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Customer Support Analyst Jobs in Indiana (NOW HIRING)

Cayenta

At Cayenta, our Support Analysts play a critical role in helping customers resolve system issues and keep their operations running smoothly. In this role, you will manage and resolve support tickets ...

MedPro Group

Operations Support Analyst

Fort Wayne, IN · On-site

The Operations Support Analyst will serve as the primary entry point for all Business Application ... internal customer service approach to match the obsessive client focus we provide our external ...

MedPro Group

Operations Support Analyst

Fort Wayne, IN · On-site

The Operations Support Analyst will serve as the primary entry point for all Business Application ... Knowledge of customer service and service ticket management methodologies. * Excellent written ...

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All JobsCustomer Support Analyst JobsCustomer Support Analyst Jobs in Indiana

Customer Support Analyst information

See Indiana salary details

$11

$26

$37

How much do customer support analyst jobs pay per hour?

As of Jul 25, 2026, the average hourly pay for customer support analyst in Indiana is $26.57, according to ZipRecruiter salary data. Most workers in this role earn between $19.42 and $37.74 per hour, depending on experience, location, and employer.

What Does a Customer Support Analyst Do?

A customer support analyst collects and analyzes customer data and then works to develop resolutions for issues. Job duties include communicating with customers through phone and email, executing research strategies to improve productivity and customer satisfaction, and promptly following up with customer requests. In this job, you use surveys, reports, and other techniques to troubleshoot issues, and you may train new employees. This career requires customer service and communication skills, and many employees prefer experience in sales, marketing, or customer service. Qualifications typically include a bachelor’s degree or a combination of training and education. Some companies may also require in-house training that’s industry-specific.

What is a Customer Support Analyst?

A Customer Support Analyst is a professional who assists customers by resolving their technical or service-related issues, often acting as the first point of contact for support inquiries. They analyze customer problems, provide solutions, and escalate complex issues to higher-level support teams if necessary. Their primary goal is to ensure customer satisfaction by delivering timely and effective assistance, collecting feedback, and often helping to improve support processes. Customer Support Analysts work across various industries, including technology, finance, and retail.

What are the key skills and qualifications needed to thrive as a Customer Support Analyst, and why are they important?

To thrive as a Customer Support Analyst, you need strong problem-solving abilities, knowledge of customer service principles, and usually a bachelor's degree or equivalent experience. Familiarity with CRM software (like Salesforce or Zendesk), ticketing systems, and basic troubleshooting tools is typically required. Excellent communication, patience, and active listening are standout soft skills for this role. These skills and qualities are crucial for efficiently resolving customer issues, ensuring satisfaction, and maintaining positive company reputation.

How does a Customer Support Analyst typically collaborate with other departments to resolve customer issues?

Customer Support Analysts frequently work with teams such as Product Development, Engineering, and Sales to address complex customer problems. When an issue requires technical expertise or product changes, analysts escalate cases and provide detailed feedback to these departments, ensuring accurate and prompt solutions. This collaboration not only helps resolve individual cases but also contributes to identifying and fixing recurring issues, improving the overall customer experience. Regular communication and interdepartmental meetings are common to keep everyone aligned and informed.
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What job categories do people searching Customer Support Analyst jobs in Indiana look for? The top searched job categories for Customer Support Analyst jobs in Indiana are:
What are popular job titles related to Customer Support Analyst jobs in IN? For Customer Support Analyst jobs in IN, the most frequently searched job titles are:
Customer Support Analyst jobs near you
Infographic showing various Customer Support Analyst job openings in Indiana as of July 2026, with employment types broken down into 1% Locum Tenens, 1% Internship, 86% Full Time, 6% Part Time, 1% Temporary, and 5% Contract. Highlights an 79% Physical, 5% Hybrid, and 16% Remote job distribution, with an average salary of $55,262 per year, or $26.6 per hour.

Data Analyst IV (Customer Experience and Support Analyst)

BC Forward

Indianapolis, IN • On-site

$59 - $67/hr

Other

Posted 14 days ago

Job description

Job Title: Data Analyst IV (Customer Experience and Support Analyst) Location: Remote (PST or CST Preferred) Duration: Contract - 12 months Pay Range: $59/hr $67/hr (W2) Job ID: 406693 About BCforward BCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity. Job Description We are seeking a Customer Experience and Support Analyst to join our dynamic team. The ideal candidate will have strong experience in data analytics, customer feedback analysis, and support operations and a proven ability to translate insights into actions that improve customer experience and business outcomes. Responsibilities: Identify trends, opportunities, and pain points across customer support channels using operational data, case transcripts, surveys, and related sources. Monitor customer feedback to detect emerging issues and conduct root cause analysis. Integrate customer feedback with transactional, operational, and behavioral data to map experience drivers. Advocate for customers through periodic and ad-hoc reporting, evangelizing insights with key stakeholders to influence corrective actions. Collaborate with cross-functional teams to identify root causes in support functions, develop remediation plans, and measure effectiveness. Utilize AI analytics tools, Salesforce, and Hive to analyze data and deliver actionable insights. Required Skills & Qualifications: 6+ years of experience in data analytics, data science, or related analytical roles. 6+ years of experience with SQL and statistical analysis methods. Proficiency in data-led storytelling and presenting complex insights to non-technical stakeholders. Experience with Customer Experience or Voice of Customer metrics such as NPS and CSAT, surveys, and feedback analysis. Experience with customer support operational metrics. Experience with statistical analysis using R, Python, or similar tools. Preferred Skills: Master's degree in Computer Science, Data Science, Statistics, Mathematics, or a related field. 3+ years of experience in customer experience, customer support, customer care, or service analytics roles. Proficiency with Generative AI tools and techniques, including LLMs and AI agents, with experience in prompt design and orchestration to automate analysis, synthesize insights, and execute multi-step analytical tasks. Experience working with Salesforce. Knowledge of predictive analytics or ML/AI techniques. Why BCforward? At BCforward, we believe in advancing lives and careers. When you join our team, you gain access to: Competitive compensation and benefits. Opportunities for growth with global clients. A supportive, inclusive culture that values innovation and people. Exposure to cutting-edge technologies and projects. About Our Commitment BCforward is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status. Interested? Apply Now! If this sounds like the right opportunity for you, please apply with your most recent resume.

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