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Email Chat Support Jobs in Indiana (NOW HIRING)

OnBoard

Customer Support Specialist I

Indianapolis, IN

$17.25 - $23.25/hr

The position supports customers through email, chat, phone, web, and meeting tools while meeting service level expectations. Current support coverage is primarily aligned to U.S. business hours ...

OnBoard

Customer Support Specialist I

Indianapolis, IN · On-site

$50K/yr

The position supports customers through email, chat, phone, web, and meeting tools while meeting service level expectations. Current support coverage is primarily aligned to U.S. business hours ...

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Email Chat Support information

See Indiana salary details

$13

$24

$42

How much do email chat support jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for email chat support in Indiana is $24.79, according to ZipRecruiter salary data. Most workers in this role earn between $18.32 and $26.97 per hour, depending on experience, location, and employer.

What does a typical workday look like for someone in an email chat support role?

A typical workday in Email Chat Support involves responding to customer inquiries, troubleshooting issues, and tracking support tickets through email and live chat platforms. You’ll often work as part of a team, collaborating with other support agents and sometimes liaising with technical or sales departments to resolve customer concerns. The role usually requires multitasking between multiple conversations, maintaining professionalism, and meeting service level targets. Most positions offer structured shifts, often in a fast-paced environment, but may allow for remote or hybrid work arrangements depending on the employer.

What is an email chat support?

An Email Chat Support job involves assisting customers through email and chat communication. Responsibilities include answering inquiries, resolving issues, and providing product or service information promptly and professionally. This role requires strong written communication skills, attention to detail, and the ability to handle multiple conversations efficiently. It is commonly found in customer service, technical support, and e-commerce industries.

What are the key skills and qualifications needed to thrive in the email chat support position, and why are they important?

To thrive as an Email Chat Support representative, you need excellent written communication skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and basic computer applications is often required. Patience, emotional intelligence, and strong problem-solving abilities help you manage customer concerns effectively. These skills are essential to provide accurate, courteous, and timely support that enhances customer satisfaction and brand reputation.

What are the most commonly searched types of Email Chat Support jobs in Indiana? The most popular types of Email Chat Support jobs in Indiana are:
What are popular job titles related to Email Chat Support jobs in Indiana? For Email Chat Support jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Email Chat Support jobs in Indiana look for? The top searched job categories for Email Chat Support jobs in Indiana are:
What cities in Indiana are hiring for Email Chat Support jobs? Cities in Indiana with the most Email Chat Support job openings:
Email Chat Support jobs near you
Infographic showing various Email Chat Support job openings in Indiana as of August 2026, with employment types broken down into 96% Full Time, and 4% Contract. Highlights an 82% In-person, 9% Hybrid, and 9% Remote job distribution, with an average salary of $51,555 per year, or $24.8 per hour.

Customer Support Specialist I

OnBoard

Indianapolis, IN

$17.25 - $23.25/hr

Full-time

Re-posted 18 days ago

Job description

Customer Support Specialist I 

Function: Customer Experience 
Reports to: Director, Customer Support 
Reviewed: 05.2026

Location: Hybrid - Downtown - Indianapolis 

Position Summary: 

The Customer Support Specialist I provides tier one support for OnBoard, Govenda, ES and related products for both customers and internal employees. This role is responsible for troubleshooting software and technical issues, resolving customer problems using our platforms, delivering an excellent customer experience, and becoming a subject matter expert on supported products. The position supports customers through email, chat, phone, web, and meeting tools while meeting service level expectations. 

Current support coverage is primarily aligned to U.S. business hours, based on operational needs. Team members must be available to work assigned schedules and participate in rotating on-call coverage for after-hours and weekend support.

Key Responsibilities: 

  • Resolve customer issues, answer customer questions, and provide product support for OnBoard, Govenda, and related platforms through ticketing systems, email, chat, phone, and virtual meetings.  
  • Troubleshoot software, configuration, access, and technical issues for customers.  
  • Prioritize support cases and provide timely customer updates on status, progress, and resolution.  
  • Meet first response and service level expectations.  
  • Escalate complex issues with clear documentation including problem statement, steps to reproduce, and environment details. 
  • Assist customers with product navigation, features, workflows, and best practices.  
  • Create and maintain internal and customer-facing knowledge articles.  
  • Identify recurring issues, customer pain points, and training opportunities.  
  • Partner with Customer Success Managers and internal teams to support customer outcomes.  
  • Use AI tools responsibly to improve productivity, research, ticket quality, and customer experience.  
  • Participate in quarterly trend reviews and continuous improvement initiatives.  
  • Protect customer data and follow company security policies.  

Skills and Experience Needed: 

  • Minimum 3+ years of experience in customer support, technical support, SaaS support, or related customer-facing roles.  
  • Minimum 2+ years of experience using ticketing platforms such as Zendesk, ServiceNow, BMC Helix, Freshdesk, or similar case management tools.  
  • Strong customer service mindset with passion for helping customers succeed.  
  • Experience collaborating with Product, Engineering, QA, and Customer Success teams.  
  • Basic knowledge of APIs, SSO, browser troubleshooting, HAR files, and browser logs preferred.  
  • Familiarity with monitoring tools such as Datadog, Grafana, or Prometheus preferred.  
  • Strong technical documentation and writing skills.  
  • Ability to de-escalate customer concerns and remain calm under pressure.  
  • AI fluency with experience using generative AI tools such as ChatGPT, Claude, Gemini, or similar platforms to improve productivity, research, and communication quality preferred.  

Competencies: 

Accountability 

Adaptability 

AI Curiosity / Innovation 

Applied Learning 

Business Acumen 

Collaboration 

Customer Focus 

Dealing w/Ambiguity 

Decision Making 

Driving for Results 

Initiating Action 

Planning & Organizing 

Technical/Professional Knowledge/Skills 

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