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Chat Customer Support Jobs in Indiana (NOW HIRING)

Ashley Global Retail, LLC

Customer Care Agent

Indianapolis, IN · On-site

$14.75 - $19.75/hr

Deliver multi-channel support seamlessly across driver chat, customer chat, and voice channels. * Perform real-time problem-solving and make independent decisions to resolve logistical and customer ...

Ashley Global Retail, LLC

Customer Care Agent

Indianapolis, IN · On-site

$14.75 - $19.75/hr

Deliver multi-channel support seamlessly across driver chat, customer chat, and voice channels. * Perform real-time problem-solving and make independent decisions to resolve logistical and customer ...

Refreshed Tech

Customer Service Representative

Ashley, IN · On-site

$20/hr

... support in a high-volume, fast-paced call center environment. This role serves as the primary point of contact for customers across multiple channels including phone, email, and chat On-Site at our ...

DHL

Client Support Specialist

Indianapolis, IN · On-site

$23.50/hr

... chat. Position: First Shift Client Support Specialist Shift: 8:00 am-4:30 pm, Monday-Friday ... Assess and address customer needs to ensure satisfaction and build strong, lasting relationships.

DHL

Client Support Specialist

Indianapolis, IN · On-site

$23.50/hr

... chat. Position: First Shift Client Support Specialist Shift: 12pm-8pm, Monday-Friday; holidays and ... Assess and address customer needs to ensure satisfaction and build strong, lasting relationships.

DHL

Client Support Lead

Indianapolis, IN · On-site

... chat. Position: Second Shift Client Support Specialist Shift: 2:30pm - 11:00 pm, Monday-Friday ... Efficiently resolve complex customer complaints by providing timely, appropriate solutions ...

DPDHL

Client Support Lead

Indianapolis, IN · On-site

$17.25 - $23.25/hr

... and chat. Position: Second Shift Client Support Specialist Shift: 7:00-3:30 pm, Monday-Friday ... Efficiently resolve complex customer complaints by providing timely, appropriate solutions ...

New

DPDHL

Client Support Specialist

Indianapolis, IN · On-site

$23.50/hr

... chat. Position: First Shift Client Support Specialist Shift: 8:00 am-4:30 pm, Monday-Friday ... Assess and address customer needs to ensure satisfaction and build strong, lasting relationships.

DPDHL

Client Support Specialist

Indianapolis, IN · On-site

$23.50/hr

... chat. Position: First Shift Client Support Specialist Shift: 8:00 am-4:30 pm, Monday-Friday ... Assess and address customer needs to ensure satisfaction and build strong, lasting relationships.

DPDHL

Client Support Specialist

Indianapolis, IN · On-site

$23.50/hr

... chat. Position: First Shift Client Support Specialist Shift: 8:00 am-4:30 pm, Monday-Friday ... Assess and address customer needs to ensure satisfaction and build strong, lasting relationships.

DPDHL

Client Support Specialist

Indianapolis, IN · On-site

$23.50/hr

... chat. Position: First Shift Client Support Specialist Shift: 12pm-8pm, Monday-Friday; holidays and ... Assess and address customer needs to ensure satisfaction and build strong, lasting relationships.

DPDHL

Client Support Lead

Indianapolis, IN · On-site

... chat. Position: Second Shift Client Support Specialist Shift: 2:30pm -; 11:00 pm, Monday-Friday ... Efficiently resolve complex customer complaints by providing timely, appropriate solutions ...

New

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All JobsChat Customer Support JobsChat Customer Support Jobs in Indiana

Chat Customer Support information

What are Chat Customer Support representatives?

Chat Customer Support representatives are professionals who assist customers through online messaging platforms. Their primary role is to answer questions, resolve issues, and provide information about products or services in real-time via chat. They handle multiple conversations simultaneously and use written communication skills to deliver prompt and effective support. This role is essential for businesses to maintain customer satisfaction and quickly address concerns without the need for phone calls.

What are the key skills and qualifications needed to thrive as a Chat Customer Support representative, and why are they important?

To thrive as a Chat Customer Support representative, you need strong written communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, live chat systems like Zendesk or Intercom, and basic troubleshooting tools is typically required. Patience, empathy, and the ability to multitask make someone stand out in this position. These skills ensure efficient, accurate, and positive customer interactions, leading to higher satisfaction and loyalty.

What is the difference between Chat Customer Support vs Email Customer Support?

AspectChat Customer SupportEmail Customer Support
Communication MethodReal-time text chat with customersAsynchronous email correspondence
Work EnvironmentLive chat platforms, customer service softwareEmail clients, ticketing systems
Required SkillsQuick typing, real-time problem solvingClear written communication, patience
Response TimeImmediate or within seconds to minutesHours to days depending on volume

Chat Customer Support involves real-time, live interactions with customers via chat platforms, focusing on quick responses and immediate problem resolution. Email Customer Support handles customer inquiries through email, allowing more time for detailed responses but with longer wait times. Both roles require strong written communication skills, but Chat Customer Support emphasizes speed and real-time engagement, while Email Customer Support prioritizes clarity and thoroughness in written responses.

What are some common challenges faced by Chat Customer Support representatives and how are they addressed?

