC

Payroll Customer Support Analyst

Charleston, SC · On-site

$49K - $61K/yr

Analysts are required to enter all customer issues into the tracking system. * The Payroll Customer Support Project Assistant supports Department of State employees and retired annuitants and their ...

SAIC

Customer Support Analyst mac OS

Quantico, VA · On-site

SAIC is seeking a Customer Support Analyst with a macOS focus to support DCSA's OneIT program out of Quantico, VA. The role involves providing advanced technical support for macOS systems ...

Harris

Support Analyst

Allen, TX

$60K - $70K/yr

Support Analyst Harris Govern - Allen, Texas Harris Govern is a software provider for the property ... We place a high value on customer relationships to promote 'customers for life' and focus on ...

Harris

Support Analyst

Allen, TX · On-site

$60K - $70K/yr

Support Analyst Harris Govern - Allen, Texas Harris Govern is a software provider for the property ... We place a high value on customer relationships to promote 'customers for life' and focus on ...

Colorado CustomWare

Support Analyst

Allen, TX

$60K - $70K/yr

Support Analyst Harris Govern - Allen, Texas Harris Govern is a software provider for the property ... We place a high value on customer relationships to promote 'customers for life' and focus on ...

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Customer Support Analyst information

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How much do customer support analyst jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for customer support analyst in the United States is $27.92, according to ZipRecruiter salary data. Most workers in this role earn between $20.43 and $39.66 per hour, depending on experience, location, and employer.

What is a customer support analyst?

A Customer Support Analyst is a professional who assists customers by resolving their technical or service-related issues, often acting as the first point of contact for support inquiries. They analyze customer problems, provide solutions, and escalate complex issues to higher-level support teams if necessary. Their primary goal is to ensure customer satisfaction by delivering timely and effective assistance, collecting feedback, and often helping to improve support processes. Customer Support Analysts work across various industries, including technology, finance, and retail.

What does a customer support analyst do?

A customer support analyst collects and analyzes customer data and then works to develop resolutions for issues. Job duties include communicating with customers through phone and email, executing research strategies to improve productivity and customer satisfaction, and promptly following up with customer requests. In this job, you use surveys, reports, and other techniques to troubleshoot issues, and you may train new employees. This career requires customer service and communication skills, and many employees prefer experience in sales, marketing, or customer service. Qualifications typically include a bachelor’s degree or a combination of training and education. Some companies may also require in-house training that’s industry-specific.

What are the key skills and qualifications needed to thrive as a customer support analyst, and why are they important?

To thrive as a Customer Support Analyst, you need strong problem-solving abilities, knowledge of customer service principles, and usually a bachelor's degree or equivalent experience. Familiarity with CRM software (like Salesforce or Zendesk), ticketing systems, and basic troubleshooting tools is typically required. Excellent communication, patience, and active listening are standout soft skills for this role. These skills and qualities are crucial for efficiently resolving customer issues, ensuring satisfaction, and maintaining positive company reputation.

How does a customer support analyst typically collaborate with other departments to resolve customer issues?

Customer Support Analysts frequently work with teams such as Product Development, Engineering, and Sales to address complex customer problems. When an issue requires technical expertise or product changes, analysts escalate cases and provide detailed feedback to these departments, ensuring accurate and prompt solutions. This collaboration not only helps resolve individual cases but also contributes to identifying and fixing recurring issues, improving the overall customer experience. Regular communication and interdepartmental meetings are common to keep everyone aligned and informed.
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Customer Support Analyst jobs near you
Infographic showing various Customer Support Analyst job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $58,075 per year, or $27.9 per hour.

Permit & Customer Support Analyst

SUNSHINE ENTERPRISE USA LLC

Orlando, FL

Contractor

Re-posted 3 days ago

Job description

Job Title: Permit Analyst/CSR/Admin Assistant Employment Type: Contract / Full-Time Work Mode: Onsite / Hybrid / Remote (as applicable) Schedule: Business Hours (Monday-Friday) Location: [Insert Location] Position Overview We are seeking a detail-oriented and customer-focused Application Support Specialist to support the intake, review, and processing of permit and service-related applications. This role is ideal for individuals with backgrounds in customer service, administrative support, front desk operations, call centers, or office coordination who are comfortable working with forms, data, and customer inquiries. No prior permit experience is required - training will be provided.

Key Responsibilities Receive, review, and process permit or application requests for completeness and accuracy Enter and maintain application data in internal systems, databases, or tracking tools Respond to customer inquiries via phone, email, or in person regarding application status, requirements, and next steps Provide clear guidance to applicants on documentation, forms, and procedural requirements Coordinate with internal departments to route applications and resolve missing or incorrect information Track application progress and ensure timely follow-up and resolution Maintain organized records in compliance with internal policies and regulatory standards Prepare basic reports, logs, or summaries related to application volume and status Deliver professional, courteous customer service at all times Required Qualifications 1+ year of experience in Customer Service, Administrative Support, Office Assistant, Front Desk, Call Center, or Clerical roles Strong attention to detail and accuracy when handling forms and data Comfortable working with computers and multiple systems Basic proficiency in Microsoft Office (Word, Excel, Outlook) or similar tools Ability to communicate clearly and professionally with customers and internal teams Strong organizational and time-management skills Training & Support Full training provided on permit processes, systems, and procedures Ongoing support from supervisors and team leads Clear process documentation and job aids available Who Should Apply This role is a great fit for candidates who have worked as: Customer Service Representative Administrative Assistant Office Clerk Front Desk Coordinator Call Center Agent Receptionist Data Entry Clerk If you enjoy helping people, working with documents, and ensuring processes run smoothly, we encourage you to apply.

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