South Bend, IN · On-site
$37K - $42K/yr
Overview of the Customer Service Representative role: • Interact with customers daily through phone calls, email, and live chat support. • Process customer purchase orders and enter orders ...
South Bend, IN · On-site
$37K - $42K/yr
Overview of the Customer Service Representative role: • Interact with customers daily through phone calls, email, and live chat support. • Process customer purchase orders and enter orders ...
Indianapolis, IN · Remote
$16.75 - $23/hr
Provide timely, professional support to clients via email, chat, and phone * Assist with scheduling, follow-ups, and general administrative tasks * Maintain accurate records and document client ...
Indianapolis, IN · Remote
$16.75 - $23/hr
Provide timely, professional support to clients via email, chat, and phone * Assist with scheduling, follow-ups, and general administrative tasks * Maintain accurate records and document client ...
Indianapolis, IN · Remote
$16.75 - $23/hr
Provide timely, professional support to clients via email, chat, and phone * Assist with scheduling, follow-ups, and general administrative tasks * Maintain accurate records and document client ...
Indianapolis, IN · Remote
$16.75 - $23/hr
Provide timely, professional support to clients via email, chat, and phone * Assist with scheduling, follow-ups, and general administrative tasks * Maintain accurate records and document client ...
Handle inbound customer support inquiries via phone, email, and live chat * Assist customers with warranty claims and general product or service inquiries * Provide clear, professional, and ...
Handle inbound customer support inquiries via phone, email, and live chat * Assist customers with warranty claims and general product or service inquiries * Provide clear, professional, and ...
Fort Wayne, IN · Remote
$15.75 - $20/hr
Respond to customer inquiries via phone, email, chat, and online platforms * Assist customers with ... Access to company-supported tools and resources * Collaborative team environment * Employee ...
Fort Wayne, IN · Remote
$15.75 - $20/hr
Respond to customer inquiries via phone, email, chat, and online platforms * Assist customers with ... Access to company-supported tools and resources * Collaborative team environment * Employee ...
$20.50 - $28/hr
Respond to incoming IT support requests via phone, email, chat, and ticketing system * Troubleshoot Tier 1 technical issues related to hardware, software, and account access * Guide users through ...
$20.50 - $28/hr
Respond to incoming IT support requests via phone, email, chat, and ticketing system * Troubleshoot Tier 1 technical issues related to hardware, software, and account access * Guide users through ...
Serve as the first point of contact for technical support communications via email, chat, and video calls, providing timely assistance, troubleshooting issues, and ensuring a high-quality customer ...
Serve as the first point of contact for technical support communications via email, chat, and video calls, providing timely assistance, troubleshooting issues, and ensuring a high-quality customer ...
Support event management systems (Stova/Meetingmax) in coordination with subject matter experts and vendors. * Assist end users via phone, email, chat, and ticketing systems; provide onboarding ...
Support event management systems (Stova/Meetingmax) in coordination with subject matter experts and vendors. * Assist end users via phone, email, chat, and ticketing systems; provide onboarding ...
Support event management systems (Stova/Meetingmax) in coordination with subject matter experts and vendors. * Assist end users via phone, email, chat, and ticketing systems; provide onboarding ...
Support event management systems (Stova/Meetingmax) in coordination with subject matter experts and vendors. * Assist end users via phone, email, chat, and ticketing systems; provide onboarding ...
Support event management systems (Stova/Meetingmax) in coordination with subject matter experts and vendors. * Assist end users via phone, email, chat, and ticketing systems; provide onboarding ...
Support event management systems (Stova/Meetingmax) in coordination with subject matter experts and vendors. * Assist end users via phone, email, chat, and ticketing systems; provide onboarding ...
Support event management systems (Stova/Meetingmax) in coordination with subject matter experts and vendors. * Assist end users via phone, email, chat, and ticketing systems; provide onboarding ...
Support event management systems (Stova/Meetingmax) in coordination with subject matter experts and vendors. * Assist end users via phone, email, chat, and ticketing systems; provide onboarding ...
$16.50 - $21.25/hr
Proven experience using customer service software, CRM systems, or providing customer support through virtual channels (email, chat, video calls). No degree necessary - This is a great work-from-home ...
$16.50 - $21.25/hr
Proven experience using customer service software, CRM systems, or providing customer support through virtual channels (email, chat, video calls). No degree necessary - This is a great work-from-home ...
Bloomington, IN · Remote
$15.75 - $20/hr
Proven experience using customer service software, CRM systems, or providing customer support through virtual channels (email, chat, video calls). No degree necessary - This is a great work-from-home ...
Bloomington, IN · Remote
$15.75 - $20/hr
Proven experience using customer service software, CRM systems, or providing customer support through virtual channels (email, chat, video calls). No degree necessary - This is a great work-from-home ...
South Bend, IN · Remote
$16.75 - $21.25/hr
Proven experience using customer service software, CRM systems, or providing customer support through virtual channels (email, chat, video calls). No degree necessary - This is a great work-from-home ...
South Bend, IN · Remote
$16.75 - $21.25/hr
Proven experience using customer service software, CRM systems, or providing customer support through virtual channels (email, chat, video calls). No degree necessary - This is a great work-from-home ...
... support in a high-volume, fast-paced call center environment. This role serves as the primary point of contact for customers across multiple channels including phone, email, and chat On-Site at our ...
... support in a high-volume, fast-paced call center environment. This role serves as the primary point of contact for customers across multiple channels including phone, email, and chat On-Site at our ...
Indianapolis, IN · On-site
$15.25 - $20.75/hr
This hybrid role involves daily member calls, coordinating care needs, and supporting medical ... via phone, email, chat, or in-person) - Required • Must speak Burmese fluently - Required ...
Quick apply
Indianapolis, IN · On-site
$15.25 - $20.75/hr
This hybrid role involves daily member calls, coordinating care needs, and supporting medical ... via phone, email, chat, or in-person) - Required • Must speak Burmese fluently - Required ...
Indianapolis, IN · On-site
$15.25 - $20.75/hr
This hybrid role involves daily member calls, coordinating care needs, and supporting medical ... via phone, email, chat, or in-person) - Required • Must speak Burmese fluently - Required ...
Quick apply
Indianapolis, IN · On-site
$15.25 - $20.75/hr
This hybrid role involves daily member calls, coordinating care needs, and supporting medical ... via phone, email, chat, or in-person) - Required • Must speak Burmese fluently - Required ...
South Bend, IN · Remote
$15.25 - $20.25/hr
Handle inquiries via email, chat, phone--transforming concerns into a happy yes. * Spot trends in client feedback to refine services and personalize support for luxury escapes. * Optimize response ...
Quick apply
South Bend, IN · Remote
$15.25 - $20.25/hr
Handle inquiries via email, chat, phone--transforming concerns into a happy yes. * Spot trends in client feedback to refine services and personalize support for luxury escapes. * Optimize response ...
Indianapolis, IN · Remote
$15.25 - $20.75/hr
... support throughout the customer experience, and help ensure exceptional service standards are ... Respond to customer inquiries via phone, email, chat, and online platforms * Provide accurate ...
Indianapolis, IN · Remote
$15.25 - $20.75/hr
... support throughout the customer experience, and help ensure exceptional service standards are ... Respond to customer inquiries via phone, email, chat, and online platforms * Provide accurate ...
Indianapolis, IN · Remote
$14.75 - $19.75/hr
We are seeking a full-time, work-from-home Customer Service ("CS") agent to provide email, phone, and live chat support to our customers for new and existing airport parking and parking/hotel package ...
Indianapolis, IN · Remote
$14.75 - $19.75/hr
We are seeking a full-time, work-from-home Customer Service ("CS") agent to provide email, phone, and live chat support to our customers for new and existing airport parking and parking/hotel package ...
$13.72 - $16.34
14% of jobs
$17.72 is the 25th percentile. Wages below this are outliers.
$16.34 - $18.96
21% of jobs
$18.96 - $21.58
14% of jobs
The median wage is $21.74 / hr.
$21.58 - $24.20
18% of jobs
$25.99 is the 75th percentile. Wages above this are outliers.
$24.20 - $26.83
12% of jobs
$26.83 - $29.45
6% of jobs
$29.45 - $32.07
4% of jobs
$32.07 - $34.69
3% of jobs
$34.69 - $37.31
3% of jobs
$37.31 - $39.93
3% of jobs
$39.93 - $42.55
1% of jobs
$13
$24
$42
A typical workday in Email Chat Support involves responding to customer inquiries, troubleshooting issues, and tracking support tickets through email and live chat platforms. You’ll often work as part of a team, collaborating with other support agents and sometimes liaising with technical or sales departments to resolve customer concerns. The role usually requires multitasking between multiple conversations, maintaining professionalism, and meeting service level targets. Most positions offer structured shifts, often in a fast-paced environment, but may allow for remote or hybrid work arrangements depending on the employer.
An Email Chat Support job involves assisting customers through email and chat communication. Responsibilities include answering inquiries, resolving issues, and providing product or service information promptly and professionally. This role requires strong written communication skills, attention to detail, and the ability to handle multiple conversations efficiently. It is commonly found in customer service, technical support, and e-commerce industries.
To thrive as an Email Chat Support representative, you need excellent written communication skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and basic computer applications is often required. Patience, emotional intelligence, and strong problem-solving abilities help you manage customer concerns effectively. These skills are essential to provide accurate, courteous, and timely support that enhances customer satisfaction and brand reputation.
$37K - $42K/yr
Full-time
Posted 3 days ago
Position: Customer Service Representative
Location: South Bend, Indiana (100% onsite)
About the Company and Opportunity of Customer Service Representative:
• Join a growing organization that values teamwork, customer service excellence, and continuous improvement.
• Be part of a collaborative customer service team where everyone works together to support customers and ensure a positive experience.
• Work in a fast-paced, technology-driven environment utilizing customer service and ERP software to manage customer interactions and order processing.
• Opportunity to grow into future inside sales responsibilities by identifying additional products and solutions for customers.
Overview of the Customer Service Representative role:
• Interact with customers daily through phone calls, email, and live chat support.
• Process customer purchase orders and enter orders accurately into the company's ERP system.
• Manage a high volume of customer interactions throughout the day across multiple communication channels.
• Respond to customer inquiries regarding order status, inventory availability, shipping timelines, cancellations, account questions, and general product information.
• Handle incoming customer service tickets and prioritize requests based on urgency and business needs.
• Enter and process customer orders while maintaining a high degree of accuracy and attention to detail.
• Navigate multiple systems simultaneously, including inventory management, email, chat, and order entry software.
Preferred Qualifications for the Customer Service Representative role:
• Previous experience in customer service, customer support, call center, inside sales, or order processing roles.
• Experience working in a high-volume environment with multiple communication channels.
• Proficiency with CRM, ticketing, or customer service software.
• Experience with ERP systems is highly preferred.
• Strong order entry and data entry skills with exceptional attention to detail.
Salary: $37,440 - $42,875 depending on experience
Please Note: This role is 100% onsite.