Chat Customer Support representatives often encounter challenges such as managing multiple conversations simultaneously, handling difficult or frustrated customers, and quickly accessing accurate information to resolve issues. To address these challenges, many companies provide robust training programs, access to knowledge bases, and collaborative tools that allow agents to consult with team members or escalate complex cases. Effective time management and strong communication skills are also essential for maintaining high-quality support and ensuring customer satisfaction.
What are popular job titles related to Chat Customer Support jobs in Indiana? For Chat Customer Support jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Chat Customer Support jobs in Indiana look for? The top searched job categories for Chat Customer Support jobs in Indiana are:
What cities in Indiana are hiring for Chat Customer Support jobs? Cities in Indiana with the most Chat Customer Support job openings:
Chat Customer Support jobs near you
Infographic showing various Chat Customer Support job openings in Indiana as of July 2026, with employment types broken down into 58% Full Time, 11% Part Time, 1% Temporary, 29% Contract, and 1% Summer. Highlights an 81% Physical, 1% Hybrid, and 18% Remote job distribution.
Customer Care Agent

Customer Care Agent

Ashley Global Retail, LLC

Indianapolis, IN • On-site

$14.75 - $19.75/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 23 days ago

Ashley Furniture rating

6.0

Company rating: 6.0 out of 10

Based on 285 frontline employees who took The Breakroom Quiz

36th of 46 rated furniture manufacturers

Job description

For over 75 years, Ashley Furniture has been the largest home furnishings manufacturer, transforming homes worldwide. With our customer base continuously growing, we are expanding our reach by opening more stores to meet the increasing demand. Our dedication to quality, style, and affordability has solidified our reputation as a trusted and recognized brand worldwide.
Purpose at Ashley
Our Local Customer Care Agent is the operational backbone of our delivery ecosystem, supporting delivery recovery and customer communication across our Fulfillment Centers. These agents manage a demanding multi-channel workload that includes serving as the primary point of contact for all "hot" deliveries-any delivery that was not landed 100% and requires customer recovery. The team also manages our VIP process, which includes inspecting products and sending photos to customers to help manage expectations. Additionally, Customer Care Agents handle sending time frame communication, managing complex cases, communicating with customers regarding delivery complications at load out, supporting retail store teams, and maintaining proactive customer communication throughout the delivery and recovery journey.
What You'll Do
Delivery Recovery & Issue Resolution
  • Handle hot delivery recoveries by identifying and addressing immediate challenges on the delivery route.
  • Monitor active recoveries in real-time to ensure timely resolution of delivery delays or product issues.
  • Resolve delivery issues before customer escalation by proactively identifying potential problems and implementing solutions.
  • Coordinate with Regional Fulfillment Centers (RFCs) to arrange same-day and next-day recovery deliveries.
  • Track recovery requests accurately across various RFC-specific systems and databases.
  • Notify customers promptly of any delivery issues or delays discovered during the load-out or routing process.

  1. VIP & Escalation Support

  • Provide elevated, white-glove service for VIP customers and complex, high-priority orders.
  • Handle escalated delivery issues with empathy, professionalism, and a focus on immediate resolution.
  • Coordinate closely with Store Operations and RFC personnel to align on solutions for escalated cases.
  • Process recovery requests strictly within established response time windows to minimize customer wait times.
  • Navigate multiple systems simultaneously, including Package AI, Storis, and Salesforce, to track orders and document resolutions.
  • Document VIP processes accurately while maintaining strict adherence to Standard Operating Procedures (SOPs).

  1. Cross-Functional Operations & Multi-Channel Support

  • Deliver multi-channel support seamlessly across driver chat, customer chat, and voice channels.
  • Perform real-time problem-solving and make independent decisions to resolve logistical and customer service challenges.
  • Execute escalation management protocols effectively when issues exceed standard resolution parameters.
  • Maintain a proactive service model focused on issue prevention rather than just reaction.
  • Apply comprehensive knowledge of company return policies, exchange processes, and warranty claims to assist customers.
  • Demonstrate a strong understanding of delivery logistics, routing, and recovery operations.

  1. Store & Customer Partnership

  • Serve as the critical link between retail stores and customers, ensuring unresolved issues are addressed with expert attention.
  • Restore customer confidence and provide world-class experiences, especially in situations where service gaps have occurred.
  • Own every customer issue from start to finish, demonstrating an unwavering commitment to exceptional service and follow-through.
  • Complete any additional tasks or special projects assigned by management to support operational goals.

  • Complete any additional tasks assigned by management.

What You Bring
  • Legally authorized to work in the US

  • At least 18 years old

  • 1-2 years' experience in fast-paced environments, bilingual preferred
  • Excellent phone etiquette, while expressing patience and professionalism with a customer-focused mindset
  • Strong problem-solving skills, attention to detail while working in a fast-paced environment
  • Experience with chat, phone and email support; including proficient in computer systems and programs such as Microsoft office and CRM systems

  • Maintain reliable attendance

  • Thrive in a team environment

What's In It for You
When you join us, you are eligible to participate in our comprehensive benefits programs, which include:
  • Extended health, dental benefits, and vision insurance

  • Employee Discount from 10% - 30%

  • Life/Disability Insurance

  • Flex Spending Account

  • 401K

  • Paid Time Off

Ashley values its diversity and is proud to be an equal opportunity employer. All employment decisions are made on the basis of an individual's skills, qualifications, merit, and business needs.
To learn more about Ashley Furniture, our community engagement programs, environmental stewardship, and our core values, please visit our Corporate Social Responsibility information page: Corporate Social Responsibility
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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