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Progressive Insurance Customer Service Jobs in Austin, TX

StaffMyAgency LLC

Insurance Customer Service

Austin, TX · On-site

$50K - $75K/yr

Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim ...

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All JobsProgressive Insurance Customer Service JobsProgressive Insurance Customer Service Jobs in Austin, TX

Progressive Insurance Customer Service information

See Austin, TX salary details

$9

$18

$26

How much do progressive insurance customer service jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for progressive insurance customer service in Austin, TX is $18.63, according to ZipRecruiter salary data. Most workers in this role earn between $15.24 and $20.72 per hour, depending on experience, location, and employer.

What is the difference between Progressive Insurance Customer Service vs Claims Adjuster?

AspectProgressive Insurance Customer ServiceClaims Adjuster
Required CredentialsHigh school diploma or equivalent; some roles may prefer customer service certificationsHigh school diploma or equivalent; relevant licensing or certifications often required
Work EnvironmentCall centers, online support, in-person branchesField and office settings, inspecting damages, negotiating claims
Employer & Industry UsageInsurance companies, customer support centersInsurance companies, claims departments
Common Search & ComparisonCustomer service roles in insuranceClaims handling and adjustment roles

Progressive Insurance Customer Service representatives primarily handle policy inquiries, billing, and general support via calls or online platforms. Claims Adjusters focus on investigating and settling insurance claims, often requiring fieldwork and specialized training. While both roles work within the insurance industry, they differ in responsibilities, work environment, and required skills.

What are the key skills and qualifications needed to thrive as a Progressive Insurance Customer Service representative?

To excel as a Progressive Insurance Customer Service Representative, you need strong communication, problem-solving, and organizational skills, typically supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and basic insurance concepts or licenses is often required. Patience, active listening, and a customer-focused attitude help you stand out in handling diverse customer needs and resolving issues. These skills ensure efficient service, customer satisfaction, and adherence to company standards in a fast-paced insurance environment.

What are some common challenges faced by Progressive Insurance Customer Service representatives and how are they addressed?

Progressive Insurance Customer Service representatives often handle a high volume of diverse customer inquiries, ranging from policy questions to claims assistance. Balancing efficiency with empathy can be challenging, especially during peak periods or when dealing with upset customers. To address these challenges, Progressive provides comprehensive training, ongoing support from supervisors, and user-friendly technology to streamline tasks. Team collaboration and regular feedback sessions also help representatives continuously improve their problem-solving and communication skills.

What does a Progressive Insurance Customer Service representative do?

A Progressive Insurance Customer Service representative assists customers with questions about their insurance policies, helps file and manage claims, processes payments, updates account information, and resolves billing or coverage issues. They serve as the main point of contact for customers, providing support via phone, email, or online chat. Representatives aim to deliver prompt, friendly, and knowledgeable service to ensure customer satisfaction and retention.

Is Progressive Insurance Customer Service a good job?

Progressive Insurance Customer Service roles typically involve assisting customers with policy inquiries, claims, and billing, often requiring strong communication skills and familiarity with insurance products. The job can offer competitive pay, benefits, and opportunities for advancement, but may also involve high call volumes and performance metrics. Overall, it is considered a stable entry-level position within the insurance industry.
What are popular job titles related to Progressive Insurance Customer Service jobs in Austin, TX? For Progressive Insurance Customer Service jobs in Austin, TX, the most frequently searched job titles are:
What job categories do people searching Progressive Insurance Customer Service jobs in Austin, TX look for? The top searched job categories for Progressive Insurance Customer Service jobs in Austin, TX are:
What cities near Austin, TX are hiring for Progressive Insurance Customer Service jobs? Cities near Austin, TX with the most Progressive Insurance Customer Service job openings:
Progressive Insurance Customer Service jobs near you
Infographic showing various Progressive Insurance Customer Service job openings in Austin, TX as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $38,754 per year, or $18.6 per hour.

Insurance Customer Service

Allstate - Canyon Lake Agency

Canyon Lake, TX • On-site

$34K - $46K/yr

Full-time

Posted 2 days ago

New

Job description

We are seeking an ambitious, outgoing, career-oriented P&C licensed Customer Service professional to join our team. Insurance experience is preferred.

You must have excellent customer service experience. You will be speaking with customers on the phone and willing to build and develop new customer relationships and maintain existing clients.

Responsibilities include but not limited to:

  • Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.
  • Provide excellent customer service
  • Use a customer-focused, needs-based review process to educate customers about insurance options.
  • Maintain a strong work ethic with a commitment to succeed every day.

Requirements

  • Interest in marketing products and services based on customer needs
  • Enthusiastic about the role insurance and financial products play in helping people manage the risks of everyday life, recover from the unexpected, and realize their dreams
  • Ability to multi-task
  • Ability to effectively present our products to potential clients
  • Excellent customer service skills
  • Property and Casualty licensed

Perks

  • Base Salary
  • PTO and Vacation pay
  • Health insurance available if needed
  • Life insurance