ZipRecruiter

Log In

1

Customer Service Chat Support Jobs in Iowa (NOW HIRING)

Auxiant

Customer Service Specialist

Cedar Rapids, IA · On-site

$16.75 - $22.25/hr

... Customer Service Specialist . Auxiant is a third party administrator of self-funded employee ... Answer provider phone, live chat, and secure email questions regarding claim status and benefits ...

Auxiant

Customer Service Specialist

Cedar Rapids, IA · On-site +1

$16.75 - $22.25/hr

... Customer Service Specialist . Auxiant is a third party administrator of self-funded employee ... Answer provider phone, live chat, and secure email questions regarding claim status and benefits ...

Ferrellgas

Customer Service Specialist

Des Moines, IA · On-site

$16.50 - $22/hr

You'll support customers and work closely with internal teams to ensure high-quality experience ... Answering phones, chat, social media, or email in a polite, courteous, and professional manner.

Composites One

Customer Service Representative

Grimes, IA · On-site

$15.75 - $21.50/hr

... support. You will maintain customer accounts and coordinate communication on active and back-orders ... Respond to inquiries received through phone, email, chat, B2B and/or written correspondence from ...

Kwik Trip, Inc.

Customer Service

Davenport, IA · On-site

$15 - $20.30/hr

... our Support Center and Production and Distribution Facilities. Many coworkers throughout the ... Customer Service, Food, Cashier, Cook, Server. Kwik Trip, Inc. is a family-owned, Midwest company ...

Webb Insurance Group

Customer Service

West Des Moines, IA · On-site

$40K - $60K/yr

Work closely with colleagues and other departments to ensure smooth operations and support the overall agency goals. Requirements Customer Service Experience: Previous experience in a customer ...

HyVee

Customer Service

Cedar Rapids, IA

$15.75 - $21.25/hr

We promise "a helpful smile in every aisle" and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other. Job Title: Customer Service ...

Hy-Vee, Inc.

Customer Service

Cedar Rapids, IA · On-site

$15.75 - $21.25/hr

We promise "a helpful smile in every aisle" and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other. Job Title: Customer Service ...

next page

Showing results 1-20

All JobsCustomer Service Chat Support JobsCustomer Service Chat Support Jobs in Iowa

Customer Service Chat Support information

See Iowa salary details

$11

$18

$26

How much do customer service chat support jobs pay per hour?

As of Jul 17, 2026, the average hourly pay for customer service chat support in Iowa is $18.03, according to ZipRecruiter salary data. Most workers in this role earn between $15.34 and $19.66 per hour, depending on experience, location, and employer.

Are chat support jobs legit?

Customer service chat support jobs are legitimate positions offered by many companies to assist customers via online chat platforms. These roles typically require good communication skills, familiarity with chat tools, and sometimes specific training or certifications. Job seekers should verify the employer's credibility and avoid offers that ask for upfront payments or personal financial information.

What are the most common challenges faced by Customer Service Chat Support representatives and how can they overcome them?

Customer Service Chat Support representatives often encounter challenges such as handling multiple chats simultaneously, managing difficult or frustrated customers, and accurately resolving issues without visual cues. To overcome these challenges, it's important to develop strong multitasking skills, use templates and knowledge bases effectively, and practice clear, empathetic communication. Many companies provide ongoing training and peer support, which can help representatives improve their problem-solving abilities and maintain high-quality customer interactions.

How to become a customer support chat agent?

To become a customer support chat agent, candidates typically need a high school diploma or equivalent, strong communication skills, and familiarity with chat or ticketing software. Some employers may require prior customer service experience or specific training, and having good problem-solving abilities is essential for success in this role.

What is the difference between Customer Service Chat Support vs Customer Service Representative?

AspectCustomer Service Chat SupportCustomer Service Representative
Work EnvironmentOnline chat platforms, remote workIn-person, call centers, or remote
Required SkillsWritten communication, typing speed, problem-solvingVerbal communication, interpersonal skills
Common CertificationsCustomer service or communication coursesNone typically required, but customer service training
Industry UsageRetail, tech, e-commerce, telecomRetail, banking, telecom, hospitality

Customer Service Chat Support focuses on online written communication via chat platforms, often requiring quick typing and problem-solving skills. Customer Service Representatives may work in person or over the phone, emphasizing verbal communication and interpersonal skills. Both roles serve customer needs but differ mainly in communication method and work environment.

What are the key skills and qualifications needed to thrive as a Customer Service Chat Support representative, and why are they important?

To thrive as a Customer Service Chat Support representative, you need strong written communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and live chat platforms is typically required. Patience, empathy, and the ability to multitask are vital soft skills for effectively assisting customers in a fast-paced, digital environment. These skills and qualities ensure efficient issue resolution, customer satisfaction, and positive brand experiences.

How much do chat support agents make?

Customer service chat support agents typically earn between $12 and $20 per hour, depending on experience, location, and the company. Entry-level positions may pay closer to minimum wage, while experienced agents with specialized skills can earn higher wages or bonuses. Many roles also offer flexible schedules and remote work options.

How to make 1000 a week remotely?

Customer Service Chat Support roles typically pay hourly, with earnings depending on hours worked and pay rate, often ranging from $10 to $20 per hour. To make $1,000 weekly, you would need to work approximately 50 to 100 hours at these rates, which may require overtime or multiple shifts. Developing strong communication skills and familiarity with chat platforms can improve efficiency and earning potential in remote customer support jobs.

What is Customer Service Chat Support?

Customer Service Chat Support refers to representatives who assist customers through online chat platforms, helping them resolve issues, answer questions, and provide information about products or services. Unlike phone support, chat support enables customers to communicate in real time via text, often through a company’s website or app. Chat support agents must be skilled in written communication, problem-solving, and multitasking to handle multiple conversations efficiently. This role is essential for businesses looking to provide quick, convenient, and effective customer service online.
What are popular job titles related to Customer Service Chat Support jobs in Iowa? For Customer Service Chat Support jobs in Iowa, the most frequently searched job titles are:
What job categories do people searching Customer Service Chat Support jobs in Iowa look for? The top searched job categories for Customer Service Chat Support jobs in Iowa are:
Customer Service Chat Support jobs near you
Infographic showing various Customer Service Chat Support job openings in Iowa as of July 2026, with employment types broken down into 57% Full Time, 11% Part Time, 1% Temporary, 30% Contract, and 1% Summer. Highlights an 81% Physical, 1% Hybrid, and 18% Remote job distribution, with an average salary of $37,501 per year, or $18 per hour.
Customer Service Specialist

Customer Service Specialist

Auxiant

Cedar Rapids, IA • On-site

$16.75 - $22.25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Work Arrangement: Remote, Hybrid, or In Office
Location for In Office or Hybrid: Cedar Rapids, IA, Madison, WI, or Milwaukee, WI
Auxiant's Mission Statement and Core Values
Mission: An Independent TPA investing in People and Innovation to deliver expert-driven experiences with REAL Results.
Core Values: Independent Solutions. REAL Results
Respect Empowerment Agility Leadership
Be part of a growing and prospering company as a Customer Service Specialist. Auxiant is a third party administrator of self-funded employee benefit plans with offices in Cedar Rapids, IA, Madison and Milwaukee, WI. Auxiant is a fast-growing,progressive company offering an excellent wage and benefit package.
Job Summary:
  • Handle incoming and outgoing phone calls from providers and members.
  • Handle incoming live chats via the website from providers and members.
  • Respond to emails via Auxiant secure email from providers.

Essential Functions:
  • Answer provider phone, live chat, and secure email questions regarding claim status and benefits
  • Assist with enrollee phone and live chat questions regarding claim status and benefits

Nonessential Functions:
  • Other duties as assigned or appropriate

Education/Qualifications:
  • Excellent phone skills/etiquette
  • Proficient PC skills including e-mail, record keeping, routine database activity, word processing, spreadsheet,10-key
  • Qiclink experience
  • Previous call center experience preferred
  • Excellent verbal and written communication skills
  • Proven experience in a professional office environment
  • Proven customer service experience required
  • Medical insurance background preferred
  • High school diploma or equivalent and 1-2 years related experience.

*Full benefits including: Medical,Dental, Vision, Flexible Spending, Gym Membership Reimbursement, Life Insurance, LTD, STD, 401K, 3 weeks vacation, 9 paid holidays, casual dress code and more

Apply