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Customer Support Representative Jobs in Iowa (NOW HIRING)

AFC Industries

Customer Support

Muscatine, IA · On-site

$20 - $22/hr

We support a diverse industry base of manufacturers across a broad range of industries. Our ... Facilitate communications between customer and sales rep. Keep sales rep up to date on all ...

AFC Industries

Customer Support

Muscatine, IA · On-site

$20 - $22/hr

We support a diverse industry base of manufacturers across a broad range of industries. Our ... Facilitate communications between customer and sales rep. Keep sales rep up to date on all ...

AFC Industries

Customer Support

Muscatine, IA · On-site

$20 - $22/hr

We support a diverse industry base of manufacturers across a broad range of industries. Our ... Facilitate communications between customer and sales rep. Keep sales rep up to date on all ...

Centurylink

Tech Support Representative

Des Moines, IA · On-site

Technical Support Representative CenturyLink is seeking upbeat customer service contact center representatives to assist current high-speed internet customers with service related issues including ...

SHAZAM

Client Support Representative

Des Moines, IA · On-site

$16 - $21.25/hr

Client Support Representative SHAZAM recognizes that financial institutions build better ... We are a trusted partner to our valued customers providing answers, choice, and innovation with an ...

Mi-T-M Corporation

Sales Support Representative

Peosta, IA · On-site

$16.50 - $22.50/hr

The Sales Support Representative plays a pivotal role in ensuring seamless communication and ... This role collaborates closely with Channel Sales Managers to maintain effective customer ...

Victra

Sales Support Rep Part-Time

Arnolds Park, IA · On-site

$17.25 - $23.50/hr

Deliver outstanding customer service during every guest interaction, ensuring each visit is a ... Sales Support Representatives work a flexible schedule ranging from 8 to 25 hours per week. This ...

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Showing results 21-40

All JobsCustomer Support Representative JobsCustomer Support Representative Jobs in Iowa

Customer Support Representative information

See Iowa salary details

$9

$17

$25

How much do customer support representative jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for customer support representative in Iowa is $17.66, according to ZipRecruiter salary data. Most workers in this role earn between $14.47 and $19.66 per hour, depending on experience, location, and employer.

What is the difference between Customer Support Representative vs Technical Support Specialist?

AspectCustomer Support RepresentativeTechnical Support Specialist
Required CredentialsHigh school diploma or equivalent; some roles may prefer post-secondary educationHigh school diploma; technical certifications or training often preferred
Work EnvironmentCall centers, retail, online support platformsIT departments, software companies, hardware providers
Employer & Industry UsageCustomer service departments across various industriesTechnology, software, and hardware industries
Common Search & Comparison IntentUnderstanding general customer service rolesTechnical problem-solving and product support

The main difference between a Customer Support Representative and a Technical Support Specialist lies in their focus areas. Customer Support Representatives handle general customer inquiries, complaints, and service requests across various industries. In contrast, Technical Support Specialists provide specialized technical assistance, troubleshooting, and product support, often requiring technical knowledge or certifications. Both roles are essential for customer satisfaction but serve different needs within organizations.

What are the key skills and qualifications needed to thrive as a customer support representative?

To thrive as a Customer Support Representative, you need strong communication skills, problem-solving abilities, and a customer-focused mindset, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, help desk software, and ticketing platforms is typically required. Patience, active listening, and conflict resolution are vital soft skills that help build rapport and resolve issues effectively. These skills and qualities are crucial for delivering exceptional service, maintaining customer satisfaction, and fostering brand loyalty.

What is a customer support representative?

Customer Support Representatives are professionals who assist customers by answering their questions, resolving issues, and providing information about products or services. They typically communicate with customers via phone, email, chat, or in person to ensure a positive experience and maintain customer satisfaction. Their role is crucial in building customer loyalty and addressing any concerns or problems customers might encounter. Strong communication, problem-solving skills, and patience are essential for success in this job.

Is remote customer support representative a stressful job?

Remote customer support representatives often face stress from handling difficult customer interactions, meeting performance metrics, and managing high call volumes. The job requires strong communication skills, patience, and the ability to work independently in a home environment, which can contribute to stress levels depending on individual resilience and workload management. Proper training and support can help mitigate some stress factors.

