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Customer Service Chat Support Jobs in Iowa (NOW HIRING)

GROWMARK, Inc.

Agronomy Customer Service and Support

Elkader, IA · On-site

$16.25 - $20.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

... services. Work closely with sales staff to establish sales opportunities and long-term ... Ensure customers receive products and are invoiced in a timely, efficient manner. ESSENTIAL JOB ...

Belcan

Customer Service

Cedar Rapids, IA · On-site

$21.09/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Customer Order Administrator is a support role for the Intertrade Sales Team. The Order ... Customer Service Orientation - Generally applies fundamental service techniques and adheres to ...

Belcan

Customer Service

Cedar Rapids, IA

$21.09/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Customer Order Administrator is a support role for the Intertrade Sales Team. The Order ... Customer Service Orientation - Generally applies fundamental service techniques and adheres to ...

Sharecare

Lead Customer Service Rep

Des Moines, IA · On-site

Researching, responding, and providing a resolution, within the appropriate timeframe, to member inquiries submitted via phone, chat, email, or fax.?? * Provide support for the customer service team ...

Kwik Trip

Customer Service

Davenport, IA · On-site

$15.25 - $20.75/hr

... our Support Center and Production and Distribution Facilities. Many coworkers throughout the ... Customer Service, Food, Cashier, Cook, Server. Kwik Trip, Inc. is a family-owned, Midwest company ...

ICONMA

Customer Support Representative II

Johnston, IA · On-site

$15 - $20.50/hr

Technicians provide support via multiple channels (telephone, email, and chat) while effectively ... Experience with customer service / support * High comfort level and experience with consumer ...

Webb Insurance Group

Customer Service

West Des Moines, IA · On-site

$40K - $60K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Work closely with colleagues and other departments to ensure smooth operations and support the overall agency goals. Requirements Customer Service Experience: Previous experience in a customer ...

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All JobsCustomer Service Chat Support JobsCustomer Service Chat Support Jobs in Iowa

Customer Service Chat Support information

See Iowa salary details

$11

$18

$26

How much do customer service chat support jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for customer service chat support in Iowa is $18.03, according to ZipRecruiter salary data. Most workers in this role earn between $15.34 and $19.66 per hour, depending on experience, location, and employer.

What are the most common challenges faced by customer service chat support representatives and how can they overcome them?

Customer Service Chat Support representatives often encounter challenges such as handling multiple chats simultaneously, managing difficult or frustrated customers, and accurately resolving issues without visual cues. To overcome these challenges, it's important to develop strong multitasking skills, use templates and knowledge bases effectively, and practice clear, empathetic communication. Many companies provide ongoing training and peer support, which can help representatives improve their problem-solving abilities and maintain high-quality customer interactions.

What is the difference between Customer Service Chat Support vs Customer Service Representative?

AspectCustomer Service Chat SupportCustomer Service Representative
Work EnvironmentOnline chat platforms, remote workIn-person, call centers, or remote
Required SkillsWritten communication, typing speed, problem-solvingVerbal communication, interpersonal skills
Common CertificationsCustomer service or communication coursesNone typically required, but customer service training
Industry UsageRetail, tech, e-commerce, telecomRetail, banking, telecom, hospitality

Customer Service Chat Support focuses on online written communication via chat platforms, often requiring quick typing and problem-solving skills. Customer Service Representatives may work in person or over the phone, emphasizing verbal communication and interpersonal skills. Both roles serve customer needs but differ mainly in communication method and work environment.

What are the key skills and qualifications needed to thrive as a customer service chat support representative?

To thrive as a Customer Service Chat Support representative, you need strong written communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and live chat platforms is typically required. Patience, empathy, and the ability to multitask are vital soft skills for effectively assisting customers in a fast-paced, digital environment. These skills and qualities ensure efficient issue resolution, customer satisfaction, and positive brand experiences.

How much does a customer service chat support agent make?

Customer service chat support agents typically earn an average hourly wage ranging from $12 to $20, depending on experience, location, and the company. Salaries can also include benefits such as flexible schedules and remote work options, with some roles offering performance-based bonuses.

How do you become a customer service chat support agent?

To become a customer service chat support agent, candidates typically need a high school diploma or equivalent, strong communication skills, and familiarity with chat or customer support software. Some employers may prefer prior experience in customer service or related fields, and training is often provided on the job to familiarize agents with company policies and tools.

What is customer service chat support?

Customer Service Chat Support refers to representatives who assist customers through online chat platforms, helping them resolve issues, answer questions, and provide information about products or services. Unlike phone support, chat support enables customers to communicate in real time via text, often through a company’s website or app. Chat support agents must be skilled in written communication, problem-solving, and multitasking to handle multiple conversations efficiently. This role is essential for businesses looking to provide quick, convenient, and effective customer service online.

What are popular job titles related to Customer Service Chat Support jobs in Iowa?

For Customer Service Chat Support jobs in Iowa, the most frequently searched job titles are:

What job categories do people searching Customer Service Chat Support jobs in Iowa look for?

The top searched job categories for Customer Service Chat Support jobs in Iowa are:

Customer Service Chat Support jobs near you
Infographic showing various Customer Service Chat Support job openings in Iowa as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $37,501 per year, or $18 per hour.

Agronomy Customer Service and Support

GROWMARK, Inc.

Elkader, IA • On-site

$16.25 - $20.75/hr

Full-time

Re-posted 9 days ago

Growmark rating

7.7

Company rating: 7.7 out of 10

Based on 16 frontline employees who took The Breakroom Quiz

19th of 65 rated farming

Job description

The FS brand represents a standard of excellence for agricultural and energy-related products. It's the people who represent the FS brand that set it apart. As local cooperatives, FS Companies believe it is their responsibility to ensure that our earth, our communities, and businesses perform together, sustainably. FS Companies are committed to ensuring the continued profitability of the company, their owners, and their customers, while enacting to help the environment and the greater good.

 

REPORTS TO: Marketing Manager/Controller                    STATUS: Exempt                                                      

PURPOSE AND SUMMARY STATEMENT

The purpose of this position is to help maximize profitable sales of assigned products, programs, and services. Work closely with sales staff to establish sales opportunities and long-term relationships. Ensure customers receive products and are invoiced in a timely, efficient manner.

ESSENTIAL JOB FUNCTIONS

Assist Agronomists with agronomic plans, order and data entry.

Perform billing functions, including making blend tickets and invoicing customers.

Assist in maintaining a perpetual inventory of all products.

Onboard myFS Agronomy app to customers. 

Analyze and evaluate the effectiveness of sales methods, costs, and results.

Have awareness of customer programs to meet growers' needs (i.e., Agri-Finance).

Complete sales and contact management reports on key accounts.

Attain and maintain all skills required for the position.

Support staff in assigned project-based work. 

OTHER JOB FUNCTIONS

Supports and contributes to total company goals and objectives through collaboration efforts.

Follows GROWMARK's Code of Conduct and Corporate Compliance Program, Environmental Health and Safety, OSHA and DOT policies and procedures, as they apply.

Performs all other duties as assigned.

 

REQUIREMENTS

Normally requires a 2-year degree in Agriculture or equivalent of 2 years or more of related work experience in the agronomy industry.

Demonstrated essential abilities including business knowledge, collaboration, communication, customer focus, decision making, skill development and willingness to train.

Must have and maintain a valid driver's license, satisfactory driving record, and have the ability to travel independently and overnight.

Ability to work extended hours and on call as business conditions warrant.

Occasionally exposed or required to:  

  • Extreme weather conditions (hot, cold, wet, etc.)
  • Noisy conditions
  • Working conditions may include dust, fumes, chemicals, and electrical hazards with appropriate safety measures
  • May be required to work at varying heights 

Ability and willingness to participate in required training that may include education on GROWMARK's policies and procedures and additional training as it relates to the requirements of the position. 

 
We are an equal opportunity/Disabled/Protected Veteran Employer. All individuals, regardless of demographic or other background, are encouraged to apply. Further, as a federal, state, and local contractor, we comply with government regulations and executive orders as applicable, including affirmative action responsibilities for qualified individuals with disability and protected veterans.
 
Employment is contingent on, among other things, receipt of an acceptable and job-related background check, drug test, motor vehicle report, and/or reference check, as applicable and permissible by law.
 

What Growmark employees say

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About GROWMARK

Sourced by ZipRecruiter

GROWMARK is an agricultural cooperative serving almost 400,000 customers across North America, providing agronomy, energy, facility engineering and construction, and logistics products and services, as well as grain marketing and risk management services. Headquartered in Bloomington, Illinois, GROWMARK owns the FS trademark, which is used by its member cooperatives. GROWMARK also owns and operates SEEDWAY, the largest full-line seed company in the United States. More information is available at growmark.com.

Industry

Clean energy services

Company size

1,001 - 5,000 Employees

Headquarters location

Bloomington, IL, US

Year founded

1927

Social media

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