Remote Customer Support Jobs in Iowa (NOW HIRING)

Aidvantage CSR 1

$21.45/hr

Job Type Full-time Description Remote Customer Service Representative - Federal Student Loan Support PMC Integrity LLC is seeking motivated Remote Customer Service Representatives (CSR 1) to join our ...

PMC Integrity LLC

Aidvantage CSR 1

Cedar Falls, IA · Remote

$21.45/hr

PMC Integrity LLC

Aidvantage CSR 1

Des Moines, IA · On-site +1

$21.45/hr

PMC Integrity LLC

Aidvantage CSR 1

Des Moines, IA · On-site +1

$21.45/hr

PMC Integrity

Aidvantage CSR 1

Des Moines, IA · Remote

$21.45/hr

Description Remote Customer Service Representative - Federal Student Loan Support PMC Integrity LLC is seeking motivated Remote Customer Service Representatives (CSR 1) to join our Aidvantage ...

PMC Integrity

Aidvantage CSR 1

Des Moines, IA · Remote

$21.45/hr

PMC Integrity

Aidvantage CSR 1

Cedar Falls, IA · Remote

$21.45/hr

PMC Integrity

Aidvantage CSR 1

Cedar Falls, IA · Remote

$21.45/hr

PMC Integrity LLC

Aidvantage CSR 1

Tripoli, IA · Remote

$21.45/hr

PMC Integrity LLC

Aidvantage CSR 1

Tripoli, IA · Remote

$21.45/hr

PMC Integrity

Aidvantage CSR 1

Council Bluffs, IA · Remote

$21.45/hr

PMC Integrity

Aidvantage CSR 1

Council Bluffs, IA · Remote

$21.45/hr

PMC Integrity

Aidvantage CSR 1

Marion, IA · Remote

$21.45/hr

PMC Integrity

Aidvantage CSR 1

Marion, IA · Remote

$21.45/hr

PMC Integrity

Aidvantage CSR 1

Iowa City, IA · Remote

$21.45/hr

PMC Integrity

Aidvantage CSR 1

Iowa City, IA · Remote

$21.45/hr

PMC Integrity

Aidvantage CSR 1

Cedar Rapids, IA · Remote

$21.45/hr

PMC Integrity

Aidvantage CSR 1

Cedar Rapids, IA · Remote

$21.45/hr

PMC Integrity LLC

Aidvantage CSR 1

Marion, IA · On-site +1

$21.45/hr

PMC Integrity LLC

Aidvantage CSR 1

Marion, IA · On-site +1

$21.45/hr

PMC Integrity LLC

Aidvantage CSR 1

Iowa City, IA · On-site +1

$21.45/hr

PMC Integrity LLC

Aidvantage CSR 1

Iowa City, IA · On-site +1

$21.45/hr

PMC Integrity LLC

Aidvantage CSR 1

Marion, IA · Remote

$21.45/hr

PMC Integrity LLC

Aidvantage CSR 1

Marion, IA · Remote

$21.45/hr

PMC Integrity LLC

Aidvantage CSR 1

Council Bluffs, IA · On-site +1

$21.45/hr

PMC Integrity LLC

Aidvantage CSR 1

Council Bluffs, IA · On-site +1

$21.45/hr

PMC Integrity LLC

Aidvantage CSR 1

Cedar Rapids, IA · On-site +1

$21.45/hr

PMC Integrity LLC

Aidvantage CSR 1

Cedar Rapids, IA · On-site +1

$21.45/hr

PMC Integrity

Aidvantage CSR 1

Tripoli, IA · Remote

$21.45/hr

PMC Integrity

Aidvantage CSR 1

Tripoli, IA · Remote

$21.45/hr

Kopp Travels

Travel Customer Support Specialist

Des Moines, IA · Remote

Kopp Travels USA is seeking a reliable and service-driven Travel Customer Support Specialist to ... Passionate about travel and helping others create memorable experiences What We Offer * 100% remote ...

Kopp Travels

Travel Customer Support Specialist

Des Moines, IA · Remote

Kopp Travels

Travel Customer Support Specialist

Des Moines, IA · Remote

Kopp Travels

Travel Customer Support Specialist

Des Moines, IA · Remote

Liveops

Remote Customer Service Agent

Council Bluffs, IA · Remote

$14.50 - $19.25/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client programs across industries. This opportunity offers the flexibility to ...

Liveops

Remote Customer Service Agent

Council Bluffs, IA · Remote

$14.50 - $19.25/hr

Liveops

Remote Customer Service Agent

Ames, IA · Remote

$15.25 - $20.25/hr

Liveops

Remote Customer Service Agent

Ames, IA · Remote

$15.25 - $20.25/hr

Liveops

Remote Customer Service Agent

Des Moines, IA · Remote

$15.25 - $20.25/hr

Liveops

Remote Customer Service Agent

Des Moines, IA · Remote

$15.25 - $20.25/hr

Showing results 1-20

Remote Customer Support Jobs in Iowa

Remote Customer Support information

See Iowa salary details

$10

$21

$53

How much do remote customer support jobs pay per hour?

As of Jun 13, 2026, the average hourly pay for remote customer support in Iowa is $21.76, according to ZipRecruiter salary data. Most workers in this role earn between $11.30 and $24.86 per hour, depending on experience, location, and employer.

What is the difference between Remote Customer Support vs Remote Technical Support?

Aspect	Remote Customer Support	Remote Technical Support
Required Credentials	High school diploma or equivalent; customer service skills	Technical certifications or knowledge; troubleshooting skills
Work Environment	Call centers, help desks, online chat	Help desks, technical support centers, online platforms
Employer & Industry Usage	Retail, telecom, e-commerce, service providers	IT, software, hardware companies, tech services
Common Search & Comparison	Customer service roles, remote support jobs	Technical support roles, IT support jobs

Remote Customer Support focuses on assisting customers with general inquiries, billing, and product issues, requiring strong communication skills. Remote Technical Support involves troubleshooting technical problems, often requiring technical certifications or knowledge. While both roles are remote and customer-facing, technical support demands more technical expertise, whereas customer support emphasizes customer service skills.

What are the key skills and qualifications needed to thrive as a Remote Customer Support professional, and why are they important?

To thrive as a Remote Customer Support professional, you need excellent communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and chat platforms is typically required. Patience, active listening, and the ability to work independently are standout soft skills in this role. These qualities ensure efficient resolution of customer issues, high satisfaction rates, and effective remote collaboration.

How does working as a remote customer support representative differ from an in-office support role in terms of communication and collaboration?

Working remotely as a customer support representative often requires stronger written communication skills and proactive engagement, as most interactions with teammates and supervisors occur through digital channels like chat or video calls. You'll likely use various collaboration tools to stay connected, participate in virtual team meetings, and share updates. While you may have more flexibility, it's important to be self-motivated and organized to maintain productivity and ensure customers receive timely assistance. Building rapport with both customers and colleagues remotely can be a challenge, but many companies offer training and resources to help remote support teams succeed.

What is a Remote Customer Support job?

A Remote Customer Support job involves assisting customers with their inquiries, issues, and requests from a location outside of a traditional office, usually from home. This role typically uses communication channels like email, chat, or phone to resolve problems, provide product information, and ensure customer satisfaction. Remote Customer Support representatives need strong communication skills, patience, and the ability to troubleshoot issues efficiently. The flexibility of remote work allows employees to work from various locations, but it also requires self-discipline and a reliable internet connection.

What are the most commonly searched types of Customer Support jobs in Iowa? The most popular types of Customer Support jobs in Iowa are:

What are popular job titles related to Remote Customer Support jobs in Iowa? For Remote Customer Support jobs in Iowa, the most frequently searched job titles are:

What job categories do people searching Remote Customer Support jobs in Iowa look for? The top searched job categories for Remote Customer Support jobs in Iowa are:

What cities in Iowa are hiring for Remote Customer Support jobs? Cities in Iowa with the most Remote Customer Support job openings:

Remote Customer Support jobs near you

Infographic showing various Remote Customer Support job openings in Iowa as of June 2026, with employment types broken down into 73% Full Time, and 27% Contract. Highlights an 100% Remote job distribution, with an average salary of $45,269 per year, or $21.8 per hour.

Aidvantage CSR 1

PMC Integrity LLC

Cedar Falls, IA • Remote

Apply

$21.45/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 4 days ago

Job description

Job Type
Full-time
Description
Remote Customer Service Representative - Federal Student Loan Support
PMC Integrity LLC is seeking motivated Remote Customer Service Representatives (CSR 1) to join our Aidvantage Customer Service Phone team. If you enjoy helping people, want to work from home, and want to support Federal Student Aid borrowers, we'd love to meet you!
Compensation
Competitive starting pay of $15.90 per hour, plus an additional $5.55 per hour in Health & Welfare benefits. Employees enjoy a total compensation package valued at more than $21.45 per hour, along with paid holidays, paid sick leave, medical, dental, and vision insurance, and a 401(k) retirement plan.
Job Summary
Start or grow your remote customer service career supporting Federal Student Aid borrowers. As a Customer Service Representative (CSR 1), you'll help borrowers with routine loan servicing questions by phone, email, or chat. This work-from-home call center role offers competitive pay, Health & Welfare fringe benefits, and paid vacation, holiday, and sick time under the Service Contract Act (SCA).
Benefits
Medical, dental, and vision insurance.
401(k) with company match.
Paid training.
Paid holidays.
Paid sick leave.
Career advancement opportunities.
Work-from-home flexibility.
Requirements
Minimum Qualifications
High school diploma or equivalent.
Minimum six months of customer service experience preferred.
Strong verbal and written communication skills.
Basic computer proficiency, including Microsoft Office and web-based applications.
Ability to work independently in a remote environment.
Ability to pass required background screening and employment verification.
Preferred Qualifications
Prior call center experience.
Federal student aid, financial services, banking, healthcare, or government contract experience.
Experience supporting federal or state government programs.
Additional Requirements Per Client
Must reside in the U.S.
Must be a U.S. Citizen.
Must be able to pass a criminal background check.
Must not be delinquent or in default on any federal student loans.
Must adhere to policies related to protecting personally identifiable information.
Must have the ability to write using proper grammar and punctuation.
May be required to work scheduled holidays, overtime, and Saturdays.
Must be able to navigate Microsoft Excel spreadsheets.
Home Office Requirements
Private and secure workspace from home.
Internet service with sufficient speed for multiple users without latency or lag.
Minimum hard-wire internet download speed of 25mbps (single) / 50mbps (shared); upload speed of 5 Mbps (10 Mbps preferred).

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Remote Customer Support Jobs in Iowa (NOW HIRING)

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Travel Customer Support Specialist

Travel Customer Support Specialist

Travel Customer Support Specialist

Travel Customer Support Specialist

Remote Customer Service Agent

Remote Customer Service Agent

Remote Customer Service Agent

Remote Customer Service Agent

Remote Customer Service Agent

Remote Customer Service Agent

Remote Customer Support information

See Iowa salary details

How much do remote customer support jobs pay per hour?

What is the difference between Remote Customer Support vs Remote Technical Support?

What are the key skills and qualifications needed to thrive as a Remote Customer Support professional, and why are they important?

How does working as a remote customer support representative differ from an in-office support role in terms of communication and collaboration?

What is a Remote Customer Support job?

Aidvantage CSR 1

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Job description

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