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Chat Customer Support Jobs in Indiana (NOW HIRING)

80/20, LLC

Customer Support Specialist

Columbia City, IN

$16.50 - $22.25/hr

... Chat, Email, Phone. They are responsible for providing a World Class Customer Experience full ... The Customer Support Specialist is responsible for customer satisfaction regarding the experience ...

80/20, LLC

Customer Support Specialist

Columbia City, IN · On-site

$16.50 - $22.25/hr

... Chat, Email, Phone. They are responsible for providing a World Class Customer Experience full ... The Customer Support Specialist is responsible for customer satisfaction regarding the experience ...

OnBoard

Customer Support Specialist I

Indianapolis, IN · On-site

$17.25 - $23.25/hr

The position supports customers through email, chat, phone, web, and meeting tools while meeting service level expectations. Current support coverage is primarily aligned to U.S. business hours ...

OnBoard

Customer Support Specialist I

Indianapolis, IN · On-site

$50K/yr

The position supports customers through email, chat, phone, web, and meeting tools while meeting service level expectations. Current support coverage is primarily aligned to U.S. business hours ...

Ashley Global Retail, LLC

Customer Care Agent

Indianapolis, IN · On-site

$14.75 - $19.75/hr

Deliver multi-channel support seamlessly across driver chat, customer chat, and voice channels. * Perform real-time problem-solving and make independent decisions to resolve logistical and customer ...

Ashley Global Retail, LLC

Customer Care Agent

Indianapolis, IN · On-site

$14.75 - $19.75/hr

Deliver multi-channel support seamlessly across driver chat, customer chat, and voice channels. * Perform real-time problem-solving and make independent decisions to resolve logistical and customer ...

Twen Nonwovens US

Customer Service Associate

Fort Wayne, IN · On-site

$13.25 - $18.50/hr

Customer Support: Respond promptly to customer inquiries, complaints, and requests via phone, email, and live chat, ensuring a high level of customer satisfaction. * Data Verification: Review data ...

TWE Nonwovens US Inc

Customer Service Associate

Fort Wayne, IN · On-site

$13.25 - $18.50/hr

Customer Support: Respond promptly to customer inquiries, complaints, and requests via phone, email, and live chat, ensuring a high level of customer satisfaction. * Data Verification: Review data ...

DHL

Client Support Lead

Indianapolis, IN · On-site

... chat. Position: Second Shift Client Support Specialist Shift: 2:30pm - 11:00 pm, Monday-Friday ... Efficiently resolve complex customer complaints by providing timely, appropriate solutions ...

DPDHL

Client Support Lead

Indianapolis, IN

$17.25 - $23.25/hr

... and chat. Position: Second Shift Client Support Specialist Shift: 7:00-3:30 pm, Monday-Friday ... Efficiently resolve complex customer complaints by providing timely, appropriate solutions ...

DPDHL

Client Support Specialist

Indianapolis, IN · On-site

$23.50/hr

... chat. Position: First Shift Client Support Specialist Shift: 8:00 am-4:30 pm, Monday-Friday ... Assess and address customer needs to ensure satisfaction and build strong, lasting relationships.

DHL

Client Support Specialist

Indianapolis, IN · On-site

$23.50/hr

... chat. Position: First Shift Client Support Specialist Shift: 12pm-8pm, Monday-Friday; holidays and ... Assess and address customer needs to ensure satisfaction and build strong, lasting relationships.

DPDHL

Client Support Specialist

Indianapolis, IN · On-site

$23.50/hr

... chat. Position: First Shift Client Support Specialist Shift: 12pm-8pm, Monday-Friday; holidays and ... Assess and address customer needs to ensure satisfaction and build strong, lasting relationships.

DPDHL

Client Support Lead

Indianapolis, IN · On-site

... chat. Position: Second Shift Client Support Specialist Shift: 2:30pm -; 11:00 pm, Monday-Friday ... Efficiently resolve complex customer complaints by providing timely, appropriate solutions ...

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Showing results 1-20

All JobsChat Customer Support JobsChat Customer Support Jobs in Indiana

Chat Customer Support information

What are Chat Customer Support representatives?

Chat Customer Support representatives are professionals who assist customers through online messaging platforms. Their primary role is to answer questions, resolve issues, and provide information about products or services in real-time via chat. They handle multiple conversations simultaneously and use written communication skills to deliver prompt and effective support. This role is essential for businesses to maintain customer satisfaction and quickly address concerns without the need for phone calls.

What are the key skills and qualifications needed to thrive as a Chat Customer Support representative, and why are they important?

To thrive as a Chat Customer Support representative, you need strong written communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, live chat systems like Zendesk or Intercom, and basic troubleshooting tools is typically required. Patience, empathy, and the ability to multitask make someone stand out in this position. These skills ensure efficient, accurate, and positive customer interactions, leading to higher satisfaction and loyalty.

