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Progressive Insurance Customer Service Jobs in Indiana

Hoch Insurance Agency Inc

Be Seen First

Insurance Customer Service Representative

Leo, IN · On-site

$11 - $21/hr (+ commission)

Insurance Customer Service Representative Seeking to add an exceptional Customer Service Representative to our Leo, IN location team. In this role you will be expected to provide prompt, professional ...

Hoch Insurance Agency Inc

Be Seen First

Insurance Customer Service Representative

Leo, IN · On-site

$11 - $21/hr (+ commission)

Insurance Customer Service Representative Seeking to add an exceptional Customer Service Representative to our Leo, IN location team. In this role you will be expected to provide prompt, professional ...

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Progressive Insurance Customer Service information

What does a Progressive Insurance Customer Service representative do?

A Progressive Insurance Customer Service representative assists customers with questions about their insurance policies, helps file and manage claims, processes payments, updates account information, and resolves billing or coverage issues. They serve as the main point of contact for customers, providing support via phone, email, or online chat. Representatives aim to deliver prompt, friendly, and knowledgeable service to ensure customer satisfaction and retention.

What are the key skills and qualifications needed to thrive as a Progressive Insurance Customer Service representative?

To excel as a Progressive Insurance Customer Service Representative, you need strong communication, problem-solving, and organizational skills, typically supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and basic insurance concepts or licenses is often required. Patience, active listening, and a customer-focused attitude help you stand out in handling diverse customer needs and resolving issues. These skills ensure efficient service, customer satisfaction, and adherence to company standards in a fast-paced insurance environment.

What are some common challenges faced by Progressive Insurance Customer Service representatives and how are they addressed?

Progressive Insurance Customer Service representatives often handle a high volume of diverse customer inquiries, ranging from policy questions to claims assistance. Balancing efficiency with empathy can be challenging, especially during peak periods or when dealing with upset customers. To address these challenges, Progressive provides comprehensive training, ongoing support from supervisors, and user-friendly technology to streamline tasks. Team collaboration and regular feedback sessions also help representatives continuously improve their problem-solving and communication skills.

What is the difference between Progressive Insurance Customer Service vs Claims Adjuster?

AspectProgressive Insurance Customer ServiceClaims Adjuster
Required CredentialsHigh school diploma or equivalent; some roles may prefer customer service certificationsHigh school diploma or equivalent; relevant licensing or certifications often required
Work EnvironmentCall centers, online support, in-person branchesField and office settings, inspecting damages, negotiating claims
Employer & Industry UsageInsurance companies, customer support centersInsurance companies, claims departments
Common Search & ComparisonCustomer service roles in insuranceClaims handling and adjustment roles

Progressive Insurance Customer Service representatives primarily handle policy inquiries, billing, and general support via calls or online platforms. Claims Adjusters focus on investigating and settling insurance claims, often requiring fieldwork and specialized training. While both roles work within the insurance industry, they differ in responsibilities, work environment, and required skills.

Is Progressive Insurance Customer Service a good job?

Progressive Insurance Customer Service roles typically involve assisting customers with policy inquiries, claims, and billing, often requiring strong communication skills and familiarity with insurance products. The job can offer competitive pay, benefits, and opportunities for advancement, but may also involve high call volumes and performance metrics. Overall, it can be a stable entry-level position for those interested in the insurance industry.

What are popular job titles related to Progressive Insurance Customer Service jobs in Indiana?

For Progressive Insurance Customer Service jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Progressive Insurance Customer Service jobs in Indiana look for?

The top searched job categories for Progressive Insurance Customer Service jobs in Indiana are:

Progressive Insurance Customer Service jobs near you
Infographic showing various Progressive Insurance Customer Service job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution.

Insurance Customer Service

Karen Lyles-Farmers Insurance Agency

Indianapolis, IN • On-site

$27K - $33K/yr

Full-time

Life, PTO

Posted 21 days ago

Job description

Put your skills to better use. Karen Lyles-Farmers Insurance Agency in INDIANAPOLIS, Indiana, is looking for an individual with experience in the insurance industry to join our team as a Full-Time Account Manager. You will be responsible for managing customer relationships. Your ability to build rapport will be necessary as you work closely with your customers to understand their business and personal needs to offer valuable options. You will also be responsible for following up with customers to help ensure satisfaction. If you have proven experience as an account manager, we want to hear from you. Apply today!


The pay range for this position is $13-$16 per hour, based on prior experience. This base rate is combined with commission and bonuses, providing additional earning potential on top of the hourly wage.


In this position, we expect a 40-hour work week, with flexible days to accommodate your schedule. However, working hours are from 8 AM to 5 PM, Monday through Friday are required.


Benefits

Annual Base Salary + Commission

Paid Time Off (PTO)

Flexible Schedule

Life Insurance

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

Evenings Off

Bonus Opportunities

Appreciation Lunches and Outings

Family Friendly-Family Focused

Annual/Monthly Performance Review

Paid Holidays


Responsibilities
  • Develop insurance quotes, make sales presentations, and close sales.
  • Process customer policy change requests.
  • Secure all Trailing Documents from customers.
  • Handle all incoming claim calls from customers and follow-up.
  • Complete Evidence of Insurance requests.

Requirements
  • Possess a genuine willingness to learn, be intuitive and resourceful and be coachable.
  • Possess an upbeat, positive and enthusiastic attitude.
  • Be a great self-starter with a sense of urgency.
  • Proficiency to multi-task, follow-thru and follow-up.
  • Excellent Spelling and Grammar skills.
  • Problem-Solving Capabilities.
  • Property & Casualty License (desired, but not required)