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Email Chat Support Jobs in Indiana (NOW HIRING)

OnBoard

Customer Support Specialist I

Indianapolis, IN · On-site

$17.25 - $23.25/hr

The position supports customers through email, chat, phone, web, and meeting tools while meeting service level expectations. Current support coverage is primarily aligned to U.S. business hours ...

OnBoard

Customer Support Specialist I

Indianapolis, IN · On-site

$17.25 - $23.25/hr

The position supports customers through email, chat, phone, web, and meeting tools while meeting service level expectations. Current support coverage is primarily aligned to U.S. business hours ...

Guitar Center

IT Support Technician, Level 1

Brownsburg, IN · On-site

$20.50 - $28/hr

Respond to incoming IT support requests via phone, email, chat, and ticketing system * Troubleshoot Tier 1 technical issues related to hardware, software, and account access * Guide users through ...

NoGigiddy

Customer Success Specialist

Indianapolis, IN · Remote

$16 - $22/hr

As a Customer Success Specialist at NoGigiddy, you\'ll support our community with fast, helpful, and genuine responses across email, chat, and social. No degree required -- just strong communication ...

NoGigiddy

Customer Success Specialist

Indianapolis, IN · Remote

$16 - $22/hr

As a Customer Success Specialist at NoGigiddy, you\'ll support our community with fast, helpful, and genuine responses across email, chat, and social. No degree required -- just strong communication ...

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All JobsEmail Chat Support JobsEmail Chat Support Jobs in Indiana

Email Chat Support information

See Indiana salary details

$13

$24

$42

How much do email chat support jobs pay per hour?

As of Jul 2, 2026, the average hourly pay for email chat support in Indiana is $24.79, according to ZipRecruiter salary data. Most workers in this role earn between $18.32 and $26.97 per hour, depending on experience, location, and employer.

What does a typical workday look like for someone in an Email Chat Support role?

A typical workday in Email Chat Support involves responding to customer inquiries, troubleshooting issues, and tracking support tickets through email and live chat platforms. You’ll often work as part of a team, collaborating with other support agents and sometimes liaising with technical or sales departments to resolve customer concerns. The role usually requires multitasking between multiple conversations, maintaining professionalism, and meeting service level targets. Most positions offer structured shifts, often in a fast-paced environment, but may allow for remote or hybrid work arrangements depending on the employer.

What is an Email Chat Support job?

An Email Chat Support job involves assisting customers through email and chat communication. Responsibilities include answering inquiries, resolving issues, and providing product or service information promptly and professionally. This role requires strong written communication skills, attention to detail, and the ability to handle multiple conversations efficiently. It is commonly found in customer service, technical support, and e-commerce industries.

What are the key skills and qualifications needed to thrive in the Email Chat Support position, and why are they important?

To thrive as an Email Chat Support representative, you need excellent written communication skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and basic computer applications is often required. Patience, emotional intelligence, and strong problem-solving abilities help you manage customer concerns effectively. These skills are essential to provide accurate, courteous, and timely support that enhances customer satisfaction and brand reputation.

What are the most commonly searched types of Email Chat Support jobs in Indiana? The most popular types of Email Chat Support jobs in Indiana are:
What are popular job titles related to Email Chat Support jobs in Indiana? For Email Chat Support jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Email Chat Support jobs in Indiana look for? The top searched job categories for Email Chat Support jobs in Indiana are:
What cities in Indiana are hiring for Email Chat Support jobs? Cities in Indiana with the most Email Chat Support job openings:
Email Chat Support jobs near you
Infographic showing various Email Chat Support job openings in Indiana as of June 2026, with employment types broken down into 100% Full Time. Highlights an 89% In-person, and 11% Remote job distribution, with an average salary of $51,555 per year, or $24.8 per hour.

Remote Customer Support Associate

Essence Journey

Indianapolis, IN • Remote

$16.75 - $23/hr

Full-time

Posted 22 days ago

Job description

About the Role:

We are seeking a motivated and reliable Remote Customer Support Associate to join our growing team. This role is ideal for a detail-oriented professional who thrives in a remote environment, excels in communication, and enjoys providing exceptional client experiences.

Key Responsibilities:

  • Provide timely, professional support to clients via email, chat, and phone

  • Assist with scheduling, follow-ups, and general administrative tasks

  • Maintain accurate records and document client interactions

  • Collaborate with internal teams to resolve issues and improve overall client satisfaction

  • Identify opportunities to enhance processes and improve the client experience


Qualifications:

  • Strong written and verbal communication skills

  • Excellent organizational and multitasking abilities

  • Comfortable using digital tools, email, and chat platforms for remote work

  • Ability to work independently while managing priorities effectively

  • Previous experience in customer service, administration, or support is a plus but not required

Benefits:

  • Flexible remote work schedule

  • Professional development opportunities and access to training programs

  • Collaborative and supportive team culture

  • Access to company resources and tools to ensure success

  • Exclusive employee perks

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Equal Opportunity Statement

We are an equal opportunity employer. We welcome applicants from all backgrounds and are committed to fostering an inclusive and respectful workplace for everyone.

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