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Progressive Insurance Customer Service Jobs in Houston, TX

ALLSTATE Insurance Agency

Be Seen First

Insurance Customer Service Representative

Houston, TX · Remote

$75K - $135K/yr

  • PTO

... and progressive management, which makes work more fun for everyone. In Office position is ... Minimum 2 years of insurance customer service or account management experience. * Bilingual in ...

ALLSTATE Insurance Agency

Be Seen First

Insurance Customer Service Representative

Houston, TX · Remote

$75K - $135K/yr

  • PTO

... and progressive management, which makes work more fun for everyone. In Office position is ... Minimum 2 years of insurance customer service or account management experience. * Bilingual in ...

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All JobsProgressive Insurance Customer Service JobsProgressive Insurance Customer Service Jobs in Houston, TX

Progressive Insurance Customer Service information

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$25

How much do progressive insurance customer service jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for progressive insurance customer service in Houston, TX is $17.95, according to ZipRecruiter salary data. Most workers in this role earn between $14.71 and $19.95 per hour, depending on experience, location, and employer.

What is the difference between Progressive Insurance Customer Service vs Claims Adjuster?

AspectProgressive Insurance Customer ServiceClaims Adjuster
Required CredentialsHigh school diploma or equivalent; some roles may prefer customer service certificationsHigh school diploma or equivalent; relevant licensing or certifications often required
Work EnvironmentCall centers, online support, in-person branchesField and office settings, inspecting damages, negotiating claims
Employer & Industry UsageInsurance companies, customer support centersInsurance companies, claims departments
Common Search & ComparisonCustomer service roles in insuranceClaims handling and adjustment roles

Progressive Insurance Customer Service representatives primarily handle policy inquiries, billing, and general support via calls or online platforms. Claims Adjusters focus on investigating and settling insurance claims, often requiring fieldwork and specialized training. While both roles work within the insurance industry, they differ in responsibilities, work environment, and required skills.

What are the key skills and qualifications needed to thrive as a Progressive Insurance Customer Service representative?

To excel as a Progressive Insurance Customer Service Representative, you need strong communication, problem-solving, and organizational skills, typically supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and basic insurance concepts or licenses is often required. Patience, active listening, and a customer-focused attitude help you stand out in handling diverse customer needs and resolving issues. These skills ensure efficient service, customer satisfaction, and adherence to company standards in a fast-paced insurance environment.

What are some common challenges faced by Progressive Insurance Customer Service representatives and how are they addressed?

Progressive Insurance Customer Service representatives often handle a high volume of diverse customer inquiries, ranging from policy questions to claims assistance. Balancing efficiency with empathy can be challenging, especially during peak periods or when dealing with upset customers. To address these challenges, Progressive provides comprehensive training, ongoing support from supervisors, and user-friendly technology to streamline tasks. Team collaboration and regular feedback sessions also help representatives continuously improve their problem-solving and communication skills.

What does a Progressive Insurance Customer Service representative do?

A Progressive Insurance Customer Service representative assists customers with questions about their insurance policies, helps file and manage claims, processes payments, updates account information, and resolves billing or coverage issues. They serve as the main point of contact for customers, providing support via phone, email, or online chat. Representatives aim to deliver prompt, friendly, and knowledgeable service to ensure customer satisfaction and retention.

Is Progressive Insurance Customer Service a good job?

Progressive Insurance Customer Service roles typically involve assisting customers with policy inquiries, claims, and billing, often requiring strong communication skills and familiarity with insurance products. The job can offer competitive pay, benefits, and opportunities for advancement, but may also involve high call volumes and performance metrics. Overall, it is considered a stable entry-level position within the insurance industry.

What are popular job titles related to Progressive Insurance Customer Service jobs in Houston, TX?

For Progressive Insurance Customer Service jobs in Houston, TX, the most frequently searched job titles are:

What job categories do people searching Progressive Insurance Customer Service jobs in Houston, TX look for?

The top searched job categories for Progressive Insurance Customer Service jobs in Houston, TX are:

What cities near Houston, TX are hiring for Progressive Insurance Customer Service jobs?

Cities near Houston, TX with the most Progressive Insurance Customer Service job openings:

Progressive Insurance Customer Service jobs near you
Infographic showing various Progressive Insurance Customer Service job openings in Houston, TX as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $37,337 per year, or $18 per hour.

Insurance Customer Service

Burg Insurance Group of Texas

Cypress, TX

$34K - $48K/yr

Full-time

Re-posted 2 days ago

Job description

Licensed Insurance CSR (Customer Service Representative

Location: Cypress, TX Job Type: Full-Time Compensation: Competitive salary based on experience

About Us

We are a growing independent insurance agency in Cypress, Texas, dedicated to providing exceptional service and insurance solutions to our clients. We represent multiple insurance carriers, allowing us to offer customized coverage options for personal and commercial insurance needs.

We are seeking a licensed and experienced Customer Service Representative (CSR) who is organized, customer-focused, and thrives in a fast-paced environment.

Responsibilities

  • Service personal and commercial insurance accounts
  • Process policy changes, endorsements, renewals, and cancellations
  • Issue certificates of insurance (COIs)
  • Assist clients with billing questions and policy inquiries
  • Review coverage and identify cross-selling opportunities
  • Follow up on outstanding underwriting requirements
  • Communicate with insurance carriers regarding policy servicing needs
  • Maintain accurate client records in agency management systems
  • Provide exceptional customer service via phone, email, and text

Qualifications

  • Active Texas Property & Casualty License r
  • Minimum 2 years of insurance agency experience preferred
  • Experience with independent agencies strongly preferred
  • Knowledge of personal and/or commercial insurance products
  • Strong written and verbal communication skills
  • Excellent organizational and multitasking abilities
  • Proficiency with agency management systems and carrier portals
  • Ability to work independently and as part of a team

Preferred Skills

  • Experience with QQ Catalyst, EZLynx, Agency Revolution, or similar systems
  • Knowledge of homeowners, auto, umbrella, flood policies

Benefits

  • Paid time off
  • Paid holidays
  • Professional development opportunities
  • Supportive team environment
  • Growth opportunities within the agency

How to Apply

Please submit your resume along with a brief summary of your insurance experience and licensing information.

Burg Insurance Group Cypress, TX

Join our team and help us deliver outstanding service while building long-term relationships with our clients.