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Customer Support Agent Jobs in Indiana (NOW HIRING)

Acorn Distributors Inc

Purchasing Agent

Brownsburg, IN · On-site

The Purchasing Agent also supports the company's quality management programs by providing effective customer service to internal and external customers. The Purchasing Agent also helps maximize the ...

Acorn Distributors, Inc

Purchasing Agent

Brownsburg, IN · On-site

The Purchasing Agent also supports the company's quality management programs by providing effective customer service to internal and external customers. The Purchasing Agent also helps maximize the ...

Acorn Distributors Inc

Purchasing Agent

Brownsburg, IN · On-site

The Purchasing Agent also supports the company's quality management programs by providing effective customer service to internal and external customers. The Purchasing Agent also helps maximize the ...

Aviation Inc.

Customer Service Agent

Indianapolis, IN · On-site

$17/hr

Customer Service Return Agent (CSA) Sixt Rent a Car, part of the Tom Wood Group, is looking for a ... Support team members and perform additional tasks to help maintain smooth operations. * Promote a ...

Sixt Rent

Customer Service Agent

Indianapolis, IN · On-site

$17/hr

Job Title: Customer Service Return Agent (CSA) Location: Sixt Rent a Car - Indianapolis ... Support team members and perform additional tasks to help maintain smooth operations. * Promote a ...

Sixt Rent

Customer Service Agent

Indianapolis, IN · On-site

$17/hr

Job Title: Customer Service Return Agent (CSA) Location: Sixt Rent a Car - Indianapolis ... Support team members and perform additional tasks to help maintain smooth operations. * Promote a ...

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All JobsCustomer Support Agent JobsCustomer Support Agent Jobs in Indiana

Customer Support Agent information

See Indiana salary details

$10

$20

$29

How much do customer support agent jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for customer support agent in Indiana is $20.60, according to ZipRecruiter salary data. Most workers in this role earn between $17.16 and $22.88 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer support agent?

To thrive as a Customer Support Agent, you need strong problem-solving abilities, excellent verbal and written communication skills, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, help desk platforms, and ticketing systems is commonly required. Patience, empathy, and the ability to remain calm under pressure are essential soft skills for building rapport with customers and resolving issues effectively. These skills ensure customer satisfaction, efficient issue resolution, and foster loyalty in competitive service environments.

What is the difference between Customer Support Agent vs Customer Service Representative?

AspectCustomer Support AgentCustomer Service Representative
CredentialsHigh school diploma or equivalent; optional certifications in customer serviceHigh school diploma or equivalent; optional certifications in customer service
Work EnvironmentCall centers, online chat, email support, remote or on-siteCall centers, retail stores, online support, remote or on-site
Industry UsageCommon across tech, telecom, retail, and service industriesCommon across retail, banking, telecom, and service sectors
Search & Comparison IntentOften compared for similar roles in customer supportOften compared with customer support agents for role clarity

Customer Support Agents and Customer Service Representatives perform similar roles in assisting customers, resolving issues, and providing information. While their titles are often used interchangeably, some companies differentiate based on specific responsibilities or channels. Both roles typically require similar credentials and work environments, making them closely related in the customer service industry.

What does a customer support agent do?

A Customer Support Agent assists customers by answering questions, resolving issues, and providing guidance about products or services. They typically communicate with customers via phone, email, chat, or social media, ensuring a positive experience and swift resolution of problems. Their role may also include documenting interactions, escalating complex issues, and providing feedback to improve products or services. Effective communication, patience, and problem-solving skills are essential for success in this role.

How do I become a customer support agent?

To become a customer support agent, you typically need a high school diploma or equivalent, strong communication skills, and experience with customer service or related tools like CRM software. Many employers also value problem-solving abilities and patience, and some roles may require specific certifications or training programs. Entry-level positions often provide on-the-job training to develop necessary skills.

What are some common challenges faced by customer support agents, and how can they be managed effectively?

Customer Support Agents often encounter challenges such as handling difficult customers, managing high volumes of inquiries, and quickly learning new products or services. Effective communication skills, patience, and problem-solving abilities are essential for successfully navigating these situations. Many organizations provide training, knowledge bases, and team support to help agents manage stress and maintain high-quality service. Building strong relationships within the team and regularly sharing feedback can also help agents continuously improve and overcome daily challenges.
What are the most commonly searched types of Customer Support Agent jobs in Indiana? The most popular types of Customer Support Agent jobs in Indiana are:
What are popular job titles related to Customer Support Agent jobs in Indiana? For Customer Support Agent jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Customer Support Agent jobs in Indiana look for? The top searched job categories for Customer Support Agent jobs in Indiana are:
What cities in Indiana are hiring for Customer Support Agent jobs? Cities in Indiana with the most Customer Support Agent job openings:
What are popular job titles related to Customer Support Agent jobs in IN? For Customer Support Agent jobs in IN, the most frequently searched job titles are:
Customer Support Agent jobs near you
Infographic showing various Customer Support Agent job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $42,843 per year, or $20.6 per hour.

Customer Support Representative - Internet Services

Five Star Solutions

Fishers, IN • Remote

$15/hr

Full-time

Posted 3 days ago

New

Job description

 

Are you passionate about helping others and solving technical problems? We're looking for motivated, customer-focused professionals to join our team as Customer Support Representatives. In this role, you'll assist customers with internet service questions, troubleshoot connectivity issues, and provide exceptional customer service while creating a positive experience on every interaction.

If you enjoy technology, problem-solving, and helping customers find solutions, we'd love to hear from you!

This is a remote position for those that reside in = AL, GA, ID, IA, IN, KS, LA, MI, MS, NV, NC, ND, OH, OK, PA, SC, SD, TX, TN, UT, VA, WV, WI, WY

Responsibilities
  • Answer inbound customer calls regarding internet services
  • Troubleshoot internet connectivity service issues
  • Assist customers with starting, transferring, moving, or disconnecting services
  • Schedule technician appointments when necessary
  • Process billing inquiries and collect payments securely
  • Research customer accounts to identify the correct services and provide accurate resolutions
  • Document every customer interaction in the appropriate systems
  • Update customer account information as needed
  • Navigate multiple systems while speaking with customers
  • Deliver professional, friendly, and efficient customer service on every call
Qualifications
  • 1 year previous call center/technical or troubleshooting experience preferred
  • Excellent communication and active listening skills
  • Strong attention to detail and accuracy
  • Solid computer skills with the ability to navigate multiple applications and browser tabs simultaneously
  • Good troubleshooting and problem-solving abilities
  • Strong time management and organizational skills
  • The ability to remain calm and professional during challenging customer interactions
  • A willingness to learn new systems and technology
  • The ability to work independently in a remote environment while contributing to team success
$15 - $15 an hour

  • Starting pay - $15/hr plus shift differential(extra $1/hr nights & wkds)

    Working hours between - 8:00am-8:30pm (EST) ; Work Days - M-F and rotational weekends

    Paid Training - typically 2 weeks in length from 9:00am-6:00pm Mon-Fri (EST)

    Status - Full Time 40 hours, Benefit eligible 1st of month after 60 days 

The above statements are intended to describe the general nature and level of work and are not intended to be an exhaustive list of all responsibilities, duties, and skills required of the job

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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