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Progressive Insurance Customer Service Jobs (NOW HIRING)

Clyburn Insurance

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Insurance Customer Service Representative

Virginia Beach, VA · On-site

$40K - $50K/yr

Clyburn Insurance in Virginia Beach is seeking a qualified candidate for a Customer Service Representative position to join our team. This position pays both Salary & Commissions. Some of the job ...

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Progressive Insurance Customer Service information

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How much do progressive insurance customer service jobs pay per hour?

As of Jul 1, 2026, the average hourly pay for progressive insurance customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is the difference between Progressive Insurance Customer Service vs Claims Adjuster?

AspectProgressive Insurance Customer ServiceClaims Adjuster
Required CredentialsHigh school diploma or equivalent; some roles may prefer customer service certificationsHigh school diploma or equivalent; relevant licensing or certifications often required
Work EnvironmentCall centers, online support, in-person branchesField and office settings, inspecting damages, negotiating claims
Employer & Industry UsageInsurance companies, customer support centersInsurance companies, claims departments
Common Search & ComparisonCustomer service roles in insuranceClaims handling and adjustment roles

Progressive Insurance Customer Service representatives primarily handle policy inquiries, billing, and general support via calls or online platforms. Claims Adjusters focus on investigating and settling insurance claims, often requiring fieldwork and specialized training. While both roles work within the insurance industry, they differ in responsibilities, work environment, and required skills.

What are the key skills and qualifications needed to thrive as a Progressive Insurance Customer Service Representative, and why are they important?

To excel as a Progressive Insurance Customer Service Representative, you need strong communication, problem-solving, and organizational skills, typically supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and basic insurance concepts or licenses is often required. Patience, active listening, and a customer-focused attitude help you stand out in handling diverse customer needs and resolving issues. These skills ensure efficient service, customer satisfaction, and adherence to company standards in a fast-paced insurance environment.

What are some common challenges faced by Progressive Insurance Customer Service representatives and how are they addressed?

Progressive Insurance Customer Service representatives often handle a high volume of diverse customer inquiries, ranging from policy questions to claims assistance. Balancing efficiency with empathy can be challenging, especially during peak periods or when dealing with upset customers. To address these challenges, Progressive provides comprehensive training, ongoing support from supervisors, and user-friendly technology to streamline tasks. Team collaboration and regular feedback sessions also help representatives continuously improve their problem-solving and communication skills.

How hard is it to get hired at Progressive?

Getting hired as a Customer Service representative at Progressive typically involves completing an online application, passing a skills assessment, and participating in interviews. Candidates with strong communication skills, customer service experience, and a good work ethic tend to have better chances of being hired, as the company values professionalism and problem-solving abilities.

How much does a call center representative make at Progressive?

A call center representative at Progressive typically earns around $15 to $20 per hour, depending on experience and location. The role often involves customer service skills and familiarity with insurance products, with some positions offering additional benefits and incentives.

What does a Progressive Insurance Customer Service representative do?

A Progressive Insurance Customer Service representative assists customers with questions about their insurance policies, helps file and manage claims, processes payments, updates account information, and resolves billing or coverage issues. They serve as the main point of contact for customers, providing support via phone, email, or online chat. Representatives aim to deliver prompt, friendly, and knowledgeable service to ensure customer satisfaction and retention.

How much does Progressive work from home pay?

Progressive Customer Service representatives working from home typically earn an hourly wage ranging from $14 to $20, depending on experience and location. The role may also include performance-based incentives and benefits such as health insurance and paid time off.

How much do insurance agents make with Progressive?

Progressive insurance agents typically earn an average annual salary ranging from $40,000 to $60,000, depending on experience, location, and sales performance. Many agents also receive commissions and bonuses based on their sales, which can significantly increase total earnings. Success in this role often requires strong customer service skills and product knowledge.
More about Progressive Insurance Customer Service jobs
What cities are hiring for Progressive Insurance Customer Service jobs? Cities with the most Progressive Insurance Customer Service job openings:
What states have the most Progressive Insurance Customer Service jobs? States with the most job openings for Progressive Insurance Customer Service jobs include:
What job categories do people searching Progressive Insurance Customer Service jobs look for? The top searched job categories for Progressive Insurance Customer Service jobs are:
Progressive Insurance Customer Service jobs near you
Infographic showing various Progressive Insurance Customer Service job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 70% Full Time, 23% Part Time, and 6% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Insurance Customer Service Rep

Prairie Land Insurance Agency

Madison, WI • On-site

$40K - $50K/yr

Full-time

Medical, Retirement, PTO

Posted 22 days ago

Job description

Prairie Land Insurance Agency is a family-owned agency with deep roots in the community, founded in 1986 and proudly serving clients for nearly four decades. Today, the agency is a close-knit, three-person team where collaboration, trust, and relationships matter. We believe enjoying your work shows through in every client interaction. Our focus is not on being the biggest agency, but on being one of the best for both clients and employees.

We are seeking an Insurance Customer Service Representative to support our growing client base. This role is ideal for someone who values relationship-building, autonomy, and a positive, drama-free work environment. This is a long-term CSR role.

  • Base salary of $40,000 to $50,000 based on experience
  • Health and disability insurance 100% paid by employer
  • Flexible schedule with Monday through Friday hours
  • Paid time off, paid sick leave, and paid holidays
  • 401k with 3% employer match
  • Office snacks and coffee

If you are looking for a supportive, collaborative workplace where your voice matters, apply today!


Benefits

Annual Base Salary + Bonus Opportunities

Paid Time Off (PTO)

Flexible Schedule

Health Insurance

Disability Insurance

Hands on Training

Tuition Reimbursement

Mon-Fri Schedule

Career Growth Opportunities

Evenings off

Weekends off

Bonus Opportunities

Licensing Assistance

Work-Life Balance

Holidays Off

Paid Holidays

401k Plan

Continuing Education Opportunities

Paid Parking

Office Snacks and Coffee

Paid Sick Leave

Personal Workspace

Active Community Involvement


Responsibilities
  • Answer incoming calls, emails, and walk-in inquiries
  • Assist clients with coverage, billing, and basic claims support
  • Process policy changes, renewals, and endorsements
  • Maintain accurate client records and documentation
  • Follow up on renewals and outstanding client needs
  • Support team members with service and administrative tasks

Requirements
  • Active insurance license
  • Prior customer service experience
  • Strong communication and interpersonal skills
  • Organized with strong attention to detail
  • Comfortable multitasking in a fast-paced environment
  • Proficient with computers and agency management systems