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Customer Support Representative Jobs in Iowa (NOW HIRING)

AFC Industries

Customer Support

Muscatine, IA

$20 - $22/hr

We support a diverse industry base of manufacturers across a broad range of industries. Our ... Facilitate communications between customer and sales rep. Keep sales rep up to date on all ...

Ziegler CAT

Services Support Representative

Altoona, IA · On-site

$23.29 - $27.91/hr

This position will be the front line to the customer on the technical support telephone line and ... The Services Support Representative receives telephone calls and or responds to internet requests ...

AFC Industries

Customer Support

Muscatine, IA · On-site

$20 - $22/hr

We support a diverse industry base of manufacturers across a broad range of industries. Our ... Facilitate communications between customer and sales rep. Keep sales rep up to date on all ...

CenturyLink

Tech Support Representative

Des Moines, IA · On-site

Technical Support Representative CenturyLink is seeking upbeat customer service contact center representatives to assist current high-speed internet customers with service related issues including ...

Centurylink

Tech Support Representative

Des Moines, IA · On-site

Technical Support Representative CenturyLink is seeking upbeat customer service contact center representatives to assist current high-speed internet customers with service related issues including ...

1816 Chatburn Plaza

Sales Support Rep Part-Time

Harlan, IA · On-site

$18.25 - $25/hr

Deliver outstanding customer service during every guest interaction, ensuring each visit is a ... Sales Support Representatives work a flexible schedule ranging from 8 to 25 hours per week. This ...

New

1816 Chatburn Plaza

Sales Support Rep Part-Time

Harlan, IA

$18.25 - $25/hr

Deliver outstanding customer service during every guest interaction, ensuring each visit is a ... Sales Support Representatives work a flexible schedule ranging from 8 to 25 hours per week. This ...

New

Victra

Sales Support Rep Part-Time

Algona, IA · On-site

$17.50 - $24/hr

Deliver outstanding customer service during every guest interaction, ensuring each visit is a ... Sales Support Representatives work a flexible schedule ranging from 8 to 25 hours per week. This ...

New

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All JobsCustomer Support Representative JobsCustomer Support Representative Jobs in Iowa

Customer Support Representative information

See Iowa salary details

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How much do customer support representative jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for customer support representative in Iowa is $17.66, according to ZipRecruiter salary data. Most workers in this role earn between $14.47 and $19.66 per hour, depending on experience, location, and employer.

What is a customer support representative?

Customer Support Representatives are professionals who assist customers by answering their questions, resolving issues, and providing information about products or services. They typically communicate with customers via phone, email, chat, or in person to ensure a positive experience and maintain customer satisfaction. Their role is crucial in building customer loyalty and addressing any concerns or problems customers might encounter. Strong communication, problem-solving skills, and patience are essential for success in this job.

What are the key skills and qualifications needed to thrive as a customer support representative?

To thrive as a Customer Support Representative, you need strong communication skills, problem-solving abilities, and a customer-focused mindset, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, help desk software, and ticketing platforms is typically required. Patience, active listening, and conflict resolution are vital soft skills that help build rapport and resolve issues effectively. These skills and qualities are crucial for delivering exceptional service, maintaining customer satisfaction, and fostering brand loyalty.

What are some common challenges faced by customer support representatives, and how can they be effectively managed?

Customer Support Representatives often encounter challenges such as handling high volumes of inquiries, managing difficult or upset customers, and staying up-to-date with product or service changes. Effective time management, strong communication skills, and ongoing training are essential to overcome these hurdles. Many organizations provide support through mentoring, regular team meetings, and access to knowledge bases, helping representatives deliver consistent and high-quality service while maintaining job satisfaction.

What is the difference between Customer Support Representative vs Technical Support Specialist?

