ZipRecruiter

Log In

1

Customer Support Representative Jobs in Iowa (NOW HIRING)

Cube Hub Inc.

Customer Support Representative

Johnston, IA · On-site

$15 - $20.50/hr

Customer Support Representative E-Commerce Customer Support Representative Primary Duties and Responsibilites: * Handle inbound customer/dealer calls and occasional emails regarding orders and ...

iSolved

Customer Support Representative

Dubuque, IA · On-site

$15 - $20.50/hr

Customer Support Representative Summary/Objective isolved Customer Support Representatives contribute to a positive work environment that is entrepreneurial and high performing. As a front line of ...

isolved

Customer Support Representative

Dubuque, IA · On-site

$15.25 - $20.50/hr

Customer Support Representative Summary/Objectiveisolved Customer Support Representatives contribute to a positive work environment that is entrepreneurial and high performing. As a front line of ...

Your Company Name

Customer Support Representative

Dubuque, IA · On-site

$15 - $20.50/hr

Customer Support Representative Summary/Objective isolved Customer Support Representatives contribute to a positive work environment that is entrepreneurial and high performing. As a front line of ...

iSolved

Customer Support Representative

Dubuque, IA

$15.25 - $20.50/hr

Customer Support Representative Summary/Objective isolved Customer Support Representatives contribute to a positive work environment that is entrepreneurial and high performing. As a front line of ...

isolved

Customer Support Representative

Dubuque, IA · On-site

$15.25 - $20.50/hr

Customer Support Representative Summary/Objective isolved Customer Support Representatives contribute to a positive work environment that is entrepreneurial and high performing. As a front line of ...

Access Dubuque

Customer Support Representative

Dubuque, IA · On-site

$15 - $20.50/hr

Customer Support Representative isolved HCM 1 Positions ID: 94293 Posted On 08/14/2026 Job Overview Summary/Objective isolved Customer Support Representatives contribute to a positive work ...

ICONMA

Customer Support Representative II

Johnston, IA · On-site

$15 - $20.50/hr

Customer Support Representative II Our client, an Agriculture Products company, is looking for a Customer Support Representative II for their Johnston, IA location. Responsibilities: The ISG R4 ...

Acro Service Corporation

Be Seen First

Customer Support Representative

Johnston, IA · On-site

$18.78/hr

Customer Service Representatives Duration: 24 Months Location: Johnston, IA US 50131 Pay range: $18.78/hour on W2 basis Responsibilities : * These positions will be on the Customer Support Team in a ...

Collabera

Customer Support Representative

Urbandale, IA

$15.25 - $20.50/hr

Industry Manufacturing Work Location Urbandale IA 50322 Job Title Customer Support Representative Duration 3 Years (Strong possibility of extension) Duties: Provides responses and/or solutions to ...

next page

Showing results 1-20

All JobsCustomer Support Representative JobsCustomer Support Representative Jobs in Iowa

Customer Support Representative information

See Iowa salary details

$9

$17

$25

How much do customer support representative jobs pay per hour?

As of Aug 28, 2026, the average hourly pay for customer support representative in Iowa is $17.66, according to ZipRecruiter salary data. Most workers in this role earn between $14.47 and $19.66 per hour, depending on experience, location, and employer.

What is a customer support representative?

Customer Support Representatives are professionals who assist customers by answering their questions, resolving issues, and providing information about products or services. They typically communicate with customers via phone, email, chat, or in person to ensure a positive experience and maintain customer satisfaction. Their role is crucial in building customer loyalty and addressing any concerns or problems customers might encounter. Strong communication, problem-solving skills, and patience are essential for success in this job.

What are the key skills and qualifications needed to thrive as a customer support representative?

To thrive as a Customer Support Representative, you need strong communication skills, problem-solving abilities, and a customer-focused mindset, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, help desk software, and ticketing platforms is typically required. Patience, active listening, and conflict resolution are vital soft skills that help build rapport and resolve issues effectively. These skills and qualities are crucial for delivering exceptional service, maintaining customer satisfaction, and fostering brand loyalty.

What are some common challenges faced by customer support representatives, and how can they be effectively managed?

