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Customer Support Analyst Jobs in Iowa (NOW HIRING)

TelePharm

Support Analyst

Iowa City, IA

As Support Analyst you will play a critical role in our customer's success by developing processes to provide them with an unmatched onboarding and support experience. You are a creative and self ...

SHAZAM

Digital Support Analyst

Des Moines, IA · On-site

$20.80 - $29.80/hr

We are a trusted partner to our valued customers providing answers, choice, and innovation with an ... SHAZAM is looking for a Digital Support Analyst to join our team. In this role, you will be ...

Van Meter Inc.

Sales Support Analyst

Cedar Rapids, IA · On-site

The role includes analyzing and adjusting customer and system pricing, supporting account strategy through regular collaboration with Sales, and identifying opportunities to improve margin, data ...

Van Meter Inc.

Sales Support Analyst

Cedar Rapids, IA · On-site

The role includes analyzing and adjusting customer and system pricing, supporting account strategy through regular collaboration with Sales, and identifying opportunities to improve margin, data ...

Van Meter Inc

Sales Support Analyst

Cedar Rapids, IA · On-site

The role includes analyzing and adjusting customer and system pricing, supporting account strategy through regular collaboration with Sales, and identifying opportunities to improve margin, data ...

Van Meter

Sales Support Analyst

Cedar Rapids, IA

The role includes analyzing and adjusting customer and system pricing, supporting account strategy through regular collaboration with Sales, and identifying opportunities to improve margin, data ...

Arete Technologies, Inc.

Help Desk Support

Coralville, IA · On-site

$18.75 - $25.50/hr

The Client has an opening for an IT Customer Support Analyst. Scheduled shift will be first shift, 7:00 a.m. - 4:00 p.m., Monday through Friday for a 40 hour week. Duties include assisting customers ...

Arete Technologies, Inc.

Help Desk Support 3

Coralville, IA

$18.75 - $25.50/hr

Health Care Information Systems has an opening for an IT Customer Support Analyst. Scheduled shift will be first shift, 7:00 a.m. - 4:00 p.m., Monday through Friday for a 40 hour week. Duties include ...

Arete Technologies, Inc.

Help Desk Support 3

Coralville, IA

$18.75 - $25.50/hr

Health Care Information Systems has an opening for an IT Customer Support Analyst. Scheduled shift will be first shift, 7:00 a.m. - 4:00 p.m., Monday through Friday for a 40 hour week. Duties include ...

360 IT Professionals

Help Desk Support 3

Coralville, IA · On-site

$18.75 - $25.50/hr

Health Care Information Systems has an opening for an IT Customer Support Analyst. Scheduled shift will be first shift, 7:00 a.m. - 4:00 p.m., Monday through Friday for a 40 hour week. Duties include ...

360 IT Professionals

Help Desk Support 3

Coralville, IA · On-site

$18.75 - $25.50/hr

Health Care Information Systems has an opening for an IT Customer Support Analyst. Scheduled shift will be first shift, 7:00 a.m. - 4:00 p.m., Monday through Friday for a 40 hour week. Duties include ...

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Customer Support Analyst information

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How much do customer support analyst jobs pay per hour?

As of Jul 26, 2026, the average hourly pay for customer support analyst in Iowa is $26.22, according to ZipRecruiter salary data. Most workers in this role earn between $19.18 and $37.26 per hour, depending on experience, location, and employer.

What Does a Customer Support Analyst Do?

A customer support analyst collects and analyzes customer data and then works to develop resolutions for issues. Job duties include communicating with customers through phone and email, executing research strategies to improve productivity and customer satisfaction, and promptly following up with customer requests. In this job, you use surveys, reports, and other techniques to troubleshoot issues, and you may train new employees. This career requires customer service and communication skills, and many employees prefer experience in sales, marketing, or customer service. Qualifications typically include a bachelor’s degree or a combination of training and education. Some companies may also require in-house training that’s industry-specific.

What is a Customer Support Analyst?

A Customer Support Analyst is a professional who assists customers by resolving their technical or service-related issues, often acting as the first point of contact for support inquiries. They analyze customer problems, provide solutions, and escalate complex issues to higher-level support teams if necessary. Their primary goal is to ensure customer satisfaction by delivering timely and effective assistance, collecting feedback, and often helping to improve support processes. Customer Support Analysts work across various industries, including technology, finance, and retail.

