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Director Customer Support Jobs in Indiana (NOW HIRING)

Merchants Bancorp

Client Support Specialist

Carmel, IN · On-site

$17.75 - $24/hr

Documents customer interactions and outcomes clearly and consistently in designated systems to ... direct and indirect subsidiaries, Merchants Bank of Indiana, Merchants Capital Corp., Merchants ...

Twen Nonwovens US

Customer Service Associate

Fort Wayne, IN · On-site

$13.25 - $18.50/hr

Customer Support: Respond promptly to customer inquiries, complaints, and requests via phone, email ... The position incumbent will perform work equal or lower classification, as required or directed ...

Twen Nonwovens US

Customer Service Associate

Fort Wayne, IN · On-site

$13.25 - $18.25/hr

Customer Support: Respond promptly to customer inquiries, complaints, and requests via phone, email ... The position incumbent will perform work equal or lower classification, as required or directed ...

TWE Nonwovens US Inc

Customer Service Associate

Fort Wayne, IN · On-site

$13.25 - $18.50/hr

Customer Support: Respond promptly to customer inquiries, complaints, and requests via phone, email ... The position incumbent will perform work equal or lower classification, as required or directed ...

Home Depot

Store Support

Valparaiso, IN · On-site

$15 - $18.75/hr

Direct customer or vendor interaction is sometimes required for these positions. Whether directing ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Home Depot

Store Support

Greenfield, IN · On-site

$14.50 - $18/hr

Direct customer or vendor interaction is sometimes required for these positions. Whether directing ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Home Depot

Store Support

Seymour, IN · On-site

$13 - $16.25/hr

Direct customer or vendor interaction is sometimes required for these positions. Whether directing ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

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Showing results 21-40

All JobsCustomer Support JobsDirector Customer Support JobsDirector Customer Support Jobs in Indiana

Director Customer Support information

See Indiana salary details

$37.1K

$117.4K

$187K

How much do director customer support jobs pay per year?

As of Aug 6, 2026, the average yearly pay for director customer support in Indiana is $117,364.00, according to ZipRecruiter salary data. Most workers in this role earn between $90,400.00 and $140,400.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a director of customer support, and why are they important?

To thrive as a Director of Customer Support, you need extensive experience in customer service management, strong problem-solving abilities, and a background in business or a related field. Familiarity with CRM platforms like Salesforce or Zendesk, data analytics tools, and customer service certifications (such as HDI or ITIL) are highly valuable. Outstanding leadership, communication, and conflict-resolution skills set top performers apart in this role. These skills are essential for driving customer satisfaction, optimizing team performance, and aligning support operations with business objectives.

What is the difference between Director Customer Support vs Customer Service Manager?

AspectDirector Customer SupportCustomer Service Manager
ResponsibilitiesOversees entire customer support strategy, manages multiple teams, develops policiesManages daily customer service operations, supervises support staff, handles escalations
Required CredentialsBachelor's degree, experience in customer support leadership, strong communication skillsBachelor's degree, experience in customer service, team management skills
Work EnvironmentStrategic planning, cross-department collaboration, high-level decision makingFrontline support, team supervision, direct customer interaction

The main difference is that the Director Customer Support focuses on strategic leadership and policy development across the support organization, while the Customer Service Manager handles daily operations and team management. The director role involves broader oversight and higher-level planning, whereas the manager role is more hands-on with customer interactions and team supervision.

What does a director of customer support do?

A Director of Customer Support oversees the customer support department, ensuring that customer inquiries and issues are handled efficiently and effectively. They develop and implement support strategies, manage support teams, and set service standards to enhance customer satisfaction. This role often involves analyzing support metrics, collaborating with other departments, and driving initiatives to improve the customer experience. Additionally, the Director is responsible for hiring, training, and mentoring support staff to meet organizational goals.

What are some typical challenges a director of customer support faces when leading a large support team?