Customer Support Representatives often encounter challenges such as handling high volumes of inquiries, managing difficult or upset customers, and staying up-to-date with product or service changes. Effective time management, strong communication skills, and ongoing training are essential to overcome these hurdles. Many organizations provide support through mentoring, regular team meetings, and access to knowledge bases, helping representatives deliver consistent and high-quality service while maintaining job satisfaction.

What is the difference between Customer Support Representative vs Technical Support Specialist?

AspectCustomer Support RepresentativeTechnical Support Specialist
Required CredentialsHigh school diploma or equivalent; some roles may prefer post-secondary educationHigh school diploma; technical certifications or training often preferred
Work EnvironmentCall centers, retail, online support platformsIT departments, software companies, hardware providers
Employer & Industry UsageCustomer service departments across various industriesTechnology, software, and hardware industries
Common Search & Comparison IntentUnderstanding general customer service rolesTechnical problem-solving and product support

The main difference between a Customer Support Representative and a Technical Support Specialist lies in their focus areas. Customer Support Representatives handle general customer inquiries, complaints, and service requests across various industries. In contrast, Technical Support Specialists provide specialized technical assistance, troubleshooting, and product support, often requiring technical knowledge or certifications. Both roles are essential for customer satisfaction but serve different needs within organizations.

Is remote customer support representative a stressful job?

Remote customer support representatives often face stress from handling difficult customer interactions, meeting performance metrics, and managing high call volumes. The job requires strong communication skills, patience, and the ability to work independently in a home environment, which can contribute to stress levels depending on individual resilience and workload management. Proper training and support can help mitigate some stress factors.

What are the most commonly searched types of Customer Support Representative jobs in Iowa?

The most popular types of Customer Support Representative jobs in Iowa are:

What are popular job titles related to Customer Support Representative jobs in Iowa?

For Customer Support Representative jobs in Iowa, the most frequently searched job titles are:

What job categories do people searching Customer Support Representative jobs in Iowa look for?

The top searched job categories for Customer Support Representative jobs in Iowa are:

What cities in Iowa are hiring for Customer Support Representative jobs?

Cities in Iowa with the most Customer Support Representative job openings:

Customer Support Representative jobs near you
Infographic showing various Customer Support Representative job openings in Iowa as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 24% Part Time, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $36,723 per year, or $17.7 per hour.

Customer Support Representative

Cube Hub Inc.

Johnston, IA • On-site

$15 - $20.50/hr

Other

Re-posted 15 days ago

Job description

Job Location: Johnston ,IA 50131 (Hybrid)

Local Candidates Only: Candidates must currently reside within a reasonable commuting distance as this is a 4 days onsite position with an option to Work from home on Friday. Relocation assistance is not available.

Duration: 24+ month contract with a high possibility of extensions

Shift: Any 8-hour shift between 7:00 AM–6:00 PM CST, Monday–Friday. Available shifts are 7:00 AM–3:30 PM, 8:00 AM–4:30 PM, or 9:30 AM–6:00 PM.


Actual Skills Required: (4–5 Keywords from the JD)

  • Call Center
  • Customer Service
  • Customer Support
  • Troubleshooting
  • Microsoft Office


Job Title: Customer Support Representative

Job Description:

E-Commerce Customer Support Representative


Primary Duties and Responsibilites:

  • Handle inbound customer/dealer calls and occasional emails regarding orders and products.
  • Make outbound calls for follow-ups and issue resolution.
  • Document all interactions in the case management system.
  • Handle approximately 15–20 calls per day.


Required / Must-Have:

  • Call Center experience
  • 6+ months of customer service/support experience
  • Researching and troubleshooting skills
  • Excellent written and verbal communication
  • Microsoft Office proficiency
  • Willingness to work occasional overtime and holidays
  • Reliable work history and proven dependability
  • Reliable home internet and distraction-free workspace


Additional Notes:

  • Training: 8:00 AM–4:30 PM for approximately 6 weeks.
  • Full productivity: Expected within 3–4 months.
  • Travel: Limited local travel, approximately twice a year
  • Retention bonuses and pay increases are offered at 6, 12, and 24 months of employment


Apply