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Customer Support Analyst Jobs (NOW HIRING)

Govcio LLC

Customer Support Analyst (Remote)

$110K - $130K/yr

GovCIO is seeking a Customer Support Analyst to support Veterans Affairs (VA) Data Modernization initiatives. This role plays a critical part in enabling rapid onboarding, improving customer intake ...

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SAIC

Customer Support Analyst mac OS

Quantico, VA · On-site

$90/hr

Description SAIC is seeking (macOS) Customer Support Analyst to support DCSA's OneIT program out of Quantico, VA. This is a fully onsite position with a target salary of $90-100k. Introduction Make a ...

SAIC

Customer Support Analyst mac OS

Quantico, VA · On-site

SAIC is seeking a Customer Support Analyst with a macOS focus to support DCSA's OneIT program out of Quantico, VA. The role involves providing advanced technical support for macOS systems ...

AGFA

Customer Support Analyst, Tier 1

OR · On-site +1

The Customer Support Analyst, Tier 1 will consult with users to provide remote technical support and services. The Customer Support Analyst, Tier 1 will use a wide variety of systems analysis ...

Agfa

Customer Support Analyst, Tier 1

OR · Remote

The Customer Support Analyst, Tier 1 will consult with users to provide remote technical support and services. The Customer Support Analyst, Tier 1 will use a wide variety of systems analysis ...

SAIC

Customer Support Analyst mac OS

Quantico, VA

$90/hr

ORA_ON_SITE Description SAIC is seeking (macOS) Customer Support Analyst to support DCSA's OneIT program out of Quantico, VA. This is a fully onsite position with a target salary of $90-100k.

Coxhealth

IT Customer Support Analyst

Springfield, MO · On-site

Benefits | CoxHealth The Information Technology Customer Support Analyst will be responsible for providing technical support to end-users of IT systems and applications. The role involves diagnosing ...

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Customer Support Analyst information

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How much do customer support analyst jobs pay per hour?

As of Jul 4, 2026, the average hourly pay for customer support analyst in the United States is $27.92, according to ZipRecruiter salary data. Most workers in this role earn between $20.43 and $39.66 per hour, depending on experience, location, and employer.

What Does a Customer Support Analyst Do?

A customer support analyst collects and analyzes customer data and then works to develop resolutions for issues. Job duties include communicating with customers through phone and email, executing research strategies to improve productivity and customer satisfaction, and promptly following up with customer requests. In this job, you use surveys, reports, and other techniques to troubleshoot issues, and you may train new employees. This career requires customer service and communication skills, and many employees prefer experience in sales, marketing, or customer service. Qualifications typically include a bachelor’s degree or a combination of training and education. Some companies may also require in-house training that’s industry-specific.

What is a Customer Support Analyst?

A Customer Support Analyst is a professional who assists customers by resolving their technical or service-related issues, often acting as the first point of contact for support inquiries. They analyze customer problems, provide solutions, and escalate complex issues to higher-level support teams if necessary. Their primary goal is to ensure customer satisfaction by delivering timely and effective assistance, collecting feedback, and often helping to improve support processes. Customer Support Analysts work across various industries, including technology, finance, and retail.

What are the key skills and qualifications needed to thrive as a Customer Support Analyst, and why are they important?

To thrive as a Customer Support Analyst, you need strong problem-solving abilities, knowledge of customer service principles, and usually a bachelor's degree or equivalent experience. Familiarity with CRM software (like Salesforce or Zendesk), ticketing systems, and basic troubleshooting tools is typically required. Excellent communication, patience, and active listening are standout soft skills for this role. These skills and qualities are crucial for efficiently resolving customer issues, ensuring satisfaction, and maintaining positive company reputation.

How does a Customer Support Analyst typically collaborate with other departments to resolve customer issues?

Customer Support Analysts frequently work with teams such as Product Development, Engineering, and Sales to address complex customer problems. When an issue requires technical expertise or product changes, analysts escalate cases and provide detailed feedback to these departments, ensuring accurate and prompt solutions. This collaboration not only helps resolve individual cases but also contributes to identifying and fixing recurring issues, improving the overall customer experience. Regular communication and interdepartmental meetings are common to keep everyone aligned and informed.
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Customer Support Analyst jobs near you
Infographic showing various Customer Support Analyst job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 75% Full Time, and 24% Part Time. Highlights an 81% Physical, 7% Hybrid, and 12% Remote job distribution, with an average salary of $58,075 per year, or $27.9 per hour.
Customer Support Analyst (Remote)

Customer Support Analyst (Remote)

Govcio LLC

Remote

$110K - $130K/yr

Full-time

Posted 2 days ago

GovCIO rating

7.2

Company rating: 7.2 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

116th of 207 rated it services

Job description

GovCIO is seeking a Customer Support Analyst to support Veterans Affairs (VA) Data Modernization initiatives. This role plays a critical part in enabling rapid onboarding, improving customer intake processes, and providing high-quality support for users accessing modern data platforms. The ideal candidate will deliver exceptional customer service, facilitate provisioning workflows, triage issues efficiently, and help fast-track users with existing NDS privileges. This position will be fully remote located within the United States.
Responsibilities
  • Serve as the primary "front door" for VA Data Modernization customer support, ensuring a smooth and responsive user experience.
  • Manage ticket intake, triage, classification, and routing to appropriate technical teams.
  • Support rapid onboarding by guiding users through the new self-service intake process and mapping them to appropriate pre-created workspaces.
  • Provide access and provisioning support, including validating NDS privileges for fast-track users.
  • Track, monitor, and manage tickets in alignment with established service-level agreements (SLAs).
  • Document and maintain intake workflows, SOPs, troubleshooting guides, and onboarding process overviews (DevTest through Production).
  • Assist users in understanding cloud data environments, common tools, DevTest data access, and workspace functionality.
  • Coordinate with Databricks SMEs and Summit Customer Enablement teams for white-glove support and post-provisioning engagement.
  • Identify blockers and inefficiencies within the intake or support process and escalate improvement opportunities.
  • Provide timely updates to users regarding ticket status, system access, known issues, and maintenance events.
  • Support common-use-case provisioning and ensure required resources (service principals, access configs, linked services, mount points, catalogs) are ready prior to handoff.
  • Maintain knowledge of platform navigation resources, including guides for platform data, onboarding instructions, and policies.
  • Ensure exceptional customer service by listening to user needs, resolving issues promptly, and providing clear, helpful communication.

Qualifications
Required Skills and Experience:
  • Bachelor's degree in information technology, Engineering or a related field plus 10 years experience. (or commensurate experience)
  • 8 years of experience in business analysis, project management, or a similar role.
  • Strong troubleshooting, problem-solving, and analytical abilities.
  • Experience supporting user onboarding and access provisioning workflows.
  • Familiarity with IT service management (ITSM) platforms such as ServiceNow.
  • Excellent communication, customer service, and interpersonal skills.
  • Ability to document processes clearly and maintain up-to-date knowledge articles.
  • Experience working in fast-paced environments with SLAs and ticket management expectations.

Preferred Skills and Experience:
  • Experience supporting federal agencies, particularly Veterans Affairs (VA).
  • Knowledge of NDS (National Data Systems), CDW, and VA data governance principles.
  • Familiarity with cloud environments, data platforms, or tools such as Databricks.
  • Experience with onboarding workflows for DevTest and Production environments.
  • Understanding of service principals, workgroup personas, access controls, and provisioning processes.
  • Experience with SharePoint, Jira, or additional ITSM tools.
  • Background in data analytics environments or enterprise data platforms.

Clearance Required
  • Ability to obtain and maintain a suitability/Public Trust

Posted Salary Range
USD $110,000.00 - USD $130,000.00 /Yr.

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