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Customer Support Analyst Jobs in Indiana (NOW HIRING)

TEKsystems

Desktop Support Analyst

Whitestown, IN

$22 - $25/hr

Desktop Support AnalystOverview We are seeking a Desktop Support Analyst to provide hands-on ... Strong customer service orientation. * Exceptional analytical and problem-solving abilities.

New

TEKsystems

Desktop Support Analyst

Whitestown, IN

$22 - $25/hr

Desktop Support AnalystOverview We are seeking a Desktop Support Analyst to provide hands-on ... Strong customer service orientation. * Exceptional analytical and problem-solving abilities.

New

OPENLANE

Customer Support Supervisor

Carmel, IN · On-site

We are seeking a Customer Support Supervisor with experience in customer service and leadership ... Analytical Skills Nice to have's: * General Automotive knowledge preferred What We Offer:

OPENLANE

Customer Support Supervisor

Carmel, IN

We are seeking a Customer Support Supervisor with experience in customer service and leadership ... Analytical Skills Nice to have's: * General Automotive knowledge preferred What We Offer:

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Customer Support Analyst information

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How much do customer support analyst jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for customer support analyst in Indiana is $26.57, according to ZipRecruiter salary data. Most workers in this role earn between $19.42 and $37.74 per hour, depending on experience, location, and employer.

What is a customer support analyst?

A Customer Support Analyst is a professional who assists customers by resolving their technical or service-related issues, often acting as the first point of contact for support inquiries. They analyze customer problems, provide solutions, and escalate complex issues to higher-level support teams if necessary. Their primary goal is to ensure customer satisfaction by delivering timely and effective assistance, collecting feedback, and often helping to improve support processes. Customer Support Analysts work across various industries, including technology, finance, and retail.

What does a customer support analyst do?

A customer support analyst collects and analyzes customer data and then works to develop resolutions for issues. Job duties include communicating with customers through phone and email, executing research strategies to improve productivity and customer satisfaction, and promptly following up with customer requests. In this job, you use surveys, reports, and other techniques to troubleshoot issues, and you may train new employees. This career requires customer service and communication skills, and many employees prefer experience in sales, marketing, or customer service. Qualifications typically include a bachelor’s degree or a combination of training and education. Some companies may also require in-house training that’s industry-specific.

What are the key skills and qualifications needed to thrive as a customer support analyst, and why are they important?

To thrive as a Customer Support Analyst, you need strong problem-solving abilities, knowledge of customer service principles, and usually a bachelor's degree or equivalent experience. Familiarity with CRM software (like Salesforce or Zendesk), ticketing systems, and basic troubleshooting tools is typically required. Excellent communication, patience, and active listening are standout soft skills for this role. These skills and qualities are crucial for efficiently resolving customer issues, ensuring satisfaction, and maintaining positive company reputation.

How does a customer support analyst typically collaborate with other departments to resolve customer issues?

Customer Support Analysts frequently work with teams such as Product Development, Engineering, and Sales to address complex customer problems. When an issue requires technical expertise or product changes, analysts escalate cases and provide detailed feedback to these departments, ensuring accurate and prompt solutions. This collaboration not only helps resolve individual cases but also contributes to identifying and fixing recurring issues, improving the overall customer experience. Regular communication and interdepartmental meetings are common to keep everyone aligned and informed.
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Customer Support Analyst jobs near you
Infographic showing various Customer Support Analyst job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $55,262 per year, or $26.6 per hour.

Customer Support Specialist

Indianapolis, IN • On-site

Closure Systems International
Plastics Packaging Film and Sheet (including Laminated) Manufacturing • 501 - 1,000 employees

7.6

Company rating: 7.6 out of 10

Based on 11 frontline employees who took The Breakroom Quiz

28th of 84 rated plastic manufacturers

Good employer

Paid breaks

Recommended by parents

Learn more about Closure Systems Internationalexternal

$17.25 - $23.25/hr

Other

Re-posted 14 days ago

Job description

Job Description:
The customer support specialist deals with all levels of external customer contact, as well as internal contacts in other supporting business functions as appropriate (i.e., accounting, credit, transportation, planning, information technology, etc.). The individual must be self-motivated yet function successfully within a team environment.
Duties and Responsibilities:
  1. Function as the primary customer contact for the bottler locations
  2. Ability to use creative out-of-box thinking to ensure all customer needs are met
  3. Accountable to gather and communicate pertinent information to enable CSI to make solid business decisions
  4. Accurately input closure orders in ERP system
  5. Execute customer order changes in ERP system, and all necessary internal communication
  6. Initiate troubleshooting of customer complaints and oversee process through resolution with customer
  7. Responsible for providing input to National Account Manager regarding changes which might impact 30-day forecasting
  8. Accountable for pro-active calls to gather necessary information to enable CSI to make solid business decisions
  9. Identify volume/product demand for planning
  10. Responsible to gather information for customer credit checks
  11. Administer/monitor rebates and/or amortizations to uphold terms of contract
  12. Coordinate with AR in unadjusted item resolution and collections
  13. Identify areas for process improvements/monitor goals with supervisor
  14. Adhere to CSI's import/export compliance policy and requirements while performing all activities of a CSS
  15. Review CSI's compliance website for procedures/SOP/guidelines that will assist them in properly performing their function
  16. While traveling on company business, will uphold CSI's travel policy and will report any potential problems to CSI's Compliance Liaison
  17. Regular and reliable attendance and punctuality
  18. Use of appropriate PPE equipment/clothing when at manufacturing/bottling locations

Supervisory Responsibilities: No
Educational and Other Skills Requirements:
  • Bachelor's degree
  • 3-5 years of experience in customer service
  • Computer skills and strong analytical skills using Microsoft Word and Excel
  • Excellent verbal and written communication skills
  • Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service
  • Collaborates well with others: proactively contributes to group objectives; volunteers to help others

Additional information:
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
Closure Systems International, Inc., is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, veteran status, disability, sexual orientation, gender identity or national origin.

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