ZipRecruiter

Log In

1

Customer Support Analyst Jobs in Indiana (NOW HIRING)

OPENLANE

Customer Support Supervisor

Carmel, IN · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We are seeking a Customer Support Supervisor with experience in customer service and leadership ... Analytical Skills Nice to have's: * General Automotive knowledge preferred What We Offer:

New

Strategic Systems

Be Seen First

Field Support Analyst II

Indianapolis, IN · On-site

$30 - $35/hr

Recommends standard software that will meet customer needs and assists the Software Deployment team in troubleshooting instances when packages cannot be deployed as part of large scale software ...

New

Trelleborg

Customer Support Coordinator (CSC)

Fort Wayne, IN · On-site

$17.25 - $21.75/hr

... AE), Customers Support Account Leads (CSAL), and Management to achieve their goals and KPIs. As a ... Provide proactive communication, analysis, and problem solving to team members * Purchase raw ...

Harris

$22 - $25/hr

eScholar Customer Support is looking for an exceptional talent to become our Customer Support ... Use various applications to analyze source system data and identify data quality issues and ...

previous pagenext page

Showing results 21-40

All JobsCustomer Support Analyst JobsCustomer Support Analyst Jobs in Indiana

Customer Support Analyst information

See Indiana salary details

$11

$26

$37

How much do customer support analyst jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for customer support analyst in Indiana is $26.57, according to ZipRecruiter salary data. Most workers in this role earn between $19.42 and $37.74 per hour, depending on experience, location, and employer.

What does a customer support analyst do?

A customer support analyst collects and analyzes customer data and then works to develop resolutions for issues. Job duties include communicating with customers through phone and email, executing research strategies to improve productivity and customer satisfaction, and promptly following up with customer requests. In this job, you use surveys, reports, and other techniques to troubleshoot issues, and you may train new employees. This career requires customer service and communication skills, and many employees prefer experience in sales, marketing, or customer service. Qualifications typically include a bachelor’s degree or a combination of training and education. Some companies may also require in-house training that’s industry-specific.

What is a customer support analyst?

A Customer Support Analyst is a professional who assists customers by resolving their technical or service-related issues, often acting as the first point of contact for support inquiries. They analyze customer problems, provide solutions, and escalate complex issues to higher-level support teams if necessary. Their primary goal is to ensure customer satisfaction by delivering timely and effective assistance, collecting feedback, and often helping to improve support processes. Customer Support Analysts work across various industries, including technology, finance, and retail.

What are the key skills and qualifications needed to thrive as a customer support analyst, and why are they important?

To thrive as a Customer Support Analyst, you need strong problem-solving abilities, knowledge of customer service principles, and usually a bachelor's degree or equivalent experience. Familiarity with CRM software (like Salesforce or Zendesk), ticketing systems, and basic troubleshooting tools is typically required. Excellent communication, patience, and active listening are standout soft skills for this role. These skills and qualities are crucial for efficiently resolving customer issues, ensuring satisfaction, and maintaining positive company reputation.

How does a customer support analyst typically collaborate with other departments to resolve customer issues?

Customer Support Analysts frequently work with teams such as Product Development, Engineering, and Sales to address complex customer problems. When an issue requires technical expertise or product changes, analysts escalate cases and provide detailed feedback to these departments, ensuring accurate and prompt solutions. This collaboration not only helps resolve individual cases but also contributes to identifying and fixing recurring issues, improving the overall customer experience. Regular communication and interdepartmental meetings are common to keep everyone aligned and informed.
More about Customer Support Analyst jobs

What are the most commonly searched types of Customer Support Analyst jobs in Indiana?

The most popular types of Customer Support Analyst jobs in Indiana are:

What are popular job titles related to Customer Support Analyst jobs in Indiana?

For Customer Support Analyst jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Customer Support Analyst jobs in Indiana look for?

The top searched job categories for Customer Support Analyst jobs in Indiana are:

What are popular job titles related to Customer Support Analyst jobs in IN?

For Customer Support Analyst jobs in IN, the most frequently searched job titles are:

Customer Support Analyst jobs near you
Infographic showing various Customer Support Analyst job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $55,262 per year, or $26.6 per hour.

App Support Analyst I

Brotherhood Mutual

Fort Wayne, IN • On-site

Full-time

Posted 8 days ago

Brotherhood Mutual rating

7.3

Company rating: 7.3 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

237th of 308 rated insurance

Job description

Job Title: App Support Analyst I
FLSA Status: Exempt
Job Family: Information Technology
Department: IT - Technology Support
Location: Corporate Office (Fort Wayne, IN)
JOB SUMMARY
Responsible for providing technical support, troubleshooting, analysis, and training for insurance applications to independent agent partners, employees, and customers through phone, email, and in-person communication.
POSITION ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Provide technical support to end users on various issues relating to insurance software applications through prioritization, documentation, and resolution.
  • Log, track, and test system bugs and feature enhancements while providing status updates and workarounds to end users.
  • Assist in root cause analysis resulting in interaction with business analysts, developers, and key business resources for appropriate and timely solutions.
  • Create new user accounts in a timely manner with respect to all security requirements.
  • Assist in mass communication to end users for product rollouts, new features, outages, and best practices.
  • Assist in creating written and visual training material for appropriate user education.
  • Attend budgeted training seminars to gain knowledge and skills required to grow and excel in fulfilling the responsibilities of this role.
  • Complete other projects as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES
The requirements listed below are representative of the knowledge, skills, and/or abilities required to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.
  • Must possess strong customer service skills including clear written and verbal communication.
  • Must work well in a team environment through open communication and collaboration.
  • Must demonstrate patience working with people struggling to learn technical systems.
  • Interface effectively with external contacts, Brotherhood employees, managers, and other staff members.

EDUCATION AND/OR EXPERIENCE
List Degree Requirement, Years' Experience, and Certifications
  • Associate's degree in Information Technology, Business, or related field of study is required.
  • Bachelor's degree is preferred.
  • One year of work with computer systems, business analysis, or software support is desired.
  • Insurance industry background is desired.
  • Technology and/or Insurance Certifications (A+, ITIL, CPCU, CISR, Agile Development, etc.) are a benefit.

Terms and Conditions
This description is intended to describe the general content of and requirements for the performance of this position. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements.
Because the company's niche is the church and related ministries market, and because effective service requires a thorough understanding of this market, persons in this position must be familiar with church operations and must conduct themselves in a manner that will neither alienate nor offend persons within this target niche.
Brotherhood Mutual Insurance Company reserves the right to modify, interpret, or apply this position description in any way the company desires. This job description in no way implies that these are the only duties, including essential duties, to be performed by the employee occupying this position. This position description is not an employment contract, implied or otherwise. The employment relationship remains "at-will".
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

What Brotherhood Mutual employees say

Pay

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply