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Progressive Insurance Customer Service Jobs (NOW HIRING)

Hoya Insurance Agency Inc

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Insurance Customer Service Representative

San Gabriel, CA · On-site

$15.50 - $25/hr

We are seeking an Insurance Customer Service Representative to become a part of our organization! The Customer Service Representative is the first point of contact for customers and responsible for ...

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Progressive Insurance Customer Service information

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How much do progressive insurance customer service jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for progressive insurance customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is the difference between Progressive Insurance Customer Service vs Claims Adjuster?

AspectProgressive Insurance Customer ServiceClaims Adjuster
Required CredentialsHigh school diploma or equivalent; some roles may prefer customer service certificationsHigh school diploma or equivalent; relevant licensing or certifications often required
Work EnvironmentCall centers, online support, in-person branchesField and office settings, inspecting damages, negotiating claims
Employer & Industry UsageInsurance companies, customer support centersInsurance companies, claims departments
Common Search & ComparisonCustomer service roles in insuranceClaims handling and adjustment roles

Progressive Insurance Customer Service representatives primarily handle policy inquiries, billing, and general support via calls or online platforms. Claims Adjusters focus on investigating and settling insurance claims, often requiring fieldwork and specialized training. While both roles work within the insurance industry, they differ in responsibilities, work environment, and required skills.

What are the key skills and qualifications needed to thrive as a Progressive Insurance Customer Service Representative, and why are they important?

To excel as a Progressive Insurance Customer Service Representative, you need strong communication, problem-solving, and organizational skills, typically supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and basic insurance concepts or licenses is often required. Patience, active listening, and a customer-focused attitude help you stand out in handling diverse customer needs and resolving issues. These skills ensure efficient service, customer satisfaction, and adherence to company standards in a fast-paced insurance environment.

What are some common challenges faced by Progressive Insurance Customer Service representatives and how are they addressed?

Progressive Insurance Customer Service representatives often handle a high volume of diverse customer inquiries, ranging from policy questions to claims assistance. Balancing efficiency with empathy can be challenging, especially during peak periods or when dealing with upset customers. To address these challenges, Progressive provides comprehensive training, ongoing support from supervisors, and user-friendly technology to streamline tasks. Team collaboration and regular feedback sessions also help representatives continuously improve their problem-solving and communication skills.

What does a Progressive Insurance Customer Service representative do?

A Progressive Insurance Customer Service representative assists customers with questions about their insurance policies, helps file and manage claims, processes payments, updates account information, and resolves billing or coverage issues. They serve as the main point of contact for customers, providing support via phone, email, or online chat. Representatives aim to deliver prompt, friendly, and knowledgeable service to ensure customer satisfaction and retention.

Is Progressive customer service a good job?

Progressive Insurance Customer Service roles typically involve assisting customers with policy inquiries, claims, and account management, often requiring strong communication skills and familiarity with insurance products. The job can offer competitive pay, benefits, and opportunities for advancement, but workload and performance expectations vary by location and team. Overall, it can be a stable entry-level position for those interested in the insurance industry.
More about Progressive Insurance Customer Service jobs
What cities are hiring for Progressive Insurance Customer Service jobs? Cities with the most Progressive Insurance Customer Service job openings:
What states have the most Progressive Insurance Customer Service jobs? States with the most job openings for Progressive Insurance Customer Service jobs include:
What job categories do people searching Progressive Insurance Customer Service jobs look for? The top searched job categories for Progressive Insurance Customer Service jobs are:
Progressive Insurance Customer Service jobs near you
Infographic showing various Progressive Insurance Customer Service job openings in the United States as of June 2026, with employment types broken down into 3% As Needed, 15% Full Time, 76% Part Time, and 6% Contract. Highlights an 88% Physical, 4% Hybrid, and 8% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Insurance Customer Service

Oscar Meza Allstate Insurance Agency

Pasadena, TX • On-site

$41K - $50K/yr

Full-time

Medical, Life

Posted 20 days ago

Job description

Join the Oscar Meza Allstate Insurance Agency where your skills in customer service can thrive in a positive and welcoming environment. Located in the vibrant city of Pasadena, Texas, our agency prides itself on delivering outstanding service to our clients. As an Insurance Customer Service Representative, you will be an integral part of our team, dedicated to providing exceptional support and care to our valued policyholders. Your role is crucial, as you will be the first point of contact, ensuring that every client receives prompt, thorough, and friendly assistance. Our agency is committed to fostering a supportive atmosphere where teamwork and personal growth are encouraged. If you are passionate about helping others, detail-oriented, and eager to become part of a dynamic agency that values its team as much as its clients, we invite you to apply and contribute to our ongoing success.


Benefits

Annual Base Salary + Commission + Bonus Opportunities

Health Insurance

Life Insurance

Mon-Fri Schedule

Hands on Training

Career Growth Opportunities

Appreciation Lunches

Flexible Schedule

Weekly Team Meetings

Weekly bonus opportunities


Responsibilities

Client Interaction: Respond promptly to customer inquiries via phone, email, and in-person.

Information Dissemination: Provide accurate information regarding insurance policies, coverage, and claims processes.

Issue Resolution: Address client issues and concerns, escalating to the appropriate department when necessary.

Documentation: Accurately document all client interactions and maintain up-to-date customer records.

Policy Adjustments: Assist clients with policy modifications based on their evolving needs and circumstances.

Feedback Gathering: Solicit and compile client feedback to enhance service delivery and customer satisfaction.


Requirements

Experience: Previous experience in customer service, preferably within the insurance industry.

Communication Skills: Strong verbal and written communication skills are essential.

Problem-solving: Ability to resolve customer queries efficiently and effectively.

Customer Focused: Demonstrated commitment to exceptional customer service.

Organizational Skills: Strong ability to multitask and prioritize effectively.

Technical Skills: Proficiency with basic computer applications and familiarity with insurance software is an advantage.

Team-Oriented: Ability to work collaboratively and build positive relationships with colleagues.

Resilience: Capacity to handle a fast-paced work environment while maintaining high customer satisfaction.


*Licensed Preferred* if not will assist within 30 days