You'll train and coach agents in repairs and services in accordance with Geek Squad's high ... Internally, this role is known as a CIA Agent. What you'll do * Assist other Geek Squad leaders ...
You'll train and coach agents in repairs and services in accordance with Geek Squad's high ... Internally, this role is known as a CIA Agent. What you'll do * Assist other Geek Squad leaders ...
As a Geek Squad Advanced Repair Technician (Agent), you'll work at our local Best Buy store to ... Ensure all repair tasks are completed in a timely manner and partner with leaders when issues arise
As a Geek Squad Advanced Repair Technician (Agent), you'll work at our local Best Buy store to ... Ensure all repair tasks are completed in a timely manner and partner with leaders when issues arise
As a Geek Squad Advanced Repair Technician (Agent), you'll work at our local Best Buy store to ... Ensure all repair tasks are completed in a timely manner and partner with leaders when issues arise
New
As a Geek Squad Advanced Repair Technician (Agent), you'll work at our local Best Buy store to ... Ensure all repair tasks are completed in a timely manner and partner with leaders when issues arise
New
As a Geek Squad Advanced Repair Technician (Agent), you'll work at our local Best Buy store to ... Ensure all repair tasks are completed in a timely manner and partner with leaders when issues arise
As a Geek Squad Advanced Repair Technician (Agent), you'll work at our local Best Buy store to ... Ensure all repair tasks are completed in a timely manner and partner with leaders when issues arise
As a Geek Squad Advanced Repair Technician (Agent), you'll work at our local Best Buy store to ... Ensure all repair tasks are completed in a timely manner and partner with leaders when issues arise
As a Geek Squad Advanced Repair Technician (Agent), you'll work at our local Best Buy store to ... Ensure all repair tasks are completed in a timely manner and partner with leaders when issues arise
Geek Squad Advanced Repair Technician
Terre Haute, IN · On-site
$15 - $19.48/hr
As a Geek Squad Advanced Repair Technician (Agent), you'll work at our local Best Buy store to ... Ensure all repair tasks are completed in a timely manner and partner with leaders when issues arise
Geek Squad Advanced Repair Technician
Terre Haute, IN · On-site
$15 - $19.48/hr
As a Geek Squad Advanced Repair Technician (Agent), you'll work at our local Best Buy store to ... Ensure all repair tasks are completed in a timely manner and partner with leaders when issues arise
Geek Squad Advanced Repair Technician
Fort Wayne, IN · On-site
$15 - $19.48/hr
As a Geek Squad Advanced Repair Technician (Agent), you'll work at our local Best Buy store to ... Ensure all repair tasks are completed in a timely manner and partner with leaders when issues arise
New
Geek Squad Advanced Repair Technician
Fort Wayne, IN · On-site
$15 - $19.48/hr
As a Geek Squad Advanced Repair Technician (Agent), you'll work at our local Best Buy store to ... Ensure all repair tasks are completed in a timely manner and partner with leaders when issues arise
New
Geek Squad Agent (Retail Store)
$13 - $15/hr
Provide positive, timely service to customers during the check-in and checkout process * Understand ... The length of your LOA depends on your situation, where you live, your full-time or part-time ...
Geek Squad Agent (Retail Store)
$13 - $15/hr
Provide positive, timely service to customers during the check-in and checkout process * Understand ... The length of your LOA depends on your situation, where you live, your full-time or part-time ...
Geek Squad Agent (Retail Store)
Noblesville, IN · On-site
$13.25 - $15/hr
Provide positive, timely service to customers during the check-in and checkout process * Understand ... The length of your LOA depends on your situation, where you live, your full-time or part-time ...
Geek Squad Agent (Retail Store)
Noblesville, IN · On-site
$13.25 - $15/hr
Provide positive, timely service to customers during the check-in and checkout process * Understand ... The length of your LOA depends on your situation, where you live, your full-time or part-time ...
Geek Squad Agent (Retail Store)
$13.75 - $15.75/hr
Provide positive, timely service to customers during the check-in and checkout process * Understand ... The length of your LOA depends on your situation, where you live, your full-time or part-time ...
Geek Squad Agent (Retail Store)
$13.75 - $15.75/hr
Provide positive, timely service to customers during the check-in and checkout process * Understand ... The length of your LOA depends on your situation, where you live, your full-time or part-time ...
Geek Squad Agent (Retail Store)
Evansville, IN · On-site
$13.25 - $15.25/hr
Provide positive, timely service to customers during the check-in and checkout process * Understand ... The length of your LOA depends on your situation, where you live, your full-time or part-time ...
