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Customer Support Analyst Jobs (NOW HIRING)

Mode Branding

Customer Support Analyst

Washington, DC · On-site

Mode Branding is looking for a Customer Support Analyst, responsible for delivering customer support. This role champions customer priorities, drives incidents to closure, and enhances the customer ...

SHAZAM

Customer Support Analyst

Des Moines, IA · On-site

$43.20K - $69.50K/yr

SHAZAM is looking for a Customer Service Analyst to join our team. In this position, you will be responsible for providing quality customer support as it relates to customers' use of the Teller and ...

SHAZAM

Customer Support Analyst

Parsons, TN · On-site

$43.20K - $69.50K/yr

SHAZAM is looking for a Customer Service Analyst to join our team. In this position, you will be responsible for providing quality customer support as it relates to customers' use of the Teller and ...

SHAZAM

Customer Support Analyst

Chickasha, OK · On-site

$43.20K - $69.50K/yr

SHAZAM is looking for a Customer Service Analyst to join our team. In this position, you will be responsible for providing quality customer support as it relates to customers' use of the Teller and ...

Apex Informatics

Customer Support Analyst

Deland, FL · On-site

Customer Support Analyst Location: Education Bachelor's Degree in Computer Science, Information Systems, or another related field. Or equivalent work experience Experience 1. Have advanced knowledge ...

Apex Informatics

Customer Support Analyst

Deland, FL

Customer Support Analyst Location: Education Bachelor's Degree in Computer Science, Information Systems, or another related field. Or equivalent work experience Experience 1. Have advanced knowledge ...

ACERTUS

Customer Support Analyst I

Saint Louis, MO

$24 - $26/hr

Customer Support Analyst I As a Customer Support Analyst you will be responsible for all reporting activities to support workflow management within Client Support. You will serve in this critical ...

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SAIC

Customer Support Analyst macOS

Quantico, VA · On-site

$90/hr

Description SAIC is seeking (macOS) Customer Support Analyst to support DCSA's OneIT program out of Quantico, VA. This is a fully onsite position with a target salary of $90-100k. Introduction Make a ...

SAIC

Customer Support Analyst macOS

Quantico, VA

$90/hr

ORA_ON_SITE Description SAIC is seeking (macOS) Customer Support Analyst to support DCSA's OneIT program out of Quantico, VA. This is a fully onsite position with a target salary of $90-100k.

SAIC

Customer Support Analyst macOS

Quantico, VA

$90/hr

Description SAIC is seeking (macOS) Customer Support Analyst to support DCSA's OneIT program out of Quantico, VA. This is a fully onsite position with a target salary of $90-100k. Introduction Make a ...

TrueCommerce

Customer Support Analyst I

Cincinnati, OH · On-site

We are seeking a customer-focused and driven Customer Support Analyst 1 to join our Operations team reporting to the Director, Customer Success. In this role, you will be on the front lines of ...

ACERTUS

Customer Support Analyst I

Saint Louis, MO

$24 - $26/hr

As a Customer Support Analyst you will be responsible for all reporting activities to support workflow management within Client Support. You will serve in this critical role by executing action items ...

SAIC

Customer Support Analyst macOS

Quantico, VA

$90/hr

ORA_ON_SITE Description SAIC is seeking (macOS) Customer Support Analyst to support DCSA's OneIT program out of Quantico, VA. This is a fully onsite position with a target salary of $90-100k.

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How much do customer support analyst jobs pay per hour?

As of Jun 2, 2026, the average hourly pay for customer support analyst in the United States is $27.92, according to ZipRecruiter salary data. Most workers in this role earn between $20.43 and $39.66 per hour, depending on experience, location, and employer.

What Does a Customer Support Analyst Do?

A customer support analyst collects and analyzes customer data and then works to develop resolutions for issues. Job duties include communicating with customers through phone and email, executing research strategies to improve productivity and customer satisfaction, and promptly following up with customer requests. In this job, you use surveys, reports, and other techniques to troubleshoot issues, and you may train new employees. This career requires customer service and communication skills, and many employees prefer experience in sales, marketing, or customer service. Qualifications typically include a bachelor’s degree or a combination of training and education. Some companies may also require in-house training that’s industry-specific.

What are the key skills and qualifications needed to thrive as a Customer Support Analyst, and why are they important?

To thrive as a Customer Support Analyst, you need strong problem-solving abilities, knowledge of customer service principles, and usually a bachelor's degree or equivalent experience. Familiarity with CRM software (like Salesforce or Zendesk), ticketing systems, and basic troubleshooting tools is typically required. Excellent communication, patience, and active listening are standout soft skills for this role. These skills and qualities are crucial for efficiently resolving customer issues, ensuring satisfaction, and maintaining positive company reputation.

How does a Customer Support Analyst typically collaborate with other departments to resolve customer issues?

Customer Support Analysts frequently work with teams such as Product Development, Engineering, and Sales to address complex customer problems. When an issue requires technical expertise or product changes, analysts escalate cases and provide detailed feedback to these departments, ensuring accurate and prompt solutions. This collaboration not only helps resolve individual cases but also contributes to identifying and fixing recurring issues, improving the overall customer experience. Regular communication and interdepartmental meetings are common to keep everyone aligned and informed.

What is a Customer Support Analyst?

A Customer Support Analyst is a professional who assists customers by resolving their technical or service-related issues, often acting as the first point of contact for support inquiries. They analyze customer problems, provide solutions, and escalate complex issues to higher-level support teams if necessary. Their primary goal is to ensure customer satisfaction by delivering timely and effective assistance, collecting feedback, and often helping to improve support processes. Customer Support Analysts work across various industries, including technology, finance, and retail.
More about Customer Support Analyst jobs
What cities are hiring for Customer Support Analyst jobs? Cities with the most Customer Support Analyst job openings:
What are the most commonly searched types of Customer Support Analyst jobs? The most popular types of Customer Support Analyst jobs are:
Who are the top companies hiring for Customer Support Analyst jobs? The top employers for Customer Support Analyst jobs are:
What states have the most Customer Support Analyst jobs? States with the most job openings for Customer Support Analyst jobs include:
What job categories do people searching Customer Support Analyst jobs look for? The top searched job categories for Customer Support Analyst jobs are:
What are popular job titles related to Customer Support Analyst jobs? For Customer Support Analyst jobs, the most frequently searched job titles are:
Customer Support Analyst jobs near you
Infographic showing various Customer Support Analyst job openings in the United States as of May 2026, with employment types broken down into 75% Full Time, and 25% Part Time. Highlights an 75% In-person, and 25% Hybrid job distribution, with an average salary of $58,075 per year, or $27.9 per hour.

Customer Support Analyst

Mode Branding

Washington, DC

Full-time

Posted 15 days ago

Job description

Company Description

No matter your company size or structure, our team are experienced enough to provide you with the exact level of service you need. Every business thrives when they have qualified, skilled people, which is why we have consultants ready to help you find the right talent for your event. We are trusted to provide value for clients and candidates, built on our reputation for delivering exceptional results.

At Mode Branding, our promise to our clients is to offer a one-stop shop with our personalized service, be determined in our approach and responsive to client needs, resourceful in finding solutions and reliable in delivering great outcomes and results.No matter your company size or structure, our team are experienced enough to provide you with the exact level of service you need. Every business thrives when they have qualified, skilled people, which is why we have consultants ready to help you find the right talent for your event. We are trusted to provide value for clients and candidates, built on our reputation for delivering exceptional results.

At Mode Branding, our promise to our clients is to offer a one-stop shop with our personalized service, be determined in our approach and responsive to client needs, resourceful in finding solutions and reliable in delivering great outcomes and results.

Job Description

Mode Branding is looking for aCustomer Support Analyst, responsible for delivering customer support. This role champions customer priorities, drives incidents to closure, and enhances the customer support experience. You will combine strong technical and functional problem-solving skills with a keen business sense to deliver top-notch customer-focused support.
Responsibilities
Vast and varied, this role will have you getting up close and personal in all
aspects of the XXX operation and will allow you to move around the business
premises.
Speak to our customers to take care of our needs and not only answer their
queries but find ways to surprise and delight them, and make sure they are
retended.
Monitor customer complaints on social media and reach out to provide
assistance.
Embrace the everyday challenges of building an exciting new shopping platform
and problem-solve them as they come up.
Make sure our customer's issues are resolved.
Come up with suggestions as to how XXX can improve processes and make
operations more efficient.
Gather customer feedback and share with our Product, Sales and Marketing
teams.
Ensure that the highest level of communication is maintained concerning client
queries, issues and complaints.

Qualifications

Requirements
1-2 years of experience in customer service or operational roles preferred.
Proof of experience working in a fast paced environment, startup experience
preferred.
Native-level English.
You love solving problems and are prepared to throw yourself at any challenge
as they come up.
You are prepared to work in a rotating shift system if required.
You're excited about our brands and about building the best shopping experience
on earth!
Excellent telephone manner and interpersonal skills
Willingness to learn
Good team player
Positive and flexible attitude

Highly motivated
Professional approach

Additional Information

All your information will be kept confidential according to EEO guidelines.

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