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Customer Support Analyst Jobs (NOW HIRING)

SL Tennessee

Customer Support Analyst

Clinton, TN

customer support analyst General Description * Receive, Update and Upload all customer Requirements and ensure on-time delivery Responsibilities * Generate daily shipping plan to meet all customer ...

SL Tennessee

Customer Support Analyst

Clinton, TN

customer support analyst General Description * Receive, Update and Upload all customer Requirements and ensure on-time delivery Responsibilities * Generate daily shipping plan to meet all customer ...

ABB

Customer Support Analyst

New Berlin, WI · On-site

Customer Facing Tool Support - Provide customer escalation support for E-commerce tools and other ... Advanced proficiency in analytical tools such as PowerBI and Excel (Pivot tables, power query ...

ABB

Customer Support Analyst

New Berlin, WI · Hybrid

Customer Facing Tool Support - Provide customer escalation support for E-commerce tools and other ... Advanced proficiency in analytical tools such as PowerBI and Excel (Pivot tables, power query ...

ABB

Customer Support Analyst

New Berlin, WI · Hybrid

Customer Facing Tool Support - Provide customer escalation support for E-commerce tools and other ... Advanced proficiency in analytical tools such as PowerBI and Excel (Pivot tables, power query ...

Mode Branding

Customer Support Analyst

Washington, DC · On-site

Mode Branding is looking for aCustomer Support Analyst, responsible for delivering customer support. This role champions customer priorities, drives incidents to closure, and enhances the customer ...

Mode Branding

Customer Support Analyst

Washington, DC · On-site

Mode Branding is looking for a Customer Support Analyst, responsible for delivering customer support. This role champions customer priorities, drives incidents to closure, and enhances the customer ...

Info Way Solutions

CUSTOMER SUPPORT ANALYST

Fremont, CA · On-site

Info Way Solutions is seeking a Customer Support Analyst to assist with inquiries related to COVID-19 portals. The role involves responding to help desk inquiries, creating tickets, and conducting ...

Apex Informatics

Customer Support Analyst,

Bartow, FL · On-site

OR 1 year of experience providing customer service and technical support with Microsoft Office 365 and Windows 10 or above operating systems. OR Technical certifications from workstation training ...

AAR

Sr Analyst, Customer Support

Grand Prairie, TX · On-site

Title: Sr Analyst, Customer Support Location: United States-Texas-Grand Prairie-Triumph Accessory Services Job Number: 18737 The Sr Customer Support Analyst is a strategic client relationship owner ...

SAIC

Customer Support Analyst mac OS

Quantico, VA · On-site

$90/hr

Description SAIC is seeking (macOS) Customer Support Analyst to support DCSA's OneIT program out of Quantico, VA. This is a fully onsite position with a target salary of $90-100k. Introduction Make a ...

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Customer Support Analyst information

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How much do customer support analyst jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for customer support analyst in the United States is $27.92, according to ZipRecruiter salary data. Most workers in this role earn between $20.43 and $39.66 per hour, depending on experience, location, and employer.

What is a customer support analyst?

A Customer Support Analyst is a professional who assists customers by resolving their technical or service-related issues, often acting as the first point of contact for support inquiries. They analyze customer problems, provide solutions, and escalate complex issues to higher-level support teams if necessary. Their primary goal is to ensure customer satisfaction by delivering timely and effective assistance, collecting feedback, and often helping to improve support processes. Customer Support Analysts work across various industries, including technology, finance, and retail.

What does a customer support analyst do?

A customer support analyst collects and analyzes customer data and then works to develop resolutions for issues. Job duties include communicating with customers through phone and email, executing research strategies to improve productivity and customer satisfaction, and promptly following up with customer requests. In this job, you use surveys, reports, and other techniques to troubleshoot issues, and you may train new employees. This career requires customer service and communication skills, and many employees prefer experience in sales, marketing, or customer service. Qualifications typically include a bachelor’s degree or a combination of training and education. Some companies may also require in-house training that’s industry-specific.

What are the key skills and qualifications needed to thrive as a customer support analyst, and why are they important?

To thrive as a Customer Support Analyst, you need strong problem-solving abilities, knowledge of customer service principles, and usually a bachelor's degree or equivalent experience. Familiarity with CRM software (like Salesforce or Zendesk), ticketing systems, and basic troubleshooting tools is typically required. Excellent communication, patience, and active listening are standout soft skills for this role. These skills and qualities are crucial for efficiently resolving customer issues, ensuring satisfaction, and maintaining positive company reputation.

How does a customer support analyst typically collaborate with other departments to resolve customer issues?

Customer Support Analysts frequently work with teams such as Product Development, Engineering, and Sales to address complex customer problems. When an issue requires technical expertise or product changes, analysts escalate cases and provide detailed feedback to these departments, ensuring accurate and prompt solutions. This collaboration not only helps resolve individual cases but also contributes to identifying and fixing recurring issues, improving the overall customer experience. Regular communication and interdepartmental meetings are common to keep everyone aligned and informed.
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Customer Support Analyst jobs near you
Infographic showing various Customer Support Analyst job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $58,075 per year, or $27.9 per hour.

Customer Support Analyst

SL Tennessee

Clinton, TN

Full-time

Posted 21 days ago

Job description

customer support analyst

General Description

  • Receive, Update and Upload all customer Requirements and ensure on-time delivery

Responsibilities

  • Generate daily shipping plan to meet all customer requirements, and provide production control with target quantities by part numbers required to achieve 100% compliance vs shipping plan
  • Collect all designated customer requirements via EDI & e-mail.
  • Process releases and aggregate customer requirements
  • Maintain Daily Shipment Report to generate the upload for sequential production.
  • Attend daily Material/Production/Customer Service meeting to identify any potential risk to prevent manufacturing the required finished products and generate a contingency plan to accommodate the issue.
  • Establish good working relationships with our Customer Contacts and demonstrate our Core values of Trust, Challenge and Modesty.
  • Generate BOL/Manifest, truck sheets and applicable International Documents for each shipment of designated customers
  • Process system billing transactions after the order has been dispatched
  • Process ASN’s, meeting each customer’s requirement to ensure logistic compliance.
  • Monitor Customer variance report to identify increase/decrease percentages outside of the contractual tolerance to ensure capacity or material supply can be accommodated. Communicate any issues Internally/Externally to develop a plan that satisfies Manufacturing and the Customer.
  • Generate the next day Shortage list, Plan vs Schedule. Actively monitor any potential issues. Communicate any concerns internally and externally immediately, to begin mediating any actions that are forthcoming.
  • Maintain the Print on Demand, AIT Systems and the BOL to ensure label compliance.
  • Maintain full compliance with all customers required processes in regard to MM0G, MP&L etc.…
  • Complete any additional assigned duties from Management or Direct Report Supervisor

Job Requirements

Work Experience

  • Prefer 2+ years’ experience in Customer service-related field
  • Familiar with Microsoft Programs, MRP Systems and Warehouse Management Systems
  • Inventory Management
  • Strong background in Verbal and Written Communication

Education

  • High School Diploma or Equivalant

Knowledge, Skills and Abilities

  • Analytical Thinking Process [Identify Root Cause, Develop Corrective Actions]
  • Ability to Manage Time and Prioritize Responsibilities
  • Develop reports to Monitor Compliance, Performance and Identify Potential Risk
  • Ability to process customer releases and manage variances accordingly
  • Ability to develop good working relationships, and negotiate agreements with assigned customers
  • Represent SL in a positive manner, while demonstrating the 3 Core Values.

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