Geek Squad Agent (Retail Store)
Evansville, IN · On-site
$13.25 - $15.25/hr
Provide positive, timely service to customers during the check-in and checkout process * Understand ... The length of your LOA depends on your situation, where you live, your full-time or part-time ...
Geek Squad Agent (Retail Store)
Carmel, IN · On-site
$14 - $16/hr
Provide positive, timely service to customers during the check-in and checkout process * Understand ... The length of your LOA depends on your situation, where you live, your full-time or part-time ...
Geek Squad Agent (Retail Store)
Carmel, IN · On-site
$14 - $16/hr
Provide positive, timely service to customers during the check-in and checkout process * Understand ... The length of your LOA depends on your situation, where you live, your full-time or part-time ...
Geek Squad Agent (Retail Store)
Fort Wayne, IN · On-site
$15 - $17.88/hr
Provide positive, timely service to customers during the check-in and checkout process * Understand ... The length of your LOA depends on your situation, where you live, your full-time or part-time ...
Geek Squad Agent (Retail Store)
Fort Wayne, IN · On-site
$15 - $17.88/hr
Provide positive, timely service to customers during the check-in and checkout process * Understand ... The length of your LOA depends on your situation, where you live, your full-time or part-time ...
Geek Squad Agent (Retail Store)
Columbus, IN · On-site
$15 - $17.88/hr
Provide positive, timely service to customers during the check-in and checkout process * Understand ... The length of your LOA depends on your situation, where you live, your full-time or part-time ...
Geek Squad Agent (Retail Store)
Columbus, IN · On-site
$15 - $17.88/hr
Provide positive, timely service to customers during the check-in and checkout process * Understand ... The length of your LOA depends on your situation, where you live, your full-time or part-time ...
Geek Squad Agent (Retail Store)
Terre Haute, IN · On-site
$15 - $17.88/hr
Provide positive, timely service to customers during the check-in and checkout process * Understand ... The length of your LOA depends on your situation, where you live, your full-time or part-time ...
Geek Squad Agent (Retail Store)
Terre Haute, IN · On-site
$15 - $17.88/hr
Provide positive, timely service to customers during the check-in and checkout process * Understand ... The length of your LOA depends on your situation, where you live, your full-time or part-time ...
Geek Squad Agent (Retail Store)
Noblesville, IN · On-site
$15 - $17.88/hr
Provide positive, timely service to customers during the check-in and checkout process * Understand ... The length of your LOA depends on your situation, where you live, your full-time or part-time ...
Geek Squad Agent (Retail Store)
Noblesville, IN · On-site
$15 - $17.88/hr
Provide positive, timely service to customers during the check-in and checkout process * Understand ... The length of your LOA depends on your situation, where you live, your full-time or part-time ...
Geek Squad Agent (Retail Store)
Columbus, IN · On-site
$13 - $15/hr
Provide positive, timely service to customers during the check-in and checkout process * Understand ... The length of your LOA depends on your situation, where you live, your full-time or part-time ...
Geek Squad Agent (Retail Store)
Columbus, IN · On-site
$13 - $15/hr
Provide positive, timely service to customers during the check-in and checkout process * Understand ... The length of your LOA depends on your situation, where you live, your full-time or part-time ...
Geek Squad Agent (Retail Store)
Columbus, IN · On-site
$13 - $15/hr
Provide positive, timely service to customers during the check-in and checkout process * Understand ... The length of your LOA depends on your situation, where you live, your full-time or part-time ...
Geek Squad Agent (Retail Store)
Columbus, IN · On-site
$13 - $15/hr
Provide positive, timely service to customers during the check-in and checkout process * Understand ... The length of your LOA depends on your situation, where you live, your full-time or part-time ...
Geek Squad Agent (Retail Store)
Carmel, IN · On-site
$13.25 - $15.25/hr
Provide positive, timely service to customers during the check-in and checkout process * Understand ... The length of your LOA depends on your situation, where you live, your full-time or part-time ...
Geek Squad Agent (Retail Store)
Carmel, IN · On-site
$13.25 - $15.25/hr
Provide positive, timely service to customers during the check-in and checkout process * Understand ... The length of your LOA depends on your situation, where you live, your full-time or part-time ...
Geek Squad Agent (Retail Store)
$13.25 - $15.25/hr
Provide positive, timely service to customers during the check-in and checkout process * Understand ... The length of your LOA depends on your situation, where you live, your full-time or part-time ...
Geek Squad Agent (Retail Store)
$13.25 - $15.25/hr
Provide positive, timely service to customers during the check-in and checkout process * Understand ... The length of your LOA depends on your situation, where you live, your full-time or part-time ...
