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Customer Support Analyst Jobs in Indiana (NOW HIRING)

Sharetec

Customer Success Support Analyst

Fort Wayne, IN · On-site +1

$45K - $52K/yr

The Role We're looking for a Customer Success Support Analyst to be the face and voice of Sharetec - the first person a credit union client reaches when something isn't working, and often the reason ...

Sharetec

Customer Success Support Analyst

Fort Wayne, IN · On-site

$45K - $52K/yr

The Role We're looking for a Customer Success Support Analyst to be the face and voice of Sharetec -- the first person a credit union client reaches when something isn't working, and often the reason ...

Sharetec

Customer Success Support Analyst

Fort Wayne, IN · On-site

$45K - $52K/yr

The Role We're looking for a Customer Success Support Analyst to be the face and voice of Sharetec - the first person a credit union client reaches when something isn't working, and often the reason ...

MedPro Group

Operations Support Analyst

Fort Wayne, IN · On-site

The Operations Support Analyst will serve as the primary entry point for all Business Application ... internal customer service approach to match the obsessive client focus we provide our external ...

MedPro Group

Operations Support Analyst

Fort Wayne, IN · On-site

The Operations Support Analyst will serve as the primary entry point for all Business Application ... Knowledge of customer service and service ticket management methodologies. * Excellent written ...

DPAT

IT Support Analyst

Evansville, IN · On-site

The primary function of the IT Support Analyst position is to resolve end user support issues and manage those support issues to completion with a customer service attitude. The secondary ...

OPENLANE

Customer Support Specialist

Carmel, IN

$17 - $19/hr

A Customer Support Specialist who will be responsible for providing superior technical support and ... Use analytical and decision-making skills to offer options and resolve problems in a variety of ...

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All JobsCustomer Support Analyst JobsCustomer Support Analyst Jobs in Indiana

Customer Support Analyst information

See Indiana salary details

$11

$26

$37

How much do customer support analyst jobs pay per hour?

As of Jun 28, 2026, the average hourly pay for customer support analyst in Indiana is $26.57, according to ZipRecruiter salary data. Most workers in this role earn between $19.42 and $37.74 per hour, depending on experience, location, and employer.

What is the role of a customer service analyst?

A customer support analyst is responsible for analyzing customer interactions, feedback, and support data to identify trends and improve service quality. They often use customer relationship management (CRM) tools and data analysis skills to resolve issues, enhance customer satisfaction, and support business objectives.

What Does a Customer Support Analyst Do?

A customer support analyst collects and analyzes customer data and then works to develop resolutions for issues. Job duties include communicating with customers through phone and email, executing research strategies to improve productivity and customer satisfaction, and promptly following up with customer requests. In this job, you use surveys, reports, and other techniques to troubleshoot issues, and you may train new employees. This career requires customer service and communication skills, and many employees prefer experience in sales, marketing, or customer service. Qualifications typically include a bachelor’s degree or a combination of training and education. Some companies may also require in-house training that’s industry-specific.

What jobs pay $10,000 a month without a degree?

Customer Support Analysts typically do not earn $10,000 a month without specialized experience or certifications. High-paying roles in sales, real estate, or tech sales can reach that level without a degree, often requiring strong communication skills and industry knowledge. Freelance consulting or entrepreneurship may also achieve this income, but they involve significant effort and skill development.

What is a customer support analyst?

A customer support analyst is a professional who assists customers by resolving technical issues, answering inquiries, and providing product or service guidance. They often use customer relationship management (CRM) tools and require strong communication and problem-solving skills to ensure customer satisfaction.

What are the key skills and qualifications needed to thrive as a Customer Support Analyst, and why are they important?

To thrive as a Customer Support Analyst, you need strong problem-solving abilities, knowledge of customer service principles, and usually a bachelor's degree or equivalent experience. Familiarity with CRM software (like Salesforce or Zendesk), ticketing systems, and basic troubleshooting tools is typically required. Excellent communication, patience, and active listening are standout soft skills for this role. These skills and qualities are crucial for efficiently resolving customer issues, ensuring satisfaction, and maintaining positive company reputation.

What jobs will boom in 2026?

Customer Support Analysts are expected to see growth as companies increasingly prioritize customer experience and digital communication channels. Skills in data analysis, CRM tools, and remote support will be valuable, with demand driven by expanding e-commerce and technology sectors. Overall, roles in tech support, IT helpdesk, and customer success are projected to grow significantly by 2026.

How does a Customer Support Analyst typically collaborate with other departments to resolve customer issues?

Customer Support Analysts frequently work with teams such as Product Development, Engineering, and Sales to address complex customer problems. When an issue requires technical expertise or product changes, analysts escalate cases and provide detailed feedback to these departments, ensuring accurate and prompt solutions. This collaboration not only helps resolve individual cases but also contributes to identifying and fixing recurring issues, improving the overall customer experience. Regular communication and interdepartmental meetings are common to keep everyone aligned and informed.
More about Customer Support Analyst jobs
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What job categories do people searching Customer Support Analyst jobs in Indiana look for? The top searched job categories for Customer Support Analyst jobs in Indiana are:
What are popular job titles related to Customer Support Analyst jobs in IN? For Customer Support Analyst jobs in IN, the most frequently searched job titles are:
Customer Support Analyst jobs near you
Infographic showing various Customer Support Analyst job openings in Indiana as of June 2026, with employment types broken down into 1% As Needed, 75% Full Time, and 24% Part Time. Highlights an 81% Physical, 7% Hybrid, and 12% Remote job distribution, with an average salary of $55,262 per year, or $26.6 per hour.