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Progressive Insurance Customer Service Jobs in Dallas, TX

StaffMyAgency LLC

Insurance Customer Service

Burleson, TX · On-site

$36K - $75K/yr

As our Customer Service Representative, you'll work to inspire customer loyalty and significantly enhance the overall State Farm Insurance customer experience. Responsibilities include but not ...

Skybridge Resources

Insurance Customer Service

Irving, TX · On-site

$17.60 - $20.80/hr

Customer Service with Insurance Experience SkyBridge Healthcare is currently seeking Customer Service with Insurance experience for a 13-week contract in Irving, TX. SkyBridge Healthcare is a premier ...

ValorVIP

Insurance Customer Service Agent

Dallas, TX

$15.25 - $20.50/hr

We are hiring insurance customer service agents to support inbound customer service, help desk, and back-office processing representatives. In this role, you will provide full lifecycle customer ...

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All JobsProgressive Insurance Customer Service JobsProgressive Insurance Customer Service Jobs in Dallas, TX

Progressive Insurance Customer Service information

See Dallas, TX salary details

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How much do progressive insurance customer service jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for progressive insurance customer service in Dallas, TX is $18.59, according to ZipRecruiter salary data. Most workers in this role earn between $15.24 and $20.67 per hour, depending on experience, location, and employer.

What is the difference between Progressive Insurance Customer Service vs Claims Adjuster?

AspectProgressive Insurance Customer ServiceClaims Adjuster
Required CredentialsHigh school diploma or equivalent; some roles may prefer customer service certificationsHigh school diploma or equivalent; relevant licensing or certifications often required
Work EnvironmentCall centers, online support, in-person branchesField and office settings, inspecting damages, negotiating claims
Employer & Industry UsageInsurance companies, customer support centersInsurance companies, claims departments
Common Search & ComparisonCustomer service roles in insuranceClaims handling and adjustment roles

Progressive Insurance Customer Service representatives primarily handle policy inquiries, billing, and general support via calls or online platforms. Claims Adjusters focus on investigating and settling insurance claims, often requiring fieldwork and specialized training. While both roles work within the insurance industry, they differ in responsibilities, work environment, and required skills.

What are the key skills and qualifications needed to thrive as a Progressive Insurance Customer Service representative?

To excel as a Progressive Insurance Customer Service Representative, you need strong communication, problem-solving, and organizational skills, typically supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and basic insurance concepts or licenses is often required. Patience, active listening, and a customer-focused attitude help you stand out in handling diverse customer needs and resolving issues. These skills ensure efficient service, customer satisfaction, and adherence to company standards in a fast-paced insurance environment.

What are some common challenges faced by Progressive Insurance Customer Service representatives and how are they addressed?

Progressive Insurance Customer Service representatives often handle a high volume of diverse customer inquiries, ranging from policy questions to claims assistance. Balancing efficiency with empathy can be challenging, especially during peak periods or when dealing with upset customers. To address these challenges, Progressive provides comprehensive training, ongoing support from supervisors, and user-friendly technology to streamline tasks. Team collaboration and regular feedback sessions also help representatives continuously improve their problem-solving and communication skills.

What does a Progressive Insurance Customer Service representative do?

A Progressive Insurance Customer Service representative assists customers with questions about their insurance policies, helps file and manage claims, processes payments, updates account information, and resolves billing or coverage issues. They serve as the main point of contact for customers, providing support via phone, email, or online chat. Representatives aim to deliver prompt, friendly, and knowledgeable service to ensure customer satisfaction and retention.

Is Progressive Insurance Customer Service a good job?

Progressive Insurance Customer Service roles typically involve assisting customers with policy inquiries, claims, and billing, often requiring strong communication skills and familiarity with insurance products. The job can offer competitive pay, benefits, and opportunities for advancement, but may also involve high call volumes and performance metrics. Overall, it is considered a stable entry-level position within the insurance industry.
What are popular job titles related to Progressive Insurance Customer Service jobs in Dallas, TX? For Progressive Insurance Customer Service jobs in Dallas, TX, the most frequently searched job titles are:
What job categories do people searching Progressive Insurance Customer Service jobs in Dallas, TX look for? The top searched job categories for Progressive Insurance Customer Service jobs in Dallas, TX are:
What cities near Dallas, TX are hiring for Progressive Insurance Customer Service jobs? Cities near Dallas, TX with the most Progressive Insurance Customer Service job openings:
Progressive Insurance Customer Service jobs near you
Infographic showing various Progressive Insurance Customer Service job openings in Dallas, TX as of July 2026, with employment types broken down into 1% As Needed, 79% Full Time, 18% Part Time, and 2% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $38,677 per year, or $18.6 per hour.

Insurance Customer Service

Scott Custead - State Farm Agency

Burleson, TX • On-site

$35K - $48K/yr

Other

PTO

Re-posted 19 days ago

Job description

Insurance Customer Service

Scott Custead - State Farm Agency, located in Burleson, TX is currently looking for a talented, caring, professional to join our team as a Customer Service Representative. This is a position focused on Customer Service for a well-established State Farm Agent.

If you have a talent for customer care and understand the needs and motivations of people, we want you on our team! As our Customer Service Representative, you'll work to inspire customer loyalty and significantly enhance the overall State Farm Insurance customer experience.

Responsibilities include but not limited to:

  • Establish customer relationships and follow up with customers, as needed
  • Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification
  • Use a customer-focused, needs-based review process to educate customers about insurance options

You will receive:

  • Base pay plus Commission/Bonus
  • Paid Time Off (vacation and personal/sick days)
  • Valuable experience
  • Growth potential/Opportunity for advancement within my office

Requirements:

  • Sales experience (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred
  • Excellent communication skills - written, verbal and listening
  • Self-motivated
  • Detail oriented
  • Proactive in problem solving
  • Ability to work in a team environment
  • Ability to assess customer needs and conduct effective interviews
  • Ability to effectively relate to a customer
  • Property Casualty license (must be able to obtain)
  • Life and Health license (must be able to obtain)

If you are motivated to succeed and can see yourself in this role, please submit your resume. We will follow up with you on the next steps in the interview process.

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm.

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