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Customer Support Analyst Jobs (NOW HIRING)

Coxhealth

IT Customer Support Analyst

Springfield, MO · On-site

Benefits | CoxHealth The Information Technology Customer Support Analyst will be responsible for providing technical support to end-users of IT systems and applications. The role involves diagnosing ...

Lancesoft INC

Service & Support Analyst

San Diego, CA · On-site

$25 - $37/hr

... Customer support, service operations, and cross-functional collaboration Education: 2+ years of relevant experience and a Bachelor's degree required. Soft skills: * Excellent communication ...

OneTrust

Support Analyst

San Francisco, CA · On-site

Actively and autonomously manage a varied workload of customer support cases, keeping customers ... Complex analytical problem-solving skills * Continuous improvement mindset and ability to ...

Harris

$60K - $70K/yr

Summary The Aumentum Technologies support team is seeking a Support Analyst to provide application support to customers that will involve answering complex questions on the function and usage of our ...

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How much do customer support analyst jobs pay per hour?

As of Jul 4, 2026, the average hourly pay for customer support analyst in the United States is $27.92, according to ZipRecruiter salary data. Most workers in this role earn between $20.43 and $39.66 per hour, depending on experience, location, and employer.

What Does a Customer Support Analyst Do?

A customer support analyst collects and analyzes customer data and then works to develop resolutions for issues. Job duties include communicating with customers through phone and email, executing research strategies to improve productivity and customer satisfaction, and promptly following up with customer requests. In this job, you use surveys, reports, and other techniques to troubleshoot issues, and you may train new employees. This career requires customer service and communication skills, and many employees prefer experience in sales, marketing, or customer service. Qualifications typically include a bachelor’s degree or a combination of training and education. Some companies may also require in-house training that’s industry-specific.

What is a Customer Support Analyst?

A Customer Support Analyst is a professional who assists customers by resolving their technical or service-related issues, often acting as the first point of contact for support inquiries. They analyze customer problems, provide solutions, and escalate complex issues to higher-level support teams if necessary. Their primary goal is to ensure customer satisfaction by delivering timely and effective assistance, collecting feedback, and often helping to improve support processes. Customer Support Analysts work across various industries, including technology, finance, and retail.

What are the key skills and qualifications needed to thrive as a Customer Support Analyst, and why are they important?

To thrive as a Customer Support Analyst, you need strong problem-solving abilities, knowledge of customer service principles, and usually a bachelor's degree or equivalent experience. Familiarity with CRM software (like Salesforce or Zendesk), ticketing systems, and basic troubleshooting tools is typically required. Excellent communication, patience, and active listening are standout soft skills for this role. These skills and qualities are crucial for efficiently resolving customer issues, ensuring satisfaction, and maintaining positive company reputation.

How does a Customer Support Analyst typically collaborate with other departments to resolve customer issues?

Customer Support Analysts frequently work with teams such as Product Development, Engineering, and Sales to address complex customer problems. When an issue requires technical expertise or product changes, analysts escalate cases and provide detailed feedback to these departments, ensuring accurate and prompt solutions. This collaboration not only helps resolve individual cases but also contributes to identifying and fixing recurring issues, improving the overall customer experience. Regular communication and interdepartmental meetings are common to keep everyone aligned and informed.
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Customer Support Analyst jobs near you
Infographic showing various Customer Support Analyst job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 75% Full Time, and 24% Part Time. Highlights an 81% Physical, 7% Hybrid, and 12% Remote job distribution, with an average salary of $58,075 per year, or $27.9 per hour.
IT Customer Support Analyst

IT Customer Support Analyst

Coxhealth

Springfield, MO • On-site

Full-time

Medical, Dental, Vision, Retirement

Posted 17 days ago

CoxHealth rating

6.6

Company rating: 6.6 out of 10

Based on 229 frontline employees who took The Breakroom Quiz

563rd of 877 rated healthcare providers

Job description

Facility:

Chase Building: 303 E Republic Rd, Springfield, Missouri, United States of America, 65807

Department:

1709 IT Service Desk

Scheduled Weekly Hours:

40

Hours:

8:00 Am - 4:30 PM

Work Shift:

Day Shift (United States of America)

CoxHealth is a leading healthcare system serving 25 counties across southwest Missouri and northern Arkansas. The organization includes six hospitals, 5 ERs, and over 80 clinics. CoxHealth has earned the following honors for workplace excellence:

  • Named one of Modern Healthcare's Best Places to work five times.

  • Named one of America's Greatest Workplaces, Greatest Workplaces in Healthcare (2025, 2026), Greatest Workplaces for Women (2023, 2024), and Greatest Workplaces for Diversity (2024) by Newsweek and Plant-A Insights Group.

  • Acknowledged by Forbes as one of the Best Employers for New Grads.

  • Healthcare Innovation'sTop Companies to Work for in Healthcare (2025).

Benefits

  • Medical, Vision, Dental, Retirement with Employer Match and more (20+ hrs/week)

  • For a comprehensive list of benefits, please click here:Benefits | CoxHealth

Job Description:

The Information Technology Customer Support Analyst will be responsible for providing technical support to end-users of IT systems and applications. The role involves diagnosing and resolving technical issues, providing guidance and training to end-users, and ensuring that all issues are resolved in a timely and effective manner. The Information Technology Customer Support Analyst will also be responsible for documenting support requests and maintaining accurate records of support incidents.Education: Preferred: Associate's degree in Computer Science, Information Technology,Experience: Preferred: 1 year of experience in IT customer support, with a focus on end-user support and troubleshooting.Skills: Basic understanding of commonly used operating systems (e.g., Windows, macOS) and software applications. Strong communication skills, empathy, and patience to effectively assist end users with technical issues. Ability to diagnose and resolve simple technical problems such as password resets and basic software issues. Ability to effectively document support request and solutions for future reference.Licensure/Certification/Registration: N/A

What CoxHealth employees say

Pay

Benefits

Hours and flexibility

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