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Customer Support Representative Jobs in Iowa (NOW HIRING)

ICONMA

Customer Support Representative II

Johnston, IA · On-site

$15 - $20.50/hr

Customer Support Representative II Our client, an Agriculture Products company, is looking for a Customer Support Representative II for their Johnston, IA location. Responsibilities: The ISG R4 ...

Collabera

Customer Support Representative

Urbandale, IA

$15.25 - $20.50/hr

Industry Manufacturing Work Location Urbandale IA 50322 Job Title Customer Support Representative Duration 3 Years (Strong possibility of extension) Duties: Provides responses and/or solutions to ...

Collabera

Customer Support Representative

Urbandale, IA

$15.25 - $20.50/hr

Provides information/solutions as frontline support to channel partners/customers/Company personnel on product related inquiries on moderately complex policies issues and concerns to optimize ...

Collabera

Customer Support Representative

Urbandale, IA

$15.25 - $20.50/hr

Provides information/solutions as frontline support to channel partners/customers/Company personnel on product related inquiries on moderately complex policies issues and concerns to optimize ...

Shorr Packaging

Customer Support Rep I

Des Moines, IA · On-site

$22 - $25/hr

The Customer Support Representative I is responsible for conducting pre-order research and entering customer sales orders with great accuracy and timeliness to ensure a smooth customer experience. As ...

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Customer Support Representative information

See Iowa salary details

$9

$17

$25

How much do customer support representative jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for customer support representative in Iowa is $17.66, according to ZipRecruiter salary data. Most workers in this role earn between $14.47 and $19.66 per hour, depending on experience, location, and employer.

What is the difference between Customer Support Representative vs Technical Support Specialist?

AspectCustomer Support RepresentativeTechnical Support Specialist
Required CredentialsHigh school diploma or equivalent; some roles may prefer post-secondary educationHigh school diploma; technical certifications or training often preferred
Work EnvironmentCall centers, retail, online support platformsIT departments, software companies, hardware providers
Employer & Industry UsageCustomer service departments across various industriesTechnology, software, and hardware industries
Common Search & Comparison IntentUnderstanding general customer service rolesTechnical problem-solving and product support

The main difference between a Customer Support Representative and a Technical Support Specialist lies in their focus areas. Customer Support Representatives handle general customer inquiries, complaints, and service requests across various industries. In contrast, Technical Support Specialists provide specialized technical assistance, troubleshooting, and product support, often requiring technical knowledge or certifications. Both roles are essential for customer satisfaction but serve different needs within organizations.

What are the key skills and qualifications needed to thrive as a customer support representative?

To thrive as a Customer Support Representative, you need strong communication skills, problem-solving abilities, and a customer-focused mindset, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, help desk software, and ticketing platforms is typically required. Patience, active listening, and conflict resolution are vital soft skills that help build rapport and resolve issues effectively. These skills and qualities are crucial for delivering exceptional service, maintaining customer satisfaction, and fostering brand loyalty.

What is a customer support representative?

Customer Support Representatives are professionals who assist customers by answering their questions, resolving issues, and providing information about products or services. They typically communicate with customers via phone, email, chat, or in person to ensure a positive experience and maintain customer satisfaction. Their role is crucial in building customer loyalty and addressing any concerns or problems customers might encounter. Strong communication, problem-solving skills, and patience are essential for success in this job.

Is remote customer support representative a stressful job?

Remote customer support representatives often face stress from handling difficult customer interactions, meeting performance metrics, and managing high call volumes. The job requires strong communication skills, patience, and the ability to work independently in a home environment, which can contribute to stress levels depending on individual resilience and workload management. Proper training and support can help mitigate some stress factors.

What are some common challenges faced by customer support representatives, and how can they be effectively managed?

Customer Support Representatives often encounter challenges such as handling high volumes of inquiries, managing difficult or upset customers, and staying up-to-date with product or service changes. Effective time management, strong communication skills, and ongoing training are essential to overcome these hurdles. Many organizations provide support through mentoring, regular team meetings, and access to knowledge bases, helping representatives deliver consistent and high-quality service while maintaining job satisfaction.
What are the most commonly searched types of Customer Support Representative jobs in Iowa? The most popular types of Customer Support Representative jobs in Iowa are:
What are popular job titles related to Customer Support Representative jobs in Iowa? For Customer Support Representative jobs in Iowa, the most frequently searched job titles are:
What job categories do people searching Customer Support Representative jobs in Iowa look for? The top searched job categories for Customer Support Representative jobs in Iowa are:
What cities in Iowa are hiring for Customer Support Representative jobs? Cities in Iowa with the most Customer Support Representative job openings:
Customer Support Representative jobs near you
Infographic showing various Customer Support Representative job openings in Iowa as of July 2026, with employment types broken down into 1% As Needed, 71% Full Time, 21% Part Time, 1% Temporary, and 6% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $36,723 per year, or $17.7 per hour.

Customer Support Representative

Kelly Services

Johnston, IA • On-site

$18.78/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 4 days ago

Job description

Feeling stuck? Put your career in motion with a great, new opportunity. Join the Kelly® team as a Customer Support Representative to work at a premier industry leader in Johnston, IA. We’re here every step of the way to help you and your career be the best it can be. Bring your energy and expertise. We’ll help you get where you want to be.

Pay Rate: $18.78 per hour (1-year Contract) Support hours fall between 7am - 6pm CST, Monday - Friday and 8am - 12pm CST, Saturday. Schedule may include occasional holidays and overtime. AFTER training, Candidates must be available to work any 8-hour shift between the hours of 7am-6pm.
What’s a typical day as Customer Support Representative - Customer Support? You’ll be:
  • Providing advanced product/service information and responding to complex customer inquiries to optimize satisfaction and retention
  • Recording and processing custom/special orders, coordinating with relevant teams for delivery as needed
  • Handling escalated customer issues and providing managerial approvals as required
  • Making outbound calls to allocated customers to build relationships and support business development
  • Acting as the first point of contact to resolve customer queries and complaints
  • Accurately documenting customer interactions in the CRM system and scheduling follow-up actions
  • Collecting detailed client requirements through interviews and consultations
  • Ensuring adherence to company policies, procedures, and relevant regulatory codes
  • Participating in ongoing training and professional development activities
This job might be an outstanding fit if you:
  • Possess post-secondary non-tertiary education
  • Have 1-3 years of experience in customer support or a related field 
  • Demonstrate strong communication skills, both verbal and written
  • Are comfortable working with digital communication tools and CRM systems
  • Can provide exceptional service to encourage customer loyalty
  • Are adaptable and willing to work any 8-hour shift within the specified support hours, including occasional holidays and overtime
  • Display a customer-focused approach and strong problem-solving abilities
  • Are motivated to develop your skills and knowledge through ongoing learning
What happens next

Once you apply, you’ll proceed to next steps if your skills and experience look like a good fit. But don’t worry—even if this position doesn’t work out, you’re still in our network. That means all of our recruiters will have access to your profile, expanding your opportunities even more.

Helping you discover what’s next in your career is what we’re all about, so let’s get to work. Apply to be Customer Support Representative today!


As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Get a complete career fit with Kelly®.

You’re looking to keep your career moving onward and upward, and we’re here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.

About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.
Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice.

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