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Customer Support Analyst Jobs (NOW HIRING)

Apex Informatics

Customer Support Analyst

Deland, FL · On-site

Customer Support Analyst Location: Education Bachelor's Degree in Computer Science, Information Systems, or another related field. Or equivalent work experience Experience 1. Have advanced knowledge ...

Apex Informatics

Customer Support Analyst,

Bartow, FL · On-site

OR 1 year of experience providing customer service and technical support with Microsoft Office 365 and Windows 10 or above operating systems. OR Technical certifications from workstation training ...

SAIC

Customer Support Analyst mac OS

Quantico, VA · On-site

$90/hr

Description SAIC is seeking (macOS) Customer Support Analyst to support DCSA's OneIT program out of Quantico, VA. This is a fully onsite position with a target salary of $90-100k. Introduction Make a ...

SAIC

Customer Support Analyst mac OS

Quantico, VA · On-site

$90/hr

ORA_ON_SITE Description SAIC is seeking (macOS) Customer Support Analyst to support DCSA's OneIT program out of Quantico, VA. This is a fully onsite position with a target salary of $90-100k.

IFAS LLC

Payroll Customer Support Analyst

Charleston, SC · On-site

$49K - $61K/yr

Analysts are required to enter all customer issues into the tracking system. * The Payroll Customer Support Project Assistant supports Department of State employees and retired annuitants and their ...

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How much do customer support analyst jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for customer support analyst in the United States is $27.92, according to ZipRecruiter salary data. Most workers in this role earn between $20.43 and $39.66 per hour, depending on experience, location, and employer.

What does a customer support analyst do?

A customer support analyst collects and analyzes customer data and then works to develop resolutions for issues. Job duties include communicating with customers through phone and email, executing research strategies to improve productivity and customer satisfaction, and promptly following up with customer requests. In this job, you use surveys, reports, and other techniques to troubleshoot issues, and you may train new employees. This career requires customer service and communication skills, and many employees prefer experience in sales, marketing, or customer service. Qualifications typically include a bachelor’s degree or a combination of training and education. Some companies may also require in-house training that’s industry-specific.

What is a customer support analyst?

A Customer Support Analyst is a professional who assists customers by resolving their technical or service-related issues, often acting as the first point of contact for support inquiries. They analyze customer problems, provide solutions, and escalate complex issues to higher-level support teams if necessary. Their primary goal is to ensure customer satisfaction by delivering timely and effective assistance, collecting feedback, and often helping to improve support processes. Customer Support Analysts work across various industries, including technology, finance, and retail.

What are the key skills and qualifications needed to thrive as a customer support analyst, and why are they important?

To thrive as a Customer Support Analyst, you need strong problem-solving abilities, knowledge of customer service principles, and usually a bachelor's degree or equivalent experience. Familiarity with CRM software (like Salesforce or Zendesk), ticketing systems, and basic troubleshooting tools is typically required. Excellent communication, patience, and active listening are standout soft skills for this role. These skills and qualities are crucial for efficiently resolving customer issues, ensuring satisfaction, and maintaining positive company reputation.

How does a customer support analyst typically collaborate with other departments to resolve customer issues?

Customer Support Analysts frequently work with teams such as Product Development, Engineering, and Sales to address complex customer problems. When an issue requires technical expertise or product changes, analysts escalate cases and provide detailed feedback to these departments, ensuring accurate and prompt solutions. This collaboration not only helps resolve individual cases but also contributes to identifying and fixing recurring issues, improving the overall customer experience. Regular communication and interdepartmental meetings are common to keep everyone aligned and informed.
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Customer Support Analyst jobs near you
Infographic showing various Customer Support Analyst job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $58,075 per year, or $27.9 per hour.

Customer Support Analyst

Apex Informatics

Tallahassee, FL • On-site

Full-time

Re-posted 13 days ago

Job description

Experience Requirements
One of the following:
  • 1 year experience in installation, maintenance, and technical support of workstation hardware,

OR
  • 1 year experience supporting Microsoft Office 365 and Windows 10 or above,

OR
  • CompTIA A+, CompTIA Net+, or MCDST certification (substitutes for 1 year experience),

OR
  • Associate or Bachelor's degree in Computer Science, Information Technology, or related field

Scope of Services
  • Provide software and hardware support to end users
  • Offer technical advice, guidance, and informal training on hardware and software use
  • Troubleshoot and resolve routine technical issues using established processes and procedures
  • Perform root cause analysis and develop problem checklists
  • Recommend preventive procedures and controls
  • Maintain knowledge base and call tracking systems
  • Work collaboratively in a team environment and assist with support calls

Education Requirements
  • High School diploma or equivalent

Primary Job Duties and Tasks
  • Assist workstation support supervisor with troubleshooting systems and software
  • Provide technical assistance and routine maintenance for specialized applications
  • Support IT hardware including network printers, smartphones, and similar devices
  • Deliver Tier 2 support for medium to high complexity issues
  • Perform advanced troubleshooting to identify root causes
  • Install, configure, and support systems; monitor service desk queue and resolve tickets
  • Participate in IT projects and collaborate with team members
  • Maintain technical documentation and coordinate repair/service activities
  • Provide Audio Visual (AV) and Video Conferencing (VC) support including setup and troubleshooting

Job-Specific Knowledge, Skills, and Abilities (KSAs)
  • Advanced knowledge of Microsoft operating systems, Office suite, and Outlook in a networked environment
  • Advanced understanding of PC hardware, software, firmware, LAN/WAN environments
  • Skilled in installation and support of software, OS, and hardware systems
  • Ability to perform advanced troubleshooting across multiple hardware platforms
  • Ability to plan, organize, manage, and track projects
  • Strong verbal and written communication skills
  • Ability to understand and comply with departmental policies

General Knowledge, Skills, and Abilities (KSAs)
  • Initiative: Works independently, manages workload, and meets deadlines
  • Communication: Effectively communicates verbally and in writing
  • Customer Service: Assesses and resolves customer needs effectively
  • Decision Making: Applies critical thinking to make sound decisions
  • Flexibility: Adapts to changing priorities and processes
  • Interpersonal Skills: Demonstrates professionalism and courtesy
  • Leadership: Motivates and supports team objectives when required
  • Problem Solving: Identifies issues and recommends solutions
  • Team Building: Collaborates effectively toward shared goals
  • Quality Assurance: Applies quality control principles and practices

Additional Requirements
  • Ability to work in an in-office environment
  • Ability to handle on-call or rotational work schedule
  • Ability to maintain technical documentation and support knowledge systems

Apply