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Email Chat Support Jobs in Indiana (NOW HIRING)

GreenWay Bank

Customer Support Specialist

Fort Wayne, IN · On-site

$18 - $20/hr

... person service, phone, email, chat, account servicing, digital banking support, and issue ... resolution. As part of GreenWay Bank's centralized Customer Support team, this position delivers ...

GreenWay Bank

Customer Support Specialist

Fort Wayne, IN · On-site

$18 - $20/hr

... person service, phone, email, chat, account servicing, digital banking support, and issue ... resolution. As part of GreenWay Bank's centralized Customer Support team, this position delivers ...

ParkSleepFly

Customer Service Agent

Indianapolis, IN · Remote

$14.75 - $19.75/hr

We are seeking a full-time, work-from-home Customer Service ("CS") agent to provide email, phone, and live chat support to our customers for new and existing airport parking and parking/hotel package ...

ParkSleepFly

Customer Service Agent

Indianapolis, IN · Remote

$14.75 - $19.75/hr

We are seeking a full-time, work-from-home Customer Service ("CS") agent to provide email, phone, and live chat support to our customers for new and existing airport parking and parking/hotel package ...

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All JobsEmail Chat Support JobsEmail Chat Support Jobs in Indiana

Email Chat Support information

See Indiana salary details

$13

$24

$42

How much do email chat support jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for email chat support in Indiana is $24.79, according to ZipRecruiter salary data. Most workers in this role earn between $18.32 and $26.97 per hour, depending on experience, location, and employer.

What is an email chat support?

An Email Chat Support job involves assisting customers through email and chat communication. Responsibilities include answering inquiries, resolving issues, and providing product or service information promptly and professionally. This role requires strong written communication skills, attention to detail, and the ability to handle multiple conversations efficiently. It is commonly found in customer service, technical support, and e-commerce industries.

What does a typical workday look like for someone in an email chat support role?

A typical workday in Email Chat Support involves responding to customer inquiries, troubleshooting issues, and tracking support tickets through email and live chat platforms. You’ll often work as part of a team, collaborating with other support agents and sometimes liaising with technical or sales departments to resolve customer concerns. The role usually requires multitasking between multiple conversations, maintaining professionalism, and meeting service level targets. Most positions offer structured shifts, often in a fast-paced environment, but may allow for remote or hybrid work arrangements depending on the employer.

What are the key skills and qualifications needed to thrive in the email chat support position, and why are they important?

To thrive as an Email Chat Support representative, you need excellent written communication skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and basic computer applications is often required. Patience, emotional intelligence, and strong problem-solving abilities help you manage customer concerns effectively. These skills are essential to provide accurate, courteous, and timely support that enhances customer satisfaction and brand reputation.

What are the most commonly searched types of Email Chat Support jobs in Indiana?

The most popular types of Email Chat Support jobs in Indiana are:

What are popular job titles related to Email Chat Support jobs in Indiana?

For Email Chat Support jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Email Chat Support jobs in Indiana look for?

The top searched job categories for Email Chat Support jobs in Indiana are:

What cities in Indiana are hiring for Email Chat Support jobs?

Cities in Indiana with the most Email Chat Support job openings:

Email Chat Support jobs near you
Infographic showing various Email Chat Support job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $51,555 per year, or $24.8 per hour.

Customer Support Specialist

GreenWay Bank

Fort Wayne, IN • On-site

$18 - $20/hr

Full-time

Posted 14 days ago

Job description

WHO WE ARE
At GreenWay Bank, we believe banking is about more than transactions—it’s about relationships, trust, and making a meaningful impact in the communities we serve.
GreenWay Bank was founded in 1889 and has built a long tradition of serving customers with personalized service and local decision-making. Today, we proudly serve Van Wert, Fort Wayne, and the surrounding communities, combining the strengths of a community bank with the innovative mindset and capabilities needed to grow into the future. We are passionate about helping individuals, businesses, and communities thrive while staying true to the values that have guided us for generations.
Our GreenWay Bank culture is rooted in our C.A.R.I.N.G. Core Values:
  • Community – Serve to strengthen where we work and play
  • Accountability – Own our actions and follow through with excellence
  • Respect – Actively listen, value every voice, and collaborate for success
  • Integrity – Do what is right, always
  • iNnovation – Create, improve, and enhance continuously
  • Grit – Do what is needed, not what is easy
At GreenWay Bank, we are driven by exceptional service, meaningful relationships, and a commitment to enriching the lives of everyone we serve. We honor our history, embrace innovation, and invest in people who want to make a difference alongside us.
POSITION SUMMARY
The Customer Support Specialist owns the customer experience by serving as the primary point of contact for customers and frontline staff through in-person service, phone, email, chat, account servicing, digital banking support, and issue resolution. As part of GreenWay Bank’s centralized Customer Support team, this position delivers exceptional service by providing timely, accurate, and professional support while building trusted relationships with customers and internal partners.
The Customer Support Specialist performs a broad range of customer support responsibilities, including opening new accounts, servicing deposit accounts, supporting digital banking platforms, resolving customer inquiries, researching issues, processing account maintenance requests, and assisting customers with banking products and services. This position serves as the trusted customer support resource by partnering with customers and business partners across the organization—including Retail Banking, Branches, Bank Operations, Business Solutions, Commercial Loan Operations, Commercial Banking, Mortgage, Treasury, and other support areas—to resolve issues, answer questions, coordinate solutions, and ensure a seamless customer experience.
Success in this role requires a passion for customer service, strong communication skills, sound judgment, attention to detail, adaptability, and a commitment to building relationships while delivering accurate, responsive, and solution-oriented support.
ESSENTIAL RESPONSIBILITIES & DUTIES
Customer Experience & Relationship Management
  • Delivers exceptional customer service by serving as a primary point of contact for customers through in-person interactions, telephone, email, chat, secure messaging, and other communication channels.
  • Builds trusted relationships with customers by understanding their financial needs and providing knowledgeable, responsive, and professional support.
  • Serves as a primary resource for customer account servicing, issue resolution, and ongoing relationship management.
  • Opens new consumer and business deposit accounts in accordance with established policies, procedures, regulatory requirements, and service standards.
  • Manages online account applications, ensuring timely follow-up, accurate processing, and an exceptional onboarding experience.
  • Educates customers on GreenWay Bank’s products, services, digital banking tools, and self-service resources to promote confidence and successful banking relationships.
Customer Support & Problem Resolution
  • Researches and resolves customer questions, account concerns, and service requests while maintaining a high level of professionalism and responsiveness.
  • Provides support for digital banking platforms, including online banking, mobile banking, electronic services, authentication, and related customer inquiries.
  • Processes account maintenance requests, documentation updates, and other customer servicing activities accurately and timely.
  • Coordinates with internal departments to resolve customer issues efficiently while ensuring a positive customer experience.
  • Escalates complex customer concerns through appropriate channels while maintaining ownership of the customer experience through resolution.
Relationship Deepening & Referrals
  • Identifies opportunities to strengthen customer relationships by recognizing financial needs and discussing applicable GreenWay Bank products, services, and solutions.
  • Makes timely referrals to appropriate business partners, including Retail Banking, Business Solutions, Commercial Banking, Mortgage, Treasury, or other departments based on customer needs.
  • Supports the Bank’s relationship-building philosophy by helping customers maximize the value of their banking relationship
Operational Excellence
  • Performs customer support responsibilities accurately, timely, and in accordance with established policies, procedures, regulatory requirements, and internal controls.
  • Maintains complete and accurate customer records, documentation, and system information.
  • Assists with operational tasks assigned to the Customer Support team while maintaining established service levels and quality standards.
  • Maintains working knowledge of banking regulations, products, services, and technology necessary to effectively support customers.
Collaboration & Internal Partnership
  • Serves as a trusted resource for branches and internal departments by responding to questions, researching issues, and providing timely support.
  • Collaborates closely with Bank Operations, Business Solutions, Commercial Loan Operations, Retail Banking, and other internal partners to ensure a consistent and seamless customer experience.
  • Communicates customer feedback, trends, and recurring service opportunities to leadership to support continuous improvement.
Continuous Improvement
  • Identifies opportunities to improve customer service, workflow efficiency, operational processes, and the overall customer experience.
  • Participates in training, cross-training, and professional development opportunities to maintain proficiency in banking products, services, systems, and technology.
  • Contributes to a positive, collaborative, and customer-focused team environment.
  • Perform other duties, responsibilities, and special projects as assigned

QUALIFICATIONS
  • Education
    • High school diploma or equivalent required.
    • Associate’s degree in Business, Communications, Finance, Accounting, Banking, or a related field (or equivalent work experience) preferred.
  • Experience
    • Minimum of two (2) years of customer service, retail, banking, deposit operations, or related financial services experience preferred.
    • Experience opening new accounts and supporting digital banking platforms preferred.
  • Knowledge, Skills, & Abilities
    • Demonstrated commitment to delivering exceptional customer service and building lasting customer relationships.
    • Strong understanding of deposit products, account servicing, digital banking, and consumer banking operations.
    • Excellent verbal, written, and interpersonal communication skills.
    • Ability to effectively resolve customer concerns while exercising sound judgment and professionalism.
    • Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
    • Exceptional attention to detail and commitment to accuracy.
    • Ability to identify customer needs and make appropriate referrals to deepen banking relationships.
    • Demonstrated ability to work collaboratively with customers, teammates, and internal business partners.
    • Proficiency with banking technology, digital platforms, and Microsoft Office applications.
We recognize that relevant knowledge, skills, and abilities may be gained through a variety of professional and educational experiences. Equivalent combinations of education, experience, training, certifications, and professional development will be considered.
PHYSICAL REQUIREMENTS & WORK ENVIRONMENT
This position primarily operates in a banking branch office environment and routinely uses standard office equipment, computers, phones, printers, scanners, cash handling equipment, and other banking technology systems while providing service to customers.
While performing the essential functions of this role, the employee may be required to:
  • Frequently move throughout the branch office environment to assist customers, access workstations, retrieve supplies, or perform operational tasks
  • Handle cash, coin, negotiable instruments, and other financial documents with accuracy and attention to detail