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Hourly Microsoft Chat Support Jobs in Indiana (NOW HIRING)

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Marketing Lead Coordinator

Indianapolis, IN · On-site

$17 - $18/hr

Hourly rate is $17.00 - $18.00 SUMMARY The Marketing Lead Coordinator reports to the Campaign ... Provide website chat support EDUCATION AND EXPERIENCE * High School Diploma Equal Opportunity ...

DHL

Client Support Specialist

Indianapolis, IN · On-site

$17.25 - $23.25/hr

... chat. Position: First Shift Client Support Specialist Shift: 8:00pm - 4:30 pm, Monday-Friday ... Microsoft office, WMS, TMS, multiclient warehouse and supply chain experience. * Assess and address ...

DHL

Client Support Specialist

Indianapolis, IN · On-site

$17.25 - $23.25/hr

... chat. Position: Second Shift Client Support Specialist Shift: 12:00 pm - 8:30 pm, Monday-Friday ... Microsoft office, WMS, TMS, multiclient warehouse and supply chain experience. * Assess and address ...

DPDHL

Client Support Specialist

Indianapolis, IN · On-site

$17.25 - $23.25/hr

... and chat. Position: Second Shift Client Support Specialist Shift: 12:00 pm -; 8:30 pm, Monday ... Microsoft office, WMS, TMS, multiclient warehouse and supply chain experience. * Assess and address ...

DPDHL

Client Support Specialist

Indianapolis, IN · On-site

$17.25 - $23.25/hr

... chat. Position: First Shift Client Support Specialist Shift: 8:00pm -; 4:30 pm, Monday-Friday ... Microsoft office, WMS, TMS, multiclient warehouse and supply chain experience. * Assess and address ...

DPDHL

Client Support Specialist

Indianapolis, IN

$17.25 - $23.25/hr

... and chat. Position: Second Shift Client Support Specialist Shift: 12:00 pm -; 8:30 pm, Monday ... Microsoft office, WMS, TMS, multiclient warehouse and supply chain experience. * Assess and address ...

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Hourly Microsoft Chat Support information

What is an hourly Microsoft chat support?

Hourly Microsoft Chat Support jobs involve assisting Microsoft customers through online chat platforms. Support agents help users troubleshoot technical issues, answer questions about Microsoft products and services, and provide guidance on account management. These roles typically require strong communication skills, problem-solving abilities, and familiarity with Microsoft software. Agents are usually paid an hourly wage and may work remotely or from a call center. Many positions offer flexible schedules to accommodate different time zones and customer needs.

What are the key skills and qualifications needed to thrive as an hourly Microsoft chat support specialist?

To thrive as an Hourly Microsoft Chat Support specialist, you need strong problem-solving abilities, technical knowledge of Microsoft products, and typically a high school diploma or equivalent. Familiarity with customer support platforms, remote troubleshooting tools, and Microsoft applications is essential. Excellent written communication, patience, and active listening skills help build rapport and resolve issues efficiently. These skills ensure timely, accurate assistance, leading to high customer satisfaction and effective support delivery.

What are some common challenges faced by hourly Microsoft chat support agents, and how can they be managed effectively?

Hourly Microsoft Chat Support agents often encounter challenges such as managing multiple chat conversations simultaneously, interpreting customer issues accurately without visual cues, and staying up-to-date with frequent product updates. Effective time management, strong written communication skills, and ongoing training are essential to address these challenges. Many teams use knowledge bases, regular team meetings, and escalation protocols to ensure agents have the support they need to resolve customer inquiries efficiently and maintain high satisfaction levels.

Does Microsoft offer chat support?

Microsoft provides chat support for its products and services, including technical assistance for Windows, Office, and Azure. Support agents often use live chat tools to help customers troubleshoot issues and answer questions promptly.

What are popular job titles related to Hourly Microsoft Chat Support jobs in Indiana?

For Hourly Microsoft Chat Support jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Hourly Microsoft Chat Support jobs in Indiana look for?

The top searched job categories for Hourly Microsoft Chat Support jobs in Indiana are:

What cities in Indiana are hiring for Hourly Microsoft Chat Support jobs?

Cities in Indiana with the most Hourly Microsoft Chat Support job openings:

Hourly Microsoft Chat Support jobs near you
Infographic showing various Hourly Microsoft Chat Support job openings in Indiana as of August 2026, with employment types broken down into 67% Full Time, and 33% Part Time. Highlights an 67% In-person, and 33% Hybrid job distribution.

Customer Experience Specialist

Indianapolis, IN • On-site

Lakeshore Recycling Systems
See more jobs at Lakeshore Recycling Systemsexternal

$17 - $21.25/hr

Other

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

As a Customer Experience Specialist, you are part of a team supporting and serving our customers and clients through inbound and outbound calls. You will be expected to demonstrate a resourceful and quick thinking mindset that will assist with callers and answer questions in a concise manner as well as providing an exceptional and committed customer experience to our users through phone, email, and chat support
Reports To
Customer Experience Manager

  • Anticipate customer needs and go above and beyond to ensure an efficient, seamless customer experience
  • Strive for first-contact resolution with each interaction
  • Take ownership and tackle potentially complex and heightened user concerns with a positive and supportive attitude while making decisions and judgments to appropriately resolve those situations
  • Collaborate with other team members to ensure consistent and seamless services while also exercising time management and task prioritization
  • Work with team leaders to identify opportunities to improve processes, products, and services
  • Update customer information in the system during and after each correspondence
  • Answer incoming calls from prospective customers to explain services and products offered while providing additional service offerings
  • Become proficient with client programs and develop product knowledge
  • Record and verify names, addresses, purchases, and reactions of prospective customers
  • Handle incoming calls (orders, inquiries, complaints, etc.) and direct calls for further problem resolution if necessary
  • Participate in learning opportunities for process improvements, time management, and technology skills
  • Follow company policies and procedures
  • Special Projects and other duties as needed
  • High School Diploma or GED
  • Previous 2-3 years of call center experience
  • Naturally positive, helpful, and courteous attitude
  • Willingness to assist with client's needs
  • Demonstrable patience and attentiveness in all communication and interactions
  • Comfortable working in a fast-paced and very active group environment
  • Able and willing to work cooperatively with team members to build a strong sense of camaraderie and teamwork
  • Self-motivated to provide top notch customer service
  • Exceptional verbal and written communication skills
  • Detail-oriented with strong organizational skills
  • Ability to think critically and creatively in order to proactively and independently solve problems
  • General math skills
  • Maintain a positive and professional attitude and outlook with customers and coworkers
  • Adhere to attendance and scheduling policies
  • Excellent Microsoft Word / Excel / Outlook Software Skills
  • Hours: 40 hours per week plus one to two Saturdays per month

Physical Demands / Environmental Factors
  • While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear
  • Occasionally required to stand and walk
  • Must frequently lift and/or move up to 10 pounds
  • Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus
  • Some regional travel required

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