Live In Geek Squad Double Agent information
What is the difference between Live In Geek Squad Double Agent vs Live In Geek Squad Technician?
| Aspect | Live In Geek Squad Double Agent | Live In Geek Squad Technician |
|---|---|---|
| Certifications | CompTIA A+, Geek Squad certifications | CompTIA A+, Geek Squad certifications |
| Work Environment | Residential settings, 24/7 availability, discreet presence | Retail stores, on-site client visits, technical support |
| Employer & Industry Usage | Best Buy, tech support, security roles | Best Buy, technical support, repair services |
The main difference is that Live In Geek Squad Double Agents typically work in residential settings, providing discreet, around-the-clock support, often with specialized security or support roles. In contrast, Live In Geek Squad Technicians usually work in retail environments or on-site client locations, focusing on technical repairs and support during regular hours.
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Other
Retirement, PTO
Posted 8 days ago
Best Buy rating
6.8
Based on 1,775 frontline employees who took The Breakroom Quiz
14th of 30 rated technology retailers
Job description
As a Geek Squad Senior Repair Technician (Agent), you’ll lend your tech expertise and leadership ability to overseeing technology support at a Best Buy store. You’ll train and coach agents in repairs and services in accordance with Geek Squad’s high standards and serve as a role model for the team. Your efforts will result in world-class employee and customer experiences while driving exceptional business results. Internally, this role is known as a CIA Agent.
What you’ll do
What you’ll do
- Assist other Geek Squad leaders with assigning staff to customer service, device diagnosis, repair, service and follow-up
- Communicate department goals and other important information to team members in a clear, accurate and timely manner
- Work directly with customers to ensure they receive the service they need and to resolve escalated customer service issues
- Provide coaching to agents to develop their customer service and technology repair skills
- Provide ongoing collaboration and answer questions for team members and other store employees to achieve goals and maintain high standards of customer service
Basic qualifications
- 1 year of experience in diagnosing and repairing PCs or consumer electronics
- 1 year of customer service experience
- 1 year of leadership experience, including coaching, training and recognition
Preferred qualifications
- Experience working with Windows operating systems
What’s in it for you
We’re committed to helping our people thrive at work and at home. Best Buy offers a range of benefits to support your overall well-being and provide support as you need it, especially at key moments in your life.
Our benefits include:
We’re committed to helping our people thrive at work and at home. Best Buy offers a range of benefits to support your overall well-being and provide support as you need it, especially at key moments in your life.
Our benefits include:
- Competitive pay
- Great employee discount
- Financial savings and retirement resources
- Support for your physical and mental well-being
Best Buy provides different types of leaves of absence (LOA) and potential pay sources to employees based on eligibility. The length of your LOA depends on your situation, where you live, your full-time or part-time employment status, and federal and state regulations. Intermittent or reduced-schedule leave is also available for certain medical or family care leaves. Paid time off (vacation or PTO) is offered to full-time and part-time employees based on work location, employment status, salary or hourly status (exempt/non-exempt), and years of continued or bridged service.
Certain roles, where market norms demand it, are eligible for various forms of incentive pay to drive performance and offer recognition for achieving financial and strategic results. For more information about our incentive pay plans, including eligibility, please refer to our Incentive Programs Summary.
For more information about benefits, LOA and paid time off, please refer to our Benefits Guide.
About us
As part of the Best Buy team, you’ll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life — in our stores, online and in customers’ homes.
Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. We’re committed to being a great place to work, where you can unlock unique career possibilities. Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future. Tomorrow works here.™
Best Buy is an equal opportunity employer.
Application deadline: Minimum of 5 days from the posting date. You can find that date above the job title at the top of the page.
Certain roles, where market norms demand it, are eligible for various forms of incentive pay to drive performance and offer recognition for achieving financial and strategic results. For more information about our incentive pay plans, including eligibility, please refer to our Incentive Programs Summary.
For more information about benefits, LOA and paid time off, please refer to our Benefits Guide.
About us
As part of the Best Buy team, you’ll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life — in our stores, online and in customers’ homes.
Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. We’re committed to being a great place to work, where you can unlock unique career possibilities. Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future. Tomorrow works here.™
Best Buy is an equal opportunity employer.
Application deadline: Minimum of 5 days from the posting date. You can find that date above the job title at the top of the page.
About BEST BUY
Sourced by ZipRecruiter
As part of the Best Buy team, you'll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life -- in our stores, online and in customers' homes. Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. We're committed to being a great place to work, where you can unlock unique career possibilities. Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future. Tomorrow works here.™
Industry
Retail
Company size
10,000+ Employees
Headquarters location
Richfield, MN, US
Year founded
1966