ZipRecruiter

Log In

1

Director Customer Support Jobs in Indiana (NOW HIRING)

OnBoard

Customer Support Specialist I

Indianapolis, IN

$17.25 - $23.25/hr

Director, Customer Support Reviewed: 05.2026 Location: Hybrid - Downtown - Indianapolis Position Summary: The Customer Support Specialist I provides tier one support for OnBoard, Govenda, ES and ...

OnBoard

Customer Support Specialist I

Indianapolis, IN · On-site

$50K/yr

Director, Customer Support Reviewed: 05.2026 Location: Hybrid - Downtown - Indianapolis Position Summary: The Customer Support Specialist I provides tier one support for OnBoard, Govenda, ES and ...

Superior Essex

Customer Support Specialist

Fort Wayne, IN

$16.50 - $22.25/hr

The Customer Support Specialist will perform a variety of duties that impact customer responsiveness, including RMA approvals and processing, vendor direct order processing, Item add processing, UAD ...

Superior Essex Inc.

Customer Support Specialist

Fort Wayne, IN · On-site

$16.50 - $22.25/hr

The Customer Support Specialist will perform a variety of duties that impact customer responsiveness, including RMA approvals and processing, vendor direct order processing, Item add processing, UAD ...

80/20, LLC

Customer Support Specialist

Columbia City, IN

$16.50 - $22.25/hr

... Customers, Amazon, 80/20.net, Direct, etc. This individual will handle inquiries via all ... The Customer Support Specialist is responsible for customer satisfaction regarding the experience ...

80/20, LLC

Customer Support Specialist

Columbia City, IN · On-site

$16.50 - $22.25/hr

... Customers, Amazon, 80/20.net, Direct, etc. This individual will handle inquiries via all ... The Customer Support Specialist is responsible for customer satisfaction regarding the experience ...

Parts Town

Director, Customer Partnerships

Fort Wayne, IN · On-site +1

$77K - $115K/yr

The Job at a Glance The Customer Partnerships Director (AKA PARTnership Builder) will oversee a key ... supported. We prioritize our positive workplace culture where collaboration, growth, and work-life ...

Parts Town

Director, Customer Partnerships

Fort Wayne, IN · On-site +1

The Job at a Glance The Customer Partnerships Director (AKA PARTnership Builder) will oversee a key ... supported. We prioritize our positive workplace culture where collaboration, growth, and work-life ...

Loopy Cases

Customer Support Lead

Griffith, IN

$24/hr

Griffith, IN (On-site) Starting Pay: $24/hour Loopy Cases is a family-founded, direct-to-consumer e ... As our Customer Support Lead, you'll be responsible for the day-to-day leadership of a team of ...

Loopy Limited

Customer Support Lead

Griffith, IN · On-site

Customer Support Lead Griffith, IN (On-site) Loopy Cases is a family-founded, direct-to-consumer eCommerce phone accessory brand built on creating products people love and experiences they remember.

New

Loopy Cases

Customer Support Lead

Griffith, IN · On-site

$24/hr

Griffith, IN (On-site) Starting Pay: $24/hour Loopy Cases is a family-founded, direct-to-consumer e ... As our Customer Support Lead, you'll be responsible for the day-to-day leadership of a team of ...

Loopy Cases

Customer Support Lead

Griffith, IN · On-site

$24/hr

Griffith, IN (On-site) Starting Pay: $24/hour Loopy Cases is a family-founded, direct-to-consumer e ... As our Customer Support Lead, you'll be responsible for the day-to-day leadership of a team of ...

Loopy Cases

Customer Support Lead

Griffith, IN · On-site

$24/hr

Griffith, IN (On-site) Starting Pay: $24/hour Loopy Cases is a family-founded, direct-to-consumer e ... As our Customer Support Lead, you'll be responsible for the day-to-day leadership of a team of ...

Crew Carwash

Call Center Customer Support Associate

Carmel, IN · On-site

$17.25 - $23.75/hr

Agent is the voice for the customer and funnels feedback & concerns to the Customer Support Supervisor or Director * Work week is primarily Monday-Friday but will include a weekend rotation We're ...

next page

Showing results 1-20

All JobsCustomer Support JobsDirector Customer Support JobsDirector Customer Support Jobs in Indiana

Director Customer Support information

See Indiana salary details

$37.1K

$117.4K

$187K

How much do director customer support jobs pay per year?

As of Aug 6, 2026, the average yearly pay for director customer support in Indiana is $117,364.00, according to ZipRecruiter salary data. Most workers in this role earn between $90,400.00 and $140,400.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a director of customer support, and why are they important?

To thrive as a Director of Customer Support, you need extensive experience in customer service management, strong problem-solving abilities, and a background in business or a related field. Familiarity with CRM platforms like Salesforce or Zendesk, data analytics tools, and customer service certifications (such as HDI or ITIL) are highly valuable. Outstanding leadership, communication, and conflict-resolution skills set top performers apart in this role. These skills are essential for driving customer satisfaction, optimizing team performance, and aligning support operations with business objectives.

What is the difference between Director Customer Support vs Customer Service Manager?

AspectDirector Customer SupportCustomer Service Manager
ResponsibilitiesOversees entire customer support strategy, manages multiple teams, develops policiesManages daily customer service operations, supervises support staff, handles escalations
Required CredentialsBachelor's degree, experience in customer support leadership, strong communication skillsBachelor's degree, experience in customer service, team management skills
Work EnvironmentStrategic planning, cross-department collaboration, high-level decision makingFrontline support, team supervision, direct customer interaction

The main difference is that the Director Customer Support focuses on strategic leadership and policy development across the support organization, while the Customer Service Manager handles daily operations and team management. The director role involves broader oversight and higher-level planning, whereas the manager role is more hands-on with customer interactions and team supervision.

What does a director of customer support do?

A Director of Customer Support oversees the customer support department, ensuring that customer inquiries and issues are handled efficiently and effectively. They develop and implement support strategies, manage support teams, and set service standards to enhance customer satisfaction. This role often involves analyzing support metrics, collaborating with other departments, and driving initiatives to improve the customer experience. Additionally, the Director is responsible for hiring, training, and mentoring support staff to meet organizational goals.

What are some typical challenges a director of customer support faces when leading a large support team?

As a Director of Customer Support, you’ll frequently encounter challenges such as maintaining high team morale during periods of increased customer demand, balancing strategic initiatives with day-to-day operational issues, and ensuring consistent service quality across multiple channels and locations. Effective communication and strong leadership skills are essential for navigating these challenges, as is the ability to analyze support metrics to drive process improvements. Collaborating closely with product, engineering, and sales teams is also key to addressing customer pain points and influencing company-wide customer experience strategies.
What are the most commonly searched types of Customer Support jobs in Indiana? The most popular types of Customer Support jobs in Indiana are:
What are popular job titles related to Director Customer Support jobs in Indiana? For Director Customer Support jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Director Customer Support jobs in Indiana look for? The top searched job categories for Director Customer Support jobs in Indiana are:
What cities in Indiana are hiring for Director Customer Support jobs? Cities in Indiana with the most Director Customer Support job openings:
Director Customer Support jobs near you
Infographic showing various Director Customer Support job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $117,364 per year, or $56.4 per hour.

Customer Support Specialist I

OnBoard

Indianapolis, IN

$17.25 - $23.25/hr

Other

Re-posted 12 days ago

Job description

Customer Support Specialist I 

Function: Customer Experience 
Reports to: Director, Customer Support 
Reviewed: 05.2026

Location: Hybrid - Downtown - Indianapolis 

Position Summary: 

The Customer Support Specialist I provides tier one support for OnBoard, Govenda, ES and related products for both customers and internal employees. This role is responsible for troubleshooting software and technical issues, resolving customer problems using our platforms, delivering an excellent customer experience, and becoming a subject matter expert on supported products. The position supports customers through email, chat, phone, web, and meeting tools while meeting service level expectations. 

Current support coverage is primarily aligned to U.S. business hours, based on operational needs. Team members must be available to work assigned schedules and participate in rotating on-call coverage for after-hours and weekend support.

Key Responsibilities: 

  • Resolve customer issues, answer customer questions, and provide product support for OnBoard, Govenda, and related platforms through ticketing systems, email, chat, phone, and virtual meetings.  
  • Troubleshoot software, configuration, access, and technical issues for customers.  
  • Prioritize support cases and provide timely customer updates on status, progress, and resolution.  
  • Meet first response and service level expectations.  
  • Escalate complex issues with clear documentation including problem statement, steps to reproduce, and environment details. 
  • Assist customers with product navigation, features, workflows, and best practices.  
  • Create and maintain internal and customer-facing knowledge articles.  
  • Identify recurring issues, customer pain points, and training opportunities.  
  • Partner with Customer Success Managers and internal teams to support customer outcomes.  
  • Use AI tools responsibly to improve productivity, research, ticket quality, and customer experience.  
  • Participate in quarterly trend reviews and continuous improvement initiatives.  
  • Protect customer data and follow company security policies.  

Skills and Experience Needed: 

  • Minimum 3+ years of experience in customer support, technical support, SaaS support, or related customer-facing roles.  
  • Minimum 2+ years of experience using ticketing platforms such as Zendesk, ServiceNow, BMC Helix, Freshdesk, or similar case management tools.  
  • Strong customer service mindset with passion for helping customers succeed.  
  • Experience collaborating with Product, Engineering, QA, and Customer Success teams.  
  • Basic knowledge of APIs, SSO, browser troubleshooting, HAR files, and browser logs preferred.  
  • Familiarity with monitoring tools such as Datadog, Grafana, or Prometheus preferred.  
  • Strong technical documentation and writing skills.  
  • Ability to de-escalate customer concerns and remain calm under pressure.  
  • AI fluency with experience using generative AI tools such as ChatGPT, Claude, Gemini, or similar platforms to improve productivity, research, and communication quality preferred.  

Competencies: 

Accountability 

Adaptability 

AI Curiosity / Innovation 

Applied Learning 

Business Acumen 

Collaboration 

Customer Focus 

Dealing w/Ambiguity 

Decision Making 

Driving for Results 

Initiating Action 

Planning & Organizing 

Technical/Professional Knowledge/Skills 

Apply