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Customer Support Analyst Jobs in Indiana (NOW HIRING)

Sharetec

Customer Success Support Analyst

Fort Wayne, IN · On-site

$40K - $52K/yr

The Role As a Customer Success Support Analyst, you are the voice of Sharetec - the first point of contact when a credit union client needs help. You'll deliver outstanding, first-in-class support by ...

Sharetec

Customer Success Support Analyst

Fort Wayne, IN · On-site +1

$40K - $52K/yr

Description Sharetec is looking for a Customer Success Support Analyst to join our team! At Sharetec, we believe in a people-first business. Our mission is to make millions of people's lives easier ...

Sharetec

Customer Success Support Analyst

Fort Wayne, IN · On-site

$40K - $52K/yr

Sharetec is looking for a Customer Success Support Analyst to join our team! At Sharetec, we believe in a people-first business. Our mission is to make millions of people's lives easier by developing ...

Sharetec

Customer Success Support Analyst

Fort Wayne, IN · On-site

$40K - $52K/yr

Sharetec is looking for a Customer Success Support Analyst to join our team! At Sharetec, we believe in a people-first business. Our mission is to make millions of people's lives easier by developing ...

Cayenta

At Cayenta, our Support Analysts play a critical role in helping customers resolve system issues and keep their operations running smoothly. In this role, you will manage and resolve support tickets ...

MedPro Group

Operations Support Analyst

Fort Wayne, IN · On-site

The Operations Support Analyst will serve as the primary entry point for all Business Application ... internal customer service approach to match the obsessive client focus we provide our external ...

MedPro Group

Operations Support Analyst

Fort Wayne, IN · On-site

The Operations Support Analyst will serve as the primary entry point for all Business Application ... Knowledge of customer service and service ticket management methodologies. * Excellent written ...

Merchants Bancorp

Systems Support Analyst

Carmel, IN · On-site

Job Type Full-time Description The Systems Support Analyst will independently provide tier 1 and ... Strong communication and excellent customer service are equally important to technical skill and ...

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Customer Support Analyst information

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How much do customer support analyst jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for customer support analyst in Indiana is $26.57, according to ZipRecruiter salary data. Most workers in this role earn between $19.42 and $37.74 per hour, depending on experience, location, and employer.

What does a customer support analyst do?

A customer support analyst collects and analyzes customer data and then works to develop resolutions for issues. Job duties include communicating with customers through phone and email, executing research strategies to improve productivity and customer satisfaction, and promptly following up with customer requests. In this job, you use surveys, reports, and other techniques to troubleshoot issues, and you may train new employees. This career requires customer service and communication skills, and many employees prefer experience in sales, marketing, or customer service. Qualifications typically include a bachelor’s degree or a combination of training and education. Some companies may also require in-house training that’s industry-specific.

What is a customer support analyst?

A Customer Support Analyst is a professional who assists customers by resolving their technical or service-related issues, often acting as the first point of contact for support inquiries. They analyze customer problems, provide solutions, and escalate complex issues to higher-level support teams if necessary. Their primary goal is to ensure customer satisfaction by delivering timely and effective assistance, collecting feedback, and often helping to improve support processes. Customer Support Analysts work across various industries, including technology, finance, and retail.

What are the key skills and qualifications needed to thrive as a customer support analyst, and why are they important?

To thrive as a Customer Support Analyst, you need strong problem-solving abilities, knowledge of customer service principles, and usually a bachelor's degree or equivalent experience. Familiarity with CRM software (like Salesforce or Zendesk), ticketing systems, and basic troubleshooting tools is typically required. Excellent communication, patience, and active listening are standout soft skills for this role. These skills and qualities are crucial for efficiently resolving customer issues, ensuring satisfaction, and maintaining positive company reputation.

How does a customer support analyst typically collaborate with other departments to resolve customer issues?

Customer Support Analysts frequently work with teams such as Product Development, Engineering, and Sales to address complex customer problems. When an issue requires technical expertise or product changes, analysts escalate cases and provide detailed feedback to these departments, ensuring accurate and prompt solutions. This collaboration not only helps resolve individual cases but also contributes to identifying and fixing recurring issues, improving the overall customer experience. Regular communication and interdepartmental meetings are common to keep everyone aligned and informed.
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Customer Support Analyst jobs near you
Infographic showing various Customer Support Analyst job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $55,262 per year, or $26.6 per hour.