What is the difference between Chat Customer Support vs Email Customer Support?

AspectChat Customer SupportEmail Customer Support
Communication MethodReal-time text chat with customersAsynchronous email correspondence
Work EnvironmentLive chat platforms, customer service softwareEmail clients, ticketing systems
Required SkillsQuick typing, real-time problem solvingClear written communication, patience
Response TimeImmediate or within seconds to minutesHours to days depending on volume

Chat Customer Support involves real-time, live interactions with customers via chat platforms, focusing on quick responses and immediate problem resolution. Email Customer Support handles customer inquiries through email, allowing more time for detailed responses but with longer wait times. Both roles require strong written communication skills, but Chat Customer Support emphasizes speed and real-time engagement, while Email Customer Support prioritizes clarity and thoroughness in written responses.

What are some common challenges faced by Chat Customer Support representatives and how are they addressed?

Chat Customer Support representatives often encounter challenges such as managing multiple conversations simultaneously, handling difficult or frustrated customers, and quickly accessing accurate information to resolve issues. To address these challenges, many companies provide robust training programs, access to knowledge bases, and collaborative tools that allow agents to consult with team members or escalate complex cases. Effective time management and strong communication skills are also essential for maintaining high-quality support and ensuring customer satisfaction.
What are popular job titles related to Chat Customer Support jobs in Indiana? For Chat Customer Support jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Chat Customer Support jobs in Indiana look for? The top searched job categories for Chat Customer Support jobs in Indiana are:
What cities in Indiana are hiring for Chat Customer Support jobs? Cities in Indiana with the most Chat Customer Support job openings:
Chat Customer Support jobs near you
Infographic showing various Chat Customer Support job openings in Indiana as of July 2026, with employment types broken down into 3% Locum Tenens, 57% Full Time, 8% Part Time, and 32% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution.

Customer Support Specialist

80/20, LLC

Columbia City, IN

$16.50 - $22.25/hr

Full-time

Posted 5 days ago

Job description

The Customer Support Specialist is the main point of contact for our customer base through the various channels of sales. This will include, but is not limited to, our Distribution Partners, Customers, Amazon, 80/20.net, Direct, etc. This individual will handle inquiries via all communication channels including but not
limited to Chat, Email, Phone. They are responsible for providing a World Class Customer Experience full circle each day to our distribution partners and customers and provide accurate information regarding our product and services to our broad customer base. The Customer Support Specialist is responsible for customer
satisfaction regarding the experience the customer had. It is expected that this person will stay up to date on all trainings provided in order to be able to perform their job functions successfully. The Customer Support Specialist will need to flex their schedule when necessary to serve our customers. The Customer Support
Specialist is responsible for knowing the 80/20 business model and utilizing it throughout daily conversation and learn to speak to our company mission and vision along with sharing the things that create the 80/20 culture.

Duties include, but are not limited to:
Provide a full circle World Class Customer Service Experience to our Customers and 80/20 team
Responsible for logging all required information determined listed out in our department procedures into our Software applications
Manage large volume of emails; sort and file away according to procedure
Effectively and professionally, communicate to customers through all communication channels.
Coordinate all change orders related to Customer Orders
Promptly qualify and respond to all Customer and 80/20 Team inquiries
Assist customers with basic product quotes and applications
Provide Freight Quotes
Track Purchase Orders proactively and communicate progress to relevant parties
Track Shipping Information and provide updates to Customers and 80/20 team
Follow up on various projects and quotes in a timely manner
Engage customers in natural communications aimed at enhancing their 80/20 experience
Make customer sales calls with Sales Team
Participate in continuous 80/20 LLC product training
Be able to cross-reference competitively [Price and Availability]
Required Qualifications:
High School Diploma or GED.
Previous customer service experience (retail, service industry, call center, etc.)
Knowledge with online chat programs and working with freight lines.
Can speak, read, and write in English. Second language fluency is welcomed.
Experience with Windows Based Office Software (Excel, Word, PowerPoint, etc.)
Strong math skills (add, subtract, multiply, and divide) along with knowledge of fractional and metric measuring methods.
Can read and follow Work Instructions and Procedures.
Interacts professionally with customers, distributors and 80/20 team while, showing patience with those
who are new to 80/20’s products and services.
Demonstrates a positive attitude and works well in a fast-paced team environment while interacting with people
Is self-assured and has the desire to succeed by taking initiative and following through on projects and tasks.
Possesses exceptional listening and communication skills
Has the mindset to be an effective problem solver.
Has the knack to promote and sell 80/20 Inc. products
Some travel may be required
Preferred Qualifications:
College degree in communications or similar field
2+ years of customer service experience (retail, service industry, call center, etc.)
1+ years of experience with 80/20 products

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