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Remote Customer Support Representative Jobs in Iowa

PMC Integrity

Aidvantage CSR 1

Des Moines, IA · Remote

$21.45/hr

Description Remote Customer Service Representative - Federal Student Loan Support PMC Integrity LLC is seeking motivated Remote Customer Service Representatives (CSR 1) to join our Aidvantage ...

PMC Integrity LLC

Aidvantage CSR 1

Des Moines, IA · On-site +1

$21.45/hr

Job Type Full-time Description Remote Customer Service Representative - Federal Student Loan Support PMC Integrity LLC is seeking motivated Remote Customer Service Representatives (CSR 1) to join our ...

PMC Integrity LLC

Aidvantage CSR 1

Cedar Falls, IA · Remote

$21.45/hr

Job Type Full-time Description Remote Customer Service Representative - Federal Student Loan Support PMC Integrity LLC is seeking motivated Remote Customer Service Representatives (CSR 1) to join our ...

PMC Integrity

Aidvantage CSR 1

Council Bluffs, IA · Remote

$21.45/hr

Description Remote Customer Service Representative - Federal Student Loan Support PMC Integrity LLC is seeking motivated Remote Customer Service Representatives (CSR 1) to join our Aidvantage ...

PMC Integrity

Aidvantage CSR 1

Cedar Falls, IA · Remote

$21.45/hr

Description Remote Customer Service Representative - Federal Student Loan Support PMC Integrity LLC is seeking motivated Remote Customer Service Representatives (CSR 1) to join our Aidvantage ...

PMC Integrity LLC

Aidvantage CSR 1

Tripoli, IA · Remote

$21.45/hr

Job Type Full-time Description Remote Customer Service Representative - Federal Student Loan Support PMC Integrity LLC is seeking motivated Remote Customer Service Representatives (CSR 1) to join our ...

PMC Integrity

Aidvantage CSR 1

Marion, IA · Remote

$21.45/hr

Description Remote Customer Service Representative - Federal Student Loan Support PMC Integrity LLC is seeking motivated Remote Customer Service Representatives (CSR 1) to join our Aidvantage ...

PMC Integrity

Aidvantage CSR 1

Cedar Rapids, IA · Remote

$21.45/hr

Description Remote Customer Service Representative - Federal Student Loan Support PMC Integrity LLC is seeking motivated Remote Customer Service Representatives (CSR 1) to join our Aidvantage ...

PMC Integrity

Aidvantage CSR 1

Iowa City, IA · Remote

$21.45/hr

Description Remote Customer Service Representative - Federal Student Loan Support PMC Integrity LLC is seeking motivated Remote Customer Service Representatives (CSR 1) to join our Aidvantage ...

PMC Integrity LLC

Aidvantage CSR 1

Iowa City, IA · On-site +1

$21.45/hr

Job Type Full-time Description Remote Customer Service Representative - Federal Student Loan Support PMC Integrity LLC is seeking motivated Remote Customer Service Representatives (CSR 1) to join our ...

PMC Integrity LLC

Aidvantage CSR 1

Council Bluffs, IA · On-site +1

$21.45/hr

Job Type Full-time Description Remote Customer Service Representative - Federal Student Loan Support PMC Integrity LLC is seeking motivated Remote Customer Service Representatives (CSR 1) to join our ...

PMC Integrity LLC

Aidvantage CSR 1

Cedar Rapids, IA · On-site +1

$21.45/hr

Job Type Full-time Description Remote Customer Service Representative - Federal Student Loan Support PMC Integrity LLC is seeking motivated Remote Customer Service Representatives (CSR 1) to join our ...

PMC Integrity

Aidvantage CSR 1

Tripoli, IA · Remote

$21.45/hr

Description Remote Customer Service Representative - Federal Student Loan Support PMC Integrity LLC is seeking motivated Remote Customer Service Representatives (CSR 1) to join our Aidvantage ...

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All JobsRemote Customer Support Representative JobsRemote Customer Support Representative Jobs in Iowa

Remote Customer Support Representative information

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How much do remote customer support representative jobs pay per hour?

As of Jun 14, 2026, the average hourly pay for remote customer support representative in Iowa is $17.66, according to ZipRecruiter salary data. Most workers in this role earn between $14.47 and $19.66 per hour, depending on experience, location, and employer.

How do I become a remote customer service representative?

To become a remote customer service representative, you typically need a high school diploma or equivalent, strong communication skills, and experience with customer support or related tools like live chat or CRM software. Many employers also require basic computer proficiency and a quiet, reliable internet connection. Some roles may prefer or require specific certifications or training in customer service techniques.

What does a typical workday look like for a Remote Customer Support Representative?

A typical workday for a Remote Customer Support Representative involves responding to customer inquiries via email, chat, or phone, troubleshooting issues, and documenting interactions in CRM systems. You may handle multiple support tickets at once, prioritize urgent requests, and collaborate with other team members or departments to resolve more complex problems. Regular team meetings or check-ins are common for staying updated and sharing feedback. While the work is largely independent, you'll have ongoing communication with both customers and your support team to ensure seamless service.

Does Amazon really pay you to work from home?

Amazon offers remote customer support representative positions that typically pay hourly wages, with pay rates varying by location and experience. Employees are usually paid through direct deposit and may receive benefits depending on their employment status and hours worked.

What are the key skills and qualifications needed to thrive in the Remote Customer Support Representative position, and why are they important?

