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Chat Customer Support Jobs in Indiana (NOW HIRING)

Arise Virtual Solutions

$16.50 - $21.25/hr

Proven experience using customer service software, CRM systems, or providing customer support through virtual channels (email, chat, video calls). No degree necessary - This is a great work-from-home ...

Ashley Global Retail, LLC

Customer Care Agent

Indianapolis, IN · On-site

$14.75 - $19.75/hr

Deliver multi-channel support seamlessly across driver chat, customer chat, and voice channels. * Perform real-time problem-solving and make independent decisions to resolve logistical and customer ...

Dufresne Spencer Group

CUSTOMER CARE AGENT

Indianapolis, IN · On-site

$14.75 - $19.75/hr

Deliver multi-channel support seamlessly across driver chat, customer chat, and voice channels. * Perform real-time problem-solving and make independent decisions to resolve logistical and customer ...

Ashley Global Retail, LLC

Customer Care Agent

Indianapolis, IN · On-site

$14.75 - $19.75/hr

Deliver multi-channel support seamlessly across driver chat, customer chat, and voice channels. * Perform real-time problem-solving and make independent decisions to resolve logistical and customer ...

DPDHL

Client Support Specialist

Indianapolis, IN · On-site

$17.25 - $23.25/hr

... chat. Position:SecondShift Client Support Specialist Shift:2:30pm -;11:00pm, Monday-Friday ... Assess and address customer needs to ensure satisfaction and build strong, lasting relationships.

DHL

Client Support Specialist

Indianapolis, IN

$17.25 - $23.25/hr

... and chat. Shift: 8:00 am-4:30 pm, Monday-Friday; holidays and weekends as needed Additional ... Assess and address customer needs to ensure satisfaction and build strong, lasting relationships.

DHL

Client Support Specialist

Indianapolis, IN · On-site

$17.25 - $23.25/hr

... chat. Position: First Shift Client Support Specialist Shift: 8:00 am-4:30 pm, Monday-Friday ... Assess and address customer needs to ensure satisfaction and build strong, lasting relationships.

DPDHL

Client Support Specialist

Indianapolis, IN

$17.25 - $23.25/hr

... chat. Position:SecondShift Client Support Specialist Shift:2:30pm -;11:00pm, Monday-Friday ... Assess and address customer needs to ensure satisfaction and build strong, lasting relationships.

DHL

Client Support Specialist

Indianapolis, IN · On-site

$17.25 - $23.25/hr

... chat. Position: Second Shift Client Support Specialist Shift: 2:30pm - 11:00 pm, Monday-Friday ... Assess and address customer needs to ensure satisfaction and build strong, lasting relationships.

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Chat Customer Support information

See Indiana salary details

$11

$18

$26

How much do chat customer support jobs pay per hour?

As of May 28, 2026, the average hourly pay for chat customer support in Indiana is $18.27, according to ZipRecruiter salary data. Most workers in this role earn between $15.58 and $19.90 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Chat Customer Support representative, and why are they important?

To thrive as a Chat Customer Support representative, you need strong written communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, live chat systems like Zendesk or Intercom, and basic troubleshooting tools is typically required. Patience, empathy, and the ability to multitask make someone stand out in this position. These skills ensure efficient, accurate, and positive customer interactions, leading to higher satisfaction and loyalty.

What are some common challenges faced by Chat Customer Support representatives and how are they addressed?

Chat Customer Support representatives often encounter challenges such as managing multiple conversations simultaneously, handling difficult or frustrated customers, and quickly accessing accurate information to resolve issues. To address these challenges, many companies provide robust training programs, access to knowledge bases, and collaborative tools that allow agents to consult with team members or escalate complex cases. Effective time management and strong communication skills are also essential for maintaining high-quality support and ensuring customer satisfaction.

What are Chat Customer Support representatives?

Chat Customer Support representatives are professionals who assist customers through online messaging platforms. Their primary role is to answer questions, resolve issues, and provide information about products or services in real-time via chat. They handle multiple conversations simultaneously and use written communication skills to deliver prompt and effective support. This role is essential for businesses to maintain customer satisfaction and quickly address concerns without the need for phone calls.

What is the difference between Chat Customer Support vs Email Customer Support?

AspectChat Customer SupportEmail Customer Support
Communication MethodReal-time text chat with customersAsynchronous email correspondence
Work EnvironmentLive chat platforms, customer service softwareEmail clients, ticketing systems
Required SkillsQuick typing, real-time problem solvingClear written communication, patience
Response TimeImmediate or within seconds to minutesHours to days depending on volume

Chat Customer Support involves real-time, live interactions with customers via chat platforms, focusing on quick responses and immediate problem resolution. Email Customer Support handles customer inquiries through email, allowing more time for detailed responses but with longer wait times. Both roles require strong written communication skills, but Chat Customer Support emphasizes speed and real-time engagement, while Email Customer Support prioritizes clarity and thoroughness in written responses.

What are popular job titles related to Chat Customer Support jobs in Indiana? For Chat Customer Support jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Chat Customer Support jobs in Indiana look for? The top searched job categories for Chat Customer Support jobs in Indiana are:
What cities in Indiana are hiring for Chat Customer Support jobs? Cities in Indiana with the most Chat Customer Support job openings:
Chat Customer Support jobs near you

Customer Support Specialist

Eyecarecenterofsalem

Indianapolis, IN • On-site

$17.25 - $23.25/hr

Full-time

Posted 13 days ago

Job description

We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services.
Customer Support Specialist responsibilities include resolving customer queries, recommending solutions, and guiding product users through features and functionalities. To be successful in this role, you should be an excellent communicator who’s able to earn our clients’ trust. You should also be familiar with help desk software.
Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures.
Responsibilities
Respond to customer queries in a timely and accurate way, via phone, email, or chat
Identify customer needs and help customers use specific features
Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
Update our internal databases with information about technical issues and useful discussions with customers
Monitor customer complaints on social media and reach out to provide assistance
Share feature requests and effective workarounds with team members
Inform customers about new features and functionalities
Follow up with customers to ensure their technical issues are resolved
Gather customer feedback and share it with our Product, Sales, and Marketing teams
Assist in training junior Customer Support Representatives
Requirements and skills
Experience as a Customer Support Specialist or similar CS role
Familiarity with our industry is a plus
Experience using help desk software and remote support tools
Understanding of how CRM systems work
Excellent communication and problem-solving skills
Multi-tasking abilities
Patience when handling tough cases
BSc in Information Technology or relevant diploma