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Customer Support Agent Jobs in Indiana (NOW HIRING)

TCC Solutions

Support Center Agent (35213)

Indianapolis, IN · Remote

$18 - $24/hr

TCC Solutions is looking for Support Center Agent who will review, triage, escalate, and potentially resolve customer inquiries. Support Center agents interact with client users and are required to ...

calumet

Customer Support Specialist

Indianapolis, IN · On-site

$17.25 - $23.25/hr

The Customer Support Specialist provides front line support for the Customer Support function. This position is responsible for utilizing the Company's business systems for order fulfillment. This ...

Superior Essex

Customer Support Specialist

Fort Wayne, IN

$16.50 - $22.25/hr

The Customer Support Specialist will investigate customer complaints, make determinations of appropriate actions to resolve customer complaints, resolve customer complaints, or make recommendations.

Good Samaritan

Billing Support Agent

Vincennes, IN · On-site

$14.75 - $19/hr

Customer Service Representative is responsible for managing large amounts of inquiries regarding patient's accounts including phone calls, email correspondence and direct interaction. Must be capable ...

Senior1Care

Customer Support Specialist

Mishawaka, IN · On-site

$16.50 - $22.25/hr

Summary As a Customer Support Specialist at Senior1Care, you will play a vital role in ensuring that our seniors receive the highest level of service and support. Located in Indiana, this position is ...

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All JobsCustomer Support Agent JobsCustomer Support Agent Jobs in Indiana

Customer Support Agent information

See Indiana salary details

$10

$20

$29

How much do customer support agent jobs pay per hour?

As of Jul 16, 2026, the average hourly pay for customer support agent in Indiana is $20.60, according to ZipRecruiter salary data. Most workers in this role earn between $17.16 and $22.88 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Support Agent, and why are they important?

To thrive as a Customer Support Agent, you need strong problem-solving abilities, excellent verbal and written communication skills, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, help desk platforms, and ticketing systems is commonly required. Patience, empathy, and the ability to remain calm under pressure are essential soft skills for building rapport with customers and resolving issues effectively. These skills ensure customer satisfaction, efficient issue resolution, and foster loyalty in competitive service environments.

What is the work of a customer support agent?

A customer support agent assists customers by answering questions, resolving issues, and providing information about products or services. They often communicate via phone, email, or chat and use customer relationship management (CRM) tools to track interactions and ensure customer satisfaction.

What is the difference between Customer Support Agent vs Customer Service Representative?

AspectCustomer Support AgentCustomer Service Representative
CredentialsHigh school diploma or equivalent; optional certifications in customer serviceHigh school diploma or equivalent; optional certifications in customer service
Work EnvironmentCall centers, online chat, email support, remote or on-siteCall centers, retail stores, online support, remote or on-site
Industry UsageCommon across tech, telecom, retail, and service industriesCommon across retail, banking, telecom, and service sectors
Search & Comparison IntentOften compared for similar roles in customer supportOften compared with customer support agents for role clarity

Customer Support Agents and Customer Service Representatives perform similar roles in assisting customers, resolving issues, and providing information. While their titles are often used interchangeably, some companies differentiate based on specific responsibilities or channels. Both roles typically require similar credentials and work environments, making them closely related in the customer service industry.

What does a Customer Support Agent do?

A Customer Support Agent assists customers by answering questions, resolving issues, and providing guidance about products or services. They typically communicate with customers via phone, email, chat, or social media, ensuring a positive experience and swift resolution of problems. Their role may also include documenting interactions, escalating complex issues, and providing feedback to improve products or services. Effective communication, patience, and problem-solving skills are essential for success in this role.

What jobs pay 4000 a week without a degree?

Customer Support Agent roles typically do not pay $4,000 a week without significant experience or specialized skills. High-paying jobs that can reach this level without a degree are rare and often involve sales, real estate, or entrepreneurship, which rely on commissions, performance, or business ownership rather than formal education. Most roles offering such high weekly earnings require extensive experience, certifications, or entrepreneurial effort.