What are some common challenges faced by customer support representatives, and how can they be effectively managed?

Customer Support Representatives often encounter challenges such as handling high volumes of inquiries, managing difficult or upset customers, and staying up-to-date with product or service changes. Effective time management, strong communication skills, and ongoing training are essential to overcome these hurdles. Many organizations provide support through mentoring, regular team meetings, and access to knowledge bases, helping representatives deliver consistent and high-quality service while maintaining job satisfaction.
What are the most commonly searched types of Customer Support Representative jobs in Iowa? The most popular types of Customer Support Representative jobs in Iowa are:
What are popular job titles related to Customer Support Representative jobs in Iowa? For Customer Support Representative jobs in Iowa, the most frequently searched job titles are:
What job categories do people searching Customer Support Representative jobs in Iowa look for? The top searched job categories for Customer Support Representative jobs in Iowa are:
What cities in Iowa are hiring for Customer Support Representative jobs? Cities in Iowa with the most Customer Support Representative job openings:
Customer Support Representative jobs near you
Infographic showing various Customer Support Representative job openings in Iowa as of July 2026, with employment types broken down into 1% As Needed, 71% Full Time, 21% Part Time, 1% Temporary, and 6% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $36,723 per year, or $17.7 per hour.

Customer Support Representative II

Three Point Solutions

Johnston, IA • On-site

$15 - $20.50/hr

Other

Re-posted 22 days ago

Job description

Job title : Customer Support Representative II
Client : Heavy Machine Manufacturing Company
Duration : 3 yrs
Location : Johnston, IA 50131
Shift : Training will take place M-F, 8am-4:30pm and will consist of 2-3 weeks classroom, and an additional few weeks of on the job training & mentoring with an experienced technician. After training, candidate must be able to work an 8hr shift within the hours of 7 am and 6 pm. The exact 8hr shift will fluctuate based on volumes and business need. After training is complete, candidate will be assigned a weekend shift (either Saturday or Sunday) on a monthly rotating schedule.
Description:
Provides information/solutions as frontline support to channel partners/customers/Company personnel on product related inquiries on moderately complex policies, issues and concerns to optimize customer satisfaction and retention. (Note that products may include parts, whole goods or product related services.)
Duties:
  • Provides responses and/or solutions to customer, dealers, and/or Company personnel inquiries concerning problems and concerns of a moderately complex level.
  • Effectively documents customer, dealer, and/or company personnel interactions and issues relating to area of responsibility.
  • Distributes additional product/service/policy information to customers, dealers, and client personnel. Develops common solutions to problems with team members to maintain required service levels.
  • Maintains the accuracy and availability of customer related information on-line.
  • Assists in the promotion of products/services/programs through special program offerings, special mailings and pro-active user contact.
  • Negotiates with customers, dealers and company personnel to provide the proper policy execution and adequate resolution.
Primary responsibilities & duties:
  • The Social Media Care team provides front-line technical support/information/solutions to customers on product related inquiries, issues, and concerns to optimize customer satisfaction and retention.
  • Agents provide support via multiple channels (Social Media, email, and website) while effectively documenting each interaction.
  • This position will have an emphasis on Social Media support and will be involved in monitoring designated Social Media channels, responding to support requests, and reviewing/approving outbound content for quality and accuracy.
Required skills, knowledge, and relevant work experience:
  • Skills in interpersonal communications, negotiation, and conflict resolution.
  • Effective written communication skills.
  • 6+ months experience with customer service / support experience.
  • High comfort level and experience with consumer software applications.
  • Experience with multiple forms of Social Media (Facebook, Twitter/X, Instagram, YouTube, TikTok)
  • Strong computer and troubleshooting skills.
  • Ability to work occasional holidays to support the business
Desired Skills, Knowledge, And Relevant Work Experience:
  • Prior work history with using Social Media for business purposes
  • Prior work experience in Agriculture or Technology dealer channels
  • Knowledge of agriculture, turf (mowers) and utility vehicles
  • Bachelor's degree in Agriculture, Business, Communications, Marketing, IT or a similar discipline.

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