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Remote Samsung Technical Support Jobs in Iowa (NOW HIRING)

micro1 AI

AI Sensor Data Specialist - Remote

Davenport, IA · Remote

$13 - $15/hr

Remote - based in Alabama, Alaska, Arkansas, Delaware, Florida, Georgia, Idaho, Indiana, Illinois ... Must own a compatible smartphone: iPhone 12 or later, Google Pixel 6 to 9, or Samsung Galaxy S21 or ...

Iff

Technical Service Account Manager

Cedar Rapids, IA · On-site +1

This role is based in United State and is a remote position. You will be part of a collaborative ... Provide specialized technical and scientific support for enzyme and yeast applications in customer ...

Interstates

Revit Technical Instructor

Sioux Center, IA · On-site +1

$70K - $87K/yr

Support the Training Team as needed based on business priorities and regulatory requirements ... Flexibility in work arrangements may allow occasional remote work, depending on the assignment and ...

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All JobsSamsung Technical Support JobsRemote Samsung Technical Support JobsRemote Samsung Technical Support Jobs in Iowa

Remote Samsung Technical Support information

What is the difference between Remote Samsung Technical Support vs Remote Apple Technical Support?

AspectRemote Samsung Technical SupportRemote Apple Technical Support
Required CertificationsSamsung Certified Technician, basic IT skillsApple Certified Support Professional (ACSP), basic IT skills
Work EnvironmentRemote, customer service, troubleshootingRemote, customer service, troubleshooting
Industry UsageElectronics, consumer devicesElectronics, consumer devices

Both roles involve remote customer support for consumer electronics, requiring similar certifications and work environments. The main difference lies in the specific brand expertise—Samsung vs Apple—catering to different customer bases and product lines.

What job categories do people searching Remote Samsung Technical Support jobs in Iowa look for? The top searched job categories for Remote Samsung Technical Support jobs in Iowa are:
Remote Samsung Technical Support jobs near you

Tier 1 Technical Support Representative (REMOTE IOWA)

Aureon

West Des Moines, IA • On-site, Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 18 days ago

Aureon rating

3.4

Company rating: 3.4 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

221st of 221 rated it services

Job description

Job Responsibilities:
  • Inbound Telephone Support - perform telephone support as scheduled. Ensure that customer questions are answered completely in a professional, caring and responsive manner, commitments to perform research and follow-up are completed, open issues are resolved and each contact -- including information and resolution achieved -- is logged in the appropriate ticketing system.
  • E-mail & Chat Support - perform as scheduled. Answer and complete all assigned messages or contacts; ensure that all customer questions and issues are addressed in the reply. Properly enter customer information and resolution in the appropriate ticketing system.
  • Skill improvement - continually strive to improve the cognitive and customer service skills necessary to perform the job. This includes proficiency with supported products, demonstrated problem solving ability and excellent verbal and written communication skills. Ability to read, review and understand support resources provided by the contact center and its clients. Attend all training classes and complete any exercises assigned.
  • Assist and educate customers with inquiries related to both software and hardware, account management, installation, and best practices
  • Focus on quality and customer satisfaction
  • Clear and thorough documentation of customer interactions required
  • Support inquiries include questions related to - Hardware, Software, Wireless communications, OTAP (Over-the-Air-Programming), Account management (billing), Upgrades, Online orders and Industry events
  • Willing to fiercely advocate on behalf of and represent the Voice of the Customer
  • Research and prepare detailed escalations to second level support
  • Review, manage and follow up on open issues as needed
  • Project work that includes long and short-term initiatives

What can Aureon offer you?
  • Opportunities for professional growth, development, and advancement within the organization
  • 100% remote working employment model
  • Shift differential pay applied to evening and weekend shifts
  • Comprehensive training on hardware and software applications for qualified applicants
  • Knowledge and experience relating to basic computer applications
  • Competitive compensation and full benefits package for full-time employees
  • Health, Dental, Vision, and Life Insurance Plans, 401K, and PTO

Required Education:
  • High school or equivalent

Required Skills:
  • Excellent interpersonal skills to establish and maintain effective relationships with customers, employees, superiors and business contacts in a professional and courteous manner
  • Excellent written and oral communication skills, including strong listening skills
  • Intermediate to advanced computer skills with emphasis on Internet knowledge
  • 1-2 years experience troubleshooting hardware and/or software, either remotely or onsite
  • Experience working in a customer Support Center
  • Experience working with Mobile Communications
  • Experience working with Transportation
  • Accounting or accounts receivable experience is a huge plus
  • Must exhibit dependability, adaptability and flexibility
  • Ability to diagnose and troubleshoot issues
  • Basic math skills
  • Creative thinking and reasoning ability

WORKING CONDITIONS AND PHYSICAL REQUIREMENTS:
  • Primarily indoor work primarily in office environment
  • Frequent utilization of manual dexterity and visualizing of computer screen
  • No unusual physical requirements

Remote, Technical Support Representative, Contact Center, TSR, Technical Customer Support Representative, Inbound, Help Desk
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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