What are the key skills and qualifications needed to thrive as a Customer Support Analyst, and why are they important?

To thrive as a Customer Support Analyst, you need strong problem-solving abilities, knowledge of customer service principles, and usually a bachelor's degree or equivalent experience. Familiarity with CRM software (like Salesforce or Zendesk), ticketing systems, and basic troubleshooting tools is typically required. Excellent communication, patience, and active listening are standout soft skills for this role. These skills and qualities are crucial for efficiently resolving customer issues, ensuring satisfaction, and maintaining positive company reputation.

How does a Customer Support Analyst typically collaborate with other departments to resolve customer issues?

Customer Support Analysts frequently work with teams such as Product Development, Engineering, and Sales to address complex customer problems. When an issue requires technical expertise or product changes, analysts escalate cases and provide detailed feedback to these departments, ensuring accurate and prompt solutions. This collaboration not only helps resolve individual cases but also contributes to identifying and fixing recurring issues, improving the overall customer experience. Regular communication and interdepartmental meetings are common to keep everyone aligned and informed.
More about Customer Support Analyst jobs
What are popular job titles related to Customer Support Analyst jobs in Iowa? For Customer Support Analyst jobs in Iowa, the most frequently searched job titles are:
What job categories do people searching Customer Support Analyst jobs in Iowa look for? The top searched job categories for Customer Support Analyst jobs in Iowa are:
What are popular job titles related to Customer Support Analyst jobs in IA? For Customer Support Analyst jobs in IA, the most frequently searched job titles are:
Customer Support Analyst jobs near you
Infographic showing various Customer Support Analyst job openings in Iowa as of July 2026, with employment types broken down into 1% Locum Tenens, 1% Internship, 82% Full Time, 10% Part Time, 1% Temporary, and 5% Contract. Highlights an 84% Physical, 4% Hybrid, and 12% Remote job distribution, with an average salary of $54,547 per year, or $26.2 per hour.
Support Analyst

Support Analyst

TelePharm

Iowa City, IA

Full-time

Posted 23 days ago

Job description

About the Position TelePharm builds software for healthcare organizations to streamline workflow and communication in order to strengthen their patient relationships and adherence outcomes. We seek to enable broader global patient access to cutting-edge personalized medicine. Our clients range from mom and pop pharmacies to large healthcare systems across the United States.

Being part of a small team means wearing many hats. As Support Analyst you will play a critical role in our customer's success by developing processes to provide them with an unmatched onboarding and support experience. You are a creative and self-motivated individual, excited to learn new things and tackle new problems.

You thrive in a startup environment that demands you stretch yourself, and you flat out get stuff done. Responsibilities and Expectations Become a TelePharm platform expert including backend / technical workings and practical business applications. Promote revenue growth, customer adoption, retention, and overall satisfaction.

Act as a bridge between development and customer success team. Level 2 support. Technical documentation for publishing on customer success team knowledge base.

Contribute to the development of customer success team software tools - release distribution, rapid deployment, and testing tools. Hardware discovery, management, configuration. Customer and user onboarding process development and automation.

Determine minimal use case to recreate and resolve software and network issues immediately, or provide concise details to development team for further analysis and resolution. Maintain and enhance customer satisfaction by providing proactive support and communication. Travel 25% Skills and Requirements Exhibit strong leadership, communication, team-first attitude and problem-solving skills.

Ability to work independently and take initiative to complete tasks and identify problems with little to no direction. Exceptional project management and analytical skills. Network configurations and troubleshooting, (VPN, Firewall, etc).

Some scripting language knowledge (JavaScript, Python, etc). Understanding of Software as a Service Ability to identify and submit product enhancement requests Experience with networking, wireless, firewalls, security, anti-virus, remote access, user management and backup. System monitoring, alerting, problem logging, and coordinating tasks effectively to troubleshoot issues for prompt resolution.

Bonus Points Working knowledge of HTML/CSS Pharmaceutical/Health Care experience HIPAA/PHI training Pharmacy Technician experience About TelePharm We are a small team of technology enthusiasts, and we like to have fun while changing an industry. We work out of a unique office space in downtown Iowa City. We offer health benefits, competitive compensation, Taco Tuesdays, discounted downtown parking and a working environment with team members who want to be the best at what they do.

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