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$13

$24

$42

How much do email chat support jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for email chat support in Indiana is $24.79, according to ZipRecruiter salary data. Most workers in this role earn between $18.32 and $26.97 per hour, depending on experience, location, and employer.

What does a typical workday look like for someone in an Email Chat Support role?

A typical workday in Email Chat Support involves responding to customer inquiries, troubleshooting issues, and tracking support tickets through email and live chat platforms. You’ll often work as part of a team, collaborating with other support agents and sometimes liaising with technical or sales departments to resolve customer concerns. The role usually requires multitasking between multiple conversations, maintaining professionalism, and meeting service level targets. Most positions offer structured shifts, often in a fast-paced environment, but may allow for remote or hybrid work arrangements depending on the employer.

What is an Email Chat Support job?

An Email Chat Support job involves assisting customers through email and chat communication. Responsibilities include answering inquiries, resolving issues, and providing product or service information promptly and professionally. This role requires strong written communication skills, attention to detail, and the ability to handle multiple conversations efficiently. It is commonly found in customer service, technical support, and e-commerce industries.

What are the key skills and qualifications needed to thrive in the Email Chat Support position, and why are they important?

To thrive as an Email Chat Support representative, you need excellent written communication skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and basic computer applications is often required. Patience, emotional intelligence, and strong problem-solving abilities help you manage customer concerns effectively. These skills are essential to provide accurate, courteous, and timely support that enhances customer satisfaction and brand reputation.

What are the most commonly searched types of Email Chat Support jobs in Indiana? The most popular types of Email Chat Support jobs in Indiana are:
What are popular job titles related to Email Chat Support jobs in Indiana? For Email Chat Support jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Email Chat Support jobs in Indiana look for? The top searched job categories for Email Chat Support jobs in Indiana are:
What cities in Indiana are hiring for Email Chat Support jobs? Cities in Indiana with the most Email Chat Support job openings:
Email Chat Support jobs near you

Temp to Perm - Non-Clinical - Customer Service Representative (Days) Indianapolis IN

Superbeo

Indianapolis, IN • On-site

$12 - $17/hr

Other

Posted 14 days ago

Job description

Job Description: Customer Service Representative (Administrative)Position Details:

  • Profession: Administrative

  • Specialty: Customer Service Representative

  • Location: Indianapolis, IN

  • Start Date: June 23, 2025

  • Duration: 13 weeks

  • Shift Type: Days

  • Shift Hours: Monday–Friday, including 2 late shifts (required for bilingual agents)

  • Hours per Day: 8

  • Weekend & On-Call Requirements: None

  • Rate: $12 to $17 on W2

Key Responsibilities:

  • Handle daily member telephone calls, providing assistance, problem-solving, and service authorization.

  • Direct members to appropriate healthcare services and assist with claims, eligibility, and benefits inquiries.

  • Provide support for providers with billing, transportation arrangements, pharmacy concerns, and referrals.

  • Assist members in closing gaps in care and accessing community support services.

  • Maintain call documentation to meet department standards.

  • Engage in ongoing member education regarding benefits and healthcare services.

  • Participate in quality improvement initiatives and cross-departmental projects.

Submission & Certification Requirements:

  • 1 year of experience in a customer service role with direct contact via phone, email, chat, or face-to-face – Required

  • Must be fluent in Burmese – Required

  • High School Diploma – Required (proof not needed in submission)

  • Candidates must reside in Indianapolis, IN – Required

  • Traveler confirmation for submission – Required