To thrive as a Remote Customer Support Representative, you need strong communication skills, problem-solving abilities, and proficiency in written and verbal English, typically supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and chat or email support tools is commonly required. Standout soft skills include patience, empathy, time management, and the ability to work independently while maintaining a positive attitude. These abilities are critical for delivering efficient, high-quality support to customers and ensuring satisfaction in a remote work environment.

How to make $1000 a week remote?

A remote Customer Support Representative can earn $1000 a week by working full-time hours, often 40 hours or more, and gaining experience or specialized skills such as technical support or multilingual abilities. Increasing income may involve taking on multiple clients, working for companies that pay higher rates, or pursuing certifications to qualify for higher-paying roles.

What is a Remote Customer Support Representative job?

A Remote Customer Support Representative assists customers with inquiries, issues, and technical support via phone, email, or chat from a remote location. They provide solutions, troubleshoot problems, and ensure customer satisfaction while working from home or another remote setting. This role requires strong communication skills, problem-solving abilities, and familiarity with company products or services. Many businesses hire remote representatives to provide flexible, efficient customer support across different time zones.

How can I make 2000 a week working from home?

A remote customer support representative can earn $2,000 a week by working full-time hours, often 40 hours or more, and gaining experience or specialized skills such as technical support or multilingual communication. Some companies offer performance-based bonuses or higher pay rates for advanced roles, certifications, or handling complex issues. Consistent scheduling, strong communication skills, and familiarity with customer support tools can help increase earning potential.
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Remote Customer Support Representative jobs near you
Customer Support Representative II - National Accounts

Customer Support Representative II - National Accounts

Shorr Packaging

Des Moines, IA • On-site, Remote

$27 - $29/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 7 days ago

Shorr Packaging rating

3.1

Company rating: 3.1 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

338th of 338 rated retail wholesalers

Job description

Together, We Own it! Start your employee owner journey with Shorr Packaging.
Shorr Packaging is seeking a Customer Support Representative II - National Accounts to join our National Accounts Team. At Shorr, our Customer Support Representative II - National Accounts are critical to the success of our business!
As part of the Shorr Select Team, this individual will be the liaison between Shorr and our valued customers to ensure a positive experience every time. Through close collaboration with a variety of internal and external stakeholders, this individual will ensure that our business and sales strategies are executed at a very high level. The Customer Support Representative II - National Accounts is critical to Shorr's success as they are the frontline resource for our customers and can greatly impact the customer experience, retention, and loyalty.
Responsibilities
  • Manage orders including products, quantity, cost, resale, freight terms and requested delivery timing while driving for first contact resolution.
  • Monitor internal reports to ensure customer deliverables are obtained.
  • Investigate customer requests for returns and coordinate credits and/or replacement product(s)
  • Investigate and resolve all customer inquiries while capturing details in Shorr's CRM system.
  • Process invoice corrections, product replacements, and returns in SXe system while ensuring customer satisfaction.
  • Manage time and multitask in order to handle multiple responsibilities.
  • Ensure the customer's demands are met with a focus on improving the customer experience.
  • Build credibility and trust with Shorr Select customers.
  • Manage customer cases in SX.e and CRM systems ensuring timely resolution.
  • Liaise with sales and operations to support new customer onboarding process from account creation to post-delivery ensuring high customer satisfaction.
  • Create and maintain customer files/profiles and account notes in SX.e and CRM
  • Ability to collaborate cross-functionally by communicating critical details to enhance customer experience.
  • Set up and maintain price records at the direction of sales team.
  • Other duties may be assigned.

Requirements
  • High school diploma or general education degree (GED), Associates or higher degree preferred.
  • 3+ years Customer Service or Client Services related experience and/or training.
  • Passion for being a Shorr Select brand ambassador and delivering an excellent customer experience or demonstrated ability having done so in another B2B customer support environment.
  • Demonstrated customer-focused problem solver with strong desire for accountability.
  • Excellent communication (verbal and written) skills with ability to handle conflict resolution.
  • Demonstrated ability to be adaptable and thrive in a fast-paced environment with constant change.
  • Knowledge of logistics, including carriers, shipping policies and procedures
  • Superior organizational skills and strong attention to detail required.
  • Strong time-management with ability to effectively prioritize multiple requests and pressures.
  • Proven ability to deliver measurable results.
  • Knowledge of ERP, CRM, and ecommerce platforms such as SX.e; Salesforce.
  • Prior experience using MS Outlook, Word, and Excel.
  • Intermediate level Microsoft Excel- manipulation of data, formulas and reporting is preferred.
  • Ability to work hybrid/remote in a team setting.
  • Ability to work a scheduled shift of 10:00 AM to 7:00 PM or 11:00 AM to 8:00 PM local time, as determined by business needs.

Compensation The base pay range for this role is $27 - $29 per hour.
Shorr Packaging does not provide work authorization sponsorship for this position.
Shorr Benefits
  • Employee Stock Ownership Plan (ESOP) - Together, We Own It!
  • Comprehensive Employee Benefits: Medical, dental, vision and other insurance coverages
  • Generous PTO with vacation, sick and floating holidays.
  • 401K plan plus matching
  • Team based Employee Owner company culture

Shorr Packaging Corp is an equal-opportunity employer. It is the policy of Shorr Packaging Corp to afford full Equal Employment Opportunity, and all applicants will receive consideration for employment without regard to protected veteran status or disability status or any other legally protected status.

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