As a Director of Customer Support, you’ll frequently encounter challenges such as maintaining high team morale during periods of increased customer demand, balancing strategic initiatives with day-to-day operational issues, and ensuring consistent service quality across multiple channels and locations. Effective communication and strong leadership skills are essential for navigating these challenges, as is the ability to analyze support metrics to drive process improvements. Collaborating closely with product, engineering, and sales teams is also key to addressing customer pain points and influencing company-wide customer experience strategies.
What are the most commonly searched types of Customer Support jobs in Indiana? The most popular types of Customer Support jobs in Indiana are:
What are popular job titles related to Director Customer Support jobs in Indiana? For Director Customer Support jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Director Customer Support jobs in Indiana look for? The top searched job categories for Director Customer Support jobs in Indiana are:
What cities in Indiana are hiring for Director Customer Support jobs? Cities in Indiana with the most Director Customer Support job openings:
Director Customer Support jobs near you
Infographic showing various Director Customer Support job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $117,364 per year, or $56.4 per hour.

Call Center Customer Support Specialist (Full time)

Crew Carwash

Fishers, IN • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 27 days ago

Crew Carwash rating

8.0

Company rating: 8.0 out of 10

Based on 50 frontline employees who took The Breakroom Quiz

82nd of 363 rated vehicle maintenance

Job description

Get on the CREW!
Are you searching for the BEST JOB EVER? Ask anyone, Crew Carwash is famous for our people and how we treat each other! If you want to join a team with amazing benefits and the best coworkers in Indiana, apply today! Check us out!
We are honored to be a Glassdoor's Best Place to Work Recipient for 2024, our 5th year in a row!
Crew Carwash Honored as One of the Best Places to Work in 2024, a Glassdoor Employees' Choice Award Winner - Crew Carwash (click the link to read the news!)
The Customer Support Specialist will provide outstanding customer service to both our internal and external customers by efficiently supporting Crew Carwash's key customer loyalty programs and processing customer comments and feedback, while working out of our corporate office in Fishers, IN. This position is a fast-paced, high volume role that offers an outstanding opportunity to gain entry into the Crew Carwash Operations team. This person will maintain a positive attitude while fielding in bound calls, handling any issues related to customer service and support overall account maintenance.
Primary Responsibilities
The following responsibilities outline critical aspects of the Customer Support Specialist.
  • Answer and respond to customer phone calls, email communications and field requests professionally and timely (both internal and external)
  • Research and resolve customer issues and follow up when necessary and appropriate
  • Fulfill requests for information and maintain account changes
  • Process customer comments and feedback
    • Agent is the voice for the customer and funnels feedback & concerns to the Customer Support Supervisor or Director
  • Perform data entry and database maintenance functions
  • Set-up and administration of Crew's Fleet Program
  • Administration of Crew's Fundraising Program
    • Handle phone and email inquiries
    • Process incoming applications & qualify organizations non-profit status
    • Preparing fundraiser contract & ordering of fundraiser tickets
    • Prepare online fundraisers & request check for proceeds earned
  • Process and ship Book & Gift Card orders placed on website daily
  • Help with Front Desk/Receptionist coverage
  • Greet guests & answering main phone line
  • Sort mail, process Corporate & Phone Book/Ticket orders

What do we need from you?
  • Proficient use of Microsoft Office products (particularly Excel)
  • Outstanding communication skills
  • Strong desire to give exemplary service to Crew's internal & external customer

What Can We Offer You? (get ready because it is a lot!)
• • Group health, dental and vision plan
• Education assistance (up to $3,500/year) - Good for undergraduate or graduate study
• Student Loan Payback Program (Up to $1,200/year)
• 401(k) with company match
• PTO - Paid time off plan + 6 paid holidays/year
• Very structured, formal training at all levels
• A uniquely fun and rewarding work environment.
• Fun & healthy culture
• FREE carwashes, naturally
• Fantastic Tuition Reimbursement and Student Loan Pay Off Program
• Competitive compensation based on experience
• Incredible training
• Growth potential
• Employee recognition and appreciation events
A position at Crew Carwash is more than just a job, it's a great opportunity for people of all ages and backgrounds.
Your gender, how you pray, your skin color, your hometown, who you love, your disabilities and your age ARE ALL WELCOME here. At CREW Carwash, Crew is our FIRST name and we want you ON THE CREW! All we require is excellence and a dedication to customers and team members!
EOE/DFWP/ADA
Sounds too good to be true right? Well, you will never know if you don't apply!
We simply can't wait to meet you and for you to find out what you're missing in a career. Our recruiting team is ready to share the Crew Culture with you!

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