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Commission Customer Support Jobs in Iowa (NOW HIRING)

First Mid

Customer Support Center Agent I

Burlington, IA

$17.50 - $19.62/hr

... commission). Benefits for this role include comprehensive healthcare, well-being benefits, paid ... At First Mid, we aim to make our customers feel valued, satisfied, and understood. We will achieve ...

BravoTech

Commissions Specialist

Urbandale, IA · On-site

... Ledger, and support agents and business partners with commission-related questions. Key ... Ensure commission data is accurate, complete, and processed on time. * Provide excellent customer ...

Infinity Business Group

Outside Sales

Moville, IA · On-site

Sales and customer support for your clients * Sales coaches and mentors to help you build your business * Competitive commissions & vested lifetime renewals * Leadership opportunity and advancement ...

Slumberland Furniture

Be Seen First

Sales Consultant- Non Commission

Burlington, IA · On-site

$20/hr

We're a locally owned business that cares deeply about our customers, our reputation, and our team ... But we also believe people perform best when they feel supported, appreciated, and set up to ...

Slumberland Furniture

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Sales Consultant- Non Commission

Burlington, IA · On-site

$20/hr

We're a locally owned business that cares deeply about our customers, our reputation, and our team ... But we also believe people perform best when they feel supported, appreciated, and set up to ...

Weiser Insurance Services

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Commercial Insurance Agent

Des Moines, IA · On-site

Provide ongoing account management and customer support * Stay current on industry trends, products ... Competitive base salary plus commission structure * Health and dental insurance * Retirement plan ...

Infosys

Customer Service Representative

Des Moines, IA · On-site

$15.50 - $21.25/hr

This role is responsible for providing exceptional customer service through inbound call handling, producer support, licensing and commission assistance, Agent Portal support, and contract issuance ...

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All JobsCustomer Support JobsCommission Customer Support JobsCommission Customer Support Jobs in Iowa

Commission Customer Support information

What is the difference between Commission Customer Support vs Sales Support Specialist?

AspectCommission Customer SupportSales Support Specialist
Primary RoleAssist customers with commission-related inquiries, resolve issues, and provide product supportSupport sales teams by managing client accounts, preparing sales materials, and facilitating sales processes
Required SkillsCustomer service, communication, knowledge of commission structuresCustomer service, sales knowledge, CRM proficiency
Work EnvironmentCall centers, customer support departments, online supportSales offices, client-facing roles, online platforms
CertificationsCustomer service certifications, industry-specific knowledgeSales certifications, CRM training

While both roles involve customer interaction and support, Commission Customer Support focuses on assisting clients with commission-related issues, whereas Sales Support Specialists primarily aid sales teams and manage client accounts to facilitate sales processes.

Do commission customer support agents get commission?

Commission customer support agents typically do not receive commissions as part of their compensation, since their role focuses on assisting customers rather than sales. However, some companies may offer bonuses or incentives based on customer satisfaction or performance metrics. It is important to review the specific employer's pay structure for accurate details.

What are the most commonly searched types of Customer Support jobs in Iowa?

The most popular types of Customer Support jobs in Iowa are:

What cities in Iowa are hiring for Commission Customer Support jobs?

Cities in Iowa with the most Commission Customer Support job openings:

Commission Customer Support jobs near you

Customer Support Center Agent I

Burlington, IA • On-site

First Mid Bank & Trust
Finance and Insurance • 501 - 1,000 employees

8.5

Company rating: 8.5 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

34th of 172 rated banks

People enjoy working here

Good employer

Paid breaks

Learn more about First Mid Bank & Trustexternal

$17.50 - $19.62/hr

Other

Medical, Retirement, PTO

Re-posted 13 days ago

Job description


Position:
Customer Support Center Agent I
Location:
Burlington, IA
Job Id:
4721
# of Openings:
2
At First Mid, base salary is one component of our Total Rewards program. Exact compensation is determined by factors such as (but not limited to) education, skills, internal equity, and experience. This position offers additional compensation in the form of discretionary short-term incentives (i.e. bonus, incentives, and/or commission). Benefits for this role include comprehensive healthcare, well-being benefits, paid family leave as well as generous paid time off. Total Rewards also include banking perks, tuition reimbursement, an Employee Stock Purchase Plan, and a 401K plan with company match. Incentives and benefits are subject to eligibility requirements.
At First Mid, we aim to make our customers feel valued, satisfied, and understood. We will achieve this by developing a personalized relationship with our customers and by asking questions to create a customized solution based on their needs and throughout their stages of life. We will create clients for life by adhering to our core values and our service standards.
Responsibilities include, but are not limited to:
  • Assisting callers with questions & account inquiries by providing them with accurate information in a professional and courteous manner in accordance with our customer service standards.
  • Service customers over the phone with accuracy and efficiency within policy guidelines.
  • Create a quality service experience by ensuring timely resolution and follow-up to customer needs.
  • Solicits assistance from management as needed. Seeks management approval for requests outside of their approved level. Notifies management of suspicious and questionable activity.
  • Adheres to all bank compliance, security and operational policies and procedures.
  • Performs changes to existing accounts as requested by the customer.
  • Transferring request that are outside the scope of the CSC to the appropriate individual or department for assistance.
  • Proactively looks for ways to improve processes that will improve the customer's experience and communicate those ideas to management.
  • Maintains professional appearance and conduct within the guidelines set forth in Employee Handbook and/or First Mid policies.
  • Ensuring all customer interactions & documentation follow bank policy & regulations, while maintaining customer confidentiality.
  • Identifies and recommends products and/or services to best meet the needs of the customer.
  • Educates and encourages customers to use alternate delivery systems such as ATM, Debit Card, Online, and Mobile Banking.
  • Actively seeks out and maintains basic product knowledge of all banking products through training courses, meetings, corporate communications, etc.
  • Complete other specified duties as assigned.

Qualifications
Education:
  • High School Diploma/GED required.

Experience:
  • 1+ year of customer service experience and/or previous experience working in a financial institution preferred.
  • Previous contact center experience preferred.

Skills:
  • Bilingual (Spanish and English speaking) strongly preferred.
  • Proficient in usage of Microsoft Office and computer application
  • Strong organizational and communication skills, both oral & written.
  • High level of interpersonal skills to interact with customers and potential customers in professional manner.
  • Ability to work additional hours or hours outside of the departmental operating hours as needed.


First Mid Bancshares, Inc., is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation, protected veteran status, or any other applicable federal or state-protected classification.
THIS JOB DESCRIPTION DOES NOT CONSTITUTE A CONTRACT FOR EMPLOYMENT
LP123
Pay Range: $17.50 - $19.62 per hour
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