AspectCustomer Support RepresentativeTechnical Support Specialist
Required CredentialsHigh school diploma or equivalent; some roles may prefer post-secondary educationHigh school diploma; technical certifications or training often preferred
Work EnvironmentCall centers, retail, online support platformsIT departments, software companies, hardware providers
Employer & Industry UsageCustomer service departments across various industriesTechnology, software, and hardware industries
Common Search & Comparison IntentUnderstanding general customer service rolesTechnical problem-solving and product support

The main difference between a Customer Support Representative and a Technical Support Specialist lies in their focus areas. Customer Support Representatives handle general customer inquiries, complaints, and service requests across various industries. In contrast, Technical Support Specialists provide specialized technical assistance, troubleshooting, and product support, often requiring technical knowledge or certifications. Both roles are essential for customer satisfaction but serve different needs within organizations.

Is remote customer support representative a stressful job?

Remote customer support representatives often face stress from handling difficult customer interactions, meeting performance metrics, and managing high call volumes. The job requires strong communication skills, patience, and the ability to work independently in a home environment, which can contribute to stress levels depending on individual resilience and workload management. Proper training and support can help mitigate some stress factors.

What are the most commonly searched types of Customer Support Representative jobs in Iowa?

The most popular types of Customer Support Representative jobs in Iowa are:

What are popular job titles related to Customer Support Representative jobs in Iowa?

For Customer Support Representative jobs in Iowa, the most frequently searched job titles are:

What job categories do people searching Customer Support Representative jobs in Iowa look for?

The top searched job categories for Customer Support Representative jobs in Iowa are:

What cities in Iowa are hiring for Customer Support Representative jobs?

Cities in Iowa with the most Customer Support Representative job openings:

Customer Support Representative jobs near you
Infographic showing various Customer Support Representative job openings in Iowa as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 24% Part Time, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $36,723 per year, or $17.7 per hour.

Customer Support Representative II

Three Point Solutions

Johnston, IA • On-site

$15 - $20.50/hr

Contractor

Re-posted 20 days ago

Job description

Job Title:          Customer Support Representative II

Client:              Heavy Machine Manufacturing Company
Location:         Johnston, IA 50131
Duration:         12 Months

Regular Shift:   Monday–Friday | 7:00 AM – 6:00 PM CST
                          Saturday | 8:00 AM – 12:00 PM CST

Training:          8:00 AM – 4:30 PM CST | Approximately 6 Weeks

Description:

Job Overview

Provide Tier I technical support to customers by phone, addressing product questions, issues, complaints, warranty inquiries, parts information, and other product-related concerns while delivering excellent customer service.

Key Responsibilities

  • Provide front-line technical support and product information to customers.
  • Handle customer inquiries, issues, and complaints while maintaining customer satisfaction.
  • Provide phone support and accurately document each customer interaction.
  • Research and troubleshoot product-related issues.
  • Assist customers with: Product questions, availability, and compatibility, Agriculture, Residential/Commercial Turf, and Golf products, Warranty registration and extended warranty coverage, Out-of-warranty assistance, Parts and publication lookups, Loyalty Rewards programs
  • Work effectively with customers and internal teams to resolve issues.

Required Qualifications

  • 6+ months of customer service/support experience.
  • Excellent verbal and written communication skills.
  • Strong interpersonal, negotiation, and conflict-resolution skills.
  • Proficiency with Microsoft Office.
  • Comfortable using consumer software applications.
  • Strong computer, research, and troubleshooting skills.
  • Ability to work required support hours and occasional holidays.

Preferred Qualifications

  • Knowledge of: Agriculture, Turf equipment/mowers, Utility vehicles
  • Previous experience in Agriculture or Technology dealer channels.
  • Bachelor's degree in: Agriculture, Business, Communications, Engineering, IT, Related field

Training & Onboarding

  • Training and mentoring will be 8:00 AM – 4:30 PM CST for approximately 6 weeks.
  • Training includes: 2 weeks classroom training, 2–4 weeks on-the-job training and mentoring
  • Full productivity is expected within approximately 3–4 months of starting.
  • Primary responsibility will be Tier I Contact Center support.

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