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Customer Support Analyst Jobs in Iowa (NOW HIRING)

360 IT Professionals

Help Desk Support 3

Coralville, IA

$18.75 - $25.50/hr

Health Care Information Systems has an opening for an IT Customer Support Analyst. Scheduled shift will be first shift, 7:00 a.m. - 4:00 p.m., Monday through Friday for a 40 hour week. Duties include ...

American Equity

IT Support Analyst I

Des Moines, IA · On-site

The IT Service Center Analyst I is responsible for ensuring proper computer operation so that end ... Strong customer service orientation. * Excellent verbal and written communication skills including ...

vTech Solution

Service desk

Coralville, IA · On-site

The IT Support Analyst position acts as the front-line customer contact point for Health Care Information Systems. The position provides basic customer service and support for UI Health Care computer ...

HNI

Customer Experience Analyst 1

Muscatine, IA · On-site

The Customer Experience Analyst 1 is responsible for sourcing, analyzing, and presenting data to support decision-making. This role will improve order and material flow, assist in developing ...

Workiva, Inc.

VP of Customer Experience

Ames, IA · On-site

$135K - $173K/yr

Drive insight-to-action loops by leveraging C360 intelligence, product telemetry, support analytics, and customer feedback. * Lead capacity planning, workforce management, tooling strategy, process ...

Collabera

Parts Forecast Analyst

Ottumwa, IA

... ensure customer support objectives of percent fill and inventory objectives of turn and assets ... Requires analysis of past usage trends and some product knowledge. Reviews and provides input for ...

Lightedge

Support Engineer

Des Moines, IA · On-site

Support Premier level customers following designated procedures and priorities * Solve complex ... Possess an analytical and problem-solving mindset * 5 Years of cross platform support experience ...

Lightedge

Support Engineer

Des Moines, IA · On-site

Support Premier level customers following designated procedures and priorities * Solve complex ... Possess an analytical and problem-solving mindset * 5 Years of cross platform support experience ...

Lightedge

Support Engineer

Des Moines, IA · On-site

Support Premier level customers following designated procedures and priorities * Solve complex ... Possess an analytical and problem-solving mindset * 5 Years of cross platform support experience ...

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All JobsCustomer Support Analyst JobsCustomer Support Analyst Jobs in Iowa

Customer Support Analyst information

See Iowa salary details

$11

$26

$37

How much do customer support analyst jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for customer support analyst in Iowa is $26.22, according to ZipRecruiter salary data. Most workers in this role earn between $19.18 and $37.26 per hour, depending on experience, location, and employer.

What is a customer support analyst?

A Customer Support Analyst is a professional who assists customers by resolving their technical or service-related issues, often acting as the first point of contact for support inquiries. They analyze customer problems, provide solutions, and escalate complex issues to higher-level support teams if necessary. Their primary goal is to ensure customer satisfaction by delivering timely and effective assistance, collecting feedback, and often helping to improve support processes. Customer Support Analysts work across various industries, including technology, finance, and retail.

What does a customer support analyst do?

A customer support analyst collects and analyzes customer data and then works to develop resolutions for issues. Job duties include communicating with customers through phone and email, executing research strategies to improve productivity and customer satisfaction, and promptly following up with customer requests. In this job, you use surveys, reports, and other techniques to troubleshoot issues, and you may train new employees. This career requires customer service and communication skills, and many employees prefer experience in sales, marketing, or customer service. Qualifications typically include a bachelor’s degree or a combination of training and education. Some companies may also require in-house training that’s industry-specific.

What are the key skills and qualifications needed to thrive as a customer support analyst, and why are they important?

To thrive as a Customer Support Analyst, you need strong problem-solving abilities, knowledge of customer service principles, and usually a bachelor's degree or equivalent experience. Familiarity with CRM software (like Salesforce or Zendesk), ticketing systems, and basic troubleshooting tools is typically required. Excellent communication, patience, and active listening are standout soft skills for this role. These skills and qualities are crucial for efficiently resolving customer issues, ensuring satisfaction, and maintaining positive company reputation.

How does a customer support analyst typically collaborate with other departments to resolve customer issues?

Customer Support Analysts frequently work with teams such as Product Development, Engineering, and Sales to address complex customer problems. When an issue requires technical expertise or product changes, analysts escalate cases and provide detailed feedback to these departments, ensuring accurate and prompt solutions. This collaboration not only helps resolve individual cases but also contributes to identifying and fixing recurring issues, improving the overall customer experience. Regular communication and interdepartmental meetings are common to keep everyone aligned and informed.
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What job categories do people searching Customer Support Analyst jobs in Iowa look for?

The top searched job categories for Customer Support Analyst jobs in Iowa are:

What are popular job titles related to Customer Support Analyst jobs in IA?

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Customer Support Analyst jobs near you
Infographic showing various Customer Support Analyst job openings in Iowa as of August 2026, with employment types broken down into 2% As Needed, 73% Full Time, 21% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $54,547 per year, or $26.2 per hour.

Help Desk Support 3

360 IT Professionals

Coralville, IA

$18.75 - $25.50/hr

Contractor

Re-posted 22 days ago

Key responsibilities

  • Assist users by phone with computer, application, and network support issues and create work orders for each call.

  • Provide direct support, consultation, guidance, and training to users to identify technical solutions.

  • Support daily operations and assist with technology planning to maximize user and organizational effectiveness.

Job description

Company Description

360 IT Professionals is a Software Development Company based in Fremont, California that offers complete technology services in Mobile development, Web development, Cloud computing and IT staffing. Merging Information Technology skills in all its services and operations, the company caters to its globally positioned clients by providing dynamic feasible IT solutions. 360 IT Professionals work along with its clients to deliver high-performance results, based exclusively on the one of a kind requirement.

Our services are vast and we produce software and web products. We specialize in Mobile development, i.e. iPhone and Android apps. We use Objective-C and Swift programming languages to create native applications for iPhone, whereas we use Android Code to develop native applications for Android devices. To create applications that work on cross-platforms, we use a number of frameworks such as Titanium, PhoneGap and Jquery mobile. 

Furthermore, we build web products and offer services such as web designing, layouts, responsive designing, graphic designing, web application development using frameworks based on model view controller architecture and content management system. Our services also extend to the domain of Cloud Computing, where we provide Salesforce CRM to effectively manage one's business and ease out all the operations by giving an easy platform. Apart from this, we also provide IT Staffing services that can help your organization to a great extent as you can hire highly skilled personnel's through us.

We make sure that we deliver performance-driven products that are optimally developed as per your organization's needs. Take a shot at us for your IT requirements and experience a radical change.

Job Description

Provide direct support, consultation, guidance and training to users and identify technical solutions. Support daily operations and assist with technology planning in an effort to maximize user and organizational effectiveness.

Note: In-Person Interview Only. No Web-cam, No Exceptions.

Health Care Information Systems has an opening for an IT Customer Support Analyst. Scheduled shift will be first shift, 7:00 a.m. - 4:00 p.m., Monday through Friday for a 40 hour week. Duties include assisting customers by phone with computer, application, and network support issues and creating a work order for each phone call handled.

Work will be performed in a structured Help Desk setting. The IT Support Analyst position acts as the front-line customer contact point for Health Care Information Systems. The position provides basic customer service and support for UI Health Care computer users and machines in a high call volume center.

The position requires a professional demeanor, close attention to detail, strong team building skills and the ability to tolerate high intensity working conditions. The ability to make quick decisions based on professional judgment and written procedures is essential.

HDS3

3 to 5 years field experience and preferred education: 4 year college degree in field of specialty or equivalent education and experience combined.

Additional Information

Thanks and Regards,

Ankur Bhatia 


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