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Remote Microsoft Customer Support Jobs in Iowa (NOW HIRING)

Liveops

Remote Customer Service Representative

Ames, IA · Remote

$20/hr

Tax Software Support - Independent Contractor Location: Remote (US-Based) Apply today to join the 1 ... Handle customer calls, assess needs, and solve problems. Requirements * Experience taking inbound ...

Liveops

Remote Customer Service Representative

Ankeny, IA · Remote

$20/hr

Tax Software Support - Independent Contractor Location: Remote (US-Based) Apply today to join the 1 ... Handle customer calls, assess needs, and solve problems. Requirements * Experience taking inbound ...

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Remote Microsoft Customer Support information

Does Microsoft offer remote positions?

Microsoft Customer Support roles often offer remote work options, allowing employees to perform their duties from home. These positions typically require strong communication skills and familiarity with Microsoft tools and support processes. Remote roles may be full-time or part-time and often include flexible schedules depending on the team and location policies.

Do remote Microsoft customer support employees work remotely?

Yes, remote Microsoft customer support employees typically work from home or a remote location. They often use tools like remote desktop software and require strong communication skills to assist customers effectively. The role usually involves a flexible schedule and may require specific technical certifications.

What is the difference between Remote Microsoft Customer Support vs Remote Microsoft Technical Support?

AspectRemote Microsoft Customer SupportRemote Microsoft Technical Support
Required CredentialsCustomer service certifications, basic IT knowledgeTechnical certifications, IT or computer science background
Work EnvironmentCustomer service centers, remote support rolesTechnical support teams, remote troubleshooting
Employer & Industry UsageMicrosoft, customer service industryMicrosoft, IT and software industry
Common Search & ComparisonCustomer support roles, help desk jobsTechnical support roles, IT help desk jobs

Remote Microsoft Customer Support focuses on assisting users with account, billing, and general product inquiries, requiring strong communication skills. Remote Microsoft Technical Support involves troubleshooting technical issues, requiring technical knowledge and certifications. Both roles are remote, but they serve different customer needs within the Microsoft ecosystem.

Does Microsoft have remote support?

Microsoft offers remote support roles, including positions like Microsoft Customer Support, which involve assisting customers via phone, chat, or remote desktop tools. These roles typically require familiarity with Microsoft products and support tools, and may be performed from home depending on the company's policies and the specific job requirements.
What are popular job titles related to Remote Microsoft Customer Support jobs in Iowa? For Remote Microsoft Customer Support jobs in Iowa, the most frequently searched job titles are:
What job categories do people searching Remote Microsoft Customer Support jobs in Iowa look for? The top searched job categories for Remote Microsoft Customer Support jobs in Iowa are:
What cities in Iowa are hiring for Remote Microsoft Customer Support jobs? Cities in Iowa with the most Remote Microsoft Customer Support job openings:
Remote Microsoft Customer Support jobs near you
Infographic showing various Remote Microsoft Customer Support job openings in Iowa as of July 2026, with employment types broken down into 77% Full Time, 20% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution.

Customer Support Representative

Five Star Solutions

Des Moines, IA • Remote

$14/hr

Full-time

Posted 7 days ago

Job description

We are seeking customer-focused individuals to join our team supporting a membership services campaign. In this role, you will assist customers with membership inquiries, account updates, cancellations, and service requests while providing exceptional customer service. Successful candidates are confident communicators who can navigate multiple systems, multitask efficiently, and remain professional when assisting customers with challenging situations.

This is a remote position for those that reside in = AL, GA, ID, IA, IN, KS, LA, MI, MS, NV, NC, ND, OH, OK, PA, SC, SD, TX, TN, UT, VA, WV, WI, WY

Key Responsibilities
  • Assist customers with membership questions and account management.
  • Follow approved client scripts to present retention offers and attempt to save memberships before processing cancellations.
  • Process cancellation requests using one of two CRM systems based on the customer's location.
  • Navigate multiple CRM systems to review account history, transactions, and previous actions.
  • Update customer information and maintain accurate account records.
  • Complete and submit claim forms to appropriate locations.
  • Create and manage family membership plans.
  • Schedule services for customers at participating locations.
  • Add or remove vehicles from customer accounts.
  • Submit messages to locations regarding missing vehicle information, customer complaints, or service concerns.
  • Guide customers through their online account portals.
  • Send promotional coupons and submit refund requests to corporate offices when appropriate.
  • Locate equipment and location information using internal resources and approved scripts.
  • Stay current on company services, policies, and frequent updates.
Qualifications
  • 1 year of prior call center, office, or customer service experience required
  • Strong customer service and communication skills.
  • Comfortable working in multiple computer systems simultaneously.
  • Ability to learn and navigate various CRM platforms.
  • Excellent attention to detail and organizational skills.
  • Ability to adapt quickly to changing processes and policies.
  • Strong problem-solving skills and a positive attitude.
Work Environment

This is a fast-paced, high-volume contact center position. The ideal candidate remains calm under pressure, demonstrates empathy, and is committed to providing outstanding service while meeting performance expectations.

If you enjoy helping customers, solving problems, and working in a dynamic environment, we'd love to hear from you!

$14 - $14 an hour

Starting pay - $14/hr plus shift differential(extra $1/hr nights & wkds)

Working hours between - 9:00am-6:00pm (CST) ; Work Days - M-F and rotating weekends

Paid Training - typically 1 week in length from 8:00am-4:00pm Mon-Fri (CST)

Status - Full Time 40 hours, Benefit eligible 1st of month after 60 days 

The above statements are intended to describe the general nature and level of work and are not intended to be an exhaustive list of all responsibilities, duties, and skills required of the job

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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