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Progressive Insurance Customer Service Jobs (NOW HIRING)

Clyburn Insurance

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Insurance Customer Service Representative

Virginia Beach, VA · On-site

$40K - $50K/yr

Clyburn Insurance in Virginia Beach is seeking a qualified candidate for a Customer Service Representative position to join our team. This position pays both Salary & Commissions. Some of the job ...

Farrmers Insurance

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Insurance Customer Service Representative

San Diego, CA · On-site

$42K - $59K/yr

Busy Farmers Insurance office seeks F/T Customer Service Rep. * Processing policy transactions, billing, coverage, claims * Cross selling * Helping agent processing applications and renewals

Flanagan Mills Insurance Agency

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Insurance Customer Service Representative

Rochester, NY · On-site

$21 - $23/hr

Join our growing team at Flanagan Mills Insurance Agency in this client-facing role where you'll provide customer service and support to our home, auto, and business insurance clients! We're looking ...

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How much do progressive insurance customer service jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for progressive insurance customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is the difference between Progressive Insurance Customer Service vs Claims Adjuster?

AspectProgressive Insurance Customer ServiceClaims Adjuster
Required CredentialsHigh school diploma or equivalent; some roles may prefer customer service certificationsHigh school diploma or equivalent; relevant licensing or certifications often required
Work EnvironmentCall centers, online support, in-person branchesField and office settings, inspecting damages, negotiating claims
Employer & Industry UsageInsurance companies, customer support centersInsurance companies, claims departments
Common Search & ComparisonCustomer service roles in insuranceClaims handling and adjustment roles

Progressive Insurance Customer Service representatives primarily handle policy inquiries, billing, and general support via calls or online platforms. Claims Adjusters focus on investigating and settling insurance claims, often requiring fieldwork and specialized training. While both roles work within the insurance industry, they differ in responsibilities, work environment, and required skills.

What are the key skills and qualifications needed to thrive as a Progressive Insurance Customer Service Representative, and why are they important?

To excel as a Progressive Insurance Customer Service Representative, you need strong communication, problem-solving, and organizational skills, typically supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and basic insurance concepts or licenses is often required. Patience, active listening, and a customer-focused attitude help you stand out in handling diverse customer needs and resolving issues. These skills ensure efficient service, customer satisfaction, and adherence to company standards in a fast-paced insurance environment.

What are some common challenges faced by Progressive Insurance Customer Service representatives and how are they addressed?

Progressive Insurance Customer Service representatives often handle a high volume of diverse customer inquiries, ranging from policy questions to claims assistance. Balancing efficiency with empathy can be challenging, especially during peak periods or when dealing with upset customers. To address these challenges, Progressive provides comprehensive training, ongoing support from supervisors, and user-friendly technology to streamline tasks. Team collaboration and regular feedback sessions also help representatives continuously improve their problem-solving and communication skills.

What does a Progressive Insurance Customer Service representative do?

A Progressive Insurance Customer Service representative assists customers with questions about their insurance policies, helps file and manage claims, processes payments, updates account information, and resolves billing or coverage issues. They serve as the main point of contact for customers, providing support via phone, email, or online chat. Representatives aim to deliver prompt, friendly, and knowledgeable service to ensure customer satisfaction and retention.

Is Progressive customer service a good job?

Progressive Insurance Customer Service roles typically involve assisting customers with policy inquiries, claims, and account management, often requiring strong communication skills and familiarity with insurance products. The job can offer competitive pay, benefits, and opportunities for advancement, but workload and performance expectations vary by location and team. Overall, it can be a stable entry-level position for those interested in the insurance industry.
More about Progressive Insurance Customer Service jobs
What cities are hiring for Progressive Insurance Customer Service jobs? Cities with the most Progressive Insurance Customer Service job openings:
What states have the most Progressive Insurance Customer Service jobs? States with the most job openings for Progressive Insurance Customer Service jobs include:
What job categories do people searching Progressive Insurance Customer Service jobs look for? The top searched job categories for Progressive Insurance Customer Service jobs are:
Progressive Insurance Customer Service jobs near you
Infographic showing various Progressive Insurance Customer Service job openings in the United States as of June 2026, with employment types broken down into 3% As Needed, 15% Full Time, 76% Part Time, and 6% Contract. Highlights an 88% Physical, 4% Hybrid, and 8% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Insurance Customer Service Specialist

State Farm Insurance Sandra Serna A

El Paso, TX

$18 - $21/hr

Full-time

Medical, Life, Retirement

Posted 24 days ago

Job description

Benefits/Perks:
  • Competitive Pay 
  • Professional Development
  • 401k Retirement
  • Health Program
  • Career Advancement

Job Description
The Personal Lines Customer Service Specialist at Sandra Serna State Farm Insurance is responsible for maintaining and maximizing relationships with personal lines clients and for servicing the book of business. Build and develop customer relationships within our customer base and provide above and beyond customer service for our State Farm clients including auto, home and life insurance. 
 

Responsibilities: 
  • Service new and existing clients in person, online, by phone, and through written communication. 
  • Foster and maintain excellent relationships with clients  through regular follow-up, accurate and timely service requests, and general account support. Anticipate, respond to, and follow up on all existing client needs.
  • Provide best coverage recommendations for the insured, process policy changes, and billing functions; follow up as necessary with customers and other documentation. Explain policies to insured and educate them on coverages and rates.
  • Foster and maintain excellent relationships with customers through regular follow-up, timely quotations, and general account support.
  • Support and prepare clients for renewal and retention, and maintain strong client relationships.
  • Anticipate, respond to, and follow up on all existing client needs.
  • Monitor, review, and report on key metrics to ensure customer service targets are achieved and execute service activity documentation in a timely, accurate, and professional manner.
  • Collaborate with team members, mentor staff, provide expertise and answer questions, and participate in formal and informal meetings as needed.
  • Maintain CE and participate in ongoing education and keep informed regarding industry information, new product information, legislation, coverages, and technology to continuously improve knowledge and performance.
 
 Qualifications:
  • Strong Bilingual Skills- English/Spanish
  • Active Property and Casualty General Lines License (required)
  • Possess a valid driver’s license and a source of reliable transportation. 
  • Demonstrate strong knowledge of insurance products with atleast 1 year of strong and fast paced customer service in the insurance industry for personal lines, rating procedures, underwriting procedures, coverages, and industry operations to effectively retain and maintain the existing client base.
  • Have a proven track record of business-to-business insurance customer service success. Possess strong presentation, persuasion, and customer service skills with the ability to quickly and efficiently assist customers.
  • Be people-oriented, customer-focused, and professionally assertive in maintaining relationships and servicing existing clients.
  • Possess outstanding organizational skills with an ability to complete difficult assignments without supervision, sound business judgment, strong decision-making, and superior written and verbal communication skills.
  • Have excellent time management skills, thrive in a team environment, and Technology and Computer proficiency including agency management systems.
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