Customer Success Support Analyst

Sharetec

Fort Wayne, IN • On-site

$40K - $52K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 22 days ago

Job description

Job Type
Full-time
Description
Sharetec is looking for a Customer Success Support Analyst to join our team!
At Sharetec, we believe in a people-first business. Our mission is to make millions of people's lives easier by developing innovative core banking and lending software solutions for credit unions and their members. Our customers rely on us for powerful financial technology that enhances operations across accounting, lending, member services, and online banking - and they count on us to be a caring, trusted partner in their success.
The Role
As a Customer Success Support Analyst, you are the voice of Sharetec - the first point of contact when a credit union client needs help. You'll deliver outstanding, first-in-class support by combining genuine care for people with a methodical, analytical approach to diagnosing and resolving technical software issues. Working in a call center environment, you'll partner closely with our Tier II Support, Programming, and Implementation teams to research, troubleshoot, and resolve reported issues - all while keeping clients informed and feeling heard throughout the process.
Because a growing share of the credit unions and members we serve are Spanish-speaking, bilingual (English/Spanish) ability is a strong asset in this role.
Position Details
This is a full-time, exempt position. Candidates may work remotely from anywhere in the United States, with the exception of California, or work in a hybrid capacity from our offices in Fort Wayne, Indiana or Waco, Texas. The starting salary range for this position is $40,000 - $52,000 based on experience. This position is also bonus eligible.
Who Will Love This Job
  • Someone who finds more satisfaction in making something better than building something new - and understands why that's harder
  • Someone who believes that technology serving people's financial lives is worth doing with real care and precision
  • Someone who is energized by a company in motion - where the roadmap is growing and your contributions shape the direction
  • Someone who enjoys being the calm, capable voice on the other end of the line when a client needs help
  • Someone who loves solving puzzles - digging into a problem, researching, and working it until it's resolved
  • Someone who takes pride in clear, empathetic communication and never loses sight of the person behind the ticket
  • Someone who wants to learn the ins and outs of credit union software and grow a long-term career in fintech

What You'll Do
  • Deliver service and support to credit union end users via remote connection, diagnosing and resolving technical software issues
  • Gather customer information, evaluate symptoms, and identify root causes using available resources and tools
  • Interact with customers to provide clear, professional responses to inquiries, concerns, and product questions
  • Accurately document all case activity and communication in our case tracking system
  • Identify and escalate priority issues per client specifications and established escalation protocols
  • Follow up with customers and make scheduled callbacks where necessary
  • Participate in the after-hours on-call rotation
  • Stay current with system information and updates through training and self-study, and identify opportunities to improve our software and processes

What You'll Bring
Required
  • 2+ years of direct customer service in financial services (credit union, banking, teller, loan officer, ACH, etc.) OR 2+ years in a support call center environment
  • Ability to communicate clearly and professionally via phone, written, and typed media
  • Strong problem-solving skills and a patient, customer-first attitude
  • Ability to adapt quickly to changing systems, processes, and work environments
  • High school diploma or equivalent

Preferred
  • Bilingual (English/Spanish) to support our Spanish-speaking credit union clients
  • Prior experience in financial services - credit union, banking, teller, or lending operations
  • Associate's degree or higher in Business or Computer Science
  • Technical knowledge of core banking or credit union software
  • Experience with support ticketing or case tracking systems

Why Sharetec
Acquired by Evergreen Financial Technology Group (EFTG) in late 2020, Sharetec is now marching towards rapid growth and expansion into new markets. We are a team of highly focused and dedicated individuals who stop at nothing to achieve success no matter how great or small the challenge; we are also a unique bunch of people that love to work and play together. We do our best to make fun a basic part of every day.
Sharetec offers a robust benefits package, including competitive salaries, medical, dental, vision, life and disability coverage, Paid Time Off (PTO), paid holidays - including your birthday off! - a $1,000 employee referral program, and a 401(k) with company matching. We like to put the fun in the funds with department and company outings like paid baseball games and bowling, along with virtual team-building activities such as escape rooms, trivia, and other company-wide events.
Applicants must be authorized to work in the United States without current or future sponsorship.
Sharetec is an equal opportunity employer.
Salary Description
$40,000 - $52,000 + bonus

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