What are some common challenges faced by Customer Support Agents, and how can they be managed effectively?

Customer Support Agents often encounter challenges such as handling difficult customers, managing high volumes of inquiries, and quickly learning new products or services. Effective communication skills, patience, and problem-solving abilities are essential for successfully navigating these situations. Many organizations provide training, knowledge bases, and team support to help agents manage stress and maintain high-quality service. Building strong relationships within the team and regularly sharing feedback can also help agents continuously improve and overcome daily challenges.

What does a customer service agent do?

A customer support agent assists customers by answering questions, resolving issues, and providing information about products or services. They often use communication tools like phone, email, or chat and require good communication and problem-solving skills to ensure customer satisfaction.

How can I make 2000 a week working from home?

A Customer Support Agent can potentially earn $2000 a week by working full-time, often requiring strong communication skills, experience, and sometimes specialized tools or certifications. Achieving this income level may involve handling high call volumes, working flexible hours, or taking on additional shifts or roles within customer support teams.
What are the most commonly searched types of Customer Support Agent jobs in Indiana? The most popular types of Customer Support Agent jobs in Indiana are:
What are popular job titles related to Customer Support Agent jobs in Indiana? For Customer Support Agent jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Customer Support Agent jobs in Indiana look for? The top searched job categories for Customer Support Agent jobs in Indiana are:
What cities in Indiana are hiring for Customer Support Agent jobs? Cities in Indiana with the most Customer Support Agent job openings:
What are popular job titles related to Customer Support Agent jobs in IN? For Customer Support Agent jobs in IN, the most frequently searched job titles are:
Customer Support Agent jobs near you
Infographic showing various Customer Support Agent job openings in Indiana as of July 2026, with employment types broken down into 100% Full Time. Highlights an 80% In-person, and 20% Hybrid job distribution, with an average salary of $42,843 per year, or $20.6 per hour.

Support Center Agent (35213)

THE CONSULTANTS CONSORTIUM

Indianapolis, IN • On-site

$18 - $24/hr

Full-time

Posted 28 days ago

Job description

TCC Solutions is looking for Support Center Agent who will review, triage, escalate, and potentially resolve customer inquiries. Support Center agents interact with client users and are required to maintain professional demeaner through ticket responses, phone calls, and email. Utilizing a client-based ticketing system, Support Center Agent will ensure tickets are set to the correct status and proactive follow-up occurs. The Support Center Agent will be trained in all the client specific processes and will, eventually, participate in testing new workflows to maintain working knowledge.
Duties and Responsibilities
• Work directly with customers to resolve a variety of issues such as resetting passwords, navigating through the system(s), creating new accounts for customers, troubleshooting or recreating reported issue, routing calls to the appropriate departments, escalating difficult issues to management, etc.
• Assist client users in all defined client processes in a professional manner.
• Interact with end-users with a positive and friendly manner as well as exhibit empathy in dealing with non-technical users
• Adapt to different customer interactions and situations as well as varying ticket volumes.
• Respond to and triage incoming tickets in a timely manner and respond to customers' emails (when applicable).
• Serves as a liaison between customers and development support teams.
• Manages internal and external communications for clients via email, Teams and SharePoint as required.
• Maintain working knowledge of both TCC and client specific workflows, as well as any SOPs.
• Attends meetings as required.
Required Education and Experience
• High school diploma or equivalent (required)
• Associate or Bachelor's degree (preferred)
• Proven ability to work independently, stay organized, and learn quickly
• Proficiency in Microsoft Office applications
• Strong troubleshooting skills
• Critical thinking ability and commitment to maintaining foundational knowledge
Preferred Experience
• Two years of phone and/or web-based support experience in a customer support environment
• Prior experience with support ticketing systems such as Jira
Work Environment
This is a remote position. Candidate must be available during the "core" work hours of 8:30 a.m. to 5:00p.m. EST. Occasional evening and weekend work may be required as job duties demand. Must pass background check and drug screening.

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