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Customer Support Representative Jobs in Iowa (NOW HIRING)

AFC Industries

Customer Support

Muscatine, IA · On-site

$20 - $22/hr

We support a diverse industry base of manufacturers across a broad range of industries. Our ... Facilitate communications between customer and sales rep. Keep sales rep up to date on all ...

Centurylink

Tech Support Representative

Des Moines, IA · On-site

Technical Support Representative CenturyLink is seeking upbeat customer service contact center representatives to assist current high-speed internet customers with service related issues including ...

CenturyLink

Tech Support Representative

Des Moines, IA · On-site

Technical Support Representative CenturyLink is seeking upbeat customer service contact center representatives to assist current high-speed internet customers with service related issues including ...

Victra

Sales Support Rep Part-Time

Osage, IA · On-site

$15.50 - $21.25/hr

Deliver outstanding customer service during every guest interaction, ensuring each visit is a ... Sales Support Representatives work a flexible schedule ranging from 8 to 25 hours per week. This ...

Victra

Sales Support Rep Part-Time

Missouri Valley, IA · On-site

$16.75 - $23/hr

Deliver outstanding customer service during every guest interaction, ensuring each visit is a ... Sales Support Representatives work a flexible schedule ranging from 8 to 25 hours per week. This ...

Posted today

Victra

Sales Support Rep Part-Time

Cedar Falls, IA · On-site

$17.75 - $24.25/hr

Deliver outstanding customer service during every guest interaction, ensuring each visit is a ... Sales Support Representatives work a flexible schedule ranging from 8 to 25 hours per week. This ...

Victra

Sales Support Rep Part-Time

Knoxville, IA · On-site

$16.75 - $23/hr

Deliver outstanding customer service during every guest interaction, ensuring each visit is a ... Sales Support Representatives work a flexible schedule ranging from 8 to 25 hours per week. This ...

Victra

Sales Support Rep Part-Time

Oskaloosa, IA · On-site

$17.75 - $24.50/hr

Deliver outstanding customer service during every guest interaction, ensuring each visit is a ... Sales Support Representatives work a flexible schedule ranging from 8 to 25 hours per week. This ...

Acro Service Corporation

Be Seen First

Bilingual Customer Service (Portuguese)

Johnston, IA · On-site

$18.50 - $20.50/hr

Acro Service Corp is looking for a Customer Support Representative who has fluency in Portuguese QUIRED SKILLS REQUIRED SKILLS, KNOWLEDGE,&RELEVANT WORK EXPERIENCE: * Fluent in Portuguese *Skills in ...

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All JobsCustomer Support Representative JobsCustomer Support Representative Jobs in Iowa

Customer Support Representative information

See Iowa salary details

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$17

$25

How much do customer support representative jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for customer support representative in Iowa is $17.66, according to ZipRecruiter salary data. Most workers in this role earn between $14.47 and $19.66 per hour, depending on experience, location, and employer.

What is the difference between Customer Support Representative vs Technical Support Specialist?

AspectCustomer Support RepresentativeTechnical Support Specialist
Required CredentialsHigh school diploma or equivalent; some roles may prefer post-secondary educationHigh school diploma; technical certifications or training often preferred
Work EnvironmentCall centers, retail, online support platformsIT departments, software companies, hardware providers
Employer & Industry UsageCustomer service departments across various industriesTechnology, software, and hardware industries
Common Search & Comparison IntentUnderstanding general customer service rolesTechnical problem-solving and product support

The main difference between a Customer Support Representative and a Technical Support Specialist lies in their focus areas. Customer Support Representatives handle general customer inquiries, complaints, and service requests across various industries. In contrast, Technical Support Specialists provide specialized technical assistance, troubleshooting, and product support, often requiring technical knowledge or certifications. Both roles are essential for customer satisfaction but serve different needs within organizations.

What are the key skills and qualifications needed to thrive as a customer support representative?

To thrive as a Customer Support Representative, you need strong communication skills, problem-solving abilities, and a customer-focused mindset, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, help desk software, and ticketing platforms is typically required. Patience, active listening, and conflict resolution are vital soft skills that help build rapport and resolve issues effectively. These skills and qualities are crucial for delivering exceptional service, maintaining customer satisfaction, and fostering brand loyalty.

What is a customer support representative?

Customer Support Representatives are professionals who assist customers by answering their questions, resolving issues, and providing information about products or services. They typically communicate with customers via phone, email, chat, or in person to ensure a positive experience and maintain customer satisfaction. Their role is crucial in building customer loyalty and addressing any concerns or problems customers might encounter. Strong communication, problem-solving skills, and patience are essential for success in this job.

Is remote customer support representative a stressful job?

Remote customer support representatives often face stress from handling difficult customer interactions, meeting performance metrics, and managing high call volumes. The job requires strong communication skills, patience, and the ability to work independently in a home environment, which can contribute to stress levels depending on individual resilience and workload management. Proper training and support can help mitigate some stress factors.

What are some common challenges faced by customer support representatives, and how can they be effectively managed?

Customer Support Representatives often encounter challenges such as handling high volumes of inquiries, managing difficult or upset customers, and staying up-to-date with product or service changes. Effective time management, strong communication skills, and ongoing training are essential to overcome these hurdles. Many organizations provide support through mentoring, regular team meetings, and access to knowledge bases, helping representatives deliver consistent and high-quality service while maintaining job satisfaction.

What are the most commonly searched types of Customer Support Representative jobs in Iowa?

The most popular types of Customer Support Representative jobs in Iowa are:

What are popular job titles related to Customer Support Representative jobs in Iowa?

For Customer Support Representative jobs in Iowa, the most frequently searched job titles are:

What job categories do people searching Customer Support Representative jobs in Iowa look for?

The top searched job categories for Customer Support Representative jobs in Iowa are:

What cities in Iowa are hiring for Customer Support Representative jobs?

Cities in Iowa with the most Customer Support Representative job openings:

Customer Support Representative jobs near you
Infographic showing various Customer Support Representative job openings in Iowa as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $36,723 per year, or $17.7 per hour.

Customer Support

AFC Industries

Muscatine, IA • On-site

$20 - $22/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 13 days ago

Job description

AFC Industries is a dynamic organization dedicated to providing supply chain management solutions for fasteners and assembly components to original equipment manufacturers, assembly plants, and other users of these products.
We support a diverse industry base of manufacturers across a broad range of industries. Our experienced team has a proven track record of helping manufacturers and assemblers reduce cost, improve quality, and increase efficiency.
We are A Company Culture Devoted to Innovation & Improvement
AFC provides localized expertise to customers in particular industries and geographies. We don't have a traditional hierarchical management structure where everyone simply "reports up." Instead, our company is made up of on-the-ground experts operating in an entrepreneurial fashion with the backing and support of an enterprise-grade organization.
Sharing cultural values breeds consistency and quality throughout our organization. Collectively, we are committed to a simple management approach, which influences our company culture and our management style.
GENERAL SUMMARY:
Be an active member of the inside sales team. Answer incoming calls; provide complete pre-and post-sales support in a professional manner. Provide effective sales service support for all customers by efficiently processing all customer orders and monitoring the shipment. Assist the Foremost sales team, as needed, in the development of new business and resolution of customer issues.
ESSENTIAL DUTIES AND TASKS:
  • Address all inbound telephone calls and emails quickly, professionally and efficiently.
  • Address all customer callback requests in a professional and timely manner.
  • Provide complete array of customer support services, as needed, including, shipments, credits, pricing, non-stock order updates, and other services.
  • Perform all data entry and order processing functions accurately and within required time frames.
  • Verify pricing with appropriate department.
  • Review open order status daily.
  • Run and deliver all daily reports required.
  • Ensure all issues are satisfactorily investigated, resolved and documented.
  • Ensure all unresolved issues are forwarded to Customer Service Supervisor immediately.
  • Consistently provide accurate detailed documentation for analysis and follow-up
  • Daily check the RFS folder to complete the update of Contracts, Order Forms, and the Customer Blanket Purchase Orders with approved new stock items.
  • Maintain all customer contracts and order forms.
  • Notify customer Service Supervisor when problem trends appear whether related to supply chain or product issues
  • Facilitate communications between customer and sales rep. Keep sales rep up to date on all communications and potential outages or substitutions.
  • File all paperwork, as required
  • Assist with Inventory Cycle Counting as needed.
  • Assist in sourcing and locating items
  • Perform all other duties as assigned by Supervisor.

MINIMUM QUALIFICATIONS:
High School education and either two years' post-secondary education or three years of experience, preferably in a customer service environment.
Must be an excellent communicator.
Must have a good understanding of both spoken and written English and desire to work with a diverse, multi-cultural population.
A combination of education, training, and experience may be substituted when competency in the role is demonstrated. Successful performance on pre-employment tests is required.
Reasonable accommodations may be made to those who are able to perform the essential duties of the job.
The incumbent must be able to pass any required drug test and new hire physical examination.
The incumbent must be able to maintain complete confidentiality of any information s/he encounters.
SPECIALIZED SKILLS AND KNOWLEDGE:
  • Able to grasp technical issues quickly and understand how different components of a product fit and work together.
  • Ability to listen carefully,
  • Able to analyze problems quickly and provide resolutions.
  • Able to organize and manage multiple tasks and multiple priorities.
  • Excellent interpersonal and communication skills.
  • Commitment to company values and willingness to be a team player.
  • Computer knowledge and skill.
  • Able to use business software packages, applications within Microsoft Office, and Lotus Notes.
  • Must have 2 years' practical experience with MS Windows operating system environment.
  • Must have attention to detail.

Work Hours: 8AM - 4:30PM, Monday-Friday
Hourly Pay: $20.00-22.00 (depending upon experience)
Benefits:
  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Flexible spending account
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance

We are an AA/EEO/Veterans/Disabled employer.

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