ZipRecruiter

Log In

2

Remote Customer Support Jobs in Iowa (NOW HIRING)

Liveops

Remote Customer Service Agent

Iowa City, IA · Remote

$15.25 - $20.25/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client programs across industries. This opportunity offers the flexibility to ...

Liveops

Remote Customer Service Agent

Ames, IA · Remote

$15.25 - $20.25/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client programs across industries. This opportunity offers the flexibility to ...

Liveops

Remote Customer Service Agent

Des Moines, IA · Remote

$15.25 - $20.25/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client programs across industries. This opportunity offers the flexibility to ...

Liveops

Remote Customer Service Agent

Dubuque, IA · Remote

$14.50 - $19.50/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client programs across industries. This opportunity offers the flexibility to ...

Liveops

Remote Customer Service Agent

Sioux City, IA · Remote

$15.25 - $20.50/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client programs across industries. This opportunity offers the flexibility to ...

Liveops

Remote Customer Service Agent

Council Bluffs, IA · Remote

$14.50 - $19.25/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client programs across industries. This opportunity offers the flexibility to ...

Liveops

Remote Customer Service Agent

Ankeny, IA · Remote

$14.50 - $19.50/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client programs across industries. This opportunity offers the flexibility to ...

Liveops

Remote Customer Service Agent

Davenport, IA · Remote

$14.75 - $19.75/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client programs across industries. This opportunity offers the flexibility to ...

Liveops

Remote Customer Service Agent

West Des Moines, IA · Remote

$15.25 - $20.25/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client programs across industries. This opportunity offers the flexibility to ...

Liveops

Remote Customer Service Agent

Cedar Rapids, IA · Remote

$15.25 - $20.25/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client programs across industries. This opportunity offers the flexibility to ...

Liveops

Remote Customer Service Agent

Waterloo, IA · Remote

$15.25 - $20.50/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client programs across industries. This opportunity offers the flexibility to ...

Liveops

Remote Customer Service Representative

Ames, IA · Remote

$20/hr

Tax Software Support - Independent Contractor Location: Remote (US-Based) Apply today to join the 1 ... Handle customer calls, assess needs, and solve problems. Requirements * Experience taking inbound ...

Liveops

Remote Customer Service Representative

Ankeny, IA · Remote

$20/hr

Tax Software Support - Independent Contractor Location: Remote (US-Based) Apply today to join the 1 ... Handle customer calls, assess needs, and solve problems. Requirements * Experience taking inbound ...

next page

Showing results 1-20

All JobsCustomer Support JobsRemote Customer Support JobsRemote Customer Support Jobs in Iowa

Remote Customer Support information

See Iowa salary details

$10

$21

$53

How much do remote customer support jobs pay per hour?

As of Jul 14, 2026, the average hourly pay for remote customer support in Iowa is $21.76, according to ZipRecruiter salary data. Most workers in this role earn between $11.30 and $24.86 per hour, depending on experience, location, and employer.

What is the difference between Remote Customer Support vs Remote Technical Support?

AspectRemote Customer SupportRemote Technical Support
Required CredentialsHigh school diploma or equivalent; customer service skillsTechnical certifications or knowledge; troubleshooting skills
Work EnvironmentCall centers, help desks, online chatHelp desks, technical support centers, online platforms
Employer & Industry UsageRetail, telecom, e-commerce, service providersIT, software, hardware companies, tech services
Common Search & ComparisonCustomer service roles, remote support jobsTechnical support roles, IT support jobs

Remote Customer Support focuses on assisting customers with general inquiries, billing, and product issues, requiring strong communication skills. Remote Technical Support involves troubleshooting technical problems, often requiring technical certifications or knowledge. While both roles are remote and customer-facing, technical support demands more technical expertise, whereas customer support emphasizes customer service skills.

What are the key skills and qualifications needed to thrive as a Remote Customer Support professional, and why are they important?

To thrive as a Remote Customer Support professional, you need excellent communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and chat platforms is typically required. Patience, active listening, and the ability to work independently are standout soft skills in this role. These qualities ensure efficient resolution of customer issues, high satisfaction rates, and effective remote collaboration.

How does working as a remote customer support representative differ from an in-office support role in terms of communication and collaboration?

Working remotely as a customer support representative often requires stronger written communication skills and proactive engagement, as most interactions with teammates and supervisors occur through digital channels like chat or video calls. You'll likely use various collaboration tools to stay connected, participate in virtual team meetings, and share updates. While you may have more flexibility, it's important to be self-motivated and organized to maintain productivity and ensure customers receive timely assistance. Building rapport with both customers and colleagues remotely can be a challenge, but many companies offer training and resources to help remote support teams succeed.

What is a Remote Customer Support job?

A Remote Customer Support job involves assisting customers with their inquiries, issues, and requests from a location outside of a traditional office, usually from home. This role typically uses communication channels like email, chat, or phone to resolve problems, provide product information, and ensure customer satisfaction. Remote Customer Support representatives need strong communication skills, patience, and the ability to troubleshoot issues efficiently. The flexibility of remote work allows employees to work from various locations, but it also requires self-discipline and a reliable internet connection.
What are the most commonly searched types of Customer Support jobs in Iowa? The most popular types of Customer Support jobs in Iowa are:
What are popular job titles related to Remote Customer Support jobs in Iowa? For Remote Customer Support jobs in Iowa, the most frequently searched job titles are:
What job categories do people searching Remote Customer Support jobs in Iowa look for? The top searched job categories for Remote Customer Support jobs in Iowa are:
What cities in Iowa are hiring for Remote Customer Support jobs? Cities in Iowa with the most Remote Customer Support job openings:
Remote Customer Support jobs near you
Infographic showing various Remote Customer Support job openings in Iowa as of July 2026, with employment types broken down into 83% Full Time, 6% Part Time, and 11% Contract. Highlights an 11% In-person, and 89% Remote job distribution, with an average salary of $45,269 per year, or $21.8 per hour.
Customer Support Representative

Customer Support Representative

Three Point Solutions

Johnston, IA • On-site, Remote

$15 - $20.50/hr

Contractor

Posted 20 days ago

Job description

Job Title: Customer Support Representative

Client: Heavy Machine Manufacturing Company

Duration: 24 Months (Possible Extension)

Location: Johnston, IA 50131

Shift: Flexible 8-hour shift between 11:00 AM – 10:30 PM CST (Monday–Friday) with rotating weekend (Saturday or Sunday) schedule after training

Description:

  • Provide frontline customer support through Social Media, email, and website channels.
  • Respond to product inquiries, technical issues, parts lookups, and customer complaints.
  • Monitor and manage designated Social Media platforms while reviewing outbound content for quality and accuracy.
  • Document customer interactions and maintain accurate CRM records.
  • Handle complex customer issues, escalations, and special orders.
  • Build customer relationships and deliver exceptional service to improve customer satisfaction and loyalty.
  • Troubleshoot product issues and provide timely resolutions.
  • Collaborate with internal teams to resolve customer concerns.
  • Participate in training, mentoring, and continuous professional development.
  • Support Loyalty Rewards programs and answer questions related to agricultural, turf, and utility equipment.

Required Skills:

  • Customer Service & Technical Support
  • Social Media Support (Facebook, X/Twitter, Instagram, YouTube, TikTok)
  • CRM Documentation
  • Strong Written Communication
  • Troubleshooting & Problem Solving
  • Conflict Resolution
  • Computer Proficiency
  • Customer Relationship Management

Preferred Skills:

  • Business Social Media Experience
  • Agriculture or Technology Industry Experience
  • Knowledge of Turf, Agricultural & Utility Equipment
  • Bachelor's Degree in Business, Agriculture, Communications, or Marketing

Experience:

  • Minimum 6+ months of customer service or customer support experience.
  • Experience using multiple social media platforms for customer interactions preferred.

Additional Information:

  • On-site in Johnston, IA (Monday–Thursday) with work-from-home option Friday through Sunday after training.
  • Paid training includes 2–3 weeks classroom training followed by on-the-job mentoring.
  • Retention bonuses and pay increases available after 6, 12, and 24 months of employment.
  • Must be available for occasional holidays and rotating weekend shifts.

#ZR

Company Description

As a leading contract, contract-to-hire and professional placement firm, Three Point Solution understands the importance of aligning our client with the right resource at the right time. We are committed to the highest caliber of service that will benefit our clients, candidates and employees. Unlike large, corporate style recruiting firms, we commit to individualized attention that uniquely positions us to bridge the communication gap between recruiter, employer and candidate. Our goal is to cultivate and maintain true partnerships with